Ford Five Hundred Complaints

1,073 consumer complaints on file.

#11054425December 13, 2017
STRUCTURE:BODY
DURING ANY WET WEATHER, WATER INTRUDES INTO MY DOORS AND BECOMES TRAPPED. WHEN OPENING THE DOORS, THE WATER GUSHES OUT AND YOU CAN HEAR WATER SLOSHING AROUND INSIDE. THERE HAS ALSO BEEN LEAKAGE FROM THE FRONT AND REAR PASSENGER DOORS OF WATER INTO THE INTERIOR OF MY VEHICLE FROM THE BOTTOM OF THE DOORS BEING FILLED WITH WATER. DURING THE COLD WEATHER, THIS WATER THEN FREEZES MY LOCKING MECHANISMS WHEN OPENING AND CLOSING THE DOORS. THERE IS A RECALL FOR THIS EXACT ISSUE WITH MY MODEL, BUT ACCORDING TO FORD MY VIN IS NOT INCLUDED EVEN THOUGH THE ISSUE ALSO AFFECTS MY CAR. THERE HAVE BEEN TIMES WHEN MY DOOR WITH "LOCK" BUT IT IS NOT COMPLETELY CLOSED AND HAS OPENED WHILE MOVING. FORDS ONLY RESOLUTION FOR ME HAS BEEN TO FIX THE ISSUE AT MY COST, AND THEY WILL REIMBURSE ME "IF" MY CAR WOULD BE INCLUDED IN THE RECALL. THE CAR HAS BEEN DOING THIS SINCE I FIRST BOUGHT IT USED AND THERE HAS BEEN NO RESOLUTION OTHERWISE BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052150December 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
BOUGHT THE VEHICLE USED IN MAY 2010. REALIZED EARLY-ON THAT THE TRANSMISSION WAS NOT SMOOTH, BUT WILLING TO SETTLE FOR LESS THAN PERFECTION SINCE IT WAS A 2005 VEHICLE. IN LATE 2012 OR EARLY 2013, I RECEIVED 'RECALL' NOTICE THAT PCM (I.E. - POWERTRAIN CONTROL MODULE) COULD NEED TO BE REPROGRAMMED DUE TO STALLING, HERKY-JERKY TRANSMISSION, ETC. TOOK CAR TO DEALERSHIP, THEY RAN DIAGNOSTICS, CHARGED ME $100, AND TOLD ME THAT MY CAR WASN'T EFFECTED BECAUSE NO ERROR CODES WERE NOTED AND CHECK ENGINE LIGHT WASN'T ON. I WAS NOT HAPPY, AND REFUSED TO TAKE MY CAR TO THE DEALERSHIP FOR REPAIR. PROBLEM PERSISTED, UNTIL CHECK ENGINE LIGHT CAME ON IN OCTOBER 2017 AT ROUGHLY 125,000 MILES. TOOK TO LOCAL MECHANIC, WAS CHARGED $150 FOR SENSOR REPLACEMENT. LIGHT CAME BACK ON A DAY LATER. TOOK BACK, REPLACED SENSOR FOR FREE (NICE!), BUT LIGHT BACK ON A DAY LATER. TOOK TO A DIFFERENT MECHANIC, WAS CHARGED $250, REPLACED MULTIPLE SENSORS, LIGHT BACK ON THE NEXT DAY. TOOK BACK TO 2ND MECHANIC, WHEN THEY SHARED WITH ME THAT IT WAS LIKELY THE PCM AND THE DEALERSHIP WOULD NEED TO FIX. CALLED DEALERSHIP 3 DAYS IN A ROW, ON HOLD FOR NEARLY AN HOUR THE 3RD TIME, WAS NEVER CONNECTED TO A SERVICE WRITER OR TECH, LEFT 3 VOICE MAILS FOR SERVICE MANAGER AND WAS NEVER CALLED BACK. RESEARCHED ISSUE AND FOUND NHTSA ACTION NUMBER PE11018, WHERE FORD INITIATED A CUSTOMER SATISFACTION PROGRAM 12N03 TO EXTEND COVERAGE TERMS OF REPAIR OF ENGINE IDLE RPM SURGE CAUSED BY PCM NEEDING REPROGRAMMING WITH SOFTWARE CONTAINING UPDATED IDLE SPEED CONTROL. PER NHTSA, SYMPTOMS ASSOCIATED WITH THE CONDITION MAY INCLUDE CHECK ENGINE LIGHT, DIAGNOSTIC CODES (DTCS) P0505, P0506, OR P061B. FORD ISSUED BULLETIN TSB 11-10-21 THAT INCLUDED UPDATED POWERTRAIN CONTROL CALIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052172December 4, 2017
