Ford Contour Complaints

3,154 consumer complaints on file.

#10129765July 22, 2005
UNKNOWN OR OTHER, STRUCTURE, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I ALONG WITH MANY OTHER PEOPLE HAVE HAD THE SAME ISSUE WITH MY DASH BOARD PEELING BACK. I TOOK IT IN FOR THE RECALL INSTEAD OF REPAIRING IT THEY JUST REGLUED IT. A YEAR LATER IT CAME APART AGAIN AND THEY WOULD NOT FIX IT AGIN. I CALLED FORD THEY SAID THE RECALL HAD EXPIRED BUT SINCE I DID HAVE IT FIXED ONCE I WOULD HAVE TO TAKE IT UP WITH THE DEALERSHIP. THEY SAID THE SAME THING AND THAT I WOULD HAVE TO PAY OUT OF MY POCKET TO FIX IT. I DON'T HAVE THAT TYPE OF MONEY AND FEEL AS IF THERE SHOULD BE AN ADDITIONAL RECALL ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129287July 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
PRNDL INDICATOR IS BROKEN, SIMILAR COMPLAINT TO NHTSA # 98V233000, FOUND FORD RECALL # 98S26, DEALER AND MANUFACTURER WILL NOT COVER VEHICLE UNDER THIS RECALL CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129297July 19, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE PROBLEM STARTED ON THE INCIDENT DATE, WIRE PROBLEM CAUSE THE ENTIRE FAN/AC/HEATER PANEL SO NO LONGER WORK, THE WIRE GOT SO HOT HOT IT MELTED OUR UNDER-DASH FUSE BOX, WE WENT FOR 9 MONTHS AND A BABY WITH NO A/C IN HOT AND NO HEAT IN THE COLD, HUSBAND(JOSH MURPHY) WENT TO JUNK YARD AFTER BEING TURNED AWAY BY DEALERSHIP AND GOT REPLACEMENT PARTS OFF AN IDENTICAL CAR. THAT WAS IN JUNE OF 2005. ON THAT DATE WE SAW THAT ALL OF THE WIRES UNDER THE HOOD WERE SEVERELY CRACKED AND DAMAGED AFTER ELTRCIAL TAPING A FEW OF THE EXPOSED WIRED THERE BECAME A SHORT THAT NOW CUASES A COMPUTER PROBLEM AND A LOSS OF POWER THEN TRYING TO ACCELERATE ANF PULL INTO TRAFFIC, OR JUST ANYTIME IT WANTS TO. THE OVER-DRIVE LIGHT COMES ON AND TRANSMISSION STARTS TO GET REALLY JERKY AND THE ODOMETER AND EVERYTHING ELSE IN THE PANAL STARTS TO MALFUNCTION, MOST OF THE TIME WE DONT EVEN KNOW HOW FAST WE ARE GOING OR HOW MANY MILES WE HAVE GONE. WE HAVE A 18 MONTH OLD AND A NEW BABY DUE IN JUST WEEKS AND I AM SCARED THAT ONE TIME WHEN I GO TO PULL OUT THE CAR JUST ISNT GOING TO GO AT ALL AND WE MIGHT GET HIT BY SOMEONE, O AND SOMETIMES IT JUST TURNS ITSELF OFF IN TRAFFIC TOO. THE DEAALERSHIP TELL ME THAT ALL OF THOSE WIRES WERE REPLACED IN 2000 BUT THEY SHOULD HAVE MADE IT LONGER THAT 4 YEARS WITHOUT DEGENERATING AGAIN. THE LOCAL DEALERSHIP ALSO TELLS ME THAT I WOULD HAVE TO JUST PAY FOR THE WORK AND BEING A NEW FAMILY WE CANNOT AFFORD SOMETHING LIKE THAT, ESPECIALLY SINCE IT WAS A RECALL ITEM AT ONE TIME. PLEASE THERE HAS TO BE SOMETHING DONE ABOUT THIS, I KNOW WE ARE NOT THE ONLY 96 FORD CONTOUR OWNERS WITH THIS EXACT PROBLEM EITHER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10129328July 19, 2005
