Ford Focus Complaints

22,326 consumer complaints on file.

#10032924August 16, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCK SYSTEM FAILED, RENDERING VEHICLE UNUSABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032925August 16, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FAULTY FUEL PUMP, MADE VEHICLE UNSAFE TO OPERATE. CONTACTED FORD CUSTOMER SERVICE AND SELLING DEALER ON 07-18-03 REF SPLITTING COST OF REPAIR AS THIS IS A KNOWN DEFECT ON THE 2000 AND 2001 MODEL YEAR FORD FOCUS. AS OF THIS DATE HAVE NOT HAD ANY RESPONSE FROM EITHER. THE DEALERSHIP SERVICE MANAGER THAT EFFECTED THE REPLACEMENT OF THE PUMP STATED THAT THE NEW PUMP THEY INSTALLED ON MY VEHICLE WAS A MUCH UPGRADED PART FROM THE ORIGINAL. THERE FORE I CONTEND THAT FORD MOTOR COMPANY IS WELL AWARE THAT THIS WAS A DEFECTIVE PART INSTALLED ON THE ABOVE MODEL YEARS. THERE SHOULD BE A RECALL OF THESE MODEL YEARS FOR THIS DEFECT AS THE FUEL PUMP FAILURE COULD CAUSE A MOTOR VEHICLE ACCIDENT. THE COST OF THE REPAIR WAS $385.42 COMPLAINANT IS SEEKING REIMBURSEMENT OF ALL -OR- 80% OF REPAIR COST AS HAS BEEN DONE FOR OTHER CONSUMERS. PROBLEM STARTED UNDER WARRANTY BUT, DID NOT BECOME SEVERE UNTIL VEHICLE WAS OUT OF WARRANTY COVERAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032932August 16, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CAR STALLS AROUND RIGHT TURNS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032939August 16, 2003
VEHICLE SPEED CONTROL
VEHICLE ACCELERATED WITHOUT DRIVER TOUCHING THE ACCELERATOR PEDAL. OVER $5,000 FOR REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034046August 15, 2003
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHEN BRAKES ARE APPLIED BRAKE PEDAL GOES TO THE FLOOR. CONSUMER HAD TO USE EMERGENCY BRAKE TO STOP THE VEHICLE. CAUSE UNKNOWN. WHILE DRIVING UP A HILL ENGINE STALLED. DEALER REPLACED THE FUEL FILTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032911August 15, 2003
SUSPENSION:FRONT:WHEEL BEARING, ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, TIRES, SERVICE BRAKES, AIR:ANTILOCK, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER WAS ON 7TH SET OF TIRES AT 60,000, AN ALIGNMENT WITH EACH SET. RADIO HAD BEEN REPLACED TWICE/ BRAKES HAD BEEN COMPLETELY REPLACED TWICE/ WHEEL BEARINGS HAD BEEN REPLACED,AND IGNITION WAS REPLACED ONCE AFTER VEHICLE HAD BEEN TOWED. LOW AND BEHOLD, CONSUMER'S FOCUS WAS SITTING IN DRIVEWAY NEEDED TO BE TOWED FOR THE SAME PROBLEM AGAIN. CAR WAS GETTING HORRIBLE GAS MILEAGE, SOMETIMES HAD BRAKE FAILURE WHICH CAUSED 2 ACCIDENTS. ALSO, LUGS:NUTS HAD BEEN REPLACED. THE CAR WOULD SOMETIMES STALL FOR NO APPARENT REASON, AND WAS IN NEED OF AN ALTERNATOR.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10032822August 14, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
ON AUGUST 11, 2003 I TOOK MY CAR INTO KOONS FORD OF ANNAPOLIS, TO HAVE THE HAVE THE IGNITION SWITCH TOOK AT, BECAUSE THE KEY WOULD NOT TURN. I WAS TOLD MY SERVICE MANAGER MIKE SHECKELLS, THE SERVICE ADVISOR PETE, AND FACTORY TECH: 063 - RANDALL BOUNDS, AND A CASHIER THAT THIS HAS BEEN A MAJOR PROBLEM WITH MOST OF THE FORD FOCUS, I FEEL THIS I SHOULD BE ON A RECALL NOTICE IF ITS HAS BEEN A MAJOR PROBLEM WITH THE FOCUSES. THAT THE CONSUMERS SHOULD NOT HAVE TO PAY FOR A MAJOR DEFECT WITH THESE VECHICLE. ALSO, I HAD MY FOCUS IN KOONS FOR OF ANNAPOLIS, ON MAY 10, 2003, TO HAVE NEW BRAKES, OIL CHANGE AND TRANSMISSION PROBLEMS. ON THE TRANSMISSION PROBLEMS BECAUSE IT WAS A INTERMITTENT THAT THEY COULD NOT FIND ANY THING.