Ford Freestar Complaints

2,533 consumer complaints on file.

#10760191August 29, 2015
ELECTRICAL SYSTEM, POWER TRAIN
DROVE THE VEHICLE 1 MILE TO KIDS SCHOOL ON THE WAY BACK IT LOST POWER , WOULDN'T ACCELERATE .. THE #40 FUSE WAS BLOWN AND EVERY TIME I REPLACE IT AS SOON AS I TURN THE KEY ON IT BLOWS AGAIN. CAN'T DRIVE IT AND JUST SEEMS LIKE ELECTRICAL PROBLEMS KEEP OCCURRING WITH IT LAST TIME WAS WATER IN THE PCM CAUSING OTHER ISSUES, MAY BE THE PCM AGAIN I DON'T KNOW BUT THESE FREE STARS ARE BAD FOR THIS EVIDENTLY. . BAD DESIGN AND DEFINITELY BAD FOR BUSINESS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759366August 26, 2015
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE THIRD ROW SEAT BRACKETS WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BRACKETS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) BUT THE DEALER DECLINED TO PERFORM THE REPAIR DUE TO EXCESSIVE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759412August 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS UNKNOWN WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,430. THE VIN WAS NOT AVAILABLE. UPDATED 11/09/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759501August 26, 2015
POWER TRAIN
MY TRANS IS NOT WORKING I ONLY HAVE 58000 MILE WANT TO BE REPLACE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10758911August 24, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) AND STATED THAT THERE WAS EXTENSIVE RUST TO THE POINT OF CORROSION ON THE BOLTS, REAR WHEEL WELLS AND THE SEATBELT ANCHORS AREA. THE RUST WAS ALSO COMING INTO THE INTERIOR OF THE VEHICLE ON THE REAR FLOORBOARD. THE DEALER REFUSED TO REMEDY THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748672August 14, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748736August 14, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT APPROXIMATELY 2 MPH TURNING INTO THE DRIVEWAY, THE TWO REAR WHEELS DETACHED WITHOUT WARNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748273August 12, 2015
POWER TRAIN
THE SPEEDED UP AND LOST POWER RIGHT IN THE MIDDLE OF TRAFFIC. IT WAS FRIGHTNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748042August 12, 2015
ELECTRICAL SYSTEM
FOR A FEW YEARS NOW VARIOUS ELECTRICAL THING HAVE BEEN GOING ON MY MINI VAN. THE SCREEN THAT SHOWS MILEAGE, ETC. HAS A SHORT AND CAN ONLY BE SEEN WHEN IT'S REALLY DARK OUT AT NIGHT. AWHILE LATER, AS I WAS DRIVING, MY CRUISE CONTROL GAVE OUT AND NO LONGER WORKS. NOW THE LIGHT FOR MY CLOCK AND THE SCREEN THAT TELLS CARDINAL DIRECTIONS AND THE TEMP OUTSIDE IS DEAD. I AM CONCERNED THAT THIS ELECTRICAL ISSUE COULD BE DANGEROUS. I DIDN'T KNOW ABOUT THIS WEBSITE TO REPORT IT TILL NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747444August 10, 2015
ELECTRICAL SYSTEM