ELECTRICAL SYSTEM:WIRING
DT: 01S22 FORD RECALL. CONSUMER HAD RECALL WORK DONE . DEALER SHOULD HAVE REPLACED THE HEATER BLOWER SWITCH AND A WIRE JUMPER HARNESS. DEALER COMPLETED WORK ON MARCH 15, 2002. DEALER IWAS MIKE SHAD FORD IN JACKSONVILLE, FLORIDA. LAST TUESDAY JULY 12, 2005 THE WIRE JUMPER HARNESS CAUGHT ON FIRE WHILE CONSUMER WAS DRIVING VEHICLE ON SIDE STREET, GLENWOOD AVE., AT NIGHT. FLAMES SHOT UP FROM WHERE WINDSHIELD WIPERS WERE LOCATED. FLAME LASTED A COUPLE SECONDS THEN WERE GONE. CONSUMER PULLED OVER, CONTACTED FIRE DEPARTMENT, AND HAD VEHICLE TOWED TO A DEALERSHIP. DEALER DON JENKINS FORD IN SUQUAY, NORTH CAROLINA. CONSUMER CONTACTED INSURANCE COMPANY AND THEY SAID IT WAS A DEFECT SO THEY WOULD NOT PAY. CONSUMER FOUND ON NHTSA WEBSITE THAT FORD OFFERED A WARRANTY ON THIS RECALL OF 10 YEARS FROM ORIGINAL DATE OF SALE OR 150,000 MILES. WHEN SHE CONTACTED FORD THEY TOLD HER THAT WARRANTY WAS ONLY 100,000 MILES AND NHTSA WEBSITE INFORMATION WAS INCORRECT. FORD WILL NOT FIX VEHICLE FOR CONSUMER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10129366July 19, 2005
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
DT: CONTACT STATES UNDERNEATH THE HOOD THE HARNESS WIRING MELTED. . RECALL CAMPAIGN 011009000 WAS ISSUED. CONSUMER DID NOT RECEIVE A RECALL NOTICE FROM THE MANUFACTURER. HOWEVER, MANUFACTURER PROVIDED CONSUMER WITH RECALL 00S44, CONCERNING ELECTRICAL FUSE CONNECTORS AND RECALL 99M03 REGARDING UNDERHOOD WIRE HARNESS. THE SERVICE DEALER STATED THE RECALL CAMPAIGN HAS EXPIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125400July 15, 2005
STRUCTURE
DT: THE CONTACT OWNS A 1999 FORD CONTOUR SE. THE DASHBOARD ON THE PASSENGER SIDE HAS CURLED TO THE POINT TO WHERE THE AIR BAG IS BEGINNING TO BE EXPOSED. CONSUMER'S CONCERN IS THAT THE AIR BAG WILL DEPLOY WITHOUT AN ACCIDENT OR WILL NOT DEPLOY IN AN ACCIDENT. FORD DEALERSHIP STATED THAT THE DASHBOARD ASSEMBLY REPAIR PARTS WOULD COST $771.00, LABOR $561.00 PLUS TAX. *AK *NM UPDATED 06/05/06 *JB UPDATED 06/05/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102010July 15, 2005
VEHICLE SPEED CONTROL:CABLES
AFTER THE VEHICLE CAME TO A COMPLETE STOP THE ENGINE CONTINUED TO REV AT HIGH RMPS. THIS WAS DUE TO THE DEFECT DESCRIBED IN THE ACCELERATOR CABLE RECALL 00V425000, BUT THE VIN WAS NOT INCLUDED IN THE RECALL.*AK N *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128445July 12, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE DASHBOARD ON MY 2000 FORD CONTOUR HAS CURLED UP AT THE DEFROSTER VENT AND BLOCKS THE DEFROST AIRFLOW FROM FLOWING ACROSS THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129109July 12, 2005
STRUCTURE, UNKNOWN OR OTHER