*AK ON JULY 25, 2003, I LEFT MY CAR FOR SERVICE ON THE TRANSMISSION BECAUSE IT WAS SLIPPING OUT OF GEAR COMPLETELY. THEY HAD THE CAR UNTIL AUGUST 7, 2003, WHICH THEY PUT IN A REMFG TRANSMISSION AND C. I LEFT KOONS FOR WITH 1.5 MILES ON THE TRIP METER, I WENT ANOTHER 17.1 MILES WENT THE TRANSMISSIONS SURGED, I E-MAILED MIKE SHECKELL ON AUGUST 8, 2003 WHICH HE DID NOT ANSWER AS OF THIS DAY. I TALKED TO MIKE SHECKELL ON AUGUST 11, ABOUT THIS PROBLEM AND THE ANSWER I GET IS THEY CAN NOT DO ANY EXCEPT TO LET SOME ONE GO ON AT TEST DIVE WITH ME. THIS IS NOT THE ANSWER BECAUSE IT'S A INTERMITTEN PROBLEM AND SOME ONE WOULD HAVE TO DRIVE IT FOR A FEW DAY BEFORE THE TRANSMISSION WOULD SURGED AGAING. I HAVE KEPT RECORD OF THIS PROBLEM IS SURGED AT 18.5 MILES, 93 MILES AND AT 250.0 MILES ON THE TRIP METER. I FEEL THE TRANSMISSION WAS NOT FIXED AND FIXED RIGHT AND ALSO, FEEL THAT THIS IS A SAFETY PROBLEM. I HAVE DONE BUSINESS WITH KOONS FOR OF ANNPOLIS FOR OVER 20 YEARS. MY DAUGHTER IS SCARED TO RIDE IN THIS CAR NOW, AND I DO NOT FEEL SAFE IN THE CAR NEITHER. I HAVE NEVER HAD THIS TYPE OF BAD SERVICE OR INCOMPETENT SERVICE BEFORE, I ALSO FEEL THEY ARE JUST TELLING ME ANYTHING, BECAUSE OF BEING A FEMALE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033960August 14, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH, VEHICLE SPEED CONTROL:CABLES
WHEN PLACING THE KEY IN THE IGNITION VEHICLE FAILS TO ENGAGE. ALSO, WHILE DRIVING ON THE HIGHWAY VEHICLE WILL SUDDENLY ACCELERATE, THEN STALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032852August 14, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2001 FORD FOCUS ZX3'S COIL SPRINGS BROKE ,CAUSING ME TO HAVE TO REPLACE THE COIL SPRINGS, STRUTS, AND GET AN ALIGNMENT DONE. I NOTICED THAT THE 2000 FOCUS HAS A RECALL FOR THE COIL SPRINGS, BUT THE 2001 DOES NOT. I HAVE NOTICED MULTIPLE COMPLAINTS ABOUT THE 2001 FOCUS AS WELL AS THE 2000 DURING AN INTERNET SEARCH. I WOULD LIKE REIMBURSEMENT FOR THE ITEMS LISTED ABOVE FROM FORD DUE TO THE DEFECTIVE COIL SPRINGS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032862August 14, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL CUT OFF WHILE TURNING, CAT STALLS IF THERE WAS NO FUEL PRESENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034015August 13, 2003
POWER TRAIN, STRUCTURE, VEHICLE SPEED CONTROL:CRUISE CONTROL, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, VISIBILITY, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
2001 FORD FOCUS DISPLAYING PROBLEMS WITH TRANSMISSION DUE TO SEVERAL LEAKS, CRUISE CONTROL, AND TRUNK OF VEHICLE. *MR WATER LEAKED ONTO THE FLOORBOARD OF THE TRUNK WHICH WAS ONLY ADJUSTED(PROBLEM REPEATED), THE CRUISE CONTROL WORKED INTERMITTENTLY(NEW SWITCH WAS ORDERED, THE DRIVERS SIDE WINDOW SQUEAKED AND WAS FIXED, THE TRANSMISSION LEAKED AND WAS REPLACED BUT THE SERVICE DEALER WAS UNABLE TO DETERMINE THE CAUSE, WATER LEAKED IN THE FRONT PASSENGER SIDE (PROBLEM REPEATED) THEN THE R & L COWL GRID WAS REPLACED TO REMEDY THE PROBLEM BUT DIDN'T, COOLANT LEAKED FROM THE UPPER RADIATOR AND THE HOSE CLAMP WAS REPLACED, THE TRUNK DID NOT SHUT PROPERLY AND THE LATCH WAS REPLACED BUT DID NOT FIX THE PROBLEM, THE VEHICLE WAS TAKEN IN DUE TO THE PARTS BEING RECALLED, THE REAL WHEEL BEARINGS WERE REPLACED, THE SECOND RECALLED PART WAS THE PINCH BOLT TORQUE AND BATTERY CABLE ROUTING WHICH WAS REPLACED, AND THE MECHANICS FOUND THAT THE