WHILE DRIVING MY 4 CHILDREN ALL BUT ONE IN A CAR SEAT, MY CAR JUST DIED WITHOUT WARNING, MY CAR STARTING ROLLING BACKWARDS BEFORE I HAD EVEN REALIZED IT SHUT DOWN. IN PANIC I GOT THE CAR STOPPED AND PUT INTO PARK AND GOT HAZARDS ON AND THEN TRIED STARTING CAR AND IT FIRED RIGHT BACK UP. I BROUGHT IT TO MECHANIC TO BE TOLD ITS THE AIR FILTER, CHANGED THAT THEN GOT TOLD ITS THE MASS AIR FLOW SENSOR, REPLACED THAT THEN WAS TOLD THAT'S NOT IT. FINALLY SOMEONE SAID ITS THE PCM!! NO ONE CAN DO IT BUT FORD SO I CALLED FORD, FORD SAYS THAT CANNOT DO IT!! GO FIGURE, SO I AM NOW SCRAMBLING FOR THE MONEY AND FOR THE PARTS AND FOR THE MECHANIC TO FIX THIS. AND FROM WHAT I CAN FOLLOW FROM THE OTHER COMPLAINTS ITS NOT JUST ME THIS HAPPENING TO OVER AND OVER AGAIN. THIS IS A FAULTY MAKE AND SHOULD NOT HAVE TO COME OUT OF THE CUSTOMERS POCKET ANYMORE. FORD SHOULD PICK UP THE PIECES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747143August 8, 2015
ENGINE
BECAUSE OF A RECALL LETTER WE TOOK IT IN TO UPTOWN FORD FOR THE TORQUE CONVERTER REPLACEMENT ON 09/05/2014. THE REPAIRS WERE COMPLETED. ON 06/29/2015 WHILE DRIVING ON A HIGHWAY IN PEWAUKEE, WITH OUR FOUR SMALL CHILDREN IN THE BACK, THE VAN LOST FORWARD AND REVERSE POWER AND COULD HAVE EASILY, BUT FORTUNATELY DID NOT, RESULTED IN A CRASH; THE ENGINE CONTINUED TO RUN, STEERING AND BRAKING WERE UNAFFECTED AND THE ELECTRICAL SYSTEM REMAINED FUNCTIONAL. I WAS ABLE TO HAVE TO VAN TOWED RIGHT AWAY TO OUR LOCAL MECHANICS SHOP THAT DAY (6/29/15). THE FOLLOWING DAY (06/30/2015) I CALLED UPTOWN TO SEE IF THEY COULD TAKE A LOOK AT IT BECAUSE THAT WAS WHERE TO RECALL REPLACEMENT WAS PERFORMED. FRED IN THE REPAIRS DEPARTMENT SAID HE COULDN'T LOOK AT IT UNTIL JULY 8TH AND THEN THE REPAIR WOULD TAKE UP TO A WEEK TO COMPLETE IF IT WAS THE TRANSMISSION/TORQUE CONVERTER. THEY HAD RENTAL CARS FOR $13-35/DAY, BUT DID NOT HAVE ANY VANS OR SOMETHING THAT WOULD ACCOMMODATE OUR WHOLE FAMILY (4 CAR SEATS). I CALLED THE # FOR FORD FROM THE RECALL LETTER TO GET SOME GUIDANCE R.E. THIS PROBLEM. I SPOKE TO JACKIE. SHE SAID THAT IF IT WAS AN ISSUE WITH THE TORQUE CONVERTER IT WOULD ONLY BE COVERED IF THE VAN WAS WITHIN 12 MONTHS OF THE RECALL REPLACEMENT OR WITHIN 12,000 MILES. IT WAS WITHIN 12 MONTHS, BUT WAS ABOUT 200 MILES PAST THE 12,000 MILE MARK. IT WAS REPAIRED AT 87,670 MILES AND THE ODOMETER AT THE TIME OF BREAK-DOWN WAS AT 99,800+, MAKING IT OUTSIDE OF THE "WARRANTY" PERIOD. SO, I MOVED FORWARD WITH THE REPAIRS AT OUR MECHANICS AUTOMOTIVE. THE TOTAL COST FOR THE TRANSMISSION REPLACEMENT WAS $2,259.84. AFTERWARDS I WAS INFORMED THAT RECALLS CANNOT HAVE A LIMITED WARRANTY SUCH AS THE ONE THAT WAS DESCRIBED TO ME BY THE CSR (JACKIE) AT FORD ON 06/30/2015. THIS IS A PROBLEM THAT PUT MY FAMILY INTO HARMS WAY AND A REPAIR OF THAT PROBLEM THAT SHOULD HAVE BEEN COVERED BY FORD/UPTOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747205August 8, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
