Ford Freestar Complaints

2,533 consumer complaints on file.

#11435165October 1, 2021
FUEL/PROPULSION SYSTEM
During rush hour I was pulling out of a Walgreens parking lot to take a left hand turn. As soon as I gave it gas it went forward about 7 feet and then it seemed as though my van went into neutral on its own. I looked on the dash and saw it was still in drive. I was stuck in the middle of traffic in the middle of my left turn. My car was sideways with traffic coming toward me from both sides I tried to put it in 3rd ,1nd, reverse. The shifter moved to those gears but all that happened when I gave it gas was revve up the rpm. I'm EXTREMELY lucky that the on coming traffic didn't side swipe me. I was able to get help pushing it to a side street. Where I turned it off for 30 min and tried again, still no vehicle movement, checked transmission fluid... It was good. I was not getting any transmission engagement. There was no warning lights illuminated prior to this incident and there is currently no warning lights illuminated now. I would absolutely LOVE if someone could inspect my vehicle and I'm available anytime for someone to do so. My safety and the safety of others was put at risk because I was unable to complete my left turn my vehicle was stuck sideways during rush hour with on coming traffic coming from both ways. I haven't taken the vehicle to the ford dealer or any other independent service center. Thankfully there was no accident, so I didn't have the need to call the police.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430012August 21, 2021
POWER TRAIN
Driving down the road vehicle experiences total loss of acceleration it’s like it’s in neutral in every won’t go forward or backwards towed home looked up problem seems that it’s the same as recall for 04-05 models torch converter had I been on highway in St. Louis mo could have been killed as they aren’t known for being the safest drivers it’s my opinion Ford should have to recall every vehicle that had the parts that are faulty in them regardless of the model year if the parts are junk on 04-05 they used the same in 06 models you know they are gonna have same problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422810June 29, 2021
SEATS
The contact owns a 2004 Ford Freestar. The contact stated that the third-row seat floorboard was corroded with several holes. The TPMS warning light was illuminated. The contact received notification of NHTSA campaign number: 13V081000 (Seats) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who declined to repair the vehicle due to part availability issues. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 150,000. Parts distribution disconnect. (RECALL REMEDY INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405377March 29, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN PLACING THE VEHICLE INTO ANY GEAR, THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT CALLED ALL AMERICAN FORD OF HACKENSACK (520 RIVER ST, HACKENSACK, NJ 07601) WHERE HE WAS GIVEN A DIAGNOSTIC FEE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) WHICH HE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402841March 14, 2021
ELECTRICAL SYSTEM
I READ THE RECALLS FOR 2004 FORD FREE STAR TRANSMISSIONS AND MY VAN WITHOUT WARNING JUST QUIT WORKING IN THE MIDDLE OF THE ROAD WHILE I WAS DRIVING. I COULD GET IT TO START BACK UP FOR A SECOND TO MOVE IT TO THE SIDE OF THE ROAD, BUT IT WOULDN'T START AFTER THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397067February 20, 2021
ENGINE, POWER TRAIN
