Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10175427December 6, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DEAR SIR OR MADAM: I AM AWARE OF THE FORD CAMPAIGN 05N04 REGARDING THE COMPOSITE INTAKE MANIFOLD REPLACEMENT PROGRAM. MY 1996 CROWN VIC FELL TO THIS DEFECT TO ON 11/20/06 WHICH RESULTED IN A NEEDED REPLACEMENT USING THE PRESCRIBED FORD REPAIR KIT. MY LOCAL FORD DEALER SAID THE REPAIR PROGRAM HAD EXPIRED WITH NO REIMBURSEMENT POSSIBLE. AFTER SOLICITING FORDS COMMENTS DIRECTLY (REPLY CAN BE FORWARDED) I INTERPRET THEIR RESPONSE THAT PART FAILURE, WHILE THE SAME AS OTHERS, DID NOT HAPPEN SOON ENOUGH AND THEREFORE INELIGIBLE. IN YOUR OPINION IS THERE ANY RECOURSE TO APPEAL THEIR DENIAL FOR CLAIM? ARE YOU STILL RECEIVING LETTERS/EMAILS THAT THIS IS AN ONGOING PROBLEM? MIGHT THERE BE ANOTHER JUDGMENT AGAINST THEM TO COVER OTHERS WITH THIS SAME FAILURE? YOUR HELP IS APPRECIATED. THANK YOU. *NM UPDATED 02/15/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175029December 3, 2006
STRUCTURE:FRAME AND MEMBERS
NOTICEABLE DETERIORATION RUST THROUGH OF RIGHT FRONT PASSENGER SIDE FRAME RAIL ASSEMBLY FORWARD OF THE SHOCK TOWER AND SPRING ASSEMBLY. *2 PART FRAME RAIL, OUTSIDE ASSEMBLY NO APPARENT DETERIORATION BUT PASSENGER SIDE INNER ASSEMBLY HIDDEN BY PLASTIC COVER HAS SEVERE RUST AND SOME AREAS COMPLETE THROUGH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174862December 1, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE HESITATED AND SPUTTERED BADLY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THERE WAS A CRACK IN THE MANIFOLD, AND THAT THE NUMBER 4 HEATER COIL HAD FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174034November 22, 2006
TIRES, TIRES:SIDEWALL
I OWN A 2003 FORD CROWN VICTORIA. IT CAME WITH 4 EAGLE LS TIRES. THE ORIGINAL TIRES ARE OVER 27 K MILES, BUT THE NEW ONES I BOUGHT AND PLACED ON THE FRONT SIDE, HAVE WORN FROM THE INSIDE. THESE NEW TIRES SIMPLY WORN AND PULVERIZED INSIDE AND BLOW. SO FAR I HAVE BOUGHT 3 TIRES AND THE 3 HAVE BLOW ON THE SIDEWALL. I'D LIKE TO KNOW IF THERE'S ANY RECALL FOR THIS TIRES THAT ARE ONLY 3,414 MILES OLD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173010November 9, 2006
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
PREMATURE REAR AXLE BEARING/AXLE FAILURE ON 2005 FORD CROWN VICTORIA WITH POLICE PACKAGES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173043November 9, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THERE WAS A CLICKING SOUND COMING FROM THE REAR END OF THE VEHICLE COUPLED WITH A SMELL GAS THEN THE VEHICLE BEGAN TO LOOSE POWER. THE VEHICLE WAS TOWED TO DEALER WHO DETERMINED THE ENGINE COMPUTER NEEDED TO BE REPLACED. THERE WAS AN ACTION # PE02071 CONCERNING THE FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY THAT THE CONTACT BELIEVES RELATES TO THE PROBLEMS WITH THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172560November 3, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
