Ford Freestar Complaints

2,533 consumer complaints on file.

#10223838April 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION ON MY 04 FORD FREESTAR QUIT WITH NO WARNING AND NO SIGNS OF DISTRESS. IT WILL COST ME $3,500 TO GET IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223284April 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE A 2005 FORD FREESTAR. MY ENGINE FAILED IN JAN08 AT ABOUT 47,000 MILES. I HAD THE ENGINE REPLACED($5100). WITHIN A DAY AFTER I PICKED IT UP AFTER THE ENGINE REPAIRS I NOTICED JERKING WHILE DRIVING. AT FIRST I THOUGHT I WAS SLIPPING ON ICE, BUT THEN I FELT THE JERK WHEN I WAS ON DRY ROAD. I TOOK THE CAR BACK TO WORTHINGTON FORD. THEY SAID THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. I TOOK IT HOME AND THE PROBLEM GOT WORSE ...FAST. I WENT AGAIN TO WORTHINGTON'S AND FINALLY AFTER A JOINT TEST RIDE THE PROBLEM WAS ACKNOWLEDGED AND SAID TO BE THE TRANSMISSION. I WAS TOLD THE THIS IS A NEW PROBLEM THAT HAD NOTHING TO DO WITH THEIR WORK ON THE ENGINE. THE CAR AT THE TIME OF TURN IN WOULD JERK SEVERELY AND/OR SOMES COMPLETELY STOP OR NOT TAKE OFF WHEN GAS PETAL PRESSED. THE CAR WOULD EVEN JERK AT A STOP SIGN WHILE AT A COMPLETE HALT. THE FLUID LEVELS WERE CHECKED WHEN THE ENGINE WAS REPLACED AND WERE GOOD. THE FLUID LEVEL WAS CHECKED WHEN I BROUGHT THE CAR IN TO COMPLAIN ABOUT THE JERKING. FLUID WAS CLEAN AND FULL. TRANSMISSION FAILED ................WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223189April 2, 2008
SEATS
TL*- THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE PULLING OUT OF THE DRIVEWAY HE HEARD A SQUEAKING NOISE COMING FROM THE DRIVERS SEAT. WHEN HE LOOKED UNDER THE SEAT HE FOUND A LOOSE METAL BRACKET. THE WARRANTY COMPANY WAS CONTACTED; HOWEVER, THE WARRANTY DOESN'T COVER MANUFACTURER DEFECTS. THE DEALER ADVISED THE CONTACT THAT PRESENTLY THERE WERE NO RECALLS FOR THE SEAT FAILURE. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR DIAGNOSE. THE CURRENT MILEAGE IS 78,000 THE FAILURE MILEAGE WAS 73,000. UPDATED 4/16/08 *CN UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222893March 31, 2008
EQUIPMENT, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE AIR CONDITIONING ONLY WORKS PROPERLY WHILE DRIVING OVER 60 MPH. THE AIR CONDITIONING DOES NOT WORK AT ALL BELOW 60 MPH. THE DEALER STATED THAT THE O-RING COMPRESSOR FAILED AND CAUSED METAL TO GRIND, WHICH INEVITABLY CAUSED THE AIR CONDITIONING TO FAIL. THE VEHICLE HAS NOT BEEN REPAIRED BECAUSE THE COST EXCEEDED $1,500. THE MANUFACTURER WOULD NOT ASSIST. THE CURRENT AND FAILURE MILEAGES WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222959March 31, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
TRAVELING IN A 2004 FORD FREESTAR ON I-69 FROM INDIANAPOLIS TO FT WAYNE AT 65MPH. SPOTTED RAIN SHOWERS IN AREA. ACTIVATE WINDSHIELD WIPERS ON HIGH. DRIVERS SIDE WIPER DETACHES FROM ASSEMBLY AND ENTANGLES WITH PASSENGER SIDE WIPER. EMERGENCY EXIT FROM RIGHT-HAND LANE ONTO SHOULDER LANE. FASTENER NUT FOUND LOOSE ON WIPER ATTACHMENT KNURL. ALIGN WIPER AND TIGHTENED FASTENER FINGER TIGHT. WIPER ASSEMBLY REMAINED ACCEPTABLE CLEAR VISION AT INTERMITTENT CONDITION FOR REMAINDER OF TRAVEL. WIPER ASSEMBLY HAD SEEN ELEVATED SNOW LOAD/REMOVAL 2 DAYS PRIOR TO EVENT. VEHICLE HAS BEEN TAKEN TO FORD DEALERSHIP AND FOUND THAT PASSENGER SIDE WIPER ASSEMBLY ARM ALSO LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222545March 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY FORD FREESTAR 05 TRANSMISSION WENT AT 75K, NO WARNING , NO LIGHT ON, COST ME $2700 TO REPAIR, FUEL SYSTEM FAILURE AT 70K ,WHEN I TRIED TO PUMP GAS IT WAS LIKE IT WAS FULL ALL THE TIME, FUMES COULD NOT GET OUT THE TANK, FUEL SPILLED, IT CUSTOM ABOUT $400 TO CHANGE SOLENOID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222053March 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE TRANSMISSION WENT ON MY 2004 FORD FREESTAR VAN WITH NO WARNING SIGNS WHILE DRIVING. (CAR ONLY HAD 74,000). I HAVE READ ONLINE AND THERE ARE MANY OTHER OWNERS OF THESE SAME VANS THE SAME PROBLEM WHICH IS EXTREMELY DANGEROUS.. VANS ARE PRIMARILY PURCHASED TO TRANSPORT KIDS AND THIS SHOULD BE A NUMBER ONE REASON FORD SHOULD HAVE A RECALL TO TAKE CARE OF THIS PROBLEM BEFORE ANYONE HAS A DANGEROUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221403March 17, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
IN OCT. MY TWO YEAR OLD AND I WERE IN A LEFT LANE ON THE EXPRESSWAY IN FLINT DURING RUSH HOUR WHEN THE TRANSMISSION WENT OUT. SOMEHOW I MADE IT TO THE SIDE OF THE ROAD. CARS WERE SWERVING AROUND US. PEOPLE HELPING ME PUSH THE CAR SAID THEY CAN'T BELIEVE WE WEREN'T HIT. IT WAS TERRIFYING. THE CAR ONLY HAD 79,000 MILES. THIS WAS JUST THE BEGINNING OF OUR JOURNEY. WE ALREADY HAD NUMEROUS PROBLEMS WITH THE BACK TAILGATE (A DESIGN FLAW I'M TOLD), SLIDING DOORS TO THE POWER STEERING. AFTER A COUPLE MONTHS BECAUSE OF ARRANGING FUNDING AND GETTING A NEW TRANS THE CAR WAS BACK. I DROVE MY HUSBANDS LEASE ON MY 4 DAYS 50 MILE EACH WAY A WEEK COMMUTE PUTTING US WAY OVER THE MILES ON HIS LEASE. 4 WEEKS LATER THE LIGHT WAS ON AND THE TRANS SHOP HAD IT FOR ABOUT 3 WEEKS WHILE THEY KEPT REPLACING PARTS TO GET IT WORKING. WE GOT IT BACK AND WITHIN A MONTH HAD IT BACK IN FOR SERVICE. MY SON AND I SPENT THE DAY AT THE SHOP. THE LIGHT WAS BACK ON WITHIN A MONTH. ON 6/21/07 WE DROPPED IT OFF. WE GOT IT BACK THE END OF AUGUST. THE TRANS SHOP GOT FORD INVOLVED AND THE TRANS SHOP REPLACED SEVERAL PARTS OF THE TRANSMISSION. THE TORQUE CONVERTER, WHICH I READ COMPLAINTS ABOUT, WAS ONE OF THE THINGS REPLACED - I DON'T KNOW HOW MANY TIMES. I CONTACTED FORD LONG BEFORE THIS AND GOT NOWHERE WITH THEM. WE GOT THE CAR BACK AND A MONTH LATER THE LIGHT CAME ON. THE TRANS SHOP DECIDED TO START OVER AND GET ANOTHER COMPLETE TRANSMISSION AND REPLACE IT. THEY ORDERED IT AND THE VAN WENT IN AGAIN FOR A COUPLE