Ford Five Hundred Complaints (2007)

199 consumer complaints on file.

#10417275July 31, 2011
UNKNOWN OR OTHER
THE FORD FIVE HUNDRED'S ENGINE SHUTS OFF AS YOU TURN THE WHEEL, THAT'S HOW IT STARTED OUT. A FEW DAYS LATER, THE CAR'S ENGINE WOULD SHUT OFF JUST DRIVING STRAIGHT DOWN THE ROAD. AFTER THE ENGINE SHUTS OFF THE STEERING WHEEL WILL LOCK UP AND NOT MOVE. I WAS LUCKY ENOUGH TO BE ABLE TO PULL OVER AND TURN THE KEY TO OFF POSITION. AFTER TURNING KEY TO OFF POSITION, I TURNED THE CAR BACK ON AND IT DROVE FINE UNTIL I EITHER TURNED A CORNER OR IT JUST SHUT OFF AS I WENT STRAIGHT. AFTER SPEAKING WITH OUR LOCAL FORD DEALER WE WERE TOLD THAT THEY HAVE HAD QUITE A FEW FORD FIVE HUNDRED OWNERS COME IN WITH THE SAME PROBLEM. THIS CAR IS ONLY FOUR YEARS OLD AND 84,000 (PLUS) MILES ON IT. THIS CAR SHOULDN'T BE ACTING LIKE THAT. IT WILL COST $800+ TO GET IT FIXED, IF WHAT THEY DO WILL FIX IT. WITH ALL THOSE OTHER COMPLAINTS COMING INTO THE DEALERSHIP, I WONDER HOW MANY OTHERS' IN THE US ARE HAVING THE SAME PROBLEM. THE ISSUE NEEDS TO BE FIXED. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415605July 29, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WE PURCHASED OUR 2007 FORD 500 IN JULY OF 2007. AT 87,000 MILES THE A/C COMPRESSOR IS FAILING. THE A/C WORKS PROPERLY IF GOING ABOVE 45 MILES PER HOUR, HOWEVER ONCE YOU SLOW DOWN AND OR STOP, THE AIR STARTS WARMING UP. I WAS JUST QUOTED $1400.00+ TO HAVE THIS REPAIRED. I COMPLETED A LOT OF RESEARCH THIS WEEK IN REFERENCE TO THIS ISSUE PRIOR TO HAVING THE PROBLEMS LOOKED AT AND THERE ARE LITERALLY 100'S OF DOCUMENTED CASES OF THIS SAME PROBLEM ON 2005-2007FORD 500'S. OBVIOUSLY THERE IS A PROBLEM WITH THIS AND FORD SHOULD STEP IN AND MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415170July 26, 2011
EQUIPMENT, ENGINE AND ENGINE COOLING:ENGINE
FORD 2007 500 IS LUNGING FORWARD WHEN FOOT IS ON THE BRAKE ... THIS BEGAN ABOUT A YEAR AGO . ON AND OFF I THOUGHT IT WAS BAD GAS BUT NOW THAT I HAVE USED THE RECOMMENDED FUEL FOR MY TIME OF OWNING THE CAR IT DOES IT MORE . ESPECIALLY WHEN THE AIR IS ON .. BUT EVEN WHEN IT NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415063July 25, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AFTER ONLY 72000 MILES, MY A/C COMPRESSOR ON THE 2007 FORD FIVE HUNDRED HAS GIVEN OUT, LEAVING ME A HEFTY REPAIR BILL OF $1300+! MY CAR IS CURRENTLY IN A PRIVATE MECHANIC'S SHOP BEING WORKED ON AND HE HAS COMPLETED OUR REGULAR MAINTENANCE ON THE VEHICLE. THE A/C WOULD WORK AT SPEEDS OVER 45 MPH, BUT IN 100 DEGREE HEAT HERE IN TEXAS ALL SUMMER, IN STOP AND GO TRAFFIC, IT WAS MISERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413898July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTICS, WHERE THE TECHNICIANS STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413714July 20, 2011
