Dodge Sprinter Complaints (2004)

53 consumer complaints on file.

#11537939August 11, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ELECTRICAL SYSTEM:IGNITION
The contact owns a 2004 Dodge Sprinter 2500. The contact stated that while the vehicle was parked in the driveway with the ignition key turned to the off position however, the vehicle remained on, causing the battery to be drained. The vehicle was towed to an independent mechanic and diagnosed with EGR valve failure. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 257,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477740August 5, 2022
ELECTRICAL SYSTEM
The contact owns a 2004 Dodge Sprinter 2500. The contact stated the backlight of the instrument panel had remained illuminated after the vehicle was turned off, and remained constantly illuminated. The failure had been ongoing for the past three years. The contact stated that the failure drained the battery; requiring the battery to be replaced. The contact stated that the failure was due to a Manufacturer's Campaign Number: T21. The contact took the vehicle to a dealer and the recall repair was completed. The contact stated that after the repair, the failure had returned and that the vehicle could not be repaired a second time under the original recall. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316729March 7, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE T21 RECALL HAS COMPLETELY RUINED MY PERFECTLY MAINTAINED AND STABLE WORK VEHICLE. INITIALLY AFTER HAVING THE RECALL DONE IT LEFