Ford F-150 Complaints (2019)

1,345 consumer complaints on file.

#11570248February 6, 2024
ELECTRICAL SYSTEM
There was an update to my sync 3 system that Ford wanted me to perform by wi-fi. I did it but Ford had some bugs in the system that caused my voice recognition not to work so if I need to make a phone call I had pick up the phone. This is not safe or legal in Missouri. Ford sent out a new version but my truck would not take it for some reason. I took it to the dealer they could not update it either. Dealers said I need a new APIM that would cost me $1600 for a part that Ford broke with their messed up update. I just wanted to have this on record in case there are vehicle crashes caused by people not being able to use the hands free calling that I thought I was getting when I purchased the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569525February 2, 2024
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
I purchased this truck as a Ford blue certified vehicle with 6,800 miles. Driving home, I heard a loud rattle coming from the front passenger door area that was consistent on all road types. Upon further inspection, I found that the crash bar inside the front passenger door was not fastened. It requires a paint cutting acorn nut, and it is clear from the intact paint on all of the stud threads that it was never fastened at the factory. I do not know how this may have affected the function of the crash bar in the event of a side impact. I repaired it myself and did not take the vehicle to a dealer for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568945January 31, 2024
ENGINE
The contact owns a 2019 Ford F-150. The contact stated that during cold starts, there was a loud knocking sound coming from under the hood of the vehicle. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568355January 28, 2024
ENGINE
Unknown Cam position sensor throwing code p0345. Replaced part week later came back. Alternator battery and starter tested fine. Started rattling week later
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567177January 23, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear view camera failed and showed "Camera is unavailable". It is available for inspection. There is no back over prevention. The vehicle has not taken to a dealer or inspected at this time. It is scheduled for repair or replacement on 1-24-24. There was no warning or messages prior to the failure. The problem first appeared on 1-16-24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567335January 23, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2019 Ford F-150. The contact stated while driving 35 MPH, the check engine warning light illuminated, prompting the contact to pull over to the shoulder of the roadway. The contact became aware that the vehicle was idling rough. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03(Cam phaser replacement), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567360January 23, 2024
ENGINE, VEHICLE SPEED CONTROL
An intermenttent loss of the transmission output speed sensor signal to the powertrain control module resulting in a unattended downshift into first gear when accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566958January 22, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
Rear glass in sliding window shattered to pieces while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566751January 21, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While using remote start, the rear sliding glass window shattered and set the defroster on fire. The fire was above the rear seat where my child's car seat was.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11566774January 21, 2024
ENGINE
Ford has done a service bulletin on the cam phasers once before. The issues are still not fixed and all they say is it's normal. An engine rattling due to a part they installed is not considered normal. Wrong parts were used and the problem still persists. Ford needs to be made to recall 2015 to 2019 f150 trucks as well as any other series that have the issue. The service bulletin only gave people a certain amount of time to come in and have it fixed the first time which left a lot of people out of luck due to lack of communication to the owners of said vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565748January 16, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the driver's side front door inadvertently opened and failed to latch properly. No warning lights were illuminated. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The contact related the failure to Customer Satisfaction Program: 19N06 (Door Latch Freezing Concerns) however, the VIN was not included. The failure mileage was approximately 45,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565527January 15, 2024
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
On Sunday Jan [XXX], I had to drive 40min to the Hospital in Oconomowoc to pick up my daughter from ER, when leaving as I was backing out of the parking spot the back window bowed outward and shattered. Glass flew everywhere both inside the truck and outward. It was very cold in Wisconsin - but the vehicle was more than warm, and the back entire window just shattered. Luckily no one was in the back seat, or they would have been seriously cut by some of the small shards of glass that came into the vehicle. There was no damage to the rear window prior, and it basically exploded for no apparent reason. It does appear Ford has been aware of this but has not placed a recall. I have tried to contact a dealer to find out if this is covered under my extended warranty but cannot seem to get ahold of just the service department to discuss further. I think Ford needs to take more responsibility for these vehicles, I have never seen anything like this in my life. This is a 2019 Ford F150 Lariat with heated defroster and slide window that exploded without cause or fault of owner. I have filed a claim with my insurance company, but it's considered a glass issue and they don't usually send out an adjuster for glass- and based on deductible would be out of pocket cost for me when I feel this is a defective issue ford should be addressing. I do have an large amount of photos, but it wont let me upload all of them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564971January 11, 2024
POWER TRAIN
The contact owns a 2019 Ford F-150. The contact stated while driving 15 MPH, the transmission was skipping gears. There was no warning light illuminated. The contact stated that when the failure occurred, her husband would release the accelerator pedal until the vehicle responded as needed. The contact stated that on several occasions, her husband pulled to the side of the road until the vehicle operated as needed. The vehicle was taken to the dealer several times. The dealer test-drove the vehicle but could not determine the cause of the failure. The vehicle was taken to a second dealer, Hardee Ford (1305 W Danville St, South Hill, VA 23970), where the transmission fluid was flushed and the transmission cap was replaced; however, the failure recurred while driving. The vehicle was taken back to the second dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564764January 10, 2024
STRUCTURE:BODY
Rear Left (driver side) door would not unlock in the morning. Temps were below freezing and ice was built up on the windows and body of the truck. The door did not unlock until after the I arrived at my destination, approx 30 min away. Once the truck was warmed up, the door was able to unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564321January 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM
12/26/2023 Re: VIN: Case#: I purchased this truck new 4/1/2019 and purchased a Ford Extended warranty(Ford Protect) the following month for 5 years/125K miles. This was my second F150 with the 3.5 ecoboost engine. Since that time it has been serviced continuously by Ford Dealerships . At no time during that time period under warranty has any Ford dealership mentioned that there were service bulletins out to the dealerships with regard to failing Cam phasers. From research that I have done over the weekend there is apparently a New type phaser being used on F150’s since 2021 that corrects the problem. If Ford and all of the Ford dealerships knew of this common problem why were not the Ford customers notified of the issue? I went in for an oil change last week and the technician noted a tiny sound when the engine started. I went back the following week to have a sensor replaced and the mechanics indicated that there was a camshaft/phaser problem that would cost $4200 to fix. That issue could have been fixed at any time under the extended warranty from 2021-2022 if the dealerships had notified the Ford customer by using the same phasers installed on new trucks. I received a follow up call from a Ford rep 12/28/2023 who denied that I had a Ford Protect extended warranty. I verified the policy 12/29/2023 and called Ford again who again stated that I did not have a Ford Protect Policy. Finally it took a conference call with the dealer to convince Ford who still would not agree to fix the issue. The Dealer offered to extend the policy until realizing that it had been diagnosed with a cam phaser failure stating they could not warrant an existing issue. That is exactly what the dealer did in 2019 when they sold the extended warranty on a known issue. Phasers are the critical feature that controls the timing and computer controlled oxygen input and exhaust for ecoboost engines. When they start to break down it affects the health of the engine itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564324January 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM
12/26/2023 Re: VIN: Case#:[XXX] I purchased this truck new 4/1/2019 and purchased a Ford Extended warranty(Ford Protect) the following month for 5 years/125K miles. This was my second F150 with the 3.5 ecoboost engine. Since that time it has been serviced continuously by Ford Dealerships . At no time during that time period under warranty has any Ford dealership mentioned that there were service bulletins out to the dealerships with regard to failing Cam phasers. From research that I have done over the weekend there is apparently a New type phaser being used on F150’s since 2021 that corrects the problem. If Ford and all of the Ford dealerships knew of this common problem why were not the Ford customers notified of the issue? I went in for an oil change last week and the technician noted a tiny sound when the engine started. I went back the following week to have a sensor replaced and the mechanics indicated that there was a camshaft/phaser problem that would cost $4200 to fix. That issue could have been fixed at any time under the extended warranty from 2021-2022 if the dealerships had notified the Ford customer by using the same phasers installed on new trucks. I received a follow up call from a Ford rep 12/28/2023 who denied that I had a Ford Protect extended warranty. I verified the policy 12/29/2023 and called Ford again who again stated that I did not have a Ford Protect Policy. Finally it took a conference call with the dealer to convince Ford who still would not agree to fix the issue. The Dealer offered to extend the policy until realizing that it had been diagnosed with a cam phaser failure stating they could not warrant an existing issue. That is exactly what the dealer did in 2019 when they sold the extended warranty on a known issue. Phasers are the critical feature that controls the timing and computer controlled oxygen input and exhaust for ecoboost engines. When they start to break down it affects the health of the engine itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563283January 3, 2024
VISIBILITY/WIPER
Window wipers slowed down and finally quit working during a rain event
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563329January 3, 2024
POWER TRAIN
10 SPEED AUTOMATIC TRANSMISSION WHEN DRIVING TRUCK MERGING INTO TRAFFIC 10 SPEED TRANSMISSION STOPPED SHIFTING GEARS ALMOST CAUSING ACCIDENT DEALER IS IN PROCESS OF INVESTIGATING NO WARNING LAMPS AND NO WARNING PRIOR TO TRANSMISSION FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563069January 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, there was a rattling and knocking sound coming from the vehicle. The contact stated that engine cam phaser started but was not fired up and the contact was able to drive the vehicle. No warning light was illuminated. The vehicle was not diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562458December 28, 2023
STRUCTURE:BODY
The drivers door handle was built in such a manner it leads to easy vehicle break ins. Criminals have determined it is very easy to beak door lock tumbler and open the door thru the vertical rod. This all occurs without setting off the security system of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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