BRAKES HAD WORN OUT IN THE FRONT AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN IN FOR WARRANTY REPAIRS ON 10 SEPARATE OCCASIONS AND SIX ATTEMPT FOR THE LEAKS, THE PROBLEM IN THE FRONT OF THE VEHICLE PERSISTED. IN ADDITION, THE ENTIRE TRANSMISSION HAD TO BE REPLACED BECAUSE OF SEVERAL LEAKS, SEVERAL CIRCUIT AND SWITCHES HAVE BROKEN DOWN ON THE CRUISE CONTROL. THE CONSUMER WAS ALSO CONCERNED WITH THE GAS MILEAGE WHICH HAD CONSISTENTLY FALLEN AND DID NOT ACT AS THE PROMOTED DEALERS STICKER. THE CONSUMER REQUESTED A FULL REFUND FOR THE PURCHASE PRICE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032746August 13, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP IN 2000 FORD FOCUS ZX3 IS NOT WORKING PROPERLY. IT IS CAUSING THE CAR TO STALL ON SHARP RIGHT HAND CORNERS. IT STUMBLES GOING UP AND DOWN HILLS UNLESS THE FUEL TANK IS OVER HALF FULL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032788August 13, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
FORD FOCUS CAR PURCHASED IN 2000. APRIL 28, 2000 CAR NEEDED REPAIR FOR THE FUEL INJECTION. THE CAR APPEARS TO JERK AND NOT ACCELERATE, PRECULDING THE CAR COMPLETELY STALLS WHICH MY CAUSE A CAR CRASH. AUGUST 2003 FUEL INJECTION PROBLEM REOCCURRING ,AND THE CAR STALLS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032792August 13, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE;I WAS DRIVING IN HEAVY STOP AND GO TRAFFIC IN SEATTLE, WA. I WAS KEEPING ABOUT TWO CAR LENGTHS BEHIND OTHER CARS. THAT STRATEGY PROVED TO BE A MISTAKE BECAUSE A LARGE ONE TON DODGE VAN SCOOTED INTO THE GAP AHEAD OF ME. WE WERE GOING ABOUT TEN OR TWELVE MILES PER HOUR WHEN THE LARGE VAN SUDDENLY STOPPED. I HIT THE BRAKE PEDAL VERY HARD AND HELD IT TO THE STOP (FLOOR?) AND MY FORD FOCUS CONTINUED TO MOVE FORWARD ABOUT TWELVE FEET WITHOUT ANY FEEL OF SLOWING OR STOPPING. THE LARGE DODGE VAN AHEAD STOPPED ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033687August 12, 2003
ELECTRICAL SYSTEM:WIRING
CONSUMER STATES WHILE DRIVING AT 55 MPH VEHICLE STARTED TO STALL, THEN CAUGHT ON FIRE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10033698August 12, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
VAUTOMATIC TRANSMISSION SLIPPING GEARS WHILE DRIVING. DEALERSHIP DID A DIAGNOSTIC TEST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032653August 12, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION TUMBLER WILL NOT TURN ON FOCUS 2001 LX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032663August 12, 2003
VEHICLE SPEED CONTROL
FOR THE SECOND TIME SINCE JUNE 2003 MY CAR DROVE SLUGGISHLY WITH POOR ACCELERATION AND STALLING. IT WAS REPAIRED BY THE DEALERSHIP IN JUNE. AS I WAS TAKING IT BACK TO THE DEALER WHILE TURNING INTO THEIR DRIVEWAY I TOOK MY FOOT OFF THE GAS TO BRAKE TO SLOW DOWN. MY CAR SURGED FORWARD AND THE SPEDOMETER SHOT UP TO 140 AND BACK DOWN AS I APPLIED THE BRAKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033734August 12, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING VEHICLE WILL STALL, AND IT WILL BE HARD FOR CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033771August 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT SINCE PURCHASING THE VEHICLE REAR BRAKE PADS WORE OUT AT 8000 MILES. FRONT ROTORS AND PADS HAVE BEEN REPLACED TWICE. ONCE AT 12000 MILES, AND 34000 MILES. NEEDS TO REPLACE THEM AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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