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE LUNGES FORWARD ON ITS OWN POWER. THE GAS PEDAL IS NOT PRESSED AND IT IS NOT OBSTRUCTED BY ANY FOREIGN OR MANUFACTURED OBJECT. THIS HAS RESULTED IN MANY NEAR CRASHES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412002July 12, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AC IS NOT WORKING ON MY FORD 500. IT STARTED THIS SEASON. I HAVE NOT HAD TROUBLE WITH IT PRIOR TO THIS YEAR. I HAVE NOT SEEN A RECALL ON THIS BUT MY SISTER ALSO HAS A 500 AND HERS ISN'T WORKING AS WELL. MANY COMPLAINTS ARE BEING LISTED. I HAVE NOT TAKE IT TO THE DEALERSHIP DUE TO BEING OUT OF WARRANTY AND IT IS TOO EXPENSIVE FOR THE DEALERSHIP TO REPAIR. PLEASE, PLEASE CONSIDER A RECALL ON THIS ISSUE. MANY 500 OWNERS ARE HAVING THE SAME PROBLEM. IT'S ONE THING FOR IT TO HAPPEN TO A SMALL NUMBER, BUT NUMBERS ARE INCREASING WITH THIS ISSUE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410637July 6, 2011
VEHICLE SPEED CONTROL
2007 FORD FIVE HUNDRED "BUCKS FORWARD OR REVERSE WHEN SHIFTING GEARS!.WE HAVE ALMOST HIT PEOPLE,OTHER CARS,AND HAVE LUNGED INTO TRAFFIC AT STOP LIGHTS.THIS IS A HAZARD AND FORD NEEDS TO DO SOMETHING ASAP!!!!!!..I AM TAKING IT IN TO THE DEALERSHIP TODAY IN HOPES OF GETTING THIS FIXED AS WE HAVE 3 SMALL CHILDREN AND I WOULD HATE TO BE IN AN ENORMOUS ACCIDENT!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411229July 4, 2011
VEHICLE SPEED CONTROL
MY HUSBAND AND I PURCHASED A 2007 FORD FIVE HUNDRED LAST SEPTEMBER. I AM RELUCTANT TO CALL THE DEALER ABOUT THE PROBLEM WE ARE HAVING WITH THE FIVE HUNDRED, BECAUSE WE ARE NOT ON GOOD TERMS. THE REASON FOR THAT IS THEY THINK WE TRADED OUR 2000 MITSUBISHI IN WITH A BAD TRANSMISSION. THAT IS NOT TRUE. WE NEVER HAD ANY TRANNY PROBLEMS WITH OUR CAR, AND WE DID NOT WANT TO TRADE IT IN, BUT BECAUSE WE DIDN'T HAVE A DOWN PAYMENT, THEY SAID WE HAD TO TRADE IT IN. IT WAS NOT OUR IDEA TO TRADE THE CAR IN, AND WE KNEW NOTHING ABOUT THE TRANNY BEING BAD. THEY TOOK AN ATTITUDE WITH US AFTER THAT HAPPENED, AND A COUPLE OF MINOR THINGS THAT NEEDED FIXING ON THE FORD FIVE HUNDRED, THEY WOULD NOT FIX. NOW WE ARE DRIVING IN A DANGEROUS VEHICLE, AND FROM WHAT I FOUND OUT, THERE WAS COMPLAINTS MADE IN OCTOBER OF LAST YEAR ABOUT THE THROTTLE, AND WE WERE NEVER NOTIFIED. WE JUST STARTED HAVING PROBLEMS WITH THE CAR LUNGING FORWARD, AND BACKWARDS, AND ACCELERATING ON ITS OWN. WE ALMOST HAD TWO ACCIDENTS BECAUSE OF THE CAR SURGING LIKE THIS. THE CAR IS DANGEROUS, AND WE HAVE PULLED UP MANY COMPLAINTS ABOUT THESE CARS, AND PEOPLE COMPLAINING TO THEIR DEALERS, AND THEY HAD TO KNOW ABOUT IT. THEY SAY LAST OCTOBER WAS WHEN COMPLAINTS WERE MADE AND DEALERS WERE NOTIFIED , BUT THEY NEVER LET US KNOW, AND THE CAR WOULD HAVE BEEN UNDER WARRANTY THEN. WE SHOULD HAVE BEEN NOTIFIED THAT THERE WAS A PROBLEM. PLEASE LET ME KNOW WHAT YOU CAN DO. HERE IS A COPY OF JUST ONE OF THE COMPLAINTS I FOUND BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409335June 29, 2011
