Ford Focus Complaints (2004)

387 consumer complaints on file.

#10188450April 20, 2007
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 FORD FOCUS ZTS. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER CHANGED THE BRAKE PADS. UPON LEAVING THE DEALER THE FAILURE RECURRED. ALSO, THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK. ON SEVERAL OCCASIONS THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND THEN DEPRESSED IT AGAIN FOR THE VEHICLE TO RESPOND PROPERLY. WEATHER AND SPEED WERE NOT FACTORS. THE CURRENT AND FAILURE MILEAGES WERE 41,500. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185854March 21, 2007
ELECTRICAL SYSTEM:IGNITION:MODULE
I PURCHASED A 2004 SVT FOCUS 10/06. IN 12/06, THE COIL PACK WENT BAD, THEY FIXED THE VEHICLE UNDER WARRANTY. ON 3/9/07 AS I WAS LEAVING A FRIENDS HOUSE, THE SAME SYMPTOMS HAPPENED TO ME AS THIS PAST DECEMBER, THEN WENT AWAY VERY QUICKLY. I MADE THE DECISION TO DRIVE MY VEHICLE HOME AND CALL THE DEALERSHIP. I NEVER MADE IT HOME. ABOUT A 1/4 MILE FROM MY FRIENDS HOUSE, THE VEHICLE BEGAN TO SHAKE AND SHUTTER VERY VIOLENTLY. I PULLED OVER QUICKLY AND SMOKE STARTED TO COME FROM UNDER THE HOOD. I LIFTED THE HOOD AND THE COIL PACK THAT HAD BEEN REPLACED WAS GLOWING RED AND SHOOTING SPARKS AND BEGAN TO NOT ONLY CATCH ITSELF ON FIRE, BUT STARTED SETTING ALL THE CABLES AND OTHER THINGS ON FIRE.AT THE SAME TIME THE CLUTCH ALSO EXPLODED AND BLEW THROUGH THE BELLHOUSING. WHICH THERE IS A TSB ISSUED BY FORD ON. ALSO, AT THIS TIME, THE VEHICLE WAS STILL TRYING TO RUN ALL ON ITS OWN, AND THE KEYS WERE IN MY POCKET. I AM UNSURE OF THE EXACT CAUSE OF THE FIRE, BUT IT WAS NOT DONE BY ANYTHING THAT I WAS DOING OR HAD DONE TO THE VEHICLE. IT CURRENTLY HAS 35,900 MILES ON IT AND IS STILL UNDER WARRANTY. SIDE NOTE, AFTER THE WHOLE INCIDENT WITH THE COIL PACK BACK IN DECEMBER, I JUST RECENTLY DECIDED TO PULL UP THE HISTORY ON MY VEHICLE FROM FORD'S DATABASE. IN DECEMBER I WAS BROUGHT INTO THE OFFICE AT THE DEALERSHIP AND ALMOST BLAMED FOR ABUSE OF THE COIL BECAUSE IT WAS SO DESTROYED. YET, WHEN I LOOKED UP MY HISTORY IT SAYS THAT ALL THAT WAS REPLACED WAS A CONNECTOR ON THE COIL, NOT THE COIL ITSELF. SO, THE COIL WAS NEVER ACTUALLY REPLACED, BUT I WAS ALMOST BEING BLAMED FOR DESTROYING MY COIL. I AM STILL FIGHTING TO GET MY VEHICLE FIXED UNDER WARRANTY AND BEING TREATED VERY POORLY. I AM A MECHANIC BY TRADE AND I'M BEING TALKED TO AND TREATED LIKE A 5 YEAR OLD ANYTIME I TRY TO GET ANSWERS. THEY ARE STILL NOT TAKING RESPONSIBLITY FOR THE MECHANICAL/ELECTRICAL FAILURE OF THEIR VEHICLE THAT THEY CLAIMED TO FIX. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10183686February 27, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