I PARKED MY 1992 FORD CROWN VICTORIA ON THE STREET WHILE I WAS AT MY HOME FOR 45 MINUTES. I DECIDED TO LEAVE TO GO SOMEWHERE ELSE. WHEN I GOT TO MY CAR, I SMELLED BURNING AND SAW WISPS OF SMOKE COMING FROM UNDERNEATH MY ENGINE AREA. I QUICKLY OPENED MY DRIVER'S SIDE DOOR AND SMELLED SMOKE AND POPPED THE HOOD. INSIDE, THERE WAS A SMALL FIRE (GRAPEFRUIT SIZE) IN FRONT OF THE STEERING COLUMN. I RAN INTO THE HOUSE AND GOT SOME WATER AND DOUSED THE FLAMES. I WAS VERY LUCKY, BECAUSE I SEEM TO HAVE CAUGHT THE FIRE WITHIN A FEW MINUTES OF WHEN IT STARTED. I TOOK THE CAR INTO MY LOCAL FORD DEALERSHIP, AND THE PROBLEM WAS THE CRUISE CONTROL DEACTIVATION SWITCH. THEY REPLACED THE CRUISE CONTROL SWITCH AND A WIRING HARNESS THAT HAD BURNED (AT MY EXPENSE). THEY INFORMED ME THAT THE PROBLEM WAS FIXED. I CALLED FORD TO DISCUSS THIS ISSUE, AND THEY INFORMED ME THAT MY CAR WAS UNDER RECALL BACK IN 1999, AND THE PROBLEM WAS FIXED ON 7/7/1999 WHEN MY DAD OWNED THE CAR. THIS WAS ACTUALLY EVEN MORE CONCERNING TO ME, BECAUSE THE REPLACEMENT SWITCH, WHICH SUPPOSEDLY FIXED THE ORIGINAL SPONTANEOUS COMBUSTION PROBLEM, SEEMS TO BE DEFECTIVE AS WELL!! SO MY CAR IS NOW ON ITS SECOND "FIXED" CRUISE CONTROL SWITCH. I AM ALSO CONCERNED FROM MY DISCUSSION WITH THE NHTSA REPRESENTATIVE. HE SAID THAT NO RECALLS CAN BE ISSUED FOR VEHICLES THAT ARE OVER 10 YEARS OLD. HE THEN TOLD ME THAT MY COMPLAINT WOULD NOT DO ANYTHING SINCE MY CAR WAS OVER 10 YEARS OLD. I DON'T EXPECT TO BE REIMBURSED FROM MY EXPERIENCE WITH THE FIRE, HOWEVER, THIS IS DISTURBING TO ME KNOWING THAT MY COMPLAINT COULD BE DISMISSED OUT OF HAND. I WANT TO MAKE SURE THAT OTHERS DON'T HAVE THIS SAME PROBLEM. ESPECIALLY WHEN DEALING WITH A CAR SETTING ITSELF ON FIRE WHEN IT IS NOT RUNNING. THIS COMPLAINT SHOULD BE THOROUGHLY EVALUATED BEFORE DISMISSING IT. IF THE CAR HAD BEEN PARKED IN MY GARAGE WHILE I SLEPT, IT COULD HAVE EASILY BURNED DOWN THE HOUSE, OR KILLED SOMEONE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172067October 29, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I OWN A 1999 FORD CROWN VICTORIA WITH 79,514 MILES ON IT. APPROXIMATELY 2 MONTHS AGO, I STARTED EXPERIENCING PROBLEMS WITH THE ENGINE RUNNING HOT BUT NOT OVERHEATING AND WHAT APPEARED TO BE A COOLANT LEAK. I IMMEDIATELY REPLACED THE RADIATOR HOSE. IT DID NOT HELP. I TOOK THE VEHICLE TO HAVE THE OIL CHANGED AND ASKED THAT THE COOLANT SYSTEM BE PRESSURE TESTED FOR LEAKS. IT WAS DETERMINED THAT THE INCREASED TEMPERATURE OF THE ENGINE HAD CAUSED THE THERMOSTAT HOUSING TO CRACK AND IT WAS ALSO DIAGNOSED TO NEED THE INTAKE MANIFOLD REPLACED. I PARKED THE VEHICLE FOR THE NEXT 2 1/2 MONTHS. DUE TO FINANCIAL OBLIGATIONS, I COULD NOT AFFORD THE REPAIR WHICH WAS ESTIMATED TO BE $750 -850. NOW THAT I AM ABLE TO MAKE THE REPAIRS, A CALL TO A LOCAL FORD DEALER MADE ME AWARE OF THE FACT THAT THE INTAKE MANIFOLD