Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10073895May 19, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE APPLYING THE ACCELERATOR PEDAL VEHICLE SUDDENLY ACCELERATED. CONSUMER WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND CRASHED INTO A TREE. DRIVER SUSTAINED FIRST DEGREE BURNS, AND WAS TAKEN TO A HOSPITAL. BOTH AIRBAGS DEPLOYED. VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. BUT DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10072901May 19, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING MY WIFE'S 1997 FORD CROWN VIC AT APPROX 55 MPH THE HOOD FLEW OPEN. THE LATCH SEPARATED FROM THE HOOD. THE ONLY DAMAGE WAS TO THE CAR AND OUR NERVES. I WILL HAVE IT REPAIRED AT A LOCAL BODY SHOP THIS WEEK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073760May 18, 2004
AIR BAGS:FRONTAL
DURING A FRONT END VEHICLE COLLISION AT 40 MPH, THE FRONT AIR BAGS DID NOT DEPLOY. THE CONSUMER SUFFERED MINOR INJURIES. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10072818May 18, 2004
SEATS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
(1.) MY CAR IS A 1992 FORD, CROWN VICTORIA LX. - I GOT INTO THE VEHICLE AND LEANED BACK ON THE BACK OF THE SEAT TO GET SOMETHING OUT OUT OF MY PANTS POCKET. AS I PRESSED ON THE BACK OF THE SEAT THERE WAS A METALIC "SNAP" SOUND AND THE BACK OF THE SEAT FLOPPED BACK 3 TO 4 INCHES ON THE DRIVER DOOR SIDE. LATER ON VIEWING THE SEAT FROM THE FRONT OF THE CAR IN FRONT OF THE BRAKE PEDDLE I WAS ABLE TO DETERMING THAT A WELDED IN CIRCULAR, THREADED, METAL, TAPPED FASTENER, (A CUSTOM MADE NUT) HAD TORN THROUGH THE PRESSED METAL FRAM THAT ATTACHED IT TO THE MOTORIZED PORTION OF THE SEAT. THE RESULTING HOLE IN THE PRESSED METAL FRAME COMPONENT WAS ABOUT ONE INCH IN DIAMETER. (2) THE FAILURE OF THE SEAT MAKES THE VEHICLE IMPOSSIBLE TO DRIVE. (3.) I HAVE CHECKED FOR RECALLS AND FOUND NONE RELATING TO THE SEAT EXCEPT FOR AN ELECTRICAL FAILURE. I HAVEN'T REPAIRED THE VEHICLE AS YET BUT I WILL LIKELY GO TO A AUTOMOBILE RECYCLING YARD AND LOOK FOR ANOTHER SEAT. OF COURSE INSPECTING FIRST FOR THE SAME FAILURE. ALSO, AS NEAR AS I CAN TELL THIS VEHICLE WAS NEVER IN AN ACCIDENT . AND IT ONLY HAS 84,000. MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072712May 17, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WE WERE TRAVELING ON I-15 IN A REMOTE AREA OF UTAH. WHEN OUR CAR'S INTAKE MANIFOLD RUPTURED BUT DIDN'T KNOW IT AT THE TIME AND LOST ALL OF THE COOLANT -STRANDING US. THE FAILURE OF THE MANIFOLD LED US TO BE TOWED TO BEAVER AND THEN FROM BEAVER TO ST. GEORGE UTAH. WE LEARNED THE FORD MOTOR COMPANY KNEW THERE WAS A PROBLEM WITH THIS PARTICULAR ENGINE 4.6 LITER AND IT HAPPEN QUITE FREQUENTLY. THEY WERE REPLACING THE DEFECTIVE MANIFOLD ON AN AS NEEDED BASIS. WE LEFT THE CAR TO BE REPAIRED AT THE ST. GEORGE FORD DEALERSHIP AND HAD TO RENT ANOTHER CAR. ST GEORGE FORD TOLD ME THAT THEY WOULD PUT ON A NEW MANIFOLD WHICH WAS NOT ALL PLASTIC, BUT THAT THEY WOULD NOT HELP ME OFF SET THE COST OF REPLACEMENT. ST. GEORGE FORD SAID BECAUSE I HAD MORE THEN 75,000 MILES ON THE CAR, THAT THEY WOULDN'T HELP WITH THE EXPENSE OF THE $1093.00 REPAIR PLUS $ 347.00 TOWING FEE. I THINK A PART THAT IS THIS DEFECTIVE SHOULD BE A VOLUNTARY REPLACEMENT BY THE FORD COMPANY FOR THE LIFE OF THE CAR. THIS IS AN ALL PLASTIC PART THEY KNEW IT WAS DEFECTIVE BECAUSE THEY HAVE RETOOLED AND MADE A CAST METAL REPLACEMENT. I THINK THAT WHEN THIS HAPPENS IT IS AN UNSAFE SITUATION AND IT ALSO LEAVES YOU STRANDED ON THE FREEWAY OR BACK COUNTRY WHERE WE LIVE. FORD ALSO TOLD ME THEY WERE REPLACING THE MANIFOLD ON AN AS NEEDED BASIS ON POLICE CARS AND OTHER VEHICLES WITH THE 4.6 LITER ENGINE FOR UNLIMITED MILEAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072558May 13, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