LTR FM DOUGLAS HOLT (GA) 2ND ATTEMPT W/ADDITIONAL INFORMATION TO GET NHTSA TO REQUIRE FORD TO REPLACE HIS DEFECTIVE WARPED DASHBOARD THAT NOW CAUSES THE WINDOW DEFROSTER TO BE RENDERED INEFFECTIVE.*MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128299July 11, 2005
ENGINE AND ENGINE COOLING:ENGINE
DT: CONSUMER STATES THAT ON HIS 1995 FORD CONTOUR HE FOUND THE WIRES IN THE ENGINE WERE FRAYED, HE WAS CHANGING THE AIR COMPRESSOR, AND HE CALLED FORD MOTOR COMPANY AT THAT TIME HE WAS TOLD THERE ARE TWO RECALLS ON THAT VEHICLE. THE FORD RECALL NUMBERS ARE 00544, FOR THE ENGINE FUSE FAN, AND 99M03, FOR THE HOOD WIRE HARNESS. THERE ARE NOT ANY NHTSA RECALL NUMBERS. LILLIAN AT FORD TO GO AND GET THE RECALLS FIXED AT THE DEALERSHIP. WHEN HE CONTACTED THE DEALERSHIP HE WAS TOLD THE RECALL HAD EXPIRED AND THE WORK WOULD NOT BE DONE FREE OF CHARGE. HE THEN CALLED THE MANUFACTURER BACK AND THEY CALLED THE DEALERSHIP AND WAS STILL TOLD IT WOULD NOT BE FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127863July 8, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
1995 FORD CONTOUR. RECALL 99M03 (UNDERHOOD WIRING HARNESS) WAS COMPLETED BY FORD DEALERSHIP OCTOBER 2000. IN 2003 AND SINCE, CHECK ENGINE LIGHT COMES ON, ABS LIGHT COMES ON, BLOWS FUSES RANDOMLY, FINALLY THE STEERING COLUMN STARTED SMOKING AND THE WIRING CAUGHT FIRE. AFTER INSPECTION, IT APPEARS FORD ONLY REPLACED PART OF THE WIRING HARNESS ON THE RECALL, NOT THE ENTIRE HARNESS AS THE INVOICE SHOWS. PART OF THE WIRING APPEARS IN VERY GOOD SHAPE, WHILE SOME SECTIONS OF THE HARNESS ARE FRAYED, INSULATION IS FALLING OFF, AND BARE WIRE IS EXPOSED. IF THIS IS THE NORM AND NOT JUST AN INDIVIDUAL INCIDENT, IT IS A VERY MISLEADING AND DANGEROUS DECEPTION. IT WOULD APPEAR THEY ONLY PATCHED A PROBLEM THAT WAS, FOR SAFETY'S SAKE SUPPOSE TO BE REPLACED. THE INVOICE THAT WAS PROVIDED WHEN REPAIRS WERE DONE, DOES INDICATE THAT THE ENTIRE HARNESS WAS, IN FACT REPLACED. THE BOTTOM LINE IS, FORD HAS FAILED TO REPAIR WHAT CAN POTENTIALLY BE A VERY DANGEROUS PROBLEM. THEY ONLY PATCHED THE PROBLEM. NOW THE ONLY OPTION AVAILABLE TO THE CONSUMER IS TO REPLACE THE ENTIRE HARNESS, BECAUSE FORD DOES NOT MAKE SECTIONS OF THE HARNESS AVAILABLE. THE WIRING HARNESS ON AN AUTOMOBILE IS NOT SOMETHING THAT AN OWNER SHOULD HAVE TO BE CONCERNED WITH FAILING. OF ALL THE AUTOMOBILES THAT CURRENTLY RESIDE IN SALVAGE YARDS, MOST OF WHICH ARE CONSIDERABLY OLDER THAN A 1995 CONTOUR, I WOULD SUSPECT THAT A VERY SMALL PERCENT ARE THERE BECAUSE OF A WIRING HARNESS FAILURE. I STILL HAVE THE ENTIRE HARNESS, PHOTOS OF THE HARNESS, AND THE INVOICE WHERE THE WORK WAS DONE. THE VEHICLE WILL NOT RUN UNTIL THE ABS SECTION IS REPLACED. AS I STATED BEFORE, THE ONLY WAY TO REPAIR THE CAR IS TO PURCHASE THE ENTIRE HARNESS FROM FORD, WHICH I HAVE NOT YET BEEN ABLE TO DO. IF THIS WAS COMMON PRACTICE, FORD NEEDS TO GO BACK AND REPLACE THE SECTIONS THAT WERE NOT REPLACED. AFTER ALL THAT IS WHAT THE INVOICE SHOWS THEY DID. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10127246July 1, 2005
