Ford Focus Complaints

22,326 consumer complaints on file.

#10031921September 12, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN THE VEHICLES KEY IS PLACED IN THE IGNITION SOMETIMES THE KEY WILL NOT TURN, DEALER HAS TO REPLACE THE IGNITION SWITCH.*AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031376September 12, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE ENGINE FAILED. THE DEALER WAS NOTIFIED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038698September 11, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
I HAVE A 2002 FORD FOCUS SE W/ 5 SPEED MANUAL TRANSMISSION AND CRUISE CONTROL PLUS OTHER OPTIONS. ON DATE LISTED, I WAS TRAVELING AT 65 MPH ON A 4 LANE HWY APPROACHING A TRAFFIC LIGHT. THE CAR WAS IN 5TH GEAR W/ THE CRUISE CONTROL ON. UPON TOUCHING THE BRAKE PEDAL TO TURN OFF THE CRUISE CONTROL AND BEGIN BRAKING, NEITHER EVENT HAPPENED. I TRIED 3X TO GET THE CRUISE CONTROL TO TURN OFF BY PRESSING THE BRAKE PEDAL HARD. IT FAILED ALL THREE TIMES. BY THEN, I WAS RAPIDLY APPROACHING A GROUP OF CARS IN BOTH NORTHBOUND LANES OF GA HWY 365 COMPLETELY STANDING STILL WAITING FOR THE LIGHT TO CHANGE. IN RESPONSE TO A RUNAWAY CAR, I ATTEMPTED TO DRIVE OFF THE RIGHT SHOULDER OF THE ROAD; HOWEVER, THE CAR IMMEDIATELY IN FRONT OF ME DID THE SAME. I STRUCK HER CAR ON THE RIGHT SIDE WITH THE LEFT SIDE OF MY 2002 FORD FOCUS SE. MY PASSENGER REACHED OVER & TURNED THE IGNITION SWITCH TO OFF. I WAS ABLE THEN TO BRAKE THE CAR TO A STOP A FEW FEET FROM A CONCRETE CULVERT. THE LEFT FRONT WHEEL OF MY CAR WAS FOLDED APPROXIMATELY 45 DEGREE ANGLE AND THE ENTIRE FRONT END WAS DOWN ON THE GROUND. THE LEFT FRONT TIRE HAD BLOWN OUT. NEITHER CAR WAS DRIVEABLE. THIS IS THE SECOND TIME THIS CAR HAS FAILED ON TURNING OFF THE CRUISE CONTROL WHEN THE BRAKE PEDAL WAS APPLIED. FURTHER, THE BRAKE WEAR INDICATOR HAD BEGUN SQUELING RECENTLY. THE CAR HAD 13040 MILES ON IT AT THE TIME OF THE ACCIDENT. IT WAS PURCHASED ONE YEAR EARLIER. WILLARD FERGUSON
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10038706September 11, 2003
SERVICE BRAKES, AIR:DISC:ROTOR, SERVICE BRAKES, AIR:DRUM:SHOES/LININGS, SERVICE BRAKES, AIR:DISC:PADS
I HAVE HAD "BRAKE ISSUES SINCE DAY ONE OF OWNING MY 2001 FORD FOCUS STATION WAGON. FROM THE VERY BEGINNING THERE WAS MOANING SOUNDS WHEN I BRAKED. THE SALESMAN & SERVICE DEPT TOLD ME "IT'S BECAUSE THEY ARE NEW", @ AROUND 13,000 MILES THEY BEGAN TO MAKE MORE PROMINANT "MOANS" I WAS TOLD THAT IT'S "NORMAL". AT 16,500 MILES SEVERE MOANING & GRINDING, THEN NOT BEING ABLE TO STOP EASILY, I BROUGHT IT IN TO AN INDEPENDANT MECHANIC , SINCE MY BUMPER TO BUMPER WARRANTY DOES NOT COVER "NORMAL WEAR & TEAR ITEMS" SUCH AS BRAKES & I WAS TOLD I WOULD HAVE TO PAY A DIAGNOSTIC FEE,ALSO NOT IN MY WARRANTY, TO DETERMINE WHAT THE ISSUES ARE,& THIS MECHANIC TOLD ME THAT I WAS METAL TO METAL, I NEEDED NEW FRONT ROTORS & PADS, $250.ALSO THAT THE FOCUS HAS BRAKE PROBLEMS & WAS NOT DESIGNED WELL. HERE IT IS 3 MONTHS LATER & @19,800 MILES MY BACK BRAKES START SQUEALING & SCREECHING LOUDLY, I BRING IT IN AGAIN & THE SHOES ARE COMPLETELY WORN DOWN & I NEEDED THE ROTORS MACHINED, IT WAS ANOTHER $135 (WHICH WAS I BARGAIN SINCE I CALLED THE FORD DEALER & THEY WANTED @$300 FOR THAT WORK). HE TOLD ME THAT HIS SHOP DOES ALL THE FLEET WORK FOR A NEIGHBORING ENTERPRISE RENTAL CAR OFFICE & THE FOCUS' ARE CONSTANTLY IN THERE FOR BRAKES. I CALLED FORD'S CUSTOMER SATISFACTION LINE & REPORTED THE ISSUE. I AM MAILING A LETTER TO FORD'S DISPUTE RESOLUTION BOARD & I AM HOPING THAT YOU WILL HELP US FOCUS OWNERS WITH BAD BRAKES GET RETRIBUTION FROM FORD FOR THIS FAULTY SYSTEM. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038723September 11, 2003
