Ford Explorer Complaints

917 consumer complaints on file.

#11532405July 14, 2023
ELECTRICAL SYSTEM
The AC has been blowing hot air. I took it to Ford motor service department and they said there was a Freon leak and a hole in the condenser. I had several other mechanics look at it and they said that it is fully charge with Freon, is no leak and the compressor is turning fine. Today it was 108 inside my car with all the windows down driving from work. It is suffocating driving it like that Ford charge me $170 to diagnose it and refused to cover it under warranty. The other mechanics that looked at it do not agree with Ford’s diagnostics and felt that it was an electrical problem that was not allowing communication to properly. Turn the AC on to blow cold air. My vehicle has been in the service department for other times for electrical issues. I also reached out to Ford to see if there was a lemon law regarding my 2022 Explorer. They told me because my car was over 24,000 miles I would not qualify my only option at this point is to trade in the vehicle, which they are giving me $14,000 less on because of the electrical issues at Ford . I’m a registered nurse, working full-time and a single mom with a daughter that is going through chemotherapy right now. I really expected the dealership to be more honest and their service department about what is actually going on with a car and actually try to help us. Instead, I believe they’re being dishonest and not assuming what is really wrong with the vehicle. I’m hoping that you guys will help consumers like myself by informing us to make better decisions when purchasing a new vehicle. Thank you in advance for everything that you do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532389July 14, 2023
POWER TRAIN
While attempting to reverse the vehicle has a delay, or rolls forward, and then vehicle will hard shift into gear quite roughly. the vehicle was taken to the dealership in 02/23 for repair where it spent 2 weeks at a mileage of 5650. the dealership did what they would fix the issue. Well in June 2023 the issue started happening again, and now slips while driving. For as much as i paid for this car, this should not be happening. It is a serious safety hazard that could result in an accident or someone being hurt. My vehicle should not have to go back into the shop again, and Ford needs to resolve these issues, or provide replacement transportation given the amount of time the dealer has to have for repairs. This is my only vehicle. They should replace the transmission, and see if it resolves the issue. This is a know issue, and it needs fixed asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532171July 13, 2023
UNKNOWN OR OTHER
I purchased a new 2023 Ford Explorer and during the finance process I found out it had a rear back up camera recall . I wasn’t able to take possession of my vehicle . It’s been sitting on the car dealership lot where I bought it . I bought it May 26th and the repair still hasn’t been resolved !! I want my vehicle !! I’m making a substantial payment on a vehicle I can’t have !!!! Please resolve this ASAP !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531769July 12, 2023
ELECTRICAL SYSTEM
I am very disappointed in Ford. I cannot believe that I have a 2021 Ford Explorer and the back up camera will go out for no reason. Also, the GPS is not working. What is the company thinking, when I am told when I call the dealer to have this issue corrected that, "Ford had put a hold on the recall due to they have not made a decision on how to handle it." Let me make a suggestion that WILL WORK. Put NEW CAMERAS in all the vehicles that has the issue that I described above. If this issue is not corrected soon, I will be trading for another model vehicle. The back up camera could cause a very serious incident. People have grown used to the back up camera since they have been installed in vehicles for so many years. This could cause a pedestrian to be backed over and seriously injured or killed. Does your company want that on your conscious!!??? Also, I have an issue when I turn my vehicle in to the dealer, I am always told they do not have a loaner vehicle. What the heck!! It is your issue and you should provide a loaner for everyone that schedules a service on the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531079July 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Ford explorer didn’t recognize the vehicle coming from right side and it didn’t applied emergency brakes as well as it didn’t show any forward collision alert also.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11530890July 7, 2023
AIR BAGS
The contact rented a 2022 Ford Explorer. The contact stated that while her husband was driving approximately 65 mph, attempting to slow down, he crashed into a deer. There were no warning lights illuminated. The passenger-side front knee air bag was partially deployed. The passenger sustained bruising to her lower leg. There was a plastic substance released from the air bag which cut her ankle. The passenger was taken to the hospital where medical attention was provided. The vehicle was towed to a tow lot. A police report was filed. There were no reported fire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11530809July 7, 2023
POWER TRAIN
This vehicle has a major defect and is unsafe to operate. The rear differential has only 1 rear bolt and is completely inadequate for the performance and duty of the car. It can break and cause gerat injury or death if it fails. It puts anyone operating and in the car at great risk of injury or death if the only remaining rear bolt breaks, dislogding the drive shaft and half shafts in catastrophic failure. I have had the vehicle inspected and compared to the 2020 Ex ST which has 2 rear bolts and my 2021 only has 1 rear differential bolt. This is a major defect and major safety concern. Lets not wait for someone to get injured or die. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529823June 30, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Ford Explorer Pre-Collision (Forward Collision) not worked properly to detect the car and apply the brakes. While i am driving Ford Explorer 2022 XLT vehicle came from Right side and the Explorer did not recognized the Vehicle (Jeep Wrangler) to apply the brakes. This incident happend on June 4, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529627June 29, 2023
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2021 Ford Explorer. That contact stated that the silver plastic strip on the driver's side power window switch had started peeling away, creating the potential for her to lacerate her finger. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related it to Customer Satisfaction Program: 22B37, but the VIN was not included. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529586June 29, 2023
BACK OVER PREVENTION, POWER TRAIN, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the vehicle was shaking and slow to respond. The contact stated that the back over prevention camera screen was gray while the vehicle was rolling backwards. The contact stated that the back over prevention camera screen then turned blue. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired due to a scheduling issue. The manufacturer was contacted and referred the contact back to the dealer. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529359June 28, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I have taken my Explorer in twice to have the infotainment system repaired. It will randomly shut down and go blank. Nothing will work to include the camera/backup assists. Sometimes an ignition cycle will clear it, but there have been times it will not. Both local dealers claim they could not duplicate despite bringing in and showing the service advisor during an event. Ford has also performed a "recall" for this 4 times, with the 3rd being canceled because it was not actually fixing the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529275June 28, 2023
UNKNOWN OR OTHER
The camera system keeps going blue and will not work about 80 percent of the time since the repair has been completed. This has gotten progressively worse it seems. At times the whole radio screen will remain blue and can not use it until you turn the whole car off and wait for some time. The radio system also has lost all Bluetooth additions have added to it multiple times. There is a second recall for the blue screen but it appears they have put it on hold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529026June 26, 2023
POWER TRAIN
it jerks and the gear change is felt a lot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529002June 26, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
I was backing up at low speed (less than 1 mph) to park by gently letting my foot off the brake to back. I was using the rear backup camera to gauge how far I could go back without striking the vehicle behind me. The screen showed video that I was still several feet away from the vehicle behind me when I felt a sudden bump. I stepped on the brake hard to ensure I was no longer moving but the camera still showed several feet between my rear bumper and the vehicle behind me. I put the vehicle in park and got out to verify that I had struck the vehicle behind me. I had. I returned to the driver’s seat, put the vehicle back in reverse to see what the camera showed and now it appeared on the screen that my bumper was touching the vehicle behind me. The video on the screen had absolutely froze while I was backing, which contributed to me making an error in judgement while backing, causing me to strike the vehicle behind me. The DuPage County Sheriff’s Office (Illinois) completed a crash report. SOPC23-08519
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528973June 26, 2023
SERVICE BRAKES
I had a reputable after market brake system installed on my 2021 Ford Explorer ST at Holman Ford in Turnersville,NJ a couple years back. Since this time I have taken back the vehicle for my brakes being too spongy. I explained to the dealership that the brakes needed to be bleed again. The technician did not and adjusted the actuator on the brakes. Last year around the same time I had almost complete brake failure. This was do to the brakes having air in the lines and leaking from a fitting. The same concern I had from the beginning. The dealership fixed the problem and also added the parking brake software due to my vehicle only having one rear bolt in the subframe. Since this time, I have received numerous parking brake fault codes on my instrument cluster. The parking brake also disengages violently to the point where my vehicle lunges forward. It wasn’t until several days ago that my 2021 Explorer went back to the dealership for the parking brake issue and then saying my parking brake actuator broke apart. I have had nothing but issues with my brakes installed by the dealer and now I’m experiencing an issue caused from the software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528938June 26, 2023