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
VEHICLE WAS PURHASED IN JAN OF 1998. VEHICLE CURRENTLY HAS 70,000 MILES. VEHICLE WAS TAKEN TO A GOODYEAR FOR TUNE UP. WHEN PICKING UP THE VEHICLE GOODYEAR INFORMED ME OF A FAUTLY WIRE HARNESS. THEY ALSO INCLUDED THAT THE WIRE HARNESS WAS FLAKING OFF ALMOST AS IF IT WAS ROTTEN. THE VEHICLE WAS NEVER IN A FIRE OR AN ACCIDENT. I TOOK THE VEHICLE TO ANOTHER ASE CERTIFIED MECHANIC FOR A SECOND OPPINION. THEY STATED THAT VEHICLES WIRE HARNESS WAS OF POOR QUALITY AND THAT DUE TO THE PROTECTIVE LAYER OVER THE METAL WIRES FLAKING OFF IT CAUSED A SHORT ONCE THE EXPOSED WIRES TOUCHED METAL BURNING THE COMPUTER. THEY ALSO INCLUDED THAT IT COULD HAVE CAUSED A FIRE AND OR WORSE WHILE OPERATING THE VEHICLE. I CONTACTED FORD AND EVEN TOOK THE CAR TO THEM AND THEY REFUSED TO EVEN LOOK AT THE VEHICLE CLAIMING THAT GOODYEAR DAMAGED IT. I HAVE RESEARCHED THIS CAR AND THE SISTER VEHICLE MERCURY MYSTIC ON THE NET AND THEY BOTH HAVE HAD THE SAME EXACT PROBLEMS AS FAR AS THE MANUFACTURER USING A DECECTIVE WIRE HARNESS CAUSE SHORTS AND OR SOMETIMES FIRES. I HAVE CONTACTED A LAWYER AND THEY CONTACTED FORD WITH NO RESOLUTION. FORD DOES NOT WANT TO LOOK AT THE VEHICLE BECAUSE IT'S OUT OF WARRANTY. I HAVE CONTACTED MANY SPECIALIST IN FIELD AND ACCORDING TO THEM A WIRE HARNESS SHOULD LAST AS LONG AS THE VEHICLE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127011June 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SUSPENSION:FRONT:WHEEL BEARING
DT: VEHICLE STARTED MAKING LOUD NOISES AND THE BRAKES FAILED. CALLER WAS DRIVING ON A HIGHWAY AND HAD TO PULL OFF THE ROAD. CALLER SAID BRAKES DID NOT WORK VERY WELL WHEN SHE TRIED TO GET THE CAR HOME. DEALER SAID THE FRONT LEFT ROTOR BROKE ,AND REAR WHEEL BEARING WORE OUT . MANUFACTURER WILL NOT OFFER ANY HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126791June 28, 2005
AIR BAGS:FRONTAL
DT: CONTACT STATES WHILE DRIVING BOTH AIR BAGS DEPLOYED WITHOUT AN IMPACT. VEHICLE WAS TOWED TO A TOWING YARD. THE SERVICE DEALER AND THE MANUFACTURER HAVE BEEN INFORMED THAT THE AIR BAGS DEPLOYED WITHOUT AN IMPACT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126566June 25, 2005
ELECTRICAL SYSTEM:WIRING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
MAJOR HARNESS & ELECTRICAL WIRING WHICH IS UNDER RECALL THAT THE FORD DEALERSHIP WILL NOT HONOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120279June 24, 2005