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:DRIVELINE
ENGINE IDLES AT 3,000 - 4,000RPM'S WHEN CLUTCH IS PRESSED IN. IT DOES THIS AT A STOPPING POSITION AND WHILE DRIVING. FORD DEALER SPOKE WITH FORD ENGINEERS AND WERE TOLD THAT IT IS "A CHARACTERISTC OF THE CAR AND IS NORMAL!"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038728September 11, 2003
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DISC:CALIPER
I HAVE A 2002 FORD FOCUS ZX5 4 DR HATCHBACK MY PROBLEMS STARTED ON 7/21/03 WHEN MY BRAKES LIGHTS, HEADLIGHTS, TURN SIGNAL AND RADIO STOPPED WORKING. I TOOK IT INTO THE DEALERSHIP AND IT WAS REPAIRED HOWEVER NOW THE RADIO WILL NO LONGER RESPONSE TO ME TURNING THE VOL. UP OR DOWN AS WELL AS I ONLY ONLY SET THE TIME ON MILITARY TIME. NOW ON 9/7 MY BRAKES HAVE STARTED TO GRIND. ON 9/11 MY CAR NOW VIBRATES WHEN I ACCERATE AT 60 MPH +. IN THE PAST WEEK I HAVE ALSO NOTICED THAT MY CAR WILL ACCELLERATE AND HESITATE WHEN IN MOTION. IN THE LAST THREE MONTHS MY GAS MILEAGE HAS SLOWLY DECLINED AS WELL. I AM TAKING IT INTO THE DEALERSHIP TONIGHT - BUT THOUGHT I NEED TO REPORT. SEEMS THERE ARE MANY OTHERS LIKE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038573September 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING, WHICH CAUSED THE CONSUMER TO LOSE CONTROL OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038580September 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038619September 10, 2003
AIR BAGS:FRONTAL
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND ONLY THE PASSENGER SIDE AIR BAG DEPLOYED UPON IMPACT. THE DRIVER SUSTAINED SEVERE HEAD INJURIES. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10037597September 10, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FOR THE PAST MONTH OR SO MY CAR, FORD FOCUS, HAS BEEN HESITATING AND ALMOST STALLING WHEN I AM STOPPED AT A LIGHT OR IN TRAFFIC. IT ALSO HESITATES ON ACCELERATION FROM A STOPPED POSITION OR WHEN I AM DRIVING DOWN THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037521September 9, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I WEAR MY SEAT BELT EVERY TIME I DRIVE MY CAR NO MATTER WHERE I GO,LATELY I HAVE NOTICED IT IS VERY HARD TO BUCKLE THE SEAT BELT,IT DOESN'T SLIDE IN EASY LIKE WHEN I FIRST BOUGHT THE CAR,I HAVE TO MISS WITH AND IT IS QUITE HARD TO GET IT TO CLICK TOGETHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037532September 9, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
2002 FORD FOCUS HAS FAILURE OF FRONT BRAKE CALIPERS, NEEDS REPLACING OF ROTORS, PADS AND CALIPERS UNDER WARRANTY BUT DEALER REFUSES TO AGREE TO THIS ESTIMATE BY MASTER BRAKE. DEALER SAYS I ONLY NEED PADS AND ROTORS MACHINED. CAR ONLY HAS 14,692 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037539September 9, 2003
FUEL SYSTEM, OTHER
MY COMPLAINED IS REGARDING MY FORD FOCUS IT IS A 2000 FOCUS SE, I AM HAVING THE ENGINE PROBLEM, IT STALLS. I HAS BEEN 4 TIMES AT THE DEALER BUT THEY DON'T FIND ANYTHING WRONG, LAST TIME I WENT A GOT CHARGED $120 DOLLARS BUT THEY DIDN'T FIX, THE BAD PART IS MY MANUFACTURER WARANTY IS OVER AND I ONLY HAVE THE EXTENDE WARRANTY , MY QUESTION IS WHAT CAN I DO TO GET MY CAR FIX, THIS IS VERY DANGEROUS I ALMOST BEEN HIT TWISE BECAUSE THE CAR SUDDENLY STOPS, SO THIS A MAJOR PROBLEM THAT'S WHY AM I NOT DRIVING IT UNTIL IT GETS FIX.THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037548September 9, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SPRINGS BROKE CAR 3 YEARS OLD! NEED TO REPLACE SPRINGS AND STRUTS AND PRIVATE PLATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038565September 9, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER WAS HAVING PROBLEMS WITH ROTORS RUSTING. DEALER WAS CONTACTED, AND STATED THAT ROTORS NEEDED TO BE REPLACED, BUT DID NOT EXPLAIN AS WHY THIS HAPPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038364September 8, 2003
SUSPENSION:FRONT:STABILIZER BAR
SWAY BAR FAILS PREMATURELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038383September 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES WERE APPLIED AT 35 MPH, AND BRAKE PEDAL WENT TO THE FLOOR. CONSUMER WAS FORCED TO DOWN SHIFT TO FIRST GEAR TO AVOID AN ACCIDENT, AND COME TO A STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037460September 8, 2003
FUEL SYSTEM, GASOLINE
IN THE LAST 6 MONTHS I'VE OWNED THIS VEHICLE I CANNOT LET IT GO BELOW A QUARTER TANK OR THE VEHICLE ACTS LIKE IT'S RUNNING OUT OF GAS. I'VE REPLACED THE FUEL FILTER AND PROBLEM STILL OCCURS. DEALER WANTS TO CHARGE TO TELL ME WHATS WRONG BUT I FEEL THIS IS A DEFECT FROM FORD AS I'VE RESEARCHED AND FOUND SEVERAL OTHER COMPLAINTS THAT ARE THE SAME. HOPING FOR A RECALL......*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037478September 8, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS
2001 FORD FOCUS SW RIGHT REAR BRAKE LIGHT QUIT WORKING. TRIED TO FOLLOW THE PROCEDURE IN THE OWNER'S MANUAL TO REPLACE BULB. TOOK THE OPPORTUNITY TO TRY TO REPLACE LEFT BULB. NEITHER BULB SOCKET WOULD COME OUT OF THEIR RESPECTIVE LAMP ASSEMBLIES. ACCIDENTLY BROKE-OFF THE BULB HOLDER FROM THE LEFT SOCKET. THE BULB AND ITS HOLDER FELL INTO THE LAMP ASSEMBLY. THIS EXPOSED THE LAMP ASSEMBLY FITTING TO VIEW. IT WAS MELTED. THEREFORE, IT IS IMPOSSIBLE TO CHANGE A BURNT BULB BECAUSE THE LAMP ASSEMBLY WAS TOO DISTORTED FROM MELTING TO FREE THE SOCKET. THE LIGHTS WERE SUBJECT TO NORMAL USE.*AK THE TERMS SOCKET AND LAMP ASSEMBLY ARE AS USED IN THE OWNER'S MANUAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037490September 8, 2003
SUSPENSION:REAR
PREMATURE REAR TIRE WEAR. 6 TIRES WERE REPLACED BEFORE 27,000 MILES. DEALER SAYS ALIGNMENT IS AT FORD SPECIFICATIONS. DEALER SAID ROTATION AT 3000 MILES IS REQUIRED ON THIS VEHICLE TO PREVENT THIS PROBLEM. OVERHEARD TECH TELLING SERVICE MANAGER THAT THESE CARS DON'T HAVE ENOUGH ADJUSTMENT FOR CAMBER. TIRES CAN NOT BE ROTATED AFTER 5000 MILES BECAUSE THEY CUP OUT AND WHEN MOVED TO THE FRONT CAUSE SEVERE VIBRATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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