WAS DEFECTIVE, HOWEVER SINCE MY VEHICLE WAS PUT IN PRODUCTION IN DECEMBER 1999, I HAD MISSED THE RECALL DEADLINE. I HAVE OWNED THIS VEHICLE FOR ALMOST 3 YEARS. IN THAT TIME, I HAVE NOT RECEIVED ANY INFORMATION ON THE RECALL OR THE CLASS ACTION SUIT AGAINST FORD. MY VEHICLE HAS HAD MAINTENANCE PERFORMED BY LOCAL FORD DEALERS AT WHICH TIME, I WAS NEVER MADE AWARE OF THE FAULTY PART. I DON'T FEEL AS THOUGH THIS IS FAIR. I WAS NOT MADE AWARE OF THIS FACTORY DEFECT, NOR WARRANTY EXTENSION TO HAVE IT REPLACED. IF I HAD BEEN AWARE, I WOULD HAVE HAD THE PART REPLACED. NOW, BECAUSE OF FAILURE BY THE MANUFACTURER TO INFORM THE CONSUMER OF THIS DEFECTIVE PART AND THE RECALL, I AM FORCED TO PAY TO HAVE THIS DEFECTIVE PART REPLACED. THIS IS AN UNEXPECTED EXPENSE THAT WILL DEFINITELY CAUSE A STRAIN ON MY FAMILY FINANCES. NOT ONLY THAT, UPON CALLING TO GET THE PRICE OF THE INTAKE MANIFOLD, I WAS INFORMED THAT I MISSED THE EXTENDED WARRANTY DEADLINE FOR MY VEHICLE (DECEMBER 2005). I DO NOT THINK THIS IS FAIR. I WOULD LIKE TO KNOW IF I CAN PURSUE ACTION TO HAVE MY EXPENSES REIMBURSED AND IF NOT, HOW CAN I PURSUE LEGAL ACTION. RESPECTFULLY, OTHA FARRIS, JR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171453October 20, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE AT A STOP, THE GEARSHIFT WAS SHIFTED INTO DRIVE AND THE VEHICLE ACCELERATED OUT OF CONTROL, BOUNCED OVER A HIGH CURB, AND WAS FISHTAILING. THE CONTACT ESTIMATED THE SPEED TO HAVE REACHED 70 MPH BEFORE THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TOWED TO THE SERVICE DEALER, WHO DETERMINED THAT THE THROTTLE PEDAL HAD SEIZED. THE MANUFACTURER WAS NOTIFIED. UPDATED 12/5/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171330October 19, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS AFTER DEPRESSING THE BRAKE PEDAL AND STOPPING, THE VEHICLE SURGED FORWARD INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER SEVERAL TIMES HOWEVER; THE PROBLEM COULD NOT BE DUPLICATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169915October 4, 2006
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
BOTH MY HUSBAND AND I COMPLAINED WHEN OUR CROWN VICTORIA WAS NEW AND ONWARD ABOUT THE FRONT DOORS WERE OPENED TO EXIT THE VEHICLE NOT HOLDING OPEN AND SNAPPING BACK ON THE DRIVER OR PASSENGER TRYING TO EXIT THE VEHICLE. FORD DID NOTHING ABOUT THIS, AND IGNORED THIS PROBLEM. EVEN WHEN WE TOOK OUR VEHICLE IN FOR SERVICE, WE TOLD THE ATTENDANT ABOUT THIS PROBLEM AND STILL NOTHING WAS DONE TO SOLVE THIS PROBLEM. WHEN SOMEONE PUTS THERE FOOT OUT TO EXIT A VEHICLE, THEY DON'T EXPECT THE DOOR TO SNAP BACK ONTO THEM. I'VE HAD MY LEG CLIPPED NUMEROUS TIMES, BESIDES MY EAR AND HEAD WHEN THE DOOR DOESN'T HOLD OPEN. I THINK FORD SHOULD HAVE DONE SOMETHING ABOUT THIS EARLY ON, INSTEAD OF DENYING THE PROBLEM UNTIL THE WARRANTY WAS OUT OF DATE. WE TOLD FORD ABOUT THE PROBLEM DOORS EVEN ON THE NEW OWNERS REQUESTED REVIEW OF OUR NEW AUTO. THIS PROBLEM HAS CONTINUED FROM THE FIRST TIME WE PURCHASED THIS 1999 CV ON TO THIS PRESENT DAY. FORD, WHAT SAY YOU!!! *NM