YESTERDAY I GOT INTO MY CAR (A 2004 FORD FOCUS), PUT THE KEY IN THE IGNITION, AND THE KEY WOULD NOT TURN. TODAY I TOOK THE CAR TO THE DEALER AND THE PROBLEM WAS REPAIRED. THE KEY CYLINDER HAD MALFUNCTIONED. IN DOING SOME RESEARCH I HAVE DISCOVERED THAT THIS IS A VERY COMMON PROBLEM WITH THE FOCUS, BUT FORD MOTOR COMPANY HAS REFUSED TO RECALL THE AFFECTED MODELS EVEN THOUGH THIS IS A POTENTIAL SAFETY ISSUE. THE DEALERSHIP DID REPAIR THE PROBLEM, BUT I HAD TO PAY OVER $200 FOR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183387February 24, 2007
SERVICE BRAKES, HYDRAULIC
ATTEMPTED TO STOP AT A RED LIGHT, BRAKE PEDAL WENT TO THE FLOOR AND THE VEHICLE DID NOT FULLY STOP. MY CAR ENTERED INTERSECTION AND WAS STRUCK BY ANOTHER VEHICLE CAUSING EXTENSIVE DAMAGE TO MY CAR. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10181300February 1, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY FOR MY 2004 FORD FOCUS STATION WAGON ISN'T WORKING RIGHT. I TURN IT BACK AND FORTH IN THE IGNITION AND IT TAKE 5 MINUTES TO START THE CAR. IT ISN'T ON RECALL BUT SHOULD BE. THERE ARE LOTS OF THE SAME ISSUES ON THE INTERNET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179443January 23, 2007
ELECTRICAL SYSTEM, POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE), ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT
CAR STALLS WITHOUT NOTICE. SENT DAUGHTER TO EMERGENCY ROOM ONE TIME. STALLS 2 DIFFERENT WAYS, WHILE DRIVING AND SOMETIMES WHEN COMING TO A STOP. TOTAL LOSS OF CONTROL HAPPENS. HAS BEEN IN SHOP MANY, MANY TIMES AND THEY CAN'T FIGURE OUT PROBLEM. STARTED WHEN CAR WAS 7 MONTHS OLD. ALSO, CLUTCH PREMATURELY WENT OUT. HAS BEEN REPLACED 2 OR 3 TIMES. (CAR HAS 26,000 MILES CURRENTLY). ALSO, THERMOSTAT HAS GONE OUT MANY, MANY TIMES- DAUGHTER HAS DRIVEN MOST OF WINTER WITH NO HEAT. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10179291January 21, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
1) ACCELERATOR STICKING UPON PUSHING ON THE PEDAL 2) PUSHING HARD ON THE PEDAL, IT EVENTUALLY RELEASES, SOMETIMES SQUEALING THE TIRES AND LAUNCHES THE VEHICLE FORWARD WHICH HAS ALMOST MADE ME HIT PEOPLE OR UNABLE TO GET OUT OF THE WAY OF TRAFFIC WHERE OTHERS HAVE ALMOST HIT ME. 3) DEALER CLEANED THROTTLE CABLE BUT ALSO SAID THEY WOULD REPLACE THROTTLE BODY IF IT HAPPENS AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179110January 19, 2007
SUSPENSION
TL* - THE CONTACT HAS A 2004 FORD FOCUS SE WITH A ODOMETER READING OF 82000 MILES. THE CONTACT STATED THAT HE HAS A REAR WHEEL ALIGNMENT PROBLEM WHICH HAS RESULTED IN TIRE CUPPING AND HE HAS TO REPLACE THE REAR TIRES FOR A THIRD TIME. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER AND TO AN INDEPENDENT MECHANIC SHOP AND THEY BOTH TOLD HIM THAT HE AS AN ALIGNMENT PROBLEM. NEITHER THE MECHANIC SHOP NOR THE DEALER KNOW WHY THIS FAILURE HAS RECURRED AND HAVE BEEN ABLE TO OFFERED A SOLUTION. *JB UPDATED 03/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178159January 9, 2007
POWER TRAIN:AXLE ASSEMBLY