PREMATURE BEARING AND AXLE WEAR. IF NOT REPAIRED AXLE MAY BREAK. THIS WAS FOUND ON 7 OF 8 CARS CHECKED. CARS BUILT 02-04-03. MILEAGE 29278 TO 40559.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072556May 13, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
PREMATURE BEARING & AXLE WEAR ON REAR AXLES. (AXLE MAY BREAK IF NOT REPAIRED). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072408May 11, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PLASTIC INTAKE CRACKS AT HEATER HOSE CONNECTION. THIS IS A POLICE CAR WHICH CAN IDLE FOR LONG PERIODS AT A TIME.THIS CONDITION LEAKS ANTIFREEZE INTO THE WELL OF THE SPARK PLUG WHICH CAUSES A MISFIRE,AND THE CAR OVERHEATS IF NOT CONSTANTLY WATCHED.WE HAVE CHANGED MANIFOLDS AFTER CALLING FORD AND WE WERE TOLD ONLY A CRACK BEHIND THE ALTERNATOR WAS UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073342May 10, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE BACKING OUT OF THE DRIVEWAY, THE FRONT DRIVER SIDE LOWER BALL JOINT SNAPPED. THE CONSUMER HAD THE VEHICLE TOWED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068341May 5, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
DURING HIGHSPEED INTERSTATE HIGHWAY TRAVEL WITH CRUISE CONTROL ENGAGED, EVERY TIME CAR HIT A SHARP BUMP IN THE ROAD, THE CRUISE CONTROL WOULD DISENGAGE CAUSING UNEXPECTED DECELERATION, CAUSING DANGEROUS SITUATION FROM HIGHSPEED TRAFFIC APPROACHING FROM BEHIND. THIS IS A CONTINUEING, ONGOING PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072109May 4, 2004
WHEELS:RIM
CONSUMER RECEIVED RECALL NOTICE PERTAINING TO HIS RIMS, BUT HAD DIFFICULTY GETTING THE RECALL WORK PERFORMED. *PH ONE OF THE VEHICLE'S RIMS WERE LEAKING. THE CONSUMER CONTACTED THE DEALER ABOUT THE RECALL BUT WAS TOLD THAT THE PARTS WERE NOT AVAILABLE. SEVERAL MONTHS LATER THE CONSUMER CALLED ABOUT THE RIMS AND WAS GIVEN AN APPOINTMENT. WHEN THE CONSUMER ARRIVED AT THE DEALER THEY CLAIMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE DEALER ALSO STATED THAT IF THE CONSUMER WANTED THE RIMS REPLACED HER WOULD HAVE TO PAY FOR IT. (RECALL NUMBER 03V279000). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071862April 29, 2004
POWER TRAIN:AXLE ASSEMBLY
FOUR 2003 FORD CROWN VICTORIA POLICE CRUISERS WERE INSPECTED AND MECHANIC FOUND THREE OUT OF FOUR HAD DAMAGED AXLES. *PH THE PROBLEM WAS WITH THE REAR AXLES. ONE OUT THE AXLES WAS SAID TO HAVE DAMAGE TO THE POINT THE VEHICLE WASN'T DRIVABLE. THE UNIT HAD 25,300 MILES ON IT. THE DEALER MADE REPAIRS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065127April 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING 20-25 MPH, THE CONSUMER DEPRESSED THE BRAKE PEDAL, AND THE BRAKE PEDAL DESCENDED TO THE FLOORBOARD. AFTERWARDS, EXTENDED STOPPING DISTANCE WAS REQUIRED TO STOP THE VEHICLE. ONCE THE VEHICLE WAS SERVICED TECHNICIAN DETERMINED THAT THE BRAKE LINE WORE OUT, CAUSING THE MASTER CYLINDER TO LOSE BRAKE FLUID. *AK RECALL#98I001000. THE CONSUMER'S VEHICLE WASN'T INCLUDED IN THE RECALL. BOTH BRAKE LINES OF THE REAR WHEELS WERE REPLACED, ONE WAS WORN COMPLETELY THROUGH AND THE OTHER WAS WORN BUT NOT COMPLETELY THROUGH. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071744April 28, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING STEAM CAME FROM UNDER THE HOOD, AND THE TEMPERATURE GAUGE READ HOT. THIS OCCURRED BECAUSE THE INTAKE MANIFOLD CRACKED AND ANTI FREEZE LEAKED OUT. DEALERSHIP REPLACED THE CRACKED INTAKE MANIFOLD WITH A NEW REDESIGNED INTAKE MANIFOLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067360April 19, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
VEHICLE EXPERIENCED THE SAME PROBLEM AS DESCRIBED IN THE LOWER CONTROL ARM RECALL 98V322000. BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066063April 13, 2004
ENGINE AND ENGINE COOLING
COOLANT LEAK IN INTAKE MANIFOLD. MANUFACTERING DEFECT IM TOLD, BUT NO RECALL. WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066941April 8, 2004
SERVICE BRAKES, HYDRAULIC
FAILURE OCCURRED TWICE. THE SECOND TIME THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE, CONSUMER COLLIDED WITH ANOTHER VEHICLE. *PH *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064097March 29, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
AT HIGHWAY SPEED THE LEFT LOWER CONTROL ARM (TIE ROD) BALL JOINT CATASTROPHICALLY FAILED. FORTUNATELY, THE CAR WAS CONTROLLABLE AND PULLED TO THE SHOULDER. IT WAS LATER TOWED TO THE RESIDENCE.*AK A CHECK OF TSBS/RECALLS REVEALED THAT FORD HAD INITIATED A RECALL FOR CERTAIN CROWN VICTORIAS, SPECIFICALLY 1990-1996 POLICE, FLEET, AND NGV VEHICLES. FORD (LOCAL DEALER AND CORPORATE) HAS BEEN ADVISED OF THE PROBLEM BUT CLAIM THE VEHICLE WAS NOT THE SUBJECT OF A RECALL ACTION. THE VEHICLE IN QUESTION WAS EQUIPPED WITH A "HANDLING & PERFORMANCE PACKAGE" WHICH MAY HAVE INCORPORATED A STEERING LINKAGE SIMILAR TO THAT SUBJECT TO FORD'S RECALL. I'M CONCERNED FOR SEVERAL REASONS. FIRST, WE BOUGHT THE CAR NEW AND IT HAS BEEN WELL MAINTAINED AND INSPECTED ANNUALLY; THE JOINT SHOULD NOT HAVE FAILED. SECOND, THE JOINT COULD BE THE VERY SAME ONE THAT WAS THE SUBJECT OF A RECALL. IN THE FIRST CONCERN, FORD SHOULD TAKE ACTION TO ENSURE THAT OTHER OWNERS OF SIMILARLY EQUIPPED CARS ARE ADVISED OF THE POSSIBILITY. THE POTENTIAL FOR SERIOUS INJURY WAS GREAT. IN THE SECOND, HOW DO I ASCERTAIN WHETHER OR NOT THE JOINT WAS THE SAME ONE THAT PRECIPITATED THE RECALL? FINALLY, I PLAN TO DOCUMENT THE FAILURE (DIGITAL PICTURES ETC) AND PERFORM REPAIRS. HOW SHOULD I PROCEED WITH CONFRONTING FORD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062558March 18, 2004
SERVICE BRAKES, AIR:ANTILOCK
I WAS APPROACHING A TRAFFIC LIGHT AT APROX. 25 MPH. WHEN I APPLIED THE BRAKES, THE CAR DID NOT SLOW DOWN. I AGAIN APPLIED THE BRAKES AND THERE WAS A LOUD SCREECHING NOISE AS IF I HAD SLAMMED ON THE BRAKES..WHICH I HAD NOT DONE. THE CAR CONTINUED TO ROLL FORWARD EVEN THOUGH I HAD THE BRAKE PEDAL FULLY ENGAGED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10062471March 17, 2004
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
STEEL BRAKE LINES TO BOTH REAR BRAKE CYLINDERS DEVELOPED LEAKS CAUSING ALMOST TOTAL LOSS OF BREAKING. BOTH LEAKS OCCURRED ALONG THE FRAME MEMBER AT THE MIDPOINT OF THE CHASSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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