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10168954September 22, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT*: THE CONTACT STATED AN INDEPENDENT SERVICE MECHANIC FOUND A MILKY SUBSTANCE IN THE RADIATOR COOLANT RESERVOIR INDICATING A PROBLEM WITH THE INTAKE MANIFOLD. THE ENGINE TEMPERATURE WAS RUNNING HIGH AS WELL. A SERVICE DEALER OFFERED TO CHECK FOR LEAKS, BUT INFORMED THE CONTACT THE WARRANTY HAD EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168817September 21, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MY WIFE WHILE TRAVELING TO VISIT HER SON IN A DISTANT CITY, SHE PULLED INTO A SHOPPING CENTER TO CALL HIM, HE LIVED NEARBY. HE CAME TO THE SHOPPING CENTER IN AN EFFORT TO LEAD HER TO HIS RESIDENCE. WHEN LEAVING SHE NOTICED SMOKE AND THOUGHT THE VEHICLE CAUGHT FIRE. FURTHER INVESTIGATION PROVED IT WAS AN ANT-IFREEZE LEAK. THE FAILURE WAS THE INTAKE MANIFOLD PRODUCED OF AN INFERIOR MATERIAL (NYLON) A CRACK DEVELOPED AT 100614 MILES CAUSING THE ANTIFREEZE TO LEAK OUT AND OVERHEAT THE ENGINE AND CAUSE MORE DAMAGE. WITHIN SEVERAL DAY THE AUTO WENT TO THE REPAIR SHOP AND THE INTAKE MANIFOLD WAS REPLACED A SUBSTANTIAL COST. THERE WAS NO RECALL PRESENT WITH THIS EVENT HOWEVER FORD MOTOR COMPANY HAD A CLASS ACTION SUIT WITH THIS EVENT AS ITS CENTER PIECE. UNFORTUNATELY THE FAILURE ON MY FORD OCCURRED AFTER THE CLASS ACTION SUIT EXPIRED. THE SUIT WAS LIMITED BY A TIME FRAME. MY THOUGHT IS ALL NYLON MANIFOLD WILL FAIL FAR SHORT OF THE EXPECTATIONS OF THE LIFE OF THE ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168807September 20, 2006
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
97 FORD CROWN VICTORIA PLASTIC HEADLIGHT ASSEMBLIES FOGGED OVER AND BECAME USELESS AND DANGEROUS..TRIED VARIOUS CLEANING AGENTS TO NO AVAIL..HAD TO REPLACE BOTH HEADLAMP ASSEMBLIES.. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168611September 19, 2006
POWER TRAIN:AXLE ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, A GROWLING NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE. IT WAS DRIVEN TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE REAR AXLE WAS WORN AND WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168612September 19, 2006
POWER TRAIN:AXLE ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, A GROWLING NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE. IT WAS DRIVEN TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE REAR AXLE WAS WORN AND WAS REPLACED. *AK UPDATED 10/5/2006 - THE CONSUMER EXPLAINED THAT THE AXLE BEARINGS WERE GULLYING THE AXLE'S CAUSING PREMATURE WEAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168567September 18, 2006
VEHICLE SPEED CONTROL
