Ford Ecosport Complaints

1,865 consumer complaints on file.

#11606812August 6, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact's mother owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while her mother was driving 70 MPH, the vehicle started jolting. Additionally, the brake pedal was depressed, but the vehicle failed to respond and stalled. The check engine warning light, the low oil pressure warning light, and several other unknown warning lights were illuminated. The driver was unable to pull to the side of the road. The highway patrol assisted the contact's mother until the vehicle was towed to the dealer. The dealer diagnosed that the oil pump drive belt tensioner arm was fractured and there were metal shavings in the oil. Additionally, the dealer diagnosed that the loss of oil pump pressure had caused engine failure. The dealer determined that the engine and the turbo needed to be replaced. The vehicle was temporarily repaired. Additionally, the contact stated that the check engine warning light was illuminated several times three days after the repair. The vehicle was taken to the dealer, where it was determined that the transmission fluid was low. The dealer replaced the transmission fluid several times; however, the failure persisted. The dealer diagnosed that the transmission front gear box had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 64,150. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606813August 6, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606832August 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that a replacement long block was required. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606542August 5, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606549August 5, 2024
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606329August 4, 2024
ENGINE
When driving on the freeway, a low oil pressure alert came on, so the vehicle began to lose power and sound very bad. I had to stop on the freeway and pull over to a safe place on the road to check for any leaks or lack of oil. but everything was fine, I took him to a safe place away from the highway but the noise was constant so I had to ask for help from a tow truck to take him home since I was far from it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606356August 4, 2024
ENGINE
As I was driving home 8/2/24 at approximately 12:00pm the engine died in my 2020 Ford EcoSport. The automobile will not start, resulting in my having to get it towed. Powertrain Malfunction/ Reduced Power. P0012 A Camshaft position timing over - Retarded Bank 1 P0014 B Camshaft position Timing Over - Advanced or System Performance Bank 1 P0299Turbocharge/Supercharger Underboost P0340 Camshaft Position Sensor A Circuit Bank 1 or Single Sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605853August 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605839August 1, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 Ford EcoSport. The contact stated while driving 50 MPH, the vehicle shut off unintendedly but was able to be restarted. While at a stop light, the vehicle stalled. There was an unknown warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 33,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605589July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 55 MPH, the accelerator pedal was depressed; however, the vehicle lost motive power. In addition, the contact noticed white smoke coming from under the hood of the vehicle, and engine oil was leaking onto the ground. The service engine warning light was illuminated. In addition, the engine oil pressure warning light was illuminated occasionally. The contact stated that prior to the failure, the engine had been replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605601July 31, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that the vehicle stalled. The contact was able to restart the vehicle, but the vehicle was not functioning normally with the "wrench" symbol and the "low oil pressure" warning light was illuminated. The contact stated that the vehicle was independently gaining momentum and then losing momentum. The contact drove the vehicle to an independent mechanic who referred the contact to a dealer. The vehicle was not repaired. Additionally, the contact stated that the fuel gauge was no longer accurately measuring the fuel mileage. The contact stated that after refueling, the fuel gauge showed 65 miles remaining on the full tank of gasoline. The failure mileage was 39,978. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605699July 31, 2024
EXTERIOR LIGHTING:BRAKE LIGHTS:BULBS
The contact owns a 2018 Ford EcoSport. The contact stated while the brake pedal was depressed, the rear driver’s side and rear passenger’s side brake lights failed to illuminate as designed. No warning light was illuminated. The contact stated that the brake light bulbs had been replaced on several occasions. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605701July 31, 2024
ENGINE, UNKNOWN OR OTHER
There has been no incident because we are afraid to drive the car due to the recalled part. The first letter regarding the recall stated the parts were anticipated 2nd quarter 2024. Now it's 1st quarter 2025. What are we supposed to do in the meantime? Drive it and wait to be stranded on the highway? And will Ford push off the fix again once 2025 comes? There has to be a better solution in the wait-time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605674July 31, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while his wife was driving approximately 15 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer however, the vehicle was not diagnosed due to parts not being available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605639July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact took the vehicle to an independent mechanic for an oil change, after the oil change was performed, the vehicle began to stall upon depression of the accelerator pedal. There was no warning light illuminated. The contact also stated that upon depression of the brake pedal, the RMP's became elevated with the contact's foot firmly placed on the brake pedal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605352July 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while her daughter was driving 35 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact's daughter was able to pull to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was then towed to the dealer where the same assessment was made. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605097July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that on four separate occasions, the vehicle would stall upon the depression of the accelerator pedal without warning. The contact was able to restart the vehicle and resume normal driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605124July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 40 MPH, the "Low Engine Oil Pressure" warning light was illuminated. The contact pulled off the roadway and the vehicle stalled. The contact stated that the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed, and the engine was damaged and needed to be replaced; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The failure mileage was 30,217. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605192July 29, 2024
ENGINE, ELECTRICAL SYSTEM
Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605289July 29, 2024
POWER TRAIN
Vehicle exhibits transmission issues at 70k miles. When put into reverse, very sharp and sudden jerking is present. When shifting between gears there is hesitation, lagging, and slipping. No previous issues and all Ford scheduled maintenance has been followed. Local mechanic diagnosed transmission failure, and Ford dealership has had the car for almost a week with no answers. Ford customer service has been no help so far. Car shows no warning codes or error messages on dash. Car is 5 years old and 70k miles. First transmission service on owners manual is 100k miles for a fluid change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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