ELECTRICAL SYSTEM
WHILE DRIVING, THE INSTRUMENT CLUSTER BOTTOMS OUT ON THE SPEEDOMETER, TACH, AND ALL OTHER WARNINGS - BACKUP LIGHTS COME ON AND THE INSTRUMENT PANEL LIGHTS GO OUT.. SOMETIMES IT WILL COME BACK ON BY PRETTY QUICKLY, OTHER TIMES IT WILL BE THAT WAY FOR A WEEK OR MORE. THIS IS VERY DANGEROUS AND FROM RESEARCH I'VE DONE IS HAPPENING TO MANY PEOPLE. WHY HAS THERE NOT BEEN A RECALL TO FIX THE PROBLEM? THERE IS A TSB 06-17-9 DATED 9/4/2006 BUT NO REMEDY BY FORD. ALSO AFTER HAVING THE TRANSMISSION FLUID CHANGED AT THE RECOMMENDED MILEAGE THE TRANSMISSION THEN STARTED SLIPPING AND HAD TO EVENTUALLY BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032110October 6, 2017
ENGINE
WHEN I TEST DROVE THIS VEHICLE THE RPM FLUCTUATED AND JERKING AS IF IT WAS A MANUAL OPPOSED TO AUTOMATIC AS INCREASING SPEEDS. THERE WAS A RECALL LETTER MAILED TO ME A FEW YEARS LATER AND FORD DEALERSHIP CLAIMED THE ISSUE WAS RESOLVED. WITHIN A FEW DAYS IT BEGAN AGAIN. I HAVE OWNED THIS VEHICLE 10 YEARS WITH THE SAME SAFETY ISSUE AND HAVE HAD TO PULL OVER NUMEROUS TIMES WHEN THE RPMS DONT RESET WHILE ON THE HIGHWAY TO AVOID ACCIDENTS. I AM NOW FILING A FORMAL COMPLAINT BECAUSE I WAS REAR ENDED DUE TO THIS ISSUE BY A PERSON WITH NO INSURANCE. HOW CAN I GET THIS TO GO AWAY BEFORE SOMEONE IS HURT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11030447September 29, 2017
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), SEATS
GEARING INTO REVERSE IS HEAVY SHIFTING TRANSMISSION O2 SENSOR BANK 1 NEED REPLACING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019977August 27, 2017
UNKNOWN OR OTHER
AC COMPRESS WENT OUT AT 99804, NOW WITH 1420000 THE AC COMPRESS IS BAD AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012576August 3, 2017
ELECTRICAL SYSTEM
DASH PANEL LIGHT GO ON AND OFF WHILE DRIVING, REVERSE LIGHTS COME ON AND CAR WANTS TO STALL. PUT NEW BATTERY IN AND HAD ALTERNATOR REPLACED STILL HAVING PROBLEM. CAN NOT DRIVE CAR BECAUSE OF SAFETY RISKS. BEEN DOING THIS FOR A MONTH AND STILL DOING IT EVEN AFTER REPAIRS DONE BY MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011594July 31, 2017
UNKNOWN OR OTHER
MY RPM GETS HIGH AND IT JOLTS WHEN I SHIFT FROM PARK TO REVERSE OR NEUTRAL. IT IS WORSE WITH THE AIR CONDITIONER ON. HAVE ONLY HAD THIS CAR FOR 4 WEEKS AND HAS LESS THAN 103,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995044June 14, 2017
POWER TRAIN
HARSH AND DELAYED SHIFTING. LUNGES FORWARD WHEN IN DRIVE AT STOP EVEN WITH FOOT ON BRAKE, SAME IN REVERSE. CAR SHIFTS FINE FOR FIRST 20-30 MINUTES THEN STARTS TO SHIFT HARD UP AND DOWN... SEEMS TO GET WORSE AS CAR GETS WARMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992138May 30, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
AT LOW SPEEDS, WHEN TURNING AND WHEN ACCELERATING FROM A STOP, THE CAR WILL SHAKE, LUNGE AND THEN SHUT OFF. SOMETIMES IT JUST SHAKES AND HESITATES AND THEN KEEPS GOING. SOMETIMES IT TAKES A WHILE TO GET IT RUNNING AGAIN. IT ALWAYS HAPPENS WHEN THE CAR IS IN MOTION. A COUPLE OF TIMES THIS HAPPENED, THE TRANSMISSION ERROR CODES WERE DISPLAYED. I HAVE HAD THE TRANSMISSION CHECKED OUT AND IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981488April 30, 2017
SUSPENSION
TRACK BAR BRACKET ON THE EXIT FROM MY DRIVEWAY TO THE ROAD THE CAR STARTED TO DRIVE ERRATICALLY. AFTER STOPPING THE CAR AND INVESTIGATION I FOUND THAT REAR RIGHT TRACK BAR BRACKET IS COMPLETELY DETACHED FROM THE CAR BODY. IT LOOKS LIKE A COMPLETE STRUCTURE FAILURE. FORTUNATELY, THE FAILURE HAPPENED AT VERY LOW SPEED AND NO ONE WAS HARMED. PHOTOS OF THE CAR ARE ENCLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957733March 1, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I TOOK MY BATTERY OUT MY 2005 FORD FIVE HUNDRED AND THE FAIL SAFE ENGINE MODE WRENCH LIGHT CAME ON AND IT WONT GO OFF THIS NEED TO BE RECALL THEY SAY THE COMPTER SHUT DOWN AND I HAVE TO GET IT RESETED I WAS DRIVING THE VEHICLE AND IT ALMOST HIT SOMEONE WHEN IT JURK TO THE FRONT AND I ALMOST HIT A VEHICLE BACKING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956245February 22, 2017
POWER TRAIN, STEERING, SUSPENSION
FRONT DRIVER SIDE LOWER CONTROL ARM BALL JOINT SHEARED OFF AT 25 MPH WHILE MAKING A LEFT HAND TURN AND THEN SNAPPED THE CV JOINT AXLE SHAFT CAUSING THE DRIVER SIDE WHEEL TO JAM INSIDE THE WHEEL WELL AND DAMAGE LOWER PART OF BODY AND FENDER. THE VEHICL WAS TOTALLY DISABLE AT THIS POINT SITTING IN THE MIDDLE OF AN INTERSECTION. SIMILAR INCIDENT HAPPENED TWO YEARS AGO WITH THE PASSENGER SIDE FRONT WHEEL AND THE LOWER CONTROL ARM BALL JOINT SHEARED AND SNAPPED THE CV JOINT AXLE SHAFT AT 45 MPH AND CAUSED VEHICLE TO TURN 180 DEGREES BLOCKING TWO LANES OF HWY. THAT TIME FRONT WHEEL DAMAGED WHEEL WELL AND SENSOR WIRES ON THAT SIDE FO THE ENGINE BAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953663February 9, 2017
AIR BAGS, UNKNOWN OR OTHER
MY 2005 FORD 500 SOME TIMES THE DASH QUITS WORKING RADIO HEAT THAT STUFF IS FINE BUT THE DASH IT'S SELF RPM SPEEDOMETOR GAS GAUGE ALL THE DASH QUITS AND WHEN THAT HAPPENS THE AIRBAG LIGHT COMES ON BECAUSE WHEN THE DASH QUITS SO DOES THE AIRBAGS THAT IS A SAFTEY AND SHOULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950270February 8, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. WHILE DRIVING 20 MPH, THE REAR OF THE VEHICLE SWAYED ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE INNER PIVOT ASSEMBLY ON THE REAR SUSPENSION OF THE VEHICLE WAS SEVERELY CORRODED. THE CONTACT STATED THAT RUST CAUSED THE INNER PIVOT ASSEMBLY TO SEPARATE FROM THE SUBFRAME. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 04/06/17 LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949981February 7, 2017
STRUCTURE:BODY
I BOUGHT THIS VEHICLE IN 2016 I'VE HAD PROBLEMS WITH DRIVER AND PASSENGER FRONT DOORS. WHEN IT GETS TO COLD BOTH LOCKS GET FROZEN AND DOORS WILL NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948887February 1, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE POWER TRAIN WRENCH ICON ILLUMINATED. THE CONTACT WAS ABLE TO SHUT OFF AND RESTART THE VEHICLE IN ORDER TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY SENSOR FAILED, SENDING THE VEHICLE INTO "LIMP MODE", AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED ON SEVERAL OCCASIONS. THE CONTACT MENTIONED THAT THE ELECTRONIC THROTTLE BODY SENSOR WAS REPLACED TWICE. THE VEHICLE RECENTLY WENT INTO "LIMP MODE" AGAIN. THE DEALER PERFORMED A DIAGNOSTIC TEST, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS ALSO TEST DRIVEN, BUT THE FAILURE WAS NOT DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946972January 23, 2017
POWER TRAIN
WHEN TEMPERATURE IS BELOW 25 DEGREES FAHRENHEIT TRANSMISSION EITHER GOES INTO SAFETY MODE OR STOPS WORKING ( NO FORWARD OR REVERSE, A BIT UNNERVING IN AT INTERSECTION). WHEN TRANSMISSION WARMS OR AMBIENT TEMPERATURE IS ABOVE 25 DEGREES WORKS FINE. THIS IS A REPEATABLE EVENT, SO APPEARS TO BE A DESIGN FLAW AND NOT A MECHANICAL FAILURE. HAVE REVIEWED SITES AND HAVE OTHER OWNERS WITH SIMILAR EXPERIENCE PROBLEMS. TOOK TO FORD DEALER AND TOLD $2500.00USD TO FIX BUT THEN STATED UNCLEAR IF IR WOULD FIX PROBLEM. PLEASE REMEMBER IT IS NOT A MECHANICAL PROBLEM BUT TEMPERATURE RELATED AS AUTO WORKS WITHIN SPECIFICATIONS WHEN TEMPERATURE IS WARMER. THIS IS A ALL WHEEL VEHICLE, SO DESIGNED FOR WINTER WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944005January 9, 2017
STRUCTURE:BODY
DOORS & LATCH DOES NOT STAY CONEECTED ONCE LOCKED IN COLD WEATHER DOOR PAW AND LATCH FAIL TO CATCH RESULTING IN POSSABLE ACCDENT OR MAJOR SAFTEY ISSUIE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937720December 27, 2016
POWER TRAIN
2006 FORD FIVE HUNDRED, INTERNAL FAILURE OF CVT TRANSMISSION (TORQUE CONVERTER AND SHAFT), NO NOTICE. DROVE AND ENTERED PARKING SPOT, PUT CAR IN REVERSE AND NO GEAR. PUT BACK IN D AND NO GEAR. WRENCH LIGHT THEN CAME ON AND BECAME A RATHER EXPENSIVE 10 MILE TOW CAR WAS WELL TAKEN CARE OF AND NOW NEEDS TRANSMISSION AT 75K. UNBELIEVABLE NUMEROUS NATIONWIDE COMPLAINTS BUT NO RESPONSES BY FORD. PLEASE NOTE FORD NO LONGER USES THIS TYPE OF TRANSMISSION IN THEIR VEHICLES. THEY OWN THE REBUILT PARTS AND COSTS ARE IN THOUSANDS RANGE TO REPLACE. NOT ACCEPTABLE. UNSAFE AND SHOULD BE HELD ACCOUNTABLE TO PROVIDE SAFE, RELIABLE VEHICLES. HAVE OWNED NUMEROUS FORDS AND NEVER AN ISSUE. THIS IS A TRUE HAZARD! NOW VEHICLE IS NOTHING MORE THAN A DRIVEWAY ORNAMENT WHERE THE COST TO REPAIR IS MORE THE ENTIRE VALUE OF THE VEHICLE! UPDATED 02/08/17*LJ THE CONSUMER REQUESTED A STATUS UPDATE. UPDATED 12/1/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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