VEHICLE SPEED CONTROL
I have filled claims with Ford Motor Company as well as the BBB regarding my vehicle and not shifting and lunging into gear. Ford has replaced my transmission 3 times and denied my claim for a buy back under the Lemon Law and Magnuson Moss Warranty claim. Now I am reading Ford is recalling many 2021 Ford Explorers for the same issue that I had reported struggled and continue to struggle with for over a year now. Is there anything NHTSA can do to require Ford to purchase my vehicle back for at least what I paid for? I can provide claim numbers, if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528839June 26, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
Numerous times over the recent 2 months, I have experienced different issues with my 2021 Ford Explorer. The vehicle was purchased used in 2022 with less than 10,000 miles on it. It currently has 36k miles. When the vehicle is stopped but in drive and then accelerated to merge into traffic, the vehicle stalls and will not engage. The accelerator has to be pressed repeatedly to get the vehicle to begin moving again. This can take anywhere from 2-3 presses and 10-20 seconds. This creates a hazard for moving traffic and a safety issue. This occurs repeatedly with no warning beforehand. The vehicle has no lights to reflect an issue. Additionally, while the vehicle has been parked and shut-off, the electronics will turn on. On two separate occasions, the lights have turned on on their own and the radio has done the same; there was nobody in the car either. Over the past weekend, while driving down the road, no rain or water on windshield, and the wipes started. The vehicle persistently has a blue screen during backup. There is a concern for the electronics as a whole with all of the issues occurring. When accelerating on the highway/interstate, often times, an odd smell can be sensed, as if the EcoBoost is not functioning appropriately. The recall for rear axle bolt was repaired by Ford in Yukon, OK, and was informed that is the only recall currently with a repair available. The vehicle is available for inspection, as necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528813June 26, 2023
POWER TRAIN
The recall that was previously issued for this issue was removed by the dealer because of 'many complaints from owners about the software fix'. The dealer told me that Ford was working on it and they would update later. However, you, on this website, will list this vehicle as 'recall completed'. Not sure why the disconnect. Also, for this vehicle, the rear subframe bushing failed last fall and was replaced under warranty. This bushing has failed again and I have an upcoming appt to have it fixed. This issue MUST be addressed by NHTSA as this is a severe safety issue that you are NOT pushing Ford hard enough to address. For 2023, Ford is producing 'some' Explorer ST models with the two bolt system (that is not under this recall), however, some are still being produced with the one bolt. The 2021-2022 models were, mostly, all made with the one bolt setup. The Fix is to simply use the correct rear subframe (Ford is doing this for owners that complain/push this issue, which I'll be doing now that this has happened twice). Please call me if you need details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528777June 25, 2023
UNKNOWN OR OTHER
I had my 2021 in the shop for NHSTA Recall 22V255 in June of 2022. They reprogrammed my parking break to auto-engage when the car is put in Park. The DID NOT replace the rear axle mounting bolt. The Ford letter to dealers describes the dangers of driving with a defective rear axle bolt. Why weren't these bolts replaced? I was told (by [XXX]) that no bolts were available. He agreed with me that the proper repair could not be completed without changing the bolt(s) in question. So does Ford only repair broken rear axle bolts? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528763June 25, 2023
POWER TRAIN
I had my suv service recall done on 6/04/22 for rear axle bolt fractures. When I got to driving my suv the transmission was acting funny, it was shifting up and down different than it was. So I took it back , and they said it had to get use to my driving. So it seemed ok in a couple of days. Then all of a sudden I was at a stop light one day and it wouldn’t shift out of first gear.so we pulled over to a parking lot, we went in and had lunch, after lunch we tried driving it and it seemed fine. And it was ok until about 3/08/23 when we were almost got home from a shopping trip when all of a sudden it just started making noise and acted different shifting. So I took it to my ford dealer,I asked them to look at it and tell me what they wanted to drive it or not.they said not drive it, so they gave me a loaner car. So I checked with them a couple of times and they had not looked at it. So after not looking at my suv for 30 days I got mad and traded in . So I don’t know for sure what happened to my suv I think it was in transmission or driveline.there was no warning lights or codes they told me when I dropped it off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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