Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10118976May 13, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING AT APPROXIMATELY 40 MPH, THE DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR, AND HEARD A POPPING SOUND. THE BRAKE LINE RUPTURED AND FLUID HAD LEAKED EVERYWHERE. THE OWNER TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, AND WAS INFORMED THAT THEY SEE QUITE A BIT OF THESE FORD VEHICLES WITH THE SAME DEFECT. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120186May 7, 2005
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
CONSTANT ABS FAILURE CAUSED BY SENSOR AND STEEL RING RUST IN BRAKE SYSTEM. PROBLEM CAUSES ACTIVATION OF ABS SYSTEM WITHOUT REGARD TO SPEED, CONDITIONS OR ANY BRAKING EFFECTIVENESS. ABS PUMP MAY RUN AT ANY TIME THE BRAKES ARE APPLIED CAUSING INCREASED STOPPING DISTANCE ON SMOOTH DRY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119736May 4, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CRACKED PLASTIC INTAKE MANIFOLD LOST ENGINE COOLANT REPALCED INTAKE MANIFOLD WITH ALUMINUM MANIFOLD I STILL HAVE OLD PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118788May 1, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
MY FATHER BOUGHT A USED 1992 FORD CROWN VICTORIA LS. WHEN YOU TURN ON THE PARK OR DRIVING LIGHTS, THE ENTIRE DASHBOARD IS SO DIM YOU CAN HARDLY READ THE SPEEDOMETER. I HAVE BEEN DRIVING THE CAR FOR MY FATHER AND IT IS AN ACCIDENT WAITING TO HAPPEN. IN THE EVENING, THE PROBLEM RESOLVES ITSELF, IT IS DURING THE DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117062April 25, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE WAS PARKED AND TURNED OFF. FIFTEEN MINUTES LATER THE CONSUMER WAS INFORMED THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT RESPONDED AND PUT THE FIRE OUT. THE VEHICLE WAS TOTALED. *AK CONSUMER STATED THE FIRE STARTED IN THE ENGINE COMPARTMENT. THE MANUFACTURER WAS GOING TO SEND AN ENGINEER TO INVESTIGATE THE FIRE. WITNESSES SAID THAT WHILE THE VEHICLE WAS BURNING THEY COULD HEAR THE ENGINE TRYING TO START. *JB *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118014April 17, 2005
AIR BAGS:FRONTAL
MY HUSBAND WAS BLINDED BY THE DRIVER AIRBAG ON A 1993 FORD CROWN VICTORIA IN SEPTEMBER 2002. IT WAS A LOW IMPACT SINGLE CAR ACCIDENT AT 8 MPH. THE AIRBAG DID NOT GO OFF IN A TIMELY MANNER AND BLINDED MY HUSBAND INSTANTLY. MY HUSBAND SUFFERED A TEAR IN THE LEFT MUSCLE AND PERMANENTLY LOST THE VISION IN THAT EYE, TORN IRIS ON BOTH EYES, BLOOD CLOTS IN BOTH EYES; CORNEA DAMAGE TO BOTH EYES... THE LIST IS LONG. HE HAS HAD 8 EYE SURGERIES AND WE ARE STILL UNSURE OF HE WILL LOSE THE REST OF WHAT VISION HE HAS IN THE RIGHT EYE. FORD HAS HAD MANY CASES SINCE THEN, BUT WILL STILL NOT RECALL THESE CARS FOR 1992-1996, WHICH INCLUDE THE GRAND MARQUIS. FORD LOST A CASE IN 2000 (HOFFMAN V. FORD) AND ACCORDING TO AUTOMOTIVE NEWS: FORD WAS AWARE OF AIRBAG COMPLAINTS THAT HAD