Ford F-150 Complaints (2019)

1,345 consumer complaints on file.

#11544918September 16, 2023
SUSPENSION
Passenger front coil spring broke causing vehicle stability and suspension issues at driving speeds. Item is currently available for inspection. Problem has been confirmed as the part is broken in half. No warnings were presented prior to the failure. This appears to be recurring problem around 30k miles on this vehicle according to online forum post [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544681September 15, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that after starting the vehicle, there was a rattling sound coming from the engine. Additionally, there was a ticking sound coming from the engine while the vehicle was idling. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the power train control module was previously reprogrammed under an extended warranty coverage, but the failure recurred. The failure mileage was 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544714September 15, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed, he heard an abnormal sound and observed smoke coming from the engine compartment. The vehicle then inadvertently lost motive power. After a visual inspection, the contact observed that the high-pressure fuel line was disconnected. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the high-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 18V392000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 95,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544499September 14, 2023
BACK OVER PREVENTION
The contact owns a 2019 Ford F-150. The contact stated while reserving, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the back over prevention camera module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V252000 (Back Over Prevention) however, the VIN was not included. The manufacturer was notified of the failure but was unable to assist with the repair. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544586September 14, 2023
POWER TRAIN
I bought this truck new on the dealers lot with an extended warranty that goes up to 75k miles. I brought the truck back to the dealer 3 separate occasions telling them of hard shifting, lagging in shifting and it missing shifts. All three times they “reflashed” the tranny. Every time within about 10k miles or even less it would get worse and worse. Now that I am at 82k miles I took it back for the same issue and they have finally determined an issue with “Slipped sleeve in CDF cylinder assembly”. The service tech told me they have been having other F150 model trucks coming in with the same issue. I spoke with Ford telling them that the dealer has record of me bringing the truck to them several times before my warranty ran out for the same issue, but they refuse to help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544221September 13, 2023
ENGINE, POWER TRAIN
The vehicle is a 10 speed automatic, while driving the vehicle when it gets to about 4th gear, the transmission slips. This vehicle was purchased brand new and has only 64,000 miles on it. The transmission slips and at lower speeds when the transmission slips and hesitates before it shifts to another gear, this is a safety issue as while the vehicle semi stalls causes the potential to be rear ended by a trailing vehicle. This vehicle manufacturer should stop selling these transmissions that have serious issues with them. Surely when you purchase a brand new vehicle you don’t expect to have any problems with it at four years into ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543475September 8, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, there was an abnormal sound coming from the vehicle. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543489September 8, 2023
POWER TRAIN
The transmission has failed, yes, it is currently at a Ford Dealership. Hard shifting and not shifting or accelerating. As stated above the vehicle is at a Ford dealership service department. The Ford dealership technician has inspected and diagnosed. Dash light that said see manual. Symptoms started beginning of July at which point I drove vehicle sparingly as it continued to get worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543260September 7, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My Synch 3 system has been acting up since I installed Fords last update. It shows the back up camera when I drive forward. The screen will also go black forcing me to reset it. The reset doesn't work for more then a couple of days and doesn't completely ix the issues either. I cannot get it to pair my phone either and have not been able to use hands free while driving for 3 months now. I believe this is a safety issue that needs to be fixed by Ford as there are numerous complaints on line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542825September 6, 2023
POWER TRAIN
The separator plate between the transmission and engine has corroded to the point of interference with the torque converter. Safety problems associated with this could cause sudden loss of power or control while driving. The dealership says this has been a common repair when being inspected for the rattling sound coming under the vehicle which was the only indicator. Repairs are on hold at this time but will be replaced soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542677September 5, 2023
POWER TRAIN, ENGINE
My 2019 F150 with the 10 speed transmission has several issues that I believe affect the safety and reliability of the vehicle: 1) The transmission shifts very roughly into 5th gear. The shifts are so rough that I suspect the other components of the drive train are being placed under unnecessary strain. 2) When moving forward at idle the truck will on occasion surge forward. This is a potential safety issue if it were to occur in traffic. 3) When moving forward at slow speeds the transmission periodically slips as if it was shifted into neutral. My local dealership "flashed" the software for the transmission but it did not correct the problem. I returned the truck to the dealership and they've now had it for 2 months with no resolution to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542115September 1, 2023
UNKNOWN OR OTHER
The trucks computer has a glitch the past few weeks where it will request permission repeatedly for OTA updates. Since this started, the rear view camera sometimes stays on after shifting from reverse to drive. It has remained on up to 30-40mph before the screen goes completely black. When the screen goes black, no functions work on the screen or audio/nav/camera controls except the radio on/off manual button. A hard reset fixes the issue temporarily by restarting the SYNC system, however it reoccurs frequently. This issue can be a safety concern because it is very distraction and the audio/phone controls cannot be changed or used during driving (i.e. handsfree or nav if you were in the middle of using them). It also puts into question whether or not the rear view camera system works or if it is properly interfacing with the rear parking sensors of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541692August 30, 2023
ENGINE
The contact owns a 2019 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormal loud rattling sound. There was no warning light illuminated. The contact stated that the failure recurred while starting the vehicle after the vehicle had been parked and turned off for a long while. The contact stated that he received a notice of Ford Campaign Number: 21B10, which he related to the failure. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the campaign. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 44,000. The contact stated Ford remedied the issue at no cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541307August 28, 2023
VISIBILITY/WIPER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rearview camera system malfunction. Randomly sync screen stays black. Randomly vehicle continues to show rear camera even though vehicle is driving forward. Problem started around April 2023 at 60,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540017August 22, 2023
POWER TRAIN
I purchased the vehicle, new, in May 2019. Currently have approximately 60,000 miles, the majority of which are highway miles. At about 50,000 miles, I noticed severe "jerking", "slippage", "stalling" of the transmission(10-speed automatic). The transmission slippage/jerking was especially noticeable when automatically shifting between gear ranges 3-6. The slippage was also noticeable between gear ranges 8-10. I also noticed that when not accelerating (and essentially coasting), the transmission disengaged entirely (in the 20-35 mph range, or gear 3-5) and when I tried to accelerate, there was a 2-3 second delay period before the transmission engaged. This really troubled me, as in some cases, I felt like I did not have control of the car (e.g. the ability to speed up immediately, to avoid a road hazard). I did ask the the last Ford dealer (when I had an oil change in mid-June 2023, at about 55,000 miles) if there were any default codes related to the transmission. They stated "no" even though I told them about the issue. They did not offer to investigate further. Since that time, I have driven another 4-5k miles, and have an oil change scheduled next week. I informed the dealer, this time, that I want a transmission expert to review the problem. I'll know more on August 31st.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540096August 22, 2023
POWER TRAIN
The contact owns a 2019 Ford F-150. The contact stated while driving 20 MPH, the vehicle jerked and hesitated while shifting gear. There was no warning light illuminated. The vehicle was diagnosed, and no cause for the failure was found. The vehicle had not been repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540131August 22, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
For the last four months, February 2023, through June, July 2023 the main computer screen will intermittently go black. This illuminates the N vehicle, NAV system, phone system, backup, cameras, Ford cameras, driver, seat, control. This vehicle was covered under a warranty. This vehicle was brought to the dealer and an error code could not be generated. The dealer states that this is the sink system. Video will be attached if this complaint form allows. Despite video the dealer will not replace the sink system. This is a danger to anyone over the age of 70 driving this vehicle or perhaps any age individual. In addition, the NAV system, directional control, Forward adaptive cruise control appears not working at the same time. This is a health and safety issue perhaps even a life endangering situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539495August 19, 2023
SERVICE BRAKES
I bought this truck last April, and have not had an issue like this since I bought it. Today, when I got off the highway I made a stop on a light and proceeded on a road (45mph) about a quarter mile down I felt my truck slowing down and all of the sudden it stopped in the middle of the road. I gave it a little gas but it didn’t move much, at first I thought the transmission blew but I didn’t have any lights illuminated nor did I hear any noises. The road I was on was on an incline so I put the truck into neutral and the truck stood still, the brakes felt odd, stiffer than usual. To make a long story short I managed to pull into a parking lot, and started to inspect the vehicle. The rotors were very hot, so I thought maybe something is wrong with the brakes. I opened the hood and I started disconnecting vacuum hoses, one of the hoses closest to the brake booster was stuck and as I disconnected it I heard a loud hiss of air suction. I plugged it back in and started the truck, I put it in N and it started to roll again, and I regained normal brake pedal feeling. On the uploaded image, I circled where I disconnected the vacuum line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539605August 19, 2023
UNKNOWN OR OTHER
2019 Ford F-150 Sync programming MEMORY ISSUES Indicative Issues: * Sync no longer retains bluetooth pairing information when the engine is started. * When engine starts Sync 3 always asks: "Do you want to turn on the following features?" * Responding to "Do you want to turn on the following features?" is useless. * Any changes in settings are not retained when engine is turned off. * Screen goes black at times and only on a soft reset with Sync return. * Attempting a Master Reset will either not start or hangs indefinitely. * The backup camera will often stay on even when driving forward until a soft reset is done. * Upon engine start the radio is always on & must be turned off. Expert responses: Local Ford Dealer: The APIM is bad. $1300 fix. Ford Support: The Sync 3 update is at fault causing memory issues. The fix might be available at the end of September, 2023. [XXX] : Multitude of Ford Sync 3 users experiencing similar system failures. (See link: [XXX] ) Possible Danger: These failures render the sync 3 system useless or at least requiring constant attention between engine starts. Some of the issues occur while the vehicle is in operation. The backup camera is especially a concern) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538828August 16, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2019 Ford F-150. The contact stated that it was difficult to place the key into the ignition switch. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed and determined that the lock cylinder needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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