WHILE MY MECHANIC WORKED ON MY CAR, I BORROWED HIS 1989 CROWN VICTORIA. ON THE THIRD DAY I HAD IT, WHILE DRIVING IN A 45 MPH ZONE, THE GAS PEDAL SUDDENLY PULLED AWAY FROM MY FOOT AND WENT ALL THE WAY TO THE FLOOR. I WAS NOT USING CRUISE CONTROL SO I TRIED PULLING THE PEDAL UP BY PLACING MY FOOT UNDER IT AND PULLING UP. THAT DIDN'T WORK SO I HIT THE GAS PEDAL A FEW TIMES, BELIEVING IT WAS STUCK SOMEHOW. WHEN THAT DIDN'T WORK I HIT THE BRAKES TO PULL THE CAR OVER. THE CAR WAS QUICKLY GAINING SPEED AS I DID ALL OF THESE THINGS AND HITTING THE BRAKES DIDN'T DO ANYTHING AT ALL. THEN I STOOD ON THE BRAKES WITH BOTH FEET WHILE THE CAR WAS UP TO 80 MPH. STANDING ON THE BRAKES WITH BOTH FEET ONLY BROUGHT IT DOWN TO 60 MPH. I THEN MANAGED TO GET THE CAR INTO NEUTRAL GEAR AND PULL IT OVER ON THE SHOULDER BY ALSO USING THE BRAKES, BUT IT WAS REVVING HIGH AND BLACK SMOKE WAS NOW COMING FROM UNDER THE HOOD. I GOT OUT OF THE CAR AND RAN DOWN THE ROAD AWAY FROM THE CAR, WHEN THE CAR STARTED SPARKING UNDERNEATH, THEN IT BROKE INTO FLAMES. THE WHOLE FRONT OF THE CAR WAS ENGULFED IN FLAMES AND 2 TIRES EXPLODED BEFORE THE FIRE COMPANY ARRIVED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10167914September 11, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY INTAKE MANIFOLD BEGAN LEAKING APPROXIMATELY 2 DAYS AFTER I BOUGHT IT,6 MONTHS LATER IT'S LEAKING IN A SECOND LOCATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167395September 5, 2006
SUSPENSION:FRONT
1. I HAD JUST BACKED OUT OF A PARKING SPOT, FINISHED TURNING THE CAR AROUND TO FACE FORWARD AND BEGAN APPROACHING EXIT OUT OF PARKING LOT. I ESTIMATE SPEED AT THE MOMENT OF FAILURE WAS LESS THAN FIVE (5) MPH. IT IS VERY FORTUNATE THAT I WAS NOT GOING FASTER OR I COULD HAVE LOST CONTROL OF THE CROWN VIC, BEEN KILLED, OR KILLED SOMEONE ELSE. AS I BEGAN TO APPROACH THE EXIT, I HEARD A SOUND OF METAL DRAGGING ON THE STREET. I THOUGHT I ACCIDENTALLY RAN OVER A METAL SHOPPING CART OR SOMEONE ON A BICYCLE. THIS IS THE TYPE OF METALLIC, DRAGGING SOUND I HEARD. 2. RIGHT-FRONT WHEEL FELL OFF OF CAR WHILE APPROACHING EXIT. I LOOKED UNDER MY CAR JUST AFTER THE INCIDENT OCCURRED, WITHIN APPROXIMATELY ONE OR TWO MINUTES AS IT WAS THEN DISABLED IN THE LOT. I OBSERVED BALL JOINT HAD POPPED OUT. 3. FORD REPLACED THE FOLLOWING PARTS: ARM ASY FMC XW1Z 3078 BA, KIT-STE FMC F8AZ 3050 AA, JOINT ASY FMCF7AZ 3049 AA, LINK FMC* F6AZ 5K484 AA, SHIELD FMC* F5AZ 2K004 A, KIT-SHO FMC F8AZ 18124 HA, LINK SPO* F6AZ 5K484 AA. I DO NOT PERSONALLY HAVE ANY OF THE OLD PARTS THAT WERE REPLACED, PERHAPS FORD DOES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166390August 23, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
TIE ROD FAILED. CAR IS FORD CROWN VICTORIA 2005. HAS APPROX. 6,000 MILES ON IT AND IS JUST ONE YEAR OLD. SIDE SWIPED TRUCK PARKED ON RESIDENTIAL STREET. POLICE REPORT FILED. NO PRIOR NOTICE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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