Ford Ecosport Complaints

1,865 consumer complaints on file.

#11617860October 3, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617998October 3, 2024
ENGINE
Engine failure at 9,667 miles. Coolant leaked into engine per ford. Ford stated known issue with escapes, hasn’t been recalled for escosports…will cost $10k to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617775October 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the contact became aware of a knocking sound coming from the engine with the low oil warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617465October 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617233September 30, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616764September 27, 2024
ENGINE
Was driving vehicle and lost power. Had vehicle towed to Ford dealership. Received email stating vehicle experienced engine failure. Also received a recall attachment and told the engine and turbo buster needed replaced. Was told it would be covered under warranty. Next day received call from dealership stating there were not going to cover engine under recall and I would need to pay almost $9,000 for a new engine. The vehicle is a 2021 ford ecosport with under 10,000 miles. When I contacted ford corp, they told me varied stories. First rep. Acknowledge the recall and then said it was up to the dealership to honor it. Second time I called ford corp. the rep said that there was no fix and only a work around and that my paying for the engine replacement was a work around the dealerships had come up with. When I reached back out to the dealership, they told me they had spoken with ford and was instructed to complete more diagnostics, which would cost me out of pocket for the diagnostics approximately $1400.00. I contacted another dealership and was told it would be two month before they could even look at it, due to the number of vehicles currently at their dealership waiting for engine replacements. I contacted ford corp again and was told there was a buy back option. I have just been waiting, when I spoke with the rep in the buyback department (9/25/24) she said it would be another 5 days and she would call me again. I asked about rental vehicles, she said that was up to the dealerships or that I could use a rental company like enterprise. I let her know that to rent a vehicle until the first quarter of 2025, when ford is supposed to have a fix for the vehicle would cost me close to, if not over $18,000 in rental fees. She said if she heard of ford starting a program to reimburse rental fees she would let me know. I asked if she would document the expected rental notes in the case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616565September 26, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616394September 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,765. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616507September 25, 2024
STRUCTURE:BODY
I own a 2018 Ford EcoSport, and I’ve been experiencing an issue with the swing gate. While driving, I’ll randomly get a notification that the gate is ajar, even though I haven’t opened it. If the vehicle is locked, the gate stays shut, but if it’s unlocked, the swing gate will sometimes open while I’m on the road. This issue happens more often when I’m driving on bumpy or uneven surfaces. It’s become a frequent problem, and I’m concerned about the safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616095September 24, 2024
ENGINE
Been dealing with the issue for almost a year and and a half. Went to the dealer and had to pay out of pocket for a temporary fix that they claimed was a lose hose clamp. After receiving a second letter stating to take it back to the dealer a second time and presented it and how an intern repair is available due to my car now leaking and burning oil and the service manager said they could not do anything and would not even look at my car and told me I had to wait the recalled parts are available although ford has offered an interm repair is allowed. This has been a headache for almost two years and I have contacted Ford telling me to take my vehicle in. Now I am at severe risk of my engine blowing up due to defective oil pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616121September 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle made an abnormal sound while decelerating and while coming to a complete stop. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616192September 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while coming to a complete stop while driving 5-6 MPH, the vehicle made an abnormal popping sound. The contact stated that the low oil pressure warning light was illuminated. The contact was able to drive to the residence nearby. The vehicle was taken to an independent mechanic the following day. The mechanic determined that the engine oil pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616301September 24, 2024
ENGINE
Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616018September 23, 2024
ENGINE
Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616024September 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while stopped at a traffic light, the light turned green and the contact depressed the accelerator pedal however, the vehicle stalled. The contact stated there were no warning lights illuminated. The contact was unable to restart the vehicle and the vehicle was towed to her sister's residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 78,800. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615796September 21, 2024
ENGINE
Wet belt problem needs new engine. Ford will only cover 40.00 a day for a Ford rental. No rentals in bay area at that price. Won't be fixed for over 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615615September 20, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2018 Ford EcoSport. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was intermittently sluggish and failed to respond as needed. The contact stated that the vehicle then lost motive power. The contact was unable to pull over to the side of the roadway. The contact was able to restart the vehicle; however, the vehicle experienced a rough start. The vehicle was taken to an independent mechanic, where the sparks plugs and ignition coils were replaced; however, the failure persisted. The contact stated while driving to the residence and depressing the accelerator pedal, the vehicle decelerated to 40 MPH and slowly accelerated to 50 MPH continuously. The dealer was notified of the failure and informed the contact that a diagnostic test and repair cost would be charged because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615662September 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615562September 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated there was an abnormal squeaking noise coming from the vehicle. The contact stated that the engine was overheating, and the vehicle lost motive power. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615434September 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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