Ford Focus Complaints (2004)

387 consumer complaints on file.

#10546659October 3, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WHILE ATTEMPTING TO RESUME ACCELERATION. THE FUEL WARNING LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE AIR IDLE CONTROL WAS REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 06E056000 (FUEL SYSTEM, GASOLINE) BUT THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545133September 24, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE REAR PASSENGER AND DRIVER'S SIDE DOORS FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE OUTSIDE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V030000 (LOCKS/LATCHES) BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 12/18/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496709February 7, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT MENTIONED THAT THE FAILURE WOULD OCCURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE FAILURE WAS NOT DIAGNOSED. A MONTH LATER, THE VEHICLE STALLED AND POWERED OFF. ALSO, THE CONTACT ALSO STATED THE TEMPERATURE GAUGE INCREASED. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER AND WAS AWAITING A DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 101,589.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486338November 28, 2012
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION THE VEHICLE FAILED TO START. THE CONTACT TRIED APPROXIMATELY SIX TIMES. THE VEHICLE WAS LATER TOWED TO THE DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS THEY ADVISED HIM THAT THE IGNITION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 118,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462578June 21, 2012
ELECTRICAL SYSTEM:IGNITION, UNKNOWN OR OTHER
THE KEY WILL NOT TURN IN THE IGNITION. THIS HAS BEEN ONGOING FOR TWO MONTHS. IT TAKES SEVERAL MINUTES OF JIGGLING TO FINALLY GET THE IGNITION LOCK TO RELEASE. I DRIVE THIS CAR ON BUSINESS, INCLUDING IN REMOTE AREAS. IT IS SCARY TO TRY TO START THE CAR AND HAVE THE KEY NOT TURN. SO FAR, I'VE ALWAYS BEEN ABLE TO GET IT TO EVENTUALLY WORK, BUT THIS IS RIDICULOUS. WE'VE JUST STARTED EXPERIENCING THE SAME ISSUE ON MY WIFE'S 2007 FORD FOCUS. IN RESEARCHING THIS, IT HAS BEEN A PROBLEM ON THE FOCUS SINCE THE BEGINNING AND APPARENTLY FORD HAS REFUSED TO ACKNOWLEDGE THE ISSUE OR CHANGE THE IGNITION LOCK MECHANISMS ON LATER FOCUS MODELS. POTENTIALLY GETTING STRANDED AT NIGHT OR IN A REMOTE AREA DUE TO A FAULTY IGNITION LOCK IS A SERIOUS SAFETY ISSUE. ONE SHOULD NEVER HAVE A PROBLEM IN TURNING THE KEY IN THE IGNITION. FOR WHAT IT IS WORTH, I AM A CAREER SAFETY AND RISK MANAGEMENT CONSULTANT WORKING IN THE COMMERCIAL INSURANCE INDUSTRY WITH 35 YEARS EXPERIENCE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461717June 14, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STALLED. THE CONTACT ATTEMPTED SEVERAL TIMES TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO REPLACED THE SPARK PLUGS, SPARK PLUG WIRES AND THE FUEL RAIL HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THE FAILURE OCCURRED WHEN TRAVELING SHORTER DISTANCES. THE CONTACT HAD TO DEPRESS THE ACCELERATOR IN ORDER TO AVOID THE VEHICLE FROM STALLING AT EVERY STOP. THE FAILURE SEEMED TO RECUR MORE FREQUENTLY DURING HOTTER TEMPERATURES. THE CURRENT MILEAGE WAS 174,000. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458431May 14, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WITH THE STEERING WHEEL LOCKED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER ADVISED THAT THE IGNITION CYLINDER NEEDED REPLACING. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454037April 4, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT REMAIN CLOSED AND THE REAR DRIVER SIDE DOOR COULD NOT BE OPENED FROM THE EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OF REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437013November 17, 2011
STRUCTURE:BODY
THE DOOR HANDLES, INTERIOR AND EXTERIOR, FAIL TO OPEN THE DOORS. THE PROBLEM HAS BEEN INTERMITTENT, AND CAN BE SOMETIMES BE MITIGATED BY USING A KEY TO LOCK AND THEN UNLOCK THE DOOR, THOUGH THIS DOESN'T ALWAYS WORK. THE PROBLEM HAS BEEN GETTING WORSE WITH TIME. THIS IS A PROBLEM WITH SAFETY AND SECURITY, IN THE EVENT THAT ONE CANNOT ENTER THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428180October 2, 2011
AIR BAGS
I WAS DISTRACTED WHILE DRIVING AND HIT A TREE, THAT IS RIGHT NEXT TO THE ROAD, ON A WINDING ROAD WITH THE RIGHT FRONT SIDE OF MY CAR. AIRBAGS DID NOT GO OFF AT ALL. WAS RUSHED TO THE HOSPITAL ON A GURNEY, IN AN AMBULANCE. LEFT SIDE OF MY FACE HIT THE STEERING WHEEL AND SUSTAINED QUITE A BIT OF TRAUMA. IT WAS SWELLING AT SUCH A RAPID RATE THAT THE NURSES AND DOCTORS THOUGHT I HAD BROKEN MY CHEEK BONE. AFTER CT SCANS, IT WAS DETERMINED I HAD NO BROKEN BONES, JUST BRUISED RIBS, SMALL CUTS, AND CONTUSIONS ON MULTIPLE PARTS OF MY BODY. THE VEHICLE HAS BEEN TOTALED BY MY INSURANCE COMPANY. I PLAN TO GET THE SDM FROM THE VEHICLE AND SEE WHAT EXACTLY WAS RECORDED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10425309September 13, 2011
ELECTRICAL SYSTEM
THE 2004 FORD FOCUS HAS A PROBLEM WHERE THE KEY WILL NOT TURN ONCE INSERTED INTO THE IGNITION. THE ONLY WAY TO GET THE KEY TO TURN IS TO TAP IT WITH A HAMMER OR OTHER HEAVY OBJECT OR SPEND OVER 300 DOLLARS TO GET A NEW IGNITION LOCK. THIS PROBLEM HAS HAPPENED TO ME BEFORE ON OCCASION BUT NOW IT HAPPENS EVERY SINGLE TIME I TAKE THE KEY OUT OF THE IGNITION. NUMEROUS PEOPLE ARE COMPLAINING ABOUT THIS PROBLEM YET FORD HAS NOT ISSUED A RECALL TO ADDRESS THE ISSUE. I'M HOPING THE NHTSA WILL FORCE FORD TO DO SOMETHING ABOUT THIS PROBLEM BECAUSE I KNOW I AM NOT THE ONLY ONE THAT THIS IS HAPPENING TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420809August 20, 2011
EQUIPMENT, ELECTRICAL SYSTEM
FORD FOCUS WHEEL AND IGNITION LOCKED UP. CANT TURN KEY OR WHEEL! I HAVE RED MULTIPLE PROBLEMS WITH THIS AND CANT BELIEVE FORD HAS NOT RECALLED THIS ISSUE!!! THE BEST PART ABOUT ALL OF THIS IS MY CAR JUST GOT OUT OF WARRANTY! YOU SUCK FORD AND YOUR CHEAP [XXX] DEALERS!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418620August 11, 2011
ELECTRICAL SYSTEM
ALL OF A SUDDEN I AM HAVING TROUBLE TURNING THE KEY IN THE IGNITION OF MY 2004 FORD FOCUS. AS OF NOW I AM ABLE TO GET THE KEY TO TURN BY GENTLY TAPPING ON THE KEY WITH A HAMMER AS I TRY TO TURN. I HAVE NOT REPLACED THE IGNITION BECAUSE WHEN RESEARCHING THIS PROBLEM I HAVE COME TO REALIZE THIS IS A VERY COMMON FAULT THAT FORD IS AWARE OF, BUT REFUSES TO TAKE RESPONSIBILITY FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413907July 21, 2011
LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVERS SIDE REAR DOOR WILL NOT LATCH, AND I'M UNABLE TO CLOSE THE DOOR. A RECALL FOR THIS PROBLEM WAS ISSUED IN JANUARY, 2005 FOR THE FORD FOCUS MODEL FOR THE PERIOD 2000-2005. MY VEHICLE IS A 2004 FORD FOCUS HOWEVER, THE VIN NUMBER IS NOT INCLUDED IN THE RECALL. THIS, DESPITE THE FACT THAT THE PROBLEM I'M EXPERIENCING IS EXACTLY AS DESCRIBED IN THE NHTSA REPORT ID # 05V030000. I BELIEVE THAT MY VEHICLE SHOULD BE COVERED BY THE RECALL AND RESPECTFULLY ASK YOUR ASSISTANCE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410445July 5, 2011
ELECTRICAL SYSTEM:IGNITION
2004 FORD FOCUS KEY WILL NOT TURN IN IGNITION. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411136July 1, 2011
UNKNOWN OR OTHER
IGNITION IS TOTALLY FROZEN UP. NO ADVANCED WARNING OF IMMINENT FAILURE. STRANDED. WAS ABLE TO GET A RIDE. IGNITION IS TOTALLY STUCK WILL NOT TURN AT ALL. NOT AN ELECTRICAL PROBLEM, BUT A MECHANICAL FAILURE OF THE IGNITION/KEY MECHANISM IN THE STEERING COLUMN. KEY WILL NOT TURN AT ALL. HUGE SAFETY CONCERN AS THIS COULD HAPPEN ANYWHERE, ANYTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404857June 1, 2011
ELECTRICAL SYSTEM
THE KEY WOULD NO LONGER TURN IN THE IGNITION (BUT OPERATED DOOR AND HATCH WITHOUT DIFFICULTY), CREATING AN UNSAFE CONDITION IN WHICH THE CAR COULD NOT BE DRIVEN AND THE OWNER WAS STRANDED WITH AN INOPERABLE VEHICLE. THE LOCAL FORD DEALERSHIP REQUIRED $400 FOR A REPLACEMENT IGNITION CYLINDER. THERE IS A KNOWN ISSUE WITH POOR QUALITY IGNITION CYLINDERS IN THIS MODEL YEAR AND THEY WERE SUBSEQUENTLY REDESIGNED BY FORD (PERFORM A GOOGLE SEARCH FOR "FORD FOCUS IGNITION CYLINDER" OR SEE THE DISCUSSION AT HTTP:FORUMS.FOCALJET.COMTEAM-TECH497529-NEW-IGNITION-CYLINDER-HELP.HTML). GIVEN THAT THIS IS A KNOWN DEFECT, THE ISSUE SHOULD BE COVERED BY A TECHNICAL SERVICE BULLETIN OR RECALL INSTEAD OF REQUIRING A SIGNIFICANT OUT-OF-POCKET PAYMENT BY THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395987April 15, 2011
STEERING
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT HE COULD HEAR A WHINING SOUND WHENEVER THE STEERING WHEEL WAS TURNED AND WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS TOLD THAT THE NOISE WAS NOTHING TO BE CONCERNED ABOUT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384870March 1, 2011
STEERING, ELECTRICAL SYSTEM
ATTEMPTED TO START CAR AND STEERING COLUMN AND IGNITION WAS LOCKED. I CAN'T GET EITHER TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384635February 27, 2011
ELECTRICAL SYSTEM
THE IGNITION IS COMPLETELY LOCKED. I'VE BEEN HAVING TROUBLE THE PAST MONTH BEING ABLE TO TURN THE KEY IN THE IGNITION AND NOW I CANNOT TURN IT AT ALL. MY CAR IS STRANDED AT A LOCAL TIRE SHOP WITH THE WINDOW DOWN, WHICH MAY CAUSE EVEN MORE DAMAGE FROM THE WEATHER OR ALLOW FOR EASY THEFT. THIS PROBLEM IS SO UNPREDICTABLE ITS SCARY, I COULD'VE BEEN ANYWHERE AND BEEN STRANDED. THEN I LOOKED UP THE PROBLEM AND FIND THAT TONS OF OTHER FOCUS OWNERS ARE HAVING THE SAME ISSUE BECAUSE FORD USED A CHEAP METAL. ITS TIME THAT THEY TREATED THERE CUSTOMERS RIGHT AND RECALL THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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