Ford Expedition Complaints

512 consumer complaints on file.

#11567916January 25, 2024
UNKNOWN OR OTHER
On [XXX] the front section of the panoramic moonroof shattered after opening the drivers side passenger door and drivers door, the children were climbing into the backseat and I proceeded to open the drivers door after opening their door and the glass shattered. Thankfully nobody was injured. The car was towed to the Ford dealership and they after inspection found no reason for the malfunction. I have asked them today to reach out to Ford Customer Assistance as the estimated repair is $4,000. It was not reported to police or insurance at this time. There were no warning signs, nothing has fallen on the roof to my knowledge and the vehicle has 19,600 miles. The car is stored in a driveway safe of any falling debris or ice and we live in Michigan. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567169January 23, 2024
UNKNOWN OR OTHER
I arrived home, parked the car, exited the vehicle and walked to the back to retrieve my bag. I opened the hatch and when I reached in I had the feeling that the car slightly moved but I thought because of the falling snow it was an optical illusion, but then it really started to move... thankfully I was able to get to snow covered grass and not slip and fall behind my vehicle. it then proceeded to roll all the way down to the street. It was all captured on my ring camera but I am unable to upload the video?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566963January 22, 2024
STRUCTURE:BODY
The contact owns a 2022 Ford Expedition. The contact stated that the vehicle had collected snow and while opening the trunk, the spoiler fractured. The vehicle was taken to an Auto Body shop, where it was determined that the spoiler needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted, and a voicemail message was left. The manufacturer was not notified of the failure. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565479January 14, 2024
POWER TRAIN
I keep getting a hard transmission shift around 8th gear when cresting a hill and letting off the gas. Ford can’t replicate the issue because it’s intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562381December 28, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561205December 20, 2023
ENGINE, ELECTRICAL SYSTEM
Wife was driving with my 3 kiddos going 30 mphs on a two lane highway and experienced a total power loss/engine shut down. No prior warning. This is potentially a dangerous situation. The expedition was stranded on the roadway with no engine power or electrical power. 8500 miles on this expedition. We had to call a tow and take to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560912December 19, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
DOCUMENTATION OF UNWARRANTED / UNCONTROLLED VEHICLE ACCELERATION: DRIVER STATED THAT WHILE VEHICLE WAS STOPPED IN TRAFFIC, VEHICLE ACCELERATED WITHOUT USE OF ACCELERATOR PEDAL. VEHICLE LURCHED FORWARD INTO VEHICLE AHEAD, AND INTO 2ND VEHICLE AHEAD IN TRAFFIC. ENGINE CONTINUED TO RACE AT HIGH SPEED WITH TRANSMISSION IN DRIVE, SPINNING REAR TIRES UNCONTROLLED WITH BOTH FEET DEPRESSING BRAKE PEDAL. VEHICLE HAD TO BE PUT IN NEUTRAL TO SHUT OFF ENGINE. APPROXIMATELY 15 - 20 MINUTES PRIOR TO INCIDENT, VEHICLES CRUISE CONTROL DISENGAGED WITHOUT REASON WHILE DRIVING @ 60 MPH ON PARKWAY. SYSTEM RE ENGAGED WITHOUT FURTHER ISSUE ON PARKWAY. THERE WAS NO DISPLAYED WARNING LIGHTS OR MESSAGES PRIOR TO INCIDENT INCIDENT REPORT FILED WITH FORD CORPORATE MOTOR CO. CASE # .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560303December 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Expedition. The contact stated that while her husband was having a light bulb replaced, the dealer became aware that the electrical wiring was damaged due to rodents chewing on the wiring insulation. The vehicle was repaired but the failure persisted. There was no warning light illuminated. The manufacturer was notified of the failure. The failure mileage was 22,489.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555695November 17, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The transmission is a major issue. I have had it in the shop 3 or 4 times now and still experiencing issues. The vehicle goes in and out of gear, doesn’t always accelerate when giving it gas, jerks when slowing down/downshifting. Makes a loud noise during downshifting at times, and the list goes on. Ford knows there are problems and refuses to address the issue, applies a computer update to bandaid the issue, and sends customers on their way to only be faced with the issue a short time later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554392November 9, 2023
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2021 Ford Expedition. The contact stated that after shifting into reverse, she became aware that the rearview camera was not functioning as needed and failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V022000 (Back Over Prevention) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553959November 7, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the front driver's side exterior mirror fractured. The contact stated that he noticed that there was water inside the mirror housing. The vehicle was taken to the dealer and the front driver's side exterior mirror needed to be replaced. The contact was informed that the part was ordered. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552703October 30, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2022 Ford Expedition. The contact stated while driving at various speeds, the infotainment screen went blank without warning. Occasionally the vehicle would inadvertently shut off once the screen went blank. The contact stated that the adaptive driving system feature would independently active, causing the vehicle to jerk out of the driving lane, and the contact would temporarily lose control of the vehicle. In addition, the contact stated that the vehicle would independently surge forward upon depression of the brake pedal without warning; while in reverse(R) or drive(D). The vehicle was taken to the dealer on multiple occasions however, the parts to repair the vehicle were on backorder. The contact filed a complaint with the manufacturer. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552691October 30, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 Ford Expedition. The contact stated that while the accelerator pedal was depressed, the vehicle inadvertently accelerated. As a result, the vehicle proceeded over the side curves then stalled. All the air bags deployed. No warning lights was illuminated. The contact sustained injury to his left arm that required medical attention. A police report was filed. The vehicle was not repaired. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 4,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11550301October 16, 2023
UNKNOWN OR OTHER
My speakers / sound system made a loud sound and minutes later my speakers were explosively loud. I couldn’t get the noise to stop. It was a static / gunfire at the highest volume. I turned my car in and off and couldn’t get it to turn off. It blew my ear drums out. Ultimately had to pull the amplifier fuse to get it to turn off. We have not had it inspected yet. We are taking it to the dealership tomorrow although I have heard of many issues of other owners having the same speaker problem. The only thing that happened before this incident. I thought it sounded like something fell inside my door or dash. I was in park when that happened and had just gotten into my car. Not five minutes later, the speakers blared. Thank god my kids were not in the car this time but I have an infant and he is in my car daily. I couldn’t focus on driving. I almost crashed my car. I had to pull over on a dangerous road just to get away from the sound
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548035October 3, 2023
POWER TRAIN, STEERING, SUSPENSION
UNKNOWN. Lots of vibration issues through the body and steering wheel shimmy. Whole cabin harmonic vibrations put new tires on and road force balanced. Still having issues. truck veers left and right without input when going over bumps. Steering wheel shimmy’s left and right when going over bumps. Transmission seems to lock up and release while going over bumps while stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546366September 25, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera stays lit after putting the car in Drive. After 30 seconds or so it goes off and the screen goes black. You cannot push any buttons on the screen, related to the radio or climate controls. Ford doesn't know how to fix it because its not a "Major Issue" What a joke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545846September 21, 2023
POWER TRAIN
My car has stopped accelerating in the middle of a highway going 75 and wrench light pops up. Ford is looking into it but apparently it needs to be recalled. I hope they extend my warranty. This is so scary. My kids and I almost suffered an accident as our car stopped in the middle of passing on the freeway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545711September 20, 2023
POWER TRAIN
I own the 2020 Expedition. We were traveling on Interstate 287 yesterday. I was in the right lane and was stuck behind a slow moving semi-truck. I put on my blinker and waited for an opening in traffic to move into the middle lane. When an opening presented itself, I pressed down on the gas pedal to accelerate into traffic. While the truck should have down shifted and accelerated, instead the powertrain completely disengaged; a total loss of power. The RPM jumped way up to redline, over revving, but the truck was slowing down. I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into engagement with a loud audible clunk that jolted the whole vehicle. At this point, I was finally able to accelerate. While this was all happening, I had just moved into the middle lane of traffic, which was bearing down on us. All the vehicles behind us were slamming their brakes and honking their horns. I thought for sure we were going to die. Thank God it wasn’t an 80,000 lbs Peterbilt bearing down on us, or we would be dead, by the grace of God we’re not. Upon returning home I went onto the Ford truck owners website I belonged to. I came to learn this is a known issue with Ford’s 10-speed transmission that Ford has failed to address. That there are pending lawsuits and that the NHTSA is aware of the issue. One of the member suggested that I file a complaint with the NHTSA, that was my impetus for writing you today. This is a dangerous condition that Ford needs to remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545348September 19, 2023
UNKNOWN OR OTHER
The audio system of my Expedition has twice made max volume level popping sounds in the dash. It sounded as if fireworks were going off in my car. I turned my car off both times. One time it stopped when turning the car off, the other time I turned the car off and opened and closed the doors multiple times as that usually kills the power to the vehicle bit it continued loudly popping. The popping could be heard from outside of the vehicle it was so loud. It did this for about 15 minutes before we finally got it to stop. I have this on video amd would be happy to send it but it will not let me download it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545194September 18, 2023
POWER TRAIN, ENGINE
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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