POWER TRAIN
MY 2007 FORD FIVE HUNDRED HAS RECENTLY START "LUNGING" FORWARD. THE DEALERSHIP TELLS ME IT IS THE THROTTLE BODY AND IT NEEDS TO BE TOTALLY REPLACED. RECENTLY WHEN I WAS AT AN INTERSECTION, I TOOK MY FOOT OFF THE BRAKE AND THE CAR LUNGED FORWARD INTO TRAFFIC. I WAS ABLE TO STOP THE VEHICLE IN TIME TO PREVENT AN ACCIDENT. A FEW DAYS AGO SOMEONE WALKED IN FRONT OF THE VEHICLE WHILE IN A PARKING LOT AND THE CAR HAPPENED TO LURCH FORWARD. I WAS ABLE TO APPLY THE BRAKE QUICKLY ENOUGH TO PREVENT HIM FROM BEING RUN OVER. I'VE BEEN TOLD THIS PART IS NOT COVERED UNDER MY EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409397June 29, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT WAS DRIVING 5 MPH AS THE VEHICLE BEGAN TO LUNGE FORWARD ABNORMALLY. THE CONTACT STATED THAT THE FAILURE WOULD ALSO OCCUR WHILE IN REVERSE OR WHEN ATTEMPTING TO PARK THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER REPLACED THE THROTTLE BODY. THE FAILURE RECURRED WITHIN TWO YEARS. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF A CRASH OCCURRING AS A RESULT OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409403June 29, 2011
FUEL SYSTEM, GASOLINE
WHEN THE CAR WAS STILL UNDER THE 36 MONTH 36,000 WARRANTY IT BEGAN LUNGING FORWARD OR BACKWARD WHEN YOU FIRST STARTED TO ACCELERATE. NOTICEABLY WHEN FIRST TAKING OUT OF PARK EITHER GOING FORWARD OR REVERSE, OR WHEN GOING THROUGH DRIVE UP WINDOWS. (IE FAST-FOOD OR BANK). INTERMITTENTLY AT FIRST AND THEN MORE AND MORE UNTIL IT WAS DOING IT EVERY TIME, AND AT A GREATER ACCELERATION. THE FORD DEALER DIAGNOSED IT AS THE THROTTLE BODY. THEY KNEW RIGHT OFF THE BAT, IT EVIDENTLY WAS A COMMON PROBLEM. WE HAD TO WAIT OVER A MONTH FOR THEM TO FINALLY GET ONE IN BECAUSE THEY WERE BACK-ORDERED . EVIDENTLY LOTS OF PEOPLE NEEDED THEM! WE WERE ADVISED NOT TO USE OUR CAR DURING THIS TIME BECAUSE OF THE SAFETY ISSUE. OF COURSE THE DEALER DID NOT WANT TO PROVIDE A RENTAL CAR EVEN THOUGH IT WAS UNDER THE NEW CAR WARRANTY, BUT AFTER MAKING COMPLAINTS TO FORD MOTOR CO FOR THREE WEEKS WHILE THE PART REPEATEDLY DID NOT COME IN, WE WERE GIVEN A RENTAL UNTIL IT WAS FINALLY REPLACED 11-2009. NOW IT IS DOING IT AGAIN. I CALLED THE DEALER AND THEY SAID THE NEW CAR WARRANTY IS UP AND THEY WILL NOT WARRANTY THEIR REPAIR BECAUSE IT HAS BEEN OVER 12 MONTHS. THE CAR NOW HAS 41,000 MILES AND THIS IS THE SECOND TIME THIS PROBLEM HAS OCCURRED. I SHOULD HAVE REPORTED IT THE FIRST TIME BUT FORD SEEMED TO BE TAKING RESPONSIBILITY AND THE WAY THEY TALKED TO ME I THOUGHT THERE WAS GOING TO BE A SAFETY RECALL. IT IS A TERRIBLE SAFETY HAZARD. NOW THAT THE NEW CAR WARRANTY IS UP THEIR MEMORIES HAVE GOTTEN BAD. THE LOCAL DEALER (KEN GARFF FORD) TOLD ME THEY ARE