BEEN MADE BY CONSUMERS, BUT FORD SAYS THEY DID NOTHING BECAUSE NO ONE EVER FILED A LAWSUIT. SINCE THEY LOST THE HOFFMAN CASE, FORD STILL HAS NOT RECALLED THE CARS FOR THE DEFECTIVE AIRBAGS. DURING A $1 BILLION COST SAVING BY FORD, THEY CHANGED THE AIRBAG SENSORS FROM 5 TO 3 SENSORS. THIS SAVED FORD $18-25 PER CAR. THIS COST SAVING IS COSTING PEOPLE THEIR LIVES OR THEY ARE BEING BLINDED WHEN THE AIRBAG DOESN'T GO OFF WHEN IT SHOULD. THE 1993 FORD CROWN VIC'S AIRBAG IS RELEASED INTO YOUR FACE AT . WHEN ARE THE CONSUMERS AND JURIES GOING TO BE TOLD THE TRUTH ABOUT THESE AIRBAGS AND THEIR DANGERS. AIRBAGS MAY SAVE LIVES BUT THEY ALSO BURDEN A FAMILY WITH FINANCIAL RUIN, A LIFETIME OF MEDICAL BILLS AND EMOTIONAL DISTRESS AND FORD TAKES NO RESPONSIBILITY FOR THE RESULTS TO US CONSUMERS. WE LOST OUT CASE AGAINST FORD.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10117935April 15, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
1997 FORD CROWN VICTORIA W/61,705 MILES WAS MAKING A STRANGE SOUND. THINKING IT MIGHT BE THE BRAKES, I TOOK IT TO A SERVICE CENTER. WHILE THEY WERE TESTING IT SMOKE STARTED POURED OUT OF THE HOOD. THE RESULT INDICATED THERE WAS A CRACK IN THE PLASTIC' MANIFOLD WHICH HAD TO BE REPLACED W/A FORD PART THAT WAS A METAL PART. I UNDERSTOOD THERE WAS A RECALL THAT ONLY INCLUDED POLICE OR FLEET CARS. IT SEEMED TO ME THAT THERE SHOULD BE SOME RECOURSE TOWARD THE FORD MOTOR COMPANY. THIS CAR HAD ONLY 61,705 MILES ON IT. WHO WOULD THINK A PLASTIC MANIFOLD WOULD HOLD UP AT ALL? NOT ME CERTAINLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116642April 8, 2005
TIRES:SIDEWALL
DRIVING DOWN INTERSTATE 70 AT 75 MPH. SUDDEN BLOW-OUT OF THE SIDEWALL OF A MICHELIN TIRE WITH 1825 MILES ON IT. THE DEALER SAID THEY HAD NEVER SEEN ANYTHING LIKE IT ON A MICHELIN BEFORE. I HAVE SINCE HEARD OTHERWISE. THEY COULD NOT GET A REPLACEMENT FOR SIX DAYS AND HAD TO RENT ME A CAR TO USE. THERE WERE NO OTHER MICHELIN TIRES OF THAT SIZE ANYWHERE IN THE STATE. THIS IS A NEW FORD CROWN VICTORIA LESS THAN 60 DAYS OLD. RIGHT FRONT TIRE. VERY EXCITING RIDE FOR A FEW MOMENTS! LOTS OF SMOKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116100March 30, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CAR WAS RUNNING NORMALLY WHEN I GRADUALLY STARTED TO SMELL COOLANT COMING FROM UNDER THE HOOD. I LOOKED AND SAW COOLANT LEAKING FROM AROUND THE THERMOSTAT HOUSING. I WENT AND REPLACED THE GASKET FOR THE THERMOSTAT AND ADDED SILICONE. THE COOLANT THAN STARTED TO LEAK EVEN WORSE. I LOOKED AT THE MANIFOLD AND IT APPEARED THAT THERE WAS A SMALL CRACK ON THE HOUSING. I FOUND OUT THAT VIA THE INTERNET AND A PUBLIC WORKS TECH THAT THE PLASTIC MANIFOLDS WERE DEFECTIVE. I CALLED A FORD DEALERSHIP AND THEY SAID THAT IT WAS OUT OF THEIR 7 YEAR WARRANTY. THEY SAID THAT I WOULD HAVE TO PAY FOR IT. A KIT COSTS AROUND $589 AND CHEVRON QUOTED PARTS AND LABOR AT $1,050.