GENTLEMEN MY PROBLEM IS TWO FOLD, FIRST I AM REALLY DISAPPOINTED THAT THE NHTSA IS NOT PROVDING ALL THE INFORMATION ON ALL THE COMPLAINTS, RECALLS, AND SAFETY INVESTIGATIONS THAT IT USE TO. NOW I AM HOPING THAT A REP WILL EITHER WRITE ME OR CALL ME AND TELL ME THIS IS THE WAY ITS ALWAYS BEEN. THIS IS B.S..... MR NHTSA WHY ISNT THERE A ARCHIVE WHERE WE CAN GO BACK 3 MONTHS, 6,12 OR MORE. WHY HAVE YOU ROMOVED THIS OPTION???? IT USE TO BE THERE!!! NOW FOR MY COMPLAINT I HAVE A FORD FOCUS, 2004 AND THE AXLE JUST BROKE, 34000 MILES AND ITS AT THE DEALER SHIP HOPEFULLY GETTING FIXED, NOW THERE WAS NO FORWARNING, NO SNAP, POP, BANG OR ANYTHING, I BACKED OUT OF A PARKING SPACE AND PUT IT IN DRIVE, IT MOVED ABOUT SIX FEET AND STOPPED. NOW IF THIS WOULD HAVE BEEN IN THE MIDDLE OF AN INTERSECTION OR TRYING TO MOVE OUT OF THE WAY OF ON COMING TRAFFIC IT COULD HAVE BEEN A BAD THING, FORTUNATLY I WAS IN A PARKING LOT. WHEN I REVIEWED YUOUR ENTRIES ON THIS MATTER YOU ONLY HAVE ONE. GIVE ME BREAK I WANT TO SEE THE HISTORY. I HAVE BEEN WRENCH PULLING FOR A FEW YEARS AND THERE I NO WAY IN HELL YOUR GOING TO CONVINCE ME THIS ALL YOU HAVE. HELL EVEN THE DEALERSHIPS SAY ITS NOTHING OUT OF THE ORDINARY. ITS UNDER WARRENTY BUT THE FACT STILL RAMIANS THIS SHOULD BE A SAFETY ISSUE AT THE VERY LEAST. WAITING TO HEAR FROM YOU MR NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178246January 9, 2007
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCK ON 2004 FORD FOCUS FAILED (FROZE UP). THIS IS THE SAME SCENARIO THAT HAS BEEN WIDELY REPORTED ON THE INTERNET FOR WHICH FORD HAS NOT DONE A RECALL. FORD DID REPAIR THIS UNDER WARRANTY AT NO CHARGE TO ME, BUT SINCE THIS PROBLEM APPEARS TO BE CHRONIC, I WANT TO BE SURE THAT THE INCIDENCE OF THE PROBLEM IS RECORDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177996January 6, 2007
VEHICLE SPEED CONTROL
AT 40,000+ MILES MY 2004 NEEDS TO HAVE THE THROTTLE BODY REPLACED: COST-$130.25 + TAX AND $94 LABOR. THE FORD REPRESENTATIVE IN THE SERVICE CENTER HAS HAD HIS FORD FOCUS THROTTLE BODY REPLACED 3X WITH 40,000 MILES. I AM TOLD THE PART IS BEING RE-DESIGNED. THE REASON I AM AWARE OF IT IS THAT SOMEONE CALLED IN ON CAR TALK ABOUT THE SAME CONCERN AND THEY DIAGNOSED IT. AT 58 MILES AN HOUR I NOTICE THE HESITATION. THE SERVICE CENTER SEEMS TO HAVE TWO VOICES--ONE TO HAVE IT FIXED AND THE OTHER TO LEAVE IT BE UNTIL IT GETS WORSE. IS THIS PART GENERALLY NOT DESIGNED PROPERLY BECAUSE OF THE BRASS AND PLASTIC INTERFACE? HOW DANGEROUS IT IT NOT TO GET THIS ITEM FIXED IMMEDIATELY. IS THE DESIGN FLAWED?THE PART NUMBER TO BE REPLACED IS: 3S4Z 9E926 AC: BODY ASY CARBUR EP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177427December 31, 2006
ELECTRICAL SYSTEM:IGNITION:MODULE
