Ford Ecosport Complaints

1,865 consumer complaints on file.

#11660106May 10, 2025
ENGINE, UNKNOWN OR OTHER
On Monday, [XXX] the ‘low engine oil pressure’ light came on in my car. It quickly turned off but then came back on and flickered off a second time. The third time it came on, it stayed on and my car slowed of its own accord before coming to a complete stop due to engine failure. I was on [XXX] (a major state highway with 65mph speed limits) on my way home from work. I was able to get over to the shoulder just milliseconds before the engine completely stopped working. Thankfully I was able to move over safely because I could’ve been hit by other motorists on the highway had my car come to a standstill in the middle of the lane. This issue has been confirmed by my local Ford dealer (Haldeman Ford Hamilton) to be related to the recall on the vehicle. Ford has been pushing back the availability for replacement parts for this recall for months. They still don’t have the parts available even though the recall notice was initially sent out in 2023. The dealership told me it could be 3-6 months before the parts are available to fix my car. I was told they had no loaner cars available for me because of all the other customers who are also having these issues with their Ford EcoSports and are currently using loaner cars. I was informed I’d have to wait 2-3 weeks for a loaner car to become available and in the meantime, I was responsible for finding my own transportation to/from work. Ford informed me they would not reimburse me for the cost of a ride-share service like uber nor would they reimburse me if I rented my own car as it had to be a Ford loaner vehicle. I also had to pay out of pocket for towing services to get my car towed off [XXX] and to the dealership. I have asked to be reimbursed for the towing services but Ford refuses to do so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660030May 9, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659923May 9, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 25V126000 (Power Train) and 23V905000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659738May 8, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the camshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 99,781. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659478May 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that a second notice would be mailed when parts became available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659543May 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659176May 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the vehicle made abnormal sounds. The low oil pressure warning light was illuminated. The contact stated that upon driving the vehicle, the low oil pressure warning light started flashing, and the vehicle made an abnormal metallic sound and started to stall. The contact drove back to the residence. The dealer was notified of the failure and informed the contact that the failure was likely an engine failure. The dealer towed the vehicle to their location. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer who could offer vehicle rental assistance. The contact contacted Serra Ford (39300 W 10 Mile Rd, Farmington Hills, MI 48335), who informed the contact that it could take up to 3 weeks to repair the vehicle. The vehicle was not diagnosed or repaired. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659184May 6, 2025
UNKNOWN OR OTHER
Back up camera doesn't work or has a distorted screen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659291May 6, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2021 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was able to restart. The contact received notifications of NHTSA Campaign Numbers: 25V126000 (Power Train) and 23V905000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,606. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658957May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle hesitated while starting. The contact stated that the check engine and START/STOP warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,800. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658967May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power when the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 33,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659084May 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659112May 5, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss of power braking assist, increasing the risk of a crash. Manufacturer's report date: 1/8/24 Started receiving multiple letters about recall which stated parts were unavailable. Called Pacifico to inquire about bringing car in - was told there was nothing that could be done, parts were unavailable and stated basically needs to breakdown and have a total failure before they could help me. Crazy since the recall states an increasing risk in crash. March 2024 broke down yet again, brought to the dealer and they assessed it was the recall. Parts still unavailable. Put in a rental from around April - 11/13/24. Every month I had to come back to dealership and pay $200 for rental then it would be reimbursed a week later. 11/13/24 got car back after 8 months - was told the car’s engine was replaced completely since the parts never became available/ everything was done and fixed. A week or so later check engine light came on again. Brought back to Pacifico told it was a computer issue and to drive it 50 miles to reset. November 27th check engine light still on, was told to drive another 100 miles. December 2024 inspection was done, they cleared engine light/ said nothing was wrong with it. 3/19/25 Check engine light comes on yet again - brought it directly to shop and they said yet again NOTHING WAS WRONG WITH IT. TURNED LIGHT OFF. 5/2/25 driving to work, the car just turned off/ broke down while I was actively driving, no warning, no nothing. I am lucky I was not involved in accident for I take major highways everyday. Car currently at shop diagnosis; bad purge valve
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658899May 5, 2025
ENGINE
My car went more than 30 days ago for service due to a serious call Recall# 23s64-23v9085, where I have been patiently waiting due to the parts being unavailable due to the parts not being in, and I stayed stranded with my autistic child in the middle of the turnpike without any power whatsoever to the vehicle putting my life iand my family in danger, the car I towed to the dealer and the engine had to be changed as a result of the recall, however the dealer is now telling me they need to charge me for a throtle manifold part wihich works with the engine to make the car function. They want me to pay for the part that should be covered through the recall, because this is a vital part of the engine functionality. I am very disappointed with the Gus Machado ford dealer, because they have said that if I do the part, I will take the car home with a tow truck and my car will not accelerate. As a result, they are trying to charge me for something that is part of the engine functionality. I feel disrespected that they have had to change the engine due to this recall but will not complete the work, as again, this is a vital part of the engine functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659018May 5, 2025
ENGINE, ELECTRICAL SYSTEM
2021 Ford EcoSport SES 2.0L gets an Engine Coolant Over-Temperature and Service Engine Soon Warning. In each instance, the Ford service center replaced the engine coolant temperature sensor and/or its associated wiring. In a short time after the repair, the same issue reoccurs (over six times now). Engine is not actually experiencing an over-temp issue, it is just that the sensor/wiring is faulty. When the issue occurs, the car is put into limp mode with reduced power/acceleration, sometimes at highway speeds or when accelerating onto the highway. I've been caught in traffic at highway speed then the car suddenly loses power in limp-mode forcing me to move over to slow lane or to pull over to the shoulder to avoid impeding traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658476May 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure, but informed the contact that there was no pressure in the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658401May 2, 2025
ENGINE
I have been waiting on this part for nearly year , engine oil pump drive belt tensioner arm to fracture,separate from the tensioner backing plate, or oil pump drive beltmarerialmay degradean lose teeth resulting in lose of engine oil pressure an cause engine damage which can cause me to wreck, I am needing this fixed as I do a lot of driving with with special needs granddaughter, please help get the part or buy back my vehicle than you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658109May 1, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658115May 1, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2021 Ford EcoSport. The contact stated that while driving at unknown speeds, the transmission was slipping. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling ) and 25V126000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 29,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657900April 30, 2025
ENGINE AND ENGINE COOLING, AIR BAGS
The contact owns a 2018 Ford EcoSport. The contact stated that the air bag warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); but the recall repair failed to repair the vehicle. The contact stated that the vehicle hesitated, and the engine failed after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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