MY CAR HAS SPENT 10 DAYS AT FORD TO BE SERVICED AFTER HAVING THE SAFETY RECALL SERVICE FOR THE TORQUE CONVERTER PERFORMED. THE VEHICLE WAS BEHAVING UNPREDICTABLY, SOMETIMES STALLING OUT WHILE IDLED, STALLING OUT WHILE IN MOTION, SOMETIMES IDLING WITH HIGH OR LOW RPMS. THE DEALERSHIP TOOK IT BACK IN TO CHECK THE TORQUE CONVERTER, THEY THEN SAID IT WASN'T THE TORQUE CONVERTER BUT THE THROTTLE BODY, THEY THEN CLEANED THAT AND SAID IT'S NOT THE THROTTLE BODY, IT'S THE PCM. THE PCM IS TAKING ON WATER FROM A FLAWED DESIGN OF THE ABOVE PCM WHERE WATER IS RETAINED AND EVENTUALLY LEAKS ON TO THE CONNECTOR. THIS OF COURSE IS NOT COVERED BY FORD, AND CAN COST UP TO $1200 TO REPLACE. THIS ISSUE CREATES A NUMBER OF DIFFERENT SYMPTOMS MAKING IT HARD TO IDENTIFY THE ORIGIN OF THE PROBLEM. CAUSING EXTENDED STAYS FOR MAINTENANCE. THIS SHOULD BE RECTIFIED BY FORD AND NOT IT'S CUSTOMERS AS THERE'S NO WAY THIS FLAW CAN BE CAUSED BY USER ERROR, IT'S A DESIGN FLAW THAT SHOULD NOT EXIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747028August 7, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2ND TIME THAT THIS HAS HAPPENED. WAS DRIVING WHEN THE VAN STARTED BUCKING/SPUTTERING/SURGING. IT WOULD DIE AND THEN FIRE RIGHT BACK UP JUST TO DO IT ONCE AGAIN. SOAKED PCM CONNECTOR WAS TO BLAME BOTH TIMES. THIS IS OBVIOUSLY A DESIGN FLAW BY FORD AND NEEDS TO BE TAKEN CARE OF. I'M GLAD I WAS NOT ON THE INTERSTATE OR IN THE MIDDLE OF AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746636August 6, 2015
POWER TRAIN
FOLLOWING THE SAFETY RECALL REPLACEMENT OF MY 2004 FORD FREESTAR'S TORQUE CONVERTER MY VAN LOST ALL POWER WHILE APPROACHING AN INTERSECTION GOING APPROXIMATELY 15MPH. THE VEHICLE WAS IN MOTION AND THERE WERE NO INDICATIONS OF A PROBLEM (NO LIGHTS ON THE DASHBOARD, NO ODD NOISES, NOTHING). THE VEHICLE JUST LOST ALL POWER AND CAME TO A STOP, LUCKILY I WAS JUST SHY OF THE CROSS-TRAFFIC. THERE ARE MAJOR PROBLEMS WITH THE TRANSMISSION OF THIS VEHICLE IF IT DIES AFTER GETTING THE PROBLEM PART, THE TORQUE CONVERTER, REPLACED AS A RESULT OF A SAFETY RECALL. UPON BRINGING IT BACK TO A FORD DEALERSHIP TO HAVE THE REPLACEMENT PART REINSPECTED, I WAS TOLD THERE ARE NO CODES BEING THROW BY THE COMPUTER AND THE CAR IS FINE. CLEARLY THE CAR IS NOT FINE IF IT'S STALLING OUT WITHOUT WARNING WHILE IN MOTION. I'M VERY FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745406July 31, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING THE VEHICLE AND IT WAS RAINING OUTSIDE AND AS I WAS DRIVING ALL OF A SUDDEN MY CAR JUST DIED IN THE MIDDLE OF THE FREEWAY NO WARNING ,NO NOTHING JUST DIED I ALMOST WAS REAR ENDED, I TOOK IT TO A MECHANIC WHO SAID THE PCM IS NOT SEALED PROPERLY AND GOT WET AND FRIED OUT THIS IS UNBELIEVABLE THAT FORD WOULD SEE TONS OF THESE COMPLAINTS LIKE I HAVE SEEN ONLINE SAME PROBLEMS AND PUT PEOPLE LIVES AND THEIR CHILDREN'S LIVES IN DANGER WITH THIS POOR MANUFACTURING. WHAT CAN I DO ??? THANK YOU [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744528July 29, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING 25 MPH, AN ABNORMAL METALLIC SOUND EMITTED FROM THE FRONT END OF THE TRANSMISSION. THE CONTACT STATED THAT AFTER TAKING OFF FROM A STOP SIGN, THE VEHICLE TRANSMISSION FAILED. THE VEHICLE WAS STILL RUNNING BUT WAS UNABLE TO MOVE ANYWHERE. THE VEHICLE WAS TOWED TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER OUTPUT SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. UPDATED 09/25/15*LJ UPDATED 12/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743715July 27, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABILITY TO ACCELERATE SEIZED WITHOUT WARNING. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 99,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743457July 25, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
STARTED SPUTTERING, JERKING, AND STALLING PCM WAS WET CAUSING ALL KINDS OF HAVIC LOST POWER GOING INTO A TURN AND ALMOST WENT INTO A DITCH FORD NEEDS TO RECALL THIS ONGOING PROBLEM AND GET IT FIXED BEFORE SOMETHING MAJOR HAPPENS ALOT OF PEOPLE ARE COMPLAINING AND FORD KNOWS IT IS THERE FAULT AND THEY HAVE A PROBLEM BUT REFUSES TO TAKE CARE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735466July 21, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING FOR OVER 20 MINUTES AT AN UNKNOWN SPEED, THE VEHICLE INDEPENDENTLY FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734670July 17, 2015
WHEELS, STRUCTURE:BODY, SERVICE BRAKES
I HAD RECEIVED A LETTER OF RECALL OF MY BACK ROW SEAT LATCH DO TO CORROSION. I HAD TAKEN MY VAN IN TO BE REPAIRED THEY INFORMED ME THAT THEY WOULD HAVE TO ORDER THE PARTS WHICH TOOK 2 WEEKS UPON RETURNING THEY INFORMED ME THEY NEED ANOTHER PART THEY FORGOT TO ORDER SO I WAITED FOR MY CALL BACK AGAIN.. WITHIN 2 MONTHS TIME I RETURNED TO HAVE IT WORKED ON THAT IS WHEN THEY HAD TOLD ME IT HAD BEGUN TO CORRODE N THAT THEY COULDN'T INSTALL THE PARTS I ASKED THEM ABOUT THE SITUATION FURTHER & IF IT WAS SAFE TO DRIVE THEY HAD SAID YES & HANDED ME MY KEYS SO UPON LEAVING THE DEALERSHIP I HAD STOPPED FOR FOOD ON MY WAY HOME I SMELT BURNT RUBBER THEN A THUDDING NOISE I HAD PULLED OVER TO CHECK IT OUT LUCKILY I WAS TO CLOSE TO A FAMILY MEMBERS HOUSE A PIECE HAD FALLEN OFF N WAS RUBBING ON MY TIRE MY TIRES HAD ALMOST CAUGHT FIRE WHEN LUCKILY I HAD GOTTEN THE BABY OUT BEFORE ANYTHING HAD HAPPENED THE NEXT DAY A MECHANIC HAD INFORMED ME A HOLE WAS BURNT THREW THE FLOOR WHERE THE WHEEL WELLS WERE N THE TIRES ALMOST CAUGHT FIRE HE SAID HE COULD WELD THE PARTS SO FRENCHIES FORD COULD FIX WHAT THEY HAD TO FIX .. THE NEXT DAY HE INFORMED ME HE HAD LOOKED UP THE PARTS N CAME ACROSS THIS WEBSITE STATING IT HAD BEEN RECALLED I HAD TOLD HIM WHAT HAPPENED & INFORMED ME TO TAKE LEGAL MATTERS DUE TO FAULTY PARTS . PLEASE DON'T ALLOW THIS TO HAPPEN TO ANYONE ELTS THE THOUGHT OF MY BABY BEING IN THE BACK SEAT WHILE IT COULD HAVE CAUGHT FIRE IS TERRIFYING I WOULDN'T WANT TO HEAR OF IT HAPPENING TO ANOTHER UNDER THE SAME CIRCUMSTANCES ESPECIALLY A CHILD . & NOW THAT THERE'S A HOLE IN THE FLOOR I'M UNCERTAIN WHAT TO DO I HAVEN'T DROVE IT SINCE & QUITE HONESTLY I'M AFRAID TO .. P.S IS THIS COVERED? WHOSE @ FAULT? WHAT CAN BE DONE?
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

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