AFTER HAVING THE TORQUE CONVERTER REPLACED AS THE RECALL SAYS I NOTICED THAT THE TRANSMISSION WAS DOING GOOD BUT RIGHT OUTSIDE THE WARRENTY MILEAGE I NOTICED THAT IT STARTED ACTING KINDA LIKE BEFORE AFTER SEVERAL MONTHS GUESS WHAT AS I WAS CLIMBING UP A HILL ON MY DRIVEWAY THE TRANSMISSION STOPPED PULLING STARTING TO ROLL BACKWARDS AND MAKING A GRINDING NOISE AS FOR IT TO RECALL THE TORQUE CONVERTER THEN WHY HAS IT ONCE AGAIN ALMOST LIKE ME WITH LOSS OF ALL GEARS YET NO NEW RECALL HAD BEEN ADDED WHY DID IT DO THIS AGAIN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396766February 18, 2021
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
PCM HAS ISSUES DO TO MOISTURE WHICH AFFECTS ELECTRICAL SLIPPING GEARS ABS SENSOR PROBLEM POWER STEERING ISSUES AND TCM AND THIS VEHICLE HAS ALL SAFETY PROBLEMS ACCORDING TO RECALLS NONE OF IT WAS FIXED BECAUSE FORD SAYS YOUR VIN NUMBER IS NOT ON LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394543February 3, 2021
POWER TRAIN
WHILE DRIVING MY VAN, IT JUST STOPPED RIGHT IN THE ROAD. WOULDNT DO ANYTHING. WOULDNT GO IN GEAR OR MOVE. HAD TO TOW IT TO A SHOP. TURNS OUT THE TRANSMISSION WAS SHOT. NEEDED TO REBUILD IT. VERY COSTLY. 3200. NOT HAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394540February 3, 2021
SEATS
MY THIRD ROW SEAT LATCH RUSTED OFF AND COMPLETELY FELL OUT WHILE DRIVING. I HAD A BIG HOLE RIGHT BY THE DRIVER SIDE BACK TIRE. I HAD TO SCREWW A PIECE OF METEL OVER THE HOLE CAUSE WATER WOULD SPLASH IN. I CANNOT USE MY THIRD SEAT ANY LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389530January 23, 2021
UNKNOWN OR OTHER
I JUST CAME ACROSS THIS WEBSITE AND WISH I WROTE THIS A YEAR AGO BECAUSE I WOULD HAVE MADE A COMPLAINT THEN. I HAVE HAD MANY ISSUES WITH THE LIGHTS FLICKERING, COMING ON AUTOMATICALLY WHEN IT RAINS, MY INTERIOR LIGHTS STAYING ON AND ACTUALLY CATCHING FIRE BECAUSE IT HAD GOTTEN SO HOT. MY RADIO USED TO TURN ON BY ITSELF OR NOT TURN ON AT ALL, WHICH HAS NOW BEEN REPLACED. MY VAN HAS LITERALLY DIED ON ME WHILE DRIVING MORE OFTEN AT TIMES WHEN I'M MAKING A TURN OR SLIGHTLY MOVING MY STEERING WHEEL. HAS ALMOST CAUSED A FEW ACCIDENTS BECAUSE IT SHUTS OFF WITHOUT WARNING. MY VAN WILL USUALLY HAVE A HIGHER RPM WHEN IT'S RUNNING IN PARK OR WITH FOOT ON BREAK(WAITING AT A RED LIGHT). THEN SUDDENLY THE RPMS DROP AND FLUCTUATE HIGH AND LOW AND SHUT THE ENGINE OFF. MY TRANSMISSION IS ALSO STARTING TO FAIL BY NOT SHIFTING PROPERLY. USUALLY INTO SECOND GEAR. THE INDICATOR LAMP LIGHT FLASHES WITH MEANS ERROR WITH THE TRANSMISSION. THAT IS MOST LIKELY DUE TO THE POWER TRAIN AUTOMATIC TRANSMISSION TORQUE CONVERTER GETTING WET OR IT IS POWERTRAIN AUTOMATIC TRANSMISSION. ALSO HAVE ISSUES WITH MY MY POWER STEERING THE WHEEL KNOCKS AND SORTA LOCKS UP AT TIMES , FLUIDS HAVE BEEN CHECKED AND WERE PERFECT. I BELIEVE THAT IT'S ASSOCIATED WITH THE STEERING HYDRAULIC SYSTEM FAILURE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11388145January 14, 2021
SEATS
3RD ROW SEAT LATCH STRIKER CORROSION DOES NOT HOLD UP 3RD ROW SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387577January 11, 2021
SEATS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD-ROW SEAT LATCHED WHEEL WELL CORRODED. THE CONTACT STATED THAT THERE WAS RAIN WATER ENTERING THE VEHICLE THROUGH THE REAR WHEEL WELL BY THE PASSENGER'S SIDE ROLLER OF THE SLIDING DOOR. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THERE WAS NO ASSISTANCE PROVIDED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385481December 29, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE RESIDENCE AND EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817 WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377831December 3, 2020