UNAWARE OF THIS BEING A PROBLEM WITH THE 2007 FIVE HUNDRED. WHICH IS TOTAL BULL BECAUSE THEY SURE WERE AWARE OF IT THE FIRST TIME A YEAR AND A HALF AGO. I AM REALLY DISGUSTED WITH MY DEALERSHIP. I AM WAITING TO SEE WHAT FORD MOTOR COMPANIES RESPONSE WILL BE. EITHER WAY I FELT IT WAS IMPORTANT TO LET OTHERS KNOW OF THIS DEFECT. I WONDER HOW MANY FENDER BENDERS HAVE BEEN CAUSED BY THIS. I AM AFRAID A PEDESTRIAN COULD BE HIT AND SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409510June 22, 2011
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHEN BACKING OUT OF A PARKING SPACE, CAR WILL LUNGE BACK A FEW FEET. JUST LAST WEEK, I WAS BACKING OUT OF A PARKING SPACE AT A STORE AND IT LUNGED FIVE TIMES BEFORE I TOOK IT OUT OF REVERSE AND PUT IT INTO DRIVE. IT LUNGED AGAIN FORWARD AND THEN I WAS ABLE TO DRIVE IT HOME. IF MY FOOT IS NOT ON THE BRAKE, THE CAR WILL CONTINUE TO LUNGE UNLESS IT IS STOPPED EITHER BY BRAKING OR HITTING SOMETHING. WHEN IN A DRIVE-THRU, WITH FOOT ON THE BRAKE, WHEN I RELEASE THE BRAKE THE CAR WILL LUNGE FORWARD. AFTER RESEARCHING THE PROBLEM, PEOPLE HAVE STATED IT IS A PROBLEM WITH THE THROTTLE AND IT COULD COST 500.00 + DOLLARS TO REPAIR. IT IS A FACTORY MISTAKE THAT FORD IS NOT TAKING RESPONSIBILITY FOR. I WAS ADVISED TO FILE A COMPLAINT WITH NHTSA JUST IN CASE AN ACCIDENT OCCURS BECAUSE OF THIS PROBLEM. WE ARE TAKING THE CAR IN TO SEE IF WE CAN AFFORD THE REPAIR ON OUR OWN NEXT WEEK. IF IT IS THE THROTTLE AND DOES COST AS MUCH AS OTHERS HAVE CLAIMED, WE WILL NOT BE ABLE TO AFFORD THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409450June 21, 2011
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL SYSTEM, GASOLINE
PURCHASED A NEW FORD FIVE HUNDRED IN 2007. HAVE KEPT UP WITH ALL REGULAR MAINTENANCE. AFTER PUTTING ABOUT 20,000 MILES ON THE VEHICLE, I STARTED HAVING A PROBLEM WITH SUDDEN ACCELERATION. I WOULD COME TO A STOP AT AN INTERSECTION, MAILBOX, OR DRIVE-THRU AND LET MY FOOT OFF THE BRAKES AND THE CAR WOULD "JUMP" -- ACCELERATE ON ITS OWN. MY FOOT WOULD NOT EVEN BE ON THE GAS PEDAL. I TOOK IT TO THE FORD DEALERSHIP AND WAS TOLD THAT THE TRANSMISSION HAD TO BE "REPROGRAMMED". I SPECIFICALLY ASKED COULD IT BE A PROBLEM WITH FUEL SYSTEM AND WAS TOLD NO. I HAD THE WORK COMPLETED BUT THE PROBLEM PERSISTS TO THIS DAY. I HAVE HAD SEVERAL NEAR MISSES WITH REAR END COLLISIONS. FINALLY AS I WAS ENTERING A PARKING SPACE, THE CAR ACCELERATED ON ITS OWN AND HIT A POST IN FRONT OF THE PARKING SPACE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10407132June 16, 2011
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
CAR LUNGES AND SURGES WHEN COMING TO A STOP AND IDLES ERRATICALLY SOMETIMES. IT STARTED RANDOMLY BUT IS NOW STARTING TO DO IT EVERY TIME WE DRIVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406963June 15, 2011
SEAT BELTS