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117019March 29, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING AT 65 MPH CRUISE CONTROL SAFETY SWITCH FAILED. CONSUMER PARKED THE VEHICLE IN DRIVEWAY AND THE WIRING CAUGHT ON FIRE AFTER BEING PARKED FOR ABOUT FIVE TO TEN MINUTES. CONSUMER EXTINGUISHED THE FIRE, AND VEHICLE WAS TOWED TO DEALER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10117030March 29, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
RECALL CAMPAIGN 04V328000 CONCERNING REAR AXLE SHAFT FRACTURE. A ROARING NOISE WOULD COME FROM THE REAR OF THE VEHICLE WHEN DRIVING AT ANY SPEED. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC DETERMINED THAT THE REAR WHEEL BEARING, SEALS AND THE AXLE SHAFTS NEEDED TO BE REPLACED. HE FOUND THIS RECALL ON ALL DATA, AND SUGGESTED THAT THE CONSUMER CONTACT THE DEALER. DEALER INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THIS RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116975March 28, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE INTAKE MANIFOLD IS MADE OF PLASTIC. IT SPLITS AT THE CASING SEAMS, WHICH CAUSES ANTI-FREEZE TO SHOOT ALL OVER THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115958March 28, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I OWN A 1997 FORD CROWN VICTORIA. I WAS PULLING OUT OF A PARKING SPOT IN A MINI MALL WHEN THE FRONT RIGHT TIRE FELL OFF MY VEHICLE. IT TURNS OUT THAT THE BALL JOINT HAD SNAPPED. HAD THIS HAPPENED 10 MINUTES EARLIER, I WOULD HAVE BEEN SERIOUSLY HURT AS I WAS DRIVING ON THE NEW JERSEY TURNPIKE DOING 65 MPH. IT HAS COME TO MY ATTENTION THAT THIS HAS HAPPENED ON OTHER FORD PRODUCTS AS WELL AND AS SUCH I THINK THAT YOUR AGENCY IS RESPONSIBLE. IN ADDITION, A PREVIOUS LETTER TO THIS DEFECT WAS SUBMITTED, BUT I HAVE NOT HAD ANY REPLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113077March 28, 2005
ELECTRICAL SYSTEM
WHILE DRIVING 60 MPH THE BRAKE SENSOR LIGHT CAME ON AND THE VEHICLE BEGAN SMOKING WITHOUT WARNING. WHEN THE CONSUMER PULLED OFF THE ROAD HE NOTICED THAT FLAMES WERE COMING FROM THE FRONT END. AS A RESULT THE VEHICLE WAS CONSIDERED A TOTAL LOSS. *NM THE FIRE DEPARTMENT INDICATED IT WAS A ELECTRICAL FIRE. *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10114787March 26, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
THE FOLLOWING IS A WELL KNOWN AND WELL DOCUMENTED DESIGN CROWN VICTORIA 4.6 ENGINE FAILURE, WHICH FORD HAS IGNORED AND CLAIMED IT IS "INVESTIGATING" FOR THE ORDINARY CONSUMER, WHILE PROVIDING EXTENDED WARRANTIES FOR POLICE CARS AND TAXIS. OBVIOUSLY, THEY DON'T WANT TO LOSE THIS FLEET MARKET. THERE HAVE EVEN BEEN NEWS STORIES ON THIS VIA NBC. THE FAILURE RELATES TO A PLASTIC INTAKE MANIFOLD CRACKING PREMATURELY, CAUSING COMPLETE LOSS OF COOLANT FLUIDS, EXTREME CONSEQUENT ENGINE OVERHEATING, AND RESULTANT CATASTROPHIC ENGINE FAILURE. THEY SELL THE REPLACEMENT AND RE-ENGINEERED PART FOR NEARLY 600 DOLLARS AND CHARGE ALMOST 500 