ON OCTOBER 26, 2006 AT 8:00 AM I TRIED TO START MY VEHICLE AND THE IGNITION KEY WOULD NOT TURN. I CALLED THE FORD DEALERSHIP AND THE SERVICE PERSON SAID IT SOUNDED LIKE AN IGNITION LOCK AND HE SAID HE WAS FAMILIAR WITH THE REPAIR. I WAS INFORMED THAT THEY HAD NO TOWING SERVICE. DUE TO THE FACT THAT THE DEALERSHIP WAS APPROXIMATELY 12 MILES AWAY, I INSTEAD HAD IT TOWED TO A GARAGE DOWN THE ROAD. THE GARAGE INSTALLED A NEW LOCK CYLINDER. I WAS LATE FOR WORK AND HAD TO BUM A RIDE TO PICK MY CAR UP AFTER WORK. THE GARAGE CHARGED ME FOR 2 AND 1/2 HOURS OF WORK, THE TOWING AND THE PART, THE TOTAL BEING $308.62. ALL THIS ON A CAR ONLY 2 AND 1/2 YEARS OLD. AFTER THE REPAIR WAS DONE I CALLED THE FORD DEALERSHIP AND THEY REFUSED TO PAY FOR THE REPAIR, EVEN THOUGH THE CAR WAS STILL UNDER WARRANTY, BECAUSE I DID NOT BRING IT TO THEM. I WROTE TO FORD HEADQUARTERS AND THEY AGAIN REFUSED TO PAY FOR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177475December 15, 2006
SUSPENSION:FRONT:WHEEL BEARING, VEHICLE SPEED CONTROL:CABLES, STRUCTURE:BODY:DOOR, ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY, EXTERIOR LIGHTING
2004 FOCUS BELT TENSIONER BROKE AND BATTERY FAILED. *TS THE FRONT DOOR HAD TO BE ALIGNED AND THE DOOR SEAL WAS REPLACED. THE THROTTLE CABLE HAD TO BE RE-ROUTED DUE TO THE CABLE BINDING. THE FRONT WHEEL BEARINGS WERE REPLACED. THE LEFT REAR MOTOR ASSEMBLY WAS REPLACED, THE 3RD BRAKE LIGHT LENS AND RIGHT SIDE CV AXLE WAS REPLACED. THE TRANSMISSION STARTED SHIFTING ERRATICALLY. THE CONSUMER ATTEMPTED TO MAKE A TURN, AND THE TRANSMISSION WOULD SHIFT FROM 1ST TO 2ND GEAR UNTIL THE ENGINE REVVED UP PAST 6000 RPM. THE CONSUMER WAS TOLD THERE WAS A PROBLEM WITH THE SERVO PISTONS. THE TRANSMISSION WAS EVENTUALLY REPAIRED. THE BATTERY FAILED 5 TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176147December 14, 2006
ELECTRICAL SYSTEM:WIRING
08/15/06 I PURCHASED USED 2004 FORD FOCUS. 10/24/06 CAR DIES ON ME WHILE DRIVING. IT DIES AND AN "EXCLAMATION POINT" INDICATOR COMES ON IN THE DASH. THIS IS A VERY ABRUPT HALT WHENEVER IT DIES. IT ALMOST FEELS AS THOUGH SOMEONE HITS YOU FROM BEHIND. TOOK CAR TO DEALER FOR REPAIR. THEY SAID THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY REPLACED THE TR SENSOR FOR THE AUTOMATIC TRANSMISSION. 11/06/06 PICKED CAR UP AND ON THE WAY HOME IT DIED ON ME TWICE. TOOK CAR BACK TO THE DEALER. THIS TIME THEY SAY THAT THEY FOUND WIRES THAT APPEAR TO HAVE BEEN CHEWED BY AN ANIMAL. THEY REPLACED THESE WIRES AND THE CAR HAS NOT DIED AGAIN SINCE. **THIS IS A VERY DANGEROUS SITUATION TO HAVE YOUR CAR JUST DIE IN THE MIDDLE OF THE FREEWAY WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175978December 12, 2006
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
I PURCHASED A 2004 FORD FOCUS A YEAR AGO AND THE IGNITION CYLINDER IS GOING OUT. I HAVE BEEN STRANDED PLACES SEVERAL TIMES IN THE COLD BECAUSE OF THIS PROBLEM WHICH IS A KNOWN PROBLEM TO MANY FORD FOCUS OWNERS. I AM GOING TO HAVE TO REPLACE THIS ITEM SOON AT THE COST TO ME OF $250. THERE NEEDS TO BE SOMETHING DONE ABOUT THIS SINCE MANY OWNERS ARE EXPERIENCING THE SAME ISSUES. I HAVE HAD TO JIGGLE THE KEY SO MUCH MY HAND HURTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175097December 4, 2006