STRUCTURE:BODY, SEATS
THE PART THAT HAS THE CLIP FOR BACK SEAT FELL OUT AND NOW THERE IS A 5 BY 5 INCH HOLE GOING INTO THE WHEEL WELL AND THE SEAT HAS NOTHING TO CLIP ONTO AND BE SECURE, THIS WAS RECALLED IN THIS MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377149November 30, 2020
POWER TRAIN
I GOT INTO MY VAN AND STARTED IT , PUT IT INTO REVERSE TO BACK OUT OF MY DRIVEWAY. MY VEHICLE WOULD NOT MOVE IN REVERSE. I PLACED IT IN DRIVE AND STILL NO MOVEMENT . THE VEHICLE WON'T MOVE ON ITS OWN AT ALL. THERE WAS NO PROBLEMS LEADING UP TO THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366514October 26, 2020
POWER TRAIN
TL* THE CONTACT CALLED ON BEHALF OF HIS GRANDMOTHER WHO OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TRANSMISSION TEMPERATURE WARNING LIGHT ILLUMINATED AS THE VEHICLE LOST MOTIVE POWER AND BEGAN TO JERK. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL HOWEVER, THE VEHICLE FAILED TO ACCELERATE. A POLICE OFFICER ASSISTED WITH PUSHING THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF, RESTARTED, AND OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364877October 18, 2020
STRUCTURE:BODY, ENGINE, SUSPENSION
I PURCHASED A 2006 FORD FREESTAR VAN ON 10-13-2020 AND 10-16-2020 CAR LIGHTS STARTED BLINKING ON AND OFF IN AN OUTSIDE THE VAN. STARTED TO DRIVE HOME THE VAN STARTED JERKING BAD AND SMOKING. CUT OFF IN THE MIDDLE OF THE ROAD WHILE MY CHILDREN AN PREGNANT DAUGHTER IN LAW WERE IN THE VAN. THE AXLE BROKE AND MY TRANSMISSION FLUID IS LEAKING MY GEARS CHANGE BUT VAN WON'T MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361786September 29, 2020
POWER TRAIN
THE VEHICLE WAS IN MOTION ON A HIGHWAY AT A SPEED OF 55 MPH WHEN IT HAD INSTANT TRANSMISSION FAILURE. PULLED OVER TO THE SIDE OF THE ROAD. VEHICLE WOULDN/T MOVE IN ANY DIRECTION OR GEAR. TRANSMISSION WAS IN PROPER FLUID LEVEL RANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359845September 18, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT MOVE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE PCV VALVE WAS REPLACED. THE FAILURE RECURRED WITH THE VEHICLE NOT ACCELERATING FROM A STOPPED POSITION. THE VEHICLE WAS TAKEN TO BELL FORD (1200 NJ-27, COLONIA, NJ 07067 (732) 388-6900) AND REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 12V006000 (POWER TRAIN) AND 13V081000 (SEATS). THE CONTACT STATED THAT WHILE PERFORMING THE RECALL REPAIRS, THE LUG NUTS WERE DAMAGED. THE DRIVER'S AND PASSENGER'S SIDE AXLES WERE FRACTURED, THE OIL PAN WAS DAMAGED, AND POWER STEERING LINES WERE ALSO DAMAGED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED. WHILE DRIVING HOME, THE FAILURE RECURRED. THE DEALER DECLINED TO SERVICE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER CONTACTED THE SAME DEALER AND WAS INFORMED THAT THE VEHICLE HAD NOT BEEN REPAIRED UNDER THE RECALLS. THE CONTACT WAS OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352296August 31, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AND ACCELERATING, A KNOCKING NOISE OCCURRED COMING FROM THE FLEX PLATE AND TORQUE CONVERTER. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK FORD (400 WEST AVE, TALLMADGE, OH 44278), AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TORQUE CONVERTER AND FLEX PLATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,310.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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