Ford Explorer Complaints

917 consumer complaints on file.

#11510171March 4, 2023
POWER TRAIN
The transmission hesitates for several seconds and shifts hard when being shifted into reverse. The dealership has made one repair attempt already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508900February 24, 2023
SERVICE BRAKES
loud popping metal sound from rear brakes as vehicle starts to move Ford has been contacted and replaced rear brake pads which made no difference. This problem started last August After Safety Recall 22S27 below is a link to videos with sound which clearly describe my safety concern https://www.dropbox.com/sh/a3iawirsizbc6iq/AAA3dgaCvZ9JcouFufKLLmGUa?dl=0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508812February 23, 2023
TIRES
Pirelli Scorpion All season tires 275/45 R21. Tire completely "blew out" while driving 30 mph on a main road. There was no obvious hissing sound commonly when running over an object. There was an explosive sound and within seconds had a complete flat. The vehicle did get damaged on the inside tire well along with bumper damage/Crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507850February 17, 2023
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Issue with navigation system. Many times is shows no GPS. Navigation does not always recognize current vehicle position and many times navigation does not even work. On many occasions, upon starting the vehicle, the clock does not even work when the navigation system isn't being used. This is a safety issue when we are traveling out of town. We are not fans of using our phones for navigation as an alternative to the faulty vehicle onboard navigation. This first started happening December 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507678February 16, 2023
STEERING
The contact owns a 2022 Ford Explorer. The contact stated while reversing, the steering wheel seized. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507632February 16, 2023
SUSPENSION, POWER TRAIN
Vehicle developed a clicking noise when accelerating/decelerating. Noise also present when switching between drive/reverse. Ford dealer found that driveline was flexing. Closer inspection revealed that the bushing for the single bolt rear subframe mounting to rear differential was broken. Had this not been caught, the bolt would have broken releasing the rear driveline from the structure of the vehicle. The 2020 Ford Explorer ST had two bolts that connected the rear diff to the rear subframe. In 2021-2022 Ford changed this to a one bolt design. This triggered the current recall for the 2021-2022 in which the 'fix' was to apply the emergency brake if the bolt broke. On the 2023 Ford Explorer ST model, Ford has returned to the two bolt design used in 2020. Photos uploaded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507625February 16, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using Intelligent Adaptive Cruise, the vehicle suddenly thought the speed limit was 85mph and quickly started accelerating. Confused, I hit the brakes to stop the acceleration. I have uploaded a photo of the dash that I took showing that the system read the speed limit sign as 85. I saw no speed limit sign in the area, so, I have no idea what prompted the system to change speed. I was talking on the phone via Android Auto and using Waze, via Android Auto, USB direct connect. The only other problem I've ever had with this system is on interstates that have specific Truck speed limits in West Virginia. There, sometimes trucks have slower speeds and this system picks up those truck speeds and decelerates/brakes to comply. While it can be overridden in the moment, the next time it sees such sign, it slows again. This sudden deceleration poses a hazard to other drivers who do not expect a 'non-truck' vehicle to suddenly slow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507304February 14, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2021 Ford Explorer. The contact stated while driving 10 MPH, there was a strong gasoline odor inside the cabin of the vehicle. Additionally, the contact stated while the vehicle was parked in the garage, there was a strong gasoline odor coming from the vehicle. The contact stated that the gasoline odor was present throughout the entire three-story residence. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel line was leaking from a hole. The fuel line was replaced, and the diagnostic fault codes were cleared. The contact stated that upon reviewing photographs of the fuel line, he noticed that an unknown component had been rubbing against the fuel line, which caused the failure; however, the dealer did not inform him of the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506963February 13, 2023
POWER TRAIN
When vehicle is put into reverse, there is a 15-20 second delay before reverse kicks in. You don't know when it is reverse yet , you let go of brakes and vehicle moves forward until transmission engages. Have taken vehicle to dealer to have checked out and ford and dealer says normal delay. Very unsafe not knowing when reverse kicks in, I have rolled forward into garage when ready to back out. No warnings come on about transmission. This started as soon as i bought the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11504916February 1, 2023
STEERING
Vehicle's steering wheel moves by it's self.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504905February 1, 2023
STEERING
The steering wheel moves back and forth by it's self.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504904February 1, 2023
STEERING
The contact owns a 2022 Ford Explorer. The contact stated while starting the vehicle, the steering wheel started moving independently from side to side, without warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504645January 31, 2023
SUSPENSION
Rear tires when striking a pot hole create a loud noise in the rear of the vehicle on the side the tire strikes the pothole. Ford took me on a test drive on a brand new explorer hybrid with 26 miles on it and related it makes the same noise and at this time there is no fix in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504558January 30, 2023
UNKNOWN OR OTHER
Driver side Axel was out when I took my car in for my oil change and tire rotation. I was unaware of this issue due to this being my first oil change and tire rotation. I have called the dealership service department where I purchased the vehicle and also the dealership service who serviced my vehicle. I then called Ford Motor to report issue and was advised to contact NHTSA. The claim number [XXX]. I was informed that I would have to wait until my vehicle breakdown in order to be covered or wait for a recall through Ford. I was told I would have to pay out of pocket if I seek further service for fixing the issue without Fords recall and there is a program that will pay me back if one becomes available. I was advised by Taylor Ford that they have come across a few of these issues with the exact same problem in the 2022 Explorers. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504384January 30, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION: SENSING SYSTEM: RADAR
In late October, 2022, when reversing in my driveway, I hit a tree. The rear camera alert system did not notify me of the presence / closeness of the tree (lived here almost 6 years, should know of tree but heavily rely on the camera and alerts to let me know if I'm too close). On another day, my husband was in the car with me and as I was reversing - he said "your alert didn't go off, this is probably why you hit that tree." I was unaware until today (1/30) that there is an active recall on my car for this issue. I had the damage fixed in November at Gerber Collision Center in Sebastian FL (Micco Rd). The cost of the fix was $2046 out of pocket (did not claim through insurance). Rear-driver side lamp, bumper, quarter panel. Invoice for repairs is included for detail in what all needed to be fixed. Pictures are not great and are after we taped the light on.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11503367January 24, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The powertrain failed together with the gearshift was shown in screen. Ther is also problem with the seat harness beacuse of wire problem. The car is available for inspection. There is huge risk in the passenger and others because there almost a lost control in the vehicle while running on the road. It is confirmed by the service center of ford. It was inspected by service center od ford. It is currently there because it is not safe to use. I bought the car as brandnew November 2022 then December in the same year it was started showing in the screen the sign of powertrain malfunction. Now January 2023 I still have the same problem and I left the car in the ford center service. It is not safe to use especially i have my 3months old baby and my wife using it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502166January 17, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back-up camera starts turning blue. Verified that there was an issue during manufacturing that they left a hole open and can cause malfunctioning of the back up camera causing the blue screen. Unable to spot blind spots when backing up and can put others safety in danger if behind vehicle especially children and I am not able to see them when reversing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501118January 10, 2023
VEHICLE SPEED CONTROL, ENGINE
On or about 9 am on Tuesday, January 10, 2023, I entered a parking garage facility and drove up the ramp and continued on a level parking area and begin to turn into a parking space beside a large cement column. Just as I entered the parking space at a low rate of speed without my foot on the accelerator, I experienced sudden unintended acceleration which caused the vehicle to narrowly miss the cement column and the front cement wall of the parking space. Fortunately, I quickly braked to avoid a collision and then put the vehicle in park and shut off the vehicle. There were no warning lights on the vehicle dash, and I have not yet taken the vehicle to an authorized Ford Dealer to have it checked. Vehicle is still under factory order and has approx. 26,700 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500560January 7, 2023
POWER TRAIN
While driving uphill on freeway the Ford Explorer lost all power going about 60mph. The warning of a wrench symbol came on indicating power train malfunction. Our mileage was at only 665 and after 10pm. Thankfully there was an adequate shoulder to pull off the road. It was not duplicated in the dealership. Turning off the power reset everything but now the dealership is replacing the entire transmission per Ford motor company. There was a burning smell but wasn’t positive it was coming from the Explorer or a fire nearby.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499008December 27, 2022
PARKING BRAKE:ELECTRICAL
The contact owns a 2021 Ford Explorer. The contact stated that he recently had a manufacturer recall performed on the vehicle for Ford Customer Satisfaction Program Number 22N06 (Rear Axle Bolt Replacement). The contact stated that the dealer re-programed the E-brake to engage automatically when the vehicle was placed in park(P). The contact stated while reversing out of his driveway the vehicle would not move. The contact had been instructed to tap on the accelerator to release the E-brake. The contact stated that the RPM was raised to approximately 2,000 RPM, and only then would the high RPM release the E-brake; however, the vehicle would lurch into motion at approximately 10 MPH. The contact stated that the E-brake warning light was illuminated and then switched off once the E-brake was disengaged. The contact stated that the failure was more pronounced while reversing on a slope. The contact stated that the failure recurred while placing the vehicle in drive(D) however, the vehicle lurched and jumped forward. The contact stated that the motion was not as aggressive as while the vehicle was in reverse(R). The contact had taken the vehicle back to the local dealer where it had been reprogrammed. The contact was advised that all that could be done was to reprogram the E-brake. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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