ELECTRICAL SYSTEM:IGNITION
I HAVE HAD MY 2004 FORD FOCUS FOR ABOUT 6 MONTHS, AND I HAD BOUGHTEN IT USED. IT HAS RUN VERY WELL WITH NO PROBLEMS AT ALL UP UNTIL RECENTLY. I HAVE GONE TO START MY CAR, AND THE KEY WOULD GET STUCK AND NOT TURN OVER AND THE WHEEL WOULD LOCK UP. AFTER SEVERAL ATTEMPTS, THE CAR WOULD START AND RUN FINE. YESTERDAY IT TOOK ME ALMOST 2 HOURS TO TURN THE KEY OVER TO GET MY CAR TO START. TODAY I CALLED A FORD DEALERSHIP, BECAUSE THEY THINK THAT I NEED A NEW IGNITION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175129December 4, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPER MOTOR ON MY FORD FOCUS. THEY SLOWLY STOPPED WORKING AND THEN THE HOLE UNIT WENT OUT ON MY 2 YEAR OLD CAR. THERE IS SHOWING A RECALL FOR 2003 TO 2005 FORD FOCUS WIPER MOTORS BUT SOME HOW MY CAR IS NOT ON THAT RECALL. NOTHING HAS BEEN FIXED YET BECAUSE MY EXTENDED WARRANTY DOES NOT COVER THE WIPER MOTOR . THIS IS AN ON GOING ISSUE AND A SAFETY ISSUE THAT FORD SHOULD HAVE TO FIX... THIS IS WHY WE PAY SO MUCH MONEY FOR THESE CARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174955December 1, 2006
ELECTRICAL SYSTEM:IGNITION
LOCKING OF IGNITION IN FORD FOCUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172985November 8, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION CYLINDER FAILED TO TURN DURING START UP. KEY WOULD BOTTOM OUT IN CYLINDER AS REQUIRED, BUT UPON ATTEMPTING TO ROTATE IN ANY DIRECTION THE KEY WOULD NOT MOVE. COULD NOT GET KEY TO ROTATE AFTER REPEATED ATTEMPTS TO DO SO OVER A 12 HOUR PERIOD. AFTER RESEARCHING THE PROBLEM ON THE INTERNET AND TALKING WITH THE DEALERSHIP SERVICE REP WHERE I PURCHASED THE VEHICLE, IT SEEMS THIS PROBLEM IS VERY PREVALENT WITH THIS PARTICULAR MODEL FROM ITS INCEPTION IN 2000. THE PARTICULAR FAILED IGNITION CYLINDER INSTALLED IN THE VEHICLE LISTED HAS HAD NUMEROUS ISSUES IN THE PAST, BUT EACH TIME RESOLVED THE PROBLEM WITHIN MINUTES. NOT THIS TIME. IT HAD TO BE REPAIRED THROUGH DESTRUCTIVE DISASSEMBLY, IE THE CYLINDER LOCK NEEDED TO BE DRILLED AND REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172897November 8, 2006
STEERING:ELECTRIC POWER ASSIST SYSTEM
DEAR SIR, DURING A NORMAL RIDE THE STEERING WAS BLOCKED-OUT. I WAS CLOSE TO A CRASH. CAR IS A FORD FOCUS C-MAX, AND HAS ELECTRIC STEERING SYSTEM. TWO OF MY COLLEAGUES HAD THE SAME PROBLEM WITH THEIR CARS AROUND 30000 KM (MINE IS 50000 KM) AND FORD RECOMMEND "NOT TO USE THE AIR CONDITIONING SYSTEM BECAUSE THE ERROR APPEAR MORE OFTEN". WHEN MY CAR HAD THIS PROBLEM FORD JUST RESET THE COMPUTER AND THEY SAID CAR IS OK NOW. I ASK IF THE PROBLEM WILL APPEAR AGAIN, AND ANSWER WAS "IF IT APPEAR WE WILL CHANGE THE MODULE" . USUAL AFTER SUCH ISSUE YOU HAVE NOT THE SECOND CHANCE TO CHANGE IT, AND AFTER CRASH IS IMPOSSIBLE TO IDENTIFY THE ERROR. I HAVE PAPERS PRINTED FROM FORD COMPUTER WITH THE DESCRIPTION OF THE ERROR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus