Ford Escape Complaints

758 consumer complaints on file.

#11713335January 26, 2026
SERVICE BRAKES
i found the brake pedal too high.i was involved in a very low speed crash. i found my right foot caught between the accelerator and break peddle .unable to stop in time. am checking for a video and police report at this time
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11713220January 25, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
My 22 Ford Escape has 620000 miles on it most of them highway miles. The issue I'm having began approx. 5000 miles ago. While in motion my dash lights, radio, and entertainment screen will go completely black for long periods of time and the chime will begin randomly ringing. A message sometimes appears on screen that says system off to continue please start engine but the engine is running the whole time. Sometime the message will appear on my dash saying front camera not available. I've taken it to a Ford Service station and they advised me my PCM software needed updating but the problem still existed and is existing even after the update. I still have a recall active on my vehicle as well regarding the fuel injector issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712961January 23, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712807January 22, 2026
UNKNOWN OR OTHER
This complaint is not about the fuel injector. It is about door hinges, Customer Service Program 23B56. I have been trying to get Lithia Ford of Roseburg, OR to fix it for 10 months and they will not. The door hinge makes a loud popping noise and I am afraid it will come off soon. I received a recall notice shortly after I purchased the car from another dealer. Lithia is the only Ford dealership in our town. They are not following through with any promises they make me. The other nearest dealership is 70 miles away. I am [XXX] old and don’t feel comfortable driving that far when we have a dealership in town 10 minutes from my home. What can I do to make them fix it? I would appreciate any help you can provide me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712688January 22, 2026
FUEL SYSTEM, GASOLINE, STRUCTURE
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure). The contact called several dealers and the manufacturer several times and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712529January 21, 2026
ELECTRICAL SYSTEM, SEAT BELTS, STRUCTURE:BODY
The vehicle has experienced repeated electrical failures over an extended period of time despite multiple repair attempts. After the most recent repair, which required the vehicle to be kept for approximately 10 days and included a battery replacement, the same electrical issue returned shortly after the vehicle was returned. The vehicle has previously stalled in traffic, creating a safety concern. In addition, the sunroof collapsed into the passenger compartment while a rear-seat passenger, who was a child, was present. A seat belt malfunction also occurred and required repair. Repairs have been attempted for these issues, but safety-related problems have continued. I do not feel the vehicle is safe to operate, especially when transporting a child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712523January 21, 2026
UNKNOWN OR OTHER
The car has indicated that it was getting hot, vehicle had tossed out some smoke, which raised our concerns due to the recall and there being no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711675January 17, 2026
UNKNOWN OR OTHER
The retractable panoramic sunroof cover snapped out of it's clips while I was driving and the shade fell over my head. After reading about this online, numerous consumers have had this exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711557January 16, 2026
STRUCTURE:BODY
My car was inspected two times at the dealership for the door welds possibly cracking. The second time (a year ago) they said that I would need the entire door replaced. When I’m entering and exiting the vehicle the door shuts on me. I also live in a high wind area. The window will not go up or down without the door being open. Every time I call the dealership they forward me to their service manager ‘Jonathan’ and he never answers not returns my calls. I had been dealing with this issue for nearly three years or longer. I’m scared my door is going to fall off while I’m driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711437January 16, 2026
FUEL/PROPULSION SYSTEM
The suspected malfunctioning component is the fuel injector(s), part of the fuel system(gasoline). The vehicle is currently in my possession and is available for inspection upon request. An independent mechanic believes the issue is injector-related and consistent with a known injector defect. The vehicle is subject to a fuel injector recall that wards of fuel accumulation on top of the engine, creating a risk of under-hood fire. In addition the vehicle experiences intermittent stall-on-start and engine shaking/misfiring during startup, which could leave the vehicle inoperable or unreliable, particularly in traffic or emergency situations. Yes. An independent mechanic has evaluated the vehicle and believes the symptoms are consistent with a fuel injector failure or fuel pressure bleed-down. The issue is intermittent and does not always reproduce on demand, which has made consistent replication difficult. The vehicle has not yet been physically inspected by the manufacturer. However, Ford Motor Company has an open case on this vehicle, and the VIN is listed under an injector-related recall/customer satisfaction program. No police or insurance inspections have occurred. No warning lights or messages have appeared. Symptoms include delayed starting, engine shaking/misfiring during startup, and stalling on the first start attempt, followed by normal starting on a second attempt. These symptoms began intermittently and have become more noticeable over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711109January 15, 2026
UNKNOWN OR OTHER
I was driving on a very flat highway (no other cars around me) and it sounded like an explosion and glass rained down the back of the car. When I get to my destination, I looked at my roof and the sun roof glass had exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710951January 14, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Escape. The contact recently researched and became aware that the VIN was included in NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had not been informed of the recall by the dealer when purchasing the vehicle. The contact called the dealer and was advised that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710762January 13, 2026
AIR BAGS
Air bag on the drivers side of the car A deer hit the drivers side and there was no airbag deployment, the restraints indicator Lamp warning light was on No No
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11710730January 13, 2026
FUEL/PROPULSION SYSTEM
25S76/ 25V467 recall that cannot be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710351January 12, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact was no longer driving the vehicle for daily errands out of fear of a fire risk. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710306January 12, 2026
FUEL/PROPULSION SYSTEM
Ford model was built with a faulty fuel injector that could crack and leak fuel onto engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709657January 8, 2026
UNKNOWN OR OTHER
SUN ROOF SCREEN STOPED RETRACTING PROPERLY CAUSES THE CLOTH TO BUNCH UP AND AT TIMES DISTRACT THE VIEW WHEN LOOKING IN REAR VIEW MIRROR06
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709631January 8, 2026
ELECTRICAL SYSTEM
The contact owned a 2023 Ford Escape. The contact stated that the infotainment center would display a black screen, and while doing so, the radio would continue to play. The contact stated that while driving at different speeds, the trunk would suddenly open, causing the contact to have to pull over and close the trunk in order to continue to drive. The failure occurred 3 times while the vehicle was parked at home. There would be a burning odor emitting from the vehicle intermittently; however, there would be no smoke or indication of where the smell was coming from. While parked at home and unoccupied, the rear window suddenly shattered, and the vehicle caught on fire. The fire department was called and extinguished the fire. The fire department and the insurance company had determined the vehicle would be totaled; however, an official determination had not been provided. A police report was filed. The dealer was informed of the failure. There were no injuries or medical attention needed. There was no damage done to the property. The manufacturer was informed of the failure. The failure mileage was approximately 37,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11709225January 6, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer who completed the engine control software update; however, the contact asked about the fuel injector and was informed that the part was not yet available. The contact also called the manufacturer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708870January 5, 2026
ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
The contact owns a 2024 Ford Escape. The contact stated that the front driver’s and front passenger’s side seat heaters failed to adjust the temperature once the heater maintained a high level. The contact had owned prior Ford vehicles that automatically lowered the seat temperature once a certain temperature was maintained for a while. The contact had to manually adjust the seat temperature to avoid a potential burn due to the prolonged seat temperature. The dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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