EXTERIOR LIGHTING:HEADLIGHTS
DT: LENSES OF THE HEADLIGHTS GET WATER IN THEM WHEN IT RAINS. WHEN THE MECHANIC OPENED FOUND A LOT WATER INSIDE ABOUT A QUART OR MORE. CONDENSATION HAS COLLECTED INSIDE SINCE SHE BOUGHT IT. INTERNALLY, THE TAIL LIGHT ALSO BLEW. *AK *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053963June 24, 2005
STRUCTURE
DASHBOARD SEPARATED FROM STRUCTURE AND ROSE UPWARDS ABOUT TWO INCHES IN FRONT OF THE WINDSHIELD. AS A RESULT, DEFROSTER WAS NOT FUNCTIONING PROPERLY AND THE WINDOWS WERE NOT BEING CLEARED.*AK *MR *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126371June 23, 2005
ELECTRICAL SYSTEM:WIRING
DT: CONSUMER STATES THAT SHE HAS HAD PROBLEMS WITH THE ELECTRICAL SYSTEM. SHE HAS HAD THE VEHICLE IN TO THE MECHANIC SEVERAL TIMES AND THE MECHANIC CALLED A LOCAL FORD DEALER AND INQUIRED ON RECALLS ON THE VEHICLE. AT THAT TIME THEY WERE TOLD THERE WERE TWO RECALLS, 01I009000 AND 01V230000. CONSUMER CALLED THE CUSTOMER SERVICE DEPARTMENT AT FORD AND WAS TOLD THE RECALL HAD EXPIRED AND SHE WOULD HAVE TO PAY FOR THE RECALL WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126257June 22, 2005
STRUCTURE, AIR BAGS:FRONTAL, VISIBILITY
THE DASHBOARD HAS SEPARATED AND CAUSING VISIBILITY PROBLEMS AS WELL AS PROBLEMS WITH THE VENTING SYSTEM. THE DEFROSTER AIR FLOW IS DIVERTED AND ESSENTIALLY USELESS. I AM CONCERNED THAT THE AIR BAGS COULD NOT DEPLOY IF NEEDED. I ALSO DID NOT GET THE RECALL, FOUND OUT ABOUT IT TOO LATE. LOCAL DEALER SAID CALL FORD. CUSTOMER SERVICE SUGGESTED I GET IT REPAIRED SINCE IT IS A SAFETY ISSUE BUT THAT THEY WOULD PROVIDE NO HELP AT THIS TIME. SHE SAID REPORTS LIKE THESE ARE WHAT GET THE ENGINEERS TO CONSIDER RECALLS---WHEN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126299June 22, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
LEFT AND RIGHT FRONT ABS STATORS HAVE CRACKS WHICH ARE CLEARLY VISIBLE. THIS CAUSES THE ABS SYSTEM TO ACTIVATE ON A LOW SPEED STOP. AT ABOUT 40 MPH THE ABS LIGHT COMES ON AND THE SYSTEM DOESN'T WORK.THE BRAKES WORK IN REGULAR MODE.THIS WAS DISCOVERED ON 6/21/05 BUT HAD BEEN HAPPENING . MECHANIC CHANGED AN ABS SENSOR WIRE WITH A CUT IN IT . HAD TO LOOK FURTHER TO FIND CRACKED STATORS.MECHANIC SAID THAT THE FORD DEALERSHIP HE CALLED ADMITTED THERE WAS A PROBLEM WITH SOME MODELS,CRACKED STATORS ON WINDSTARS,OFFERED NO SOLUTION. I CALLED MY FORD DEALER AND WAS NOT HELPED .A PART LIKE THIS BEARS NO WEIGHT AND SHOULD NOT BE FAILING.THE CRACKS MAKE THE COMPUTER THINK THERE IS A REASON TO ACTIVATE AND THEN AT 40MPH TO SHUT DOWN.THE REAR STATORS WERE NOT CHECKED FOR CRACKS YET. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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