DOLLARS ADDITIONAL TO INSTALL IT. THIS IS A NON-MOVING PART WHICH SHOULD NOT FAIL UNDER NORMAL USE! THERE IS EVEN AN ENTIRE AFTERMARKET BUSINESS MAKING THESE PARTS AS A REPLACEMENT FOR LESS MONEY...ALTHOUGH I SUSPECT MOST FOLKS JUST PAY FORD TO DO THE REPAIR. QUERIES TO DEALERS MEET WITH A REITERATION OF THE ABOVE INFORMATION AND A KIND "SORRY, IT'S NOT COVERED" REPLY. I BELIEVE THIS IS A CASE OF FRAUD AND MISREPRESENTATION OF FITNESS, AS OPPOSED TO THE NORMAL RISKS OF WEAR AND TEAR...THEIR POLICY REGARDING LUCRATIVE FLEET EXTENDED REPAIRS SPEAKS TO THIS, IN MY OPINION. THIS IS A SAFETY HAZARD DEFECT DUE TO ENGINE STALLING AND POWER ASSIST LOSS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114266March 17, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I HAVE A 1996 FORD CROWN VICTORIA WITH A 4.6L ENGINE. I BOUGHT IT MARCH 16TH 2005. ON MARCH 17TH 2005 I DROVE IT FOR THE FIRST TIME TO WORK. I ACCELERATED TO 70 MPH ON THE US-131. THE INTAKE GAVE OUT AND SMOKED OUT THE ENTIRE HIGHWAY. IT CRACKED ON THE FRONT COOLANT RUNNER OF THE INTAKE MANIFOLD. I WAS ALTE TO WORK AND HAD TO HAVE THE CAR TOWED. I AM GOING TO BE CHARGED ABOUT $600 FOR THE REPLACEMENT INTAKE INSTALLLED. THE MECHANIC TOLD ME THAT THE INTAKES WERE RECALLED, BUT ONLY ON COMMERCIAL VEHICLES NOT PRIVATE OWNED. WHY IS THIS? IS THE PRIVATE CITIZEN NOT IMPORTANT ENOUGH? I AM LIVING FROM PAYCHECK TO PAYCHECK NOW, I CAN'T AFFORD TO HAVE THIS KIND OF WORK DONE. MY INCOME IS LIMITED. I CAN ONLY HOPE I CAN SCRAPE UP THE MONEY, SO I CAN GET TO WORK NOW. NOT HAPPY. I WILL KEEP THE OLD PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114191March 16, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
PLASTIC INTAKE MANIFOLD CRACKED, FIRE HAZARD; MAJOR ENGINE PARTS MADE OF PLASTIC, NOT MADE TO WITH STAND HIGH HEAT TEMPS. REPLACED INTAKE MANIFOLD, ONLY AVAILABLE REPLACEMENT IS PLASTIC AS WELL, WHICH WILL CRACK AGAIN!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115091March 14, 2005
EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING AT NIGHT HEADLIGHTS FAILED FOR ABOUT TWO MINUTES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113780March 7, 2005
VEHICLE SPEED CONTROL
WHILE MERGING FROM A SECONDARY ROAD THE 2005 FORD CROWN VICTORIA (POLICE CAR) ACCELERATED SUDDENLY WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE. *NM ACCELERATION CONTINUED AND THE VEHICLE DID NOT RESPOND DESPITE THE BRAKES BEING APPLIED. THE VEHICLE SWERVED OUT OF CONTROL, STRUCK A MEDIAN AND DROVE OFF THE ROAD INTO A SNOW BANK. THE VEHICLE SUSTAINED FRONT END DAMAGE AND A BENT FRAME. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10113444March 4, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE THE VEHICLE WAS IN THE REPAIR SHOP TO HAVE ITS TIRES ROTATED THE MECHANIC INFORMED AND SHOWED THE CONSUMER THAT ALL THE METAL BRAKE LINES WERE CORRODED, AND NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Crown Victoria