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THE FRONT PASSENGER SIDE SEAT BELT OPENED ON ITS OWN FROM TIME TO TIME. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THEY COULD NOT FIGURE OUT WHY THE SEAT BELT MALFUNCTIONED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406245June 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
IN SEPTEMBER 2010 (AT 42K MILES), MY 2007 FORD FIVE HUNDRED SEL STARTED TO SUDDENLY LURCH FORWARD OR BACKWARD WHEN SHIFTED FROM PARK, ESPECIALLY IF THE FRONT END WAS SITTING HIGHER. WHEN THIS HAPPENED, THE WRENCH AND CHECK ENGINE ICONS WOULD LIGHT UP AND THE CAR LOST 95% OF ITS POWER. TURNING OFF THE ENGINE FOR 30 SECONDS OR SO WOULD CAUSE THE WRENCH ICON TO TURN OFF, BUT THE CHECK ENGINE ICON WOULD STAY LIT. THE CAR WOULD DRIVE NORMALLY AND THE CHECK ENGINE LIGHT WOULD TURN OFF OVERNIGHT. AFTER THIS HAPPENED SEVERAL TIMES, A FORD DEALER SAID THAT ITWAS THE TCM MODULE WHICH WASN'T COVERED BY MY EXTENDED WARRANTY. I PAID $1000 TO HAVE THE TCM REPLACED BY A CERTIFIED FORD MECHANIC. IN APRIL 2011 THE CAR BEGAN TO REPEAT THE SAME SYMPTOMS. I'VE HAD THE CAR TO 3 FORD DEALERS, BUT THEY ALL SAY THEY CAN'T DO ANYTHING UNLESS THE CAR IS ACTUALLY MALFUNCTIONING AT THE TIME. I WAS PASSING ANOTHER VEHICLE ON A 2 LANE HIGHWAY RECENTLY WHEN THE LAST INCIDENT OCCURRED. FORTUNATELY, I WAS ABLE TO GET BACK INTO MY LANE BEFORE MEETING AN ONCOMING CAR. I SAY FORTUNATELY BECAUSE THE CAR LOSES ALL POWER UNTIL THE WRENCH ICON GOES OUT! THIS IS A TREMENDOUS SAFETY HAZARD AND I DON'T UNDERSTAND WHY FORD IS "STONEWALLING". DIDN'T THEY LEARN FROM TOYOTA'S BRAKE ISSUES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406263June 14, 2011
ENGINE AND ENGINE COOLING
A/C COMPRESSOR IN 2007 FORD FIVE HUNDRED WENT OUT WITH APPROX 91,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406805June 14, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
2007 FORD FIVE HUNDRED SEL ACCELERATING AND LUNGING WHILE PULLING INTO A PARKING SPOT, GARAGE, OR DRIVE-THRU LANE. OCCURS IN DRIVE AND IN REVERSE. SUDDEN ACCELERATION LUNGES THE CAR SEVERAL FEET AND HAS CAUSED SEVERAL NEAR-MISS INCIDENTS. CAN'T PARK TOO CLOSE TO ANOTHER CAR IN PARKING LOT OR GARAGE OR PULL UP BEHIND ANOTHER CAR VERY CLOSE AT A RED LIGHT FOR FEAR OF CAR LUNGING INTO THE CAR IN FRONT. VERY SCARY NOT BEING ABLE TO CONTROL THIS. AFRAID TO COAST INTO PARKING SPOT WITHOUT FOOT ON BRAKE FOR FEAR OF HITTING SOMEONE OR SOME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405842June 10, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE SURGED FORWARD WHILE STOPPED WITH THE BRAKES ENGAGED. THE VEHICLE WOULD ALSO SURGE BACKWARDS WHILE REVERSING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A FAILURE WAS DIAGNOSED WITHIN THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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