OF WEEKS. FOR THE LAST TWO MONTHS WE HAVEN'T HAD ANY PROBLEMS. FORD ABSOLUTELY, 100%, HAS NOT STOOD BEHIND THIS VEHICLE. IT'S A MIRACLE MY SON AND I WEREN'T INJURED OR KILLED WHEN IT FIRST WENT OUT. IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. I WAS SURPRISED WHEN I SAW ON EDMUNDS ALL THE PEOPLE COMPLAINING ABOUT THIS SAME PROBLEM. I BOUGHT THIS VEHICLE BECAUSE I WANTED A SAFE AND RELIABLE CAR FOR MY CHILD. WHAT A JOKE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220984March 12, 2008
SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DISC:CALIPER, SERVICE BRAKES, AIR:DISC
EXCESSIVE FRONT BRAKE NOISE. SOMETIMES ACCOMPANIED BY A GRINDING NOISE. I CAN NOT BEGIN TO DESCRIBE HOW LOUD THIS IS. IT IS NOT EVEN NEAR THE LEVEL OF NORMAL BRAKE SQUEALING. DEALERSHIP REPORTS THAT NOTHING IS WRONG WITH THE BRAKING SYSTEM. THERE HAS GOT TO BE SOME TYPE OF DEFECT IN THE WORKMANSHIP OF THIS BRAKING SYSTEM AND THE MANUFACTURER SHOULD BE HELD ACCOUNTABLE. THIS HAS BEEN ON GOING SINCE PURCHASE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220674March 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR JUST DIES. FIRST INCIDENT HAPPENED FEBRUARY 28, 2008. WAS STOPPED AT A STOP SIGN AND MADE IT ABOUT HALFWAY THROUGH INTERSECTION WHEN EVERYTHING SHUT OFF. COASTED TO THE OTHER SIDE AND PULLED TO THE RIGHT. RESTARTED THE VAN AND MADE IT ANOTHER 50 FEET BEFORE IT DIED AGAIN. TRIED A THIRD TIME AND IT WOULD NOT GO INTO ANY GEAR. LUCKILY WAS IN A RESIDENTIAL NEIGHBORHOOD. CALLED TOW TRUCK AND LOCAL FORD DEALERSHIP (MCKIE FORD, RAPID CITY, SD). SERVICE TECHNICIAN SAID THE TRANSMISSION NEEDED TO BE REPLACED, PARTS WOULD BE IN SOMETIME ON MONDAY (3/3/2008). THEY COMPLETED THE REPAIR ON TUESDAY AFTERNOON. TODAY (3/10/2008), THE SAME EXACT ISSUE OCCURRED. CALLED TOW AND LOCAL FORD DEALER. WAITING TO HEAR WHAT FORD HAS TO SAY THIS TIME. DOING SOME RESEARCH ON THE WEB, THERE ARE HUNDREDS OF PEOPLE WITH FREESTARS THAT HAVE HAD TO SAME ISSUE. EACH HAS A SIMILAR STORY OF HAVING TO REPLACE THE TRANSMISSION (USUALLY AT THEIR COST). MANY OF WHOM ARE LOOKING AT HAVING A CLASS ACTION LAWSUIT CREATED AGAINST FORD FOR A KNOWN DEFECT THAT HAS GONE UNRESOLVED (TO THE POINT WHERE THEY OUTRIGHT LIE ABOUT KNOWING THE PARTS ARE FAULTY). I KNOW I'M NOT THE FIRST TO COMPLAIN HERE, AND I KNOW I WILL NOT BE THE LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220733March 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
MY 04 FREESTAR JUST STOPPED NO WARNING NOTHING JUST STOP WHILE I WAS DRIVING MY DAUGHTER TO THE DOCTOR MY SON IN LAW HAD TO TAKE OFF WORK AND TOW ME HOME I CANT AFFORD TO HAVE IT FIXED I LIVE ON A DISABILITY AND BARELY MAKE MY BILLS THEN I READ ON THE INTERNET THAT HUNDREDS OF THE SAME VEHICLES ARE DOING THE SAME THING I CAN BET THAT IT IS MY TRANSMISSION AND TORQUE CONVERTER WHEN I CAN GET IT FIXED FORD NEEDS TO MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220215March 6, 2008
EQUIPMENT, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE BACKING OUT OF A DRIVEWAY AND ATTEMPTING TO PULL FORWARD, THE CABLE THAT HOLDS THE SPARE TIRE UNDER THE VEHICLE SNAPPED AND THE TIRE CAME OFF. THE CONTACT SPOKE WITH THE MECHANIC AND WAS INFORMED TO CALL NHTSA. THE PURCHASE DATE AND SPEED WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220067March 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS ACCELERATING AFTER BEING STOPPED AT A STOPLIGHT. SUDDENLY MY VAN BEGIN TO REV UP OVER 500 RPMS AND HAD LOST ALL POWER. THANKFULLY I WAS NOT IN TRAFFIC AND WAS ABLE TO PULL OVER EASILY. THE TRANSMISSION WAS COMPLETELY DEAD- IT WOULD NOT KICK INTO ANY GEARS AND I HAD TO HAVE IT TOWED TO THE LOCAL FORD DEALERSHIP FOR REPAIR. THE VEHICLE HAS ONLY 42, 500 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219952March 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 40 MPH, THE ENGINE REVVED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE COASTED TO A STOP. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE TRANSMISSION FAILED FOR AN UNKNOWN REASON. THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN, ENGINE SIZE, AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 61,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219269February 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS:HUB
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN THE VEHICLE WAS STARTED, THE RPM'S CONSTANTLY ACCELERATED TO 2,000. WHILE DRIVING 40 MPH, THE TRANSMISSION SHIFTS GEARS AND THE RPM FLUCTUATES BETWEEN 25,000-35,000. THERE IS ALSO SIGNIFICANT LOSS OF POWER. THE DEALER STATED THAT THE FAILURE WAS A NORMAL OCCURRENCE; HOWEVER, THEY INFORMED THE CONTACT THAT THE WHEEL HUBS NEEDED TO BE REPLACED TWO WEEKS LATER. THE PARTS FOR THE REPAIR WILL NOT BE AVAILABLE UNTIL APRIL OF 2008, BUT THE VEHICLE IS SAFE TO DRIVE IN THE INTERIM. THE FAILURE MILEAGE WAS 47,550 AND CURRENT MILEAGE WAS 47,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218476February 18, 2008
STRUCTURE:BODY:DOOR, TIRES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE HAD RECURRING PROBLEMS WITH MY AUTOMATIC REAR DOORS. THE DOOR ON THE DRIVER SIDE DOES NOT ALWAYS CLOSE PROPERLY AND WHEN I BACK UP THE DOOR AJAR LIGHT COMES ON. THE PASSENGER REAR DOOR DOES NOT OPEN WITH THE OVERHEAD BUTTON ALL THE TIME, IT DOES NOT SEEM TO UNLOCK. I HAVE HAD IT IN THE SHOP SEVERAL TIMES (AT LEAST 6 OR MORE) AND MOST OF THE TIME THEY SAY THEY CAN'T DUPLICATE THE PROBLEM EVEN THOUGH THEY HAVE SEEN THE DOOR NOT CLOSE PROPERLY BEFORE. THEY ORDERED PARTS AND SAID IT WAS "FIXED" BUT I'M STILL HAVING THE PROBLEM AND AGAIN THEY SAY THEY CAN NOT DUPLICATE THE PROBLEM. I HAVE EXPLAINED TO THEM THAT MY TODDLER SITS IN THE SEAT BEHIND ME AND IT IS DANGEROUS WHEN I'M BACKING OUT AND THE DOOR OPENS!!!! THE DEALERSHIP SAID THEY HAVE CONTACTED FORD AND THEY HAVE NOT HAD ANY REPORTS OF THIS KIND OF PROBLEM, HOWEVER I HAVE FOUND SEVERAL COMPLAINTS OVER THE INTERNET. MY OTHER PROBLEM, THAT THEY ALSO SAY THEY CAN'T DUPLICATE, IS THAT WHEN I'M DRIVING ABOUT 45 MPH ON A DRY SURFACE THAT THE VAN STARTS JERKING. THEY TOLD ME MY TIRES NEED ROTATING, I TOLD THEM I KNEW THAT WAS NOT THE CAUSE AND NOT TO ROTATE THE TIRES. ABOUT 1 MONTH LATER I REPLACED 2 OF THE TIRES AND HAD THE FRONT TIRES ROTATED TO THE BACK AND THE NEW TIRES PUT ON THE FRONT AND AGAIN, I WAS DRIVING DOWN THE ROAD ABOUT 45 MPH AND THE VAN STARTED JERKING AGAIN. MY SON WAS IN THE CAR AND THOUGHT THE VAN WAS ABOUT TO FALL APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217984February 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FORD FREESTAR STOPPED GOING FORWARDS OR BACKWARDS. HAD IT TOWED AND IT NEEDS A NEW TRANSMISSION WITH LESS THAN 30,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217706February 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
OUR 2004 FORD FREESTAR LIMITED ONLY HAS 48000 MILES ON IT. THIS MORNING WHILE MOVING SLOWLY THROUGH OUR DAUGHTERS SCHOOL PARKING LOT THE VAN LOST ALL POWER AND SHE COASTED INTO A PARKING PLACE. THE GEAR SHIFT SHIFTS INTO ALL GEARS BUT DOESN'T MOVE. WHEN YOU CRANK THE VEHICLE IN PARK IT JUST WHINES AND DOES THE SAME THING NO MATTER WHAT GEAR YOU ARE IN. I HAD THE VAN TOWED TO AN INDEPENDENT GARAGE AND THE MECHANIC SAID THE SPLINES ON THE TORQUE CONVERTER WERE GONE AND DUE TO THE TORQUE CONVERTER FAILING IT HAS ALSO LEAD TO THE TRANSMISSION FAILURE. I AM BEING QUOTED REPAIR PRICES BETWEEN 1800 AND 2200 TO REPAIR IT. THIS VEHICLE IS TOO NEW FOR THIS TYPE OF A PROBLEM ON SO MANY VEHICLES, THE COMPANY SHOULD STEP UP OR THE NHTSA SHOULD REQUIRE THEM TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217552February 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2005 FORD FREESTAR'S TRANSMISSION FAILED ON 09 FEB 2008. I WAS DRIVING 55MPH DOWN THE HIGHWAY WHEN MY RPMS SPIKED WITH NO LOAD ON THE ENGINE. THE AUTOMATIC TRANSMISSION WENT INTO A NEUTRAL STATE AND I STEERED THE VAN AND COASTED OFF THE ROAD, THERE WERE NO SIGNS THAT THE TRANSMISSION WAS HAVING ANY PROBLEMS. I HAD TO BE TOWED TO THE CLOSEST DEALERSHIP, 50 MILES AWAY. THE VAN HAS 66K MILES. IF THIS INCIDENT HAD OF HAPPENED ON THE INTERSTATE, BRIDGE OR IN SOME OTHER BUSY LOCATION, I'M SURE THIS WOULD HAVE CAUSED SOME INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216500January 30, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
12/06 FRONT DRIVER-SIDE BRAKE FROZE ON WHILE DRIVING, CAUSING VAN TO WANT TO PULL INTO OTHER LANE. DEALER SAID FAULTY MASTER CYLINDER. ON 1/07 SAME THING HAPPENED ON REAR PASSENGER SIDE AGAIN CAUSING VAN TO PULL. DIFFERENT DEALER SAYS AGAIN A FAULTY MASTER CYLINDER. BOTH INCIDENTS COULD HAVE SERIOUS CONSEQUENCES. IT SEEMS MORE THAN COINCIDENTAL. I FEEL THIS COULD BE A POTENTIAL DESIGN/RECALL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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