Ford Ecosport Complaints

1,865 consumer complaints on file.

#11584809April 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated. The contact stated that on three separate occasions, the vehicle stalled after the warning light illuminated. The vehicle was restarted on all three occasions after sitting for approximately 20 minutes but started losing motive power. Additionally, the contact observed an abnormal gasoline odor in the cabin of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584413April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the check engine warning light illuminated. The low engine pressure message was displayed. The vehicle was slow to move, but the contact was able to continue driving. The vehicle was taken to the local dealer, where it was diagnosed and determined that the oil pump had failed and caused the engine to seize. The dealer recommended an engine and oil pump replacement. The vehicle was not repaired. The contact stated that the repairs were not covered under warranty. The manufacturer was contacted and offered to assist with the repairs. The failure mileage was approximately 84,712.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584414April 22, 2024
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2020 Ford EcoSport. The contact stated while driving at approximately 50 MPH, the vehicle independently steered into the opposite lane of oncoming traffic. The contact stated that extra effort was needed to steer the vehicle back into the lane. The contact stated that the vehicle again steered independently into the opposite lane. The contact was able to regain control and pulled the vehicle over. The contact turned off and restarted the vehicle and was able to continue driving to her destination. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584530April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine oil pressure light was illuminated. The contact took the vehicle for an oil change however, the failure reoccurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that the engine oil pump was inoperable. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584579April 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that when the vehicle was started, the vehicle was shaking and making a rattling sound. The contact stated that the failure was worsening. The vehicle was taken to the dealer where it was diagnosed with an oil pump tensioner failure. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584350April 21, 2024
ENGINE
I received this safety recall letter in Feb 2024. Have called Rivertown Ford In Columbus ga and they said they don't have the parts nor the approval to do the safety recall. Saturday while in Atlanta my car got a low oil pressure light I pulled over and called Ford they said they don't have approval to fix this recall but I can pay to have it fixed. since my vehicle is broke down. i had to pay 680.00 to get it towed back to my house. The letter said that in the 2nd quarter of the year..which starts April1.supposed to be when they should have parts..so right now my car is not working and I don't have extra money to fix this problem. I will be contacting the BBB about Rivertown Ford in Columbus ga not honoring this recall in a timely manner..my name is [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584359April 21, 2024
ENGINE, UNKNOWN OR OTHER
The car lost oil pressure resulting in engine failure. When I went to take it to mechanic to diagnose I was told the oil pump belt and pulley system had failed resulting in a blown engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584193April 20, 2024
ENGINE
Engine oil pressure caused the engine to seize while driving oil pressure warning lights came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584227April 20, 2024
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
On April 2nd, my cars dash said “low oil engine pressure” with a severe dinging noise. I got an oil change and they said to take it to a mechanic, my local mechanic said the oil pump belt drive was at a loss of pressure, resulting in damage to my engine and oil pump. On 4/2/24 My local mechanic refused to fix it due to the recall and said that it should be fixed at Fords expense. On 4/14/24 I got my car towed to the Ford Dealer with my AAA membership, by the next day 4/15 I talked with service and we did not agree to a diagnosis because I knew parts would be out regardless of the diagnosis due to the Letter I received. The dealership was insisting on a diagnosis but I could not afford it out of pocket and Ford agreed that regardless of what the diagnosis said, parts for the low oil engine pressure are not available and could not be expedited because my vehicle doesn’t run. They said my car could only sit for two weeks at the dealership since it is not actively seeking parts. They are looking for me to pay out-of-pocket until the program becomes available when the second part of the issue for recall is noticed. Ford issued a recall but said parts wouldn’t be available until approximately August/24 or possibly later. Ford has not offered me any solution to this matter and they are not taking accountability for putting a defective product on the road. I have seen over 136k Ford Ecosport models 2018-2022 have been reporting this issue. My car is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583957April 19, 2024
ENGINE, UNKNOWN OR OTHER
I was driving to work then my vehicle said I had low oil pressure but I was on a main road couldn't stop then my vehicle just died on me and pulled to side of the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583991April 19, 2024
ENGINE
The oil pump drive belt broken damaged the motor ford is aware of this but hasn't issued a recalled yet but in the mean time im stuck with out a vehicle and paying notes on and not eligible for a loaner car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584040April 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed with engine failure. The dealer confirmed parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584041April 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated that the "Oil Change Required" message was displayed. The contact stated that while the vehicle was reversing, there was an abnormally loud sound heard. The contact stated that the vehicle had to be reversed slowly. The vehicle was not repaired. The contact received notification of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the remedy part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 73,423. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584085April 19, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2018 Ford EcoSport. The contact stated the vehicle failed to start. The contact had to depress the Push-to-Start button three times before the vehicle would start. After driving for 15 minutes, the engine overheated. The contact pulled over. The vehicle was restarted, but there was smoke detected. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584116April 19, 2024
ENGINE
Oil light came on, then 10 mins later engine light came on. Car started to jerk back and forth. Engine was making a loud rough noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584167April 19, 2024
ENGINE, UNKNOWN OR OTHER
Stop in the middle of the road , loss power while I’m driving ,suddenly stop !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583774April 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 60 MPH, the low oil level warning light illuminated, and the vehicle stalled. The contact pushed the vehicle to the side of the road. The vehicle was then towed to the dealer where it was diagnosed that the failure was directly related to the recall. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583801April 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583590April 17, 2024
ENGINE
I was driving on [XXX] in Houston, Texas. Low Oil Pressure warning came on dashboard. The vehicle lost power. I was able to limp off of the freeway. Thankfully the car didn’t die until I was off of the road. I have had the vehicle towed to the Ford dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583622April 17, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
Powertrain failure, low oil pressure light came on, occurred while driving 70 mph on freeway with moderate traffic my car suddenly decelerated to 35-40 mph with a semi truck behind me almost slamming into me and I couldn’t get the car to accelerate to get the the side of road to safety. Loud engine noise now when car is on, not able to accelerate past 30-40 mph. I feel it is not drivable. All dealerships I call tell me these parts have not been made available yet through the recalls received recall letter 3/29/24 from ford notifying that we would hear when we could schedule service to address this recall. This was first I was notified of this issue and my car had this incident on 4/16/24. Ford dealerships refuse to give me a loaner or fix my car until ford provides the parts . They state they all have 4-5 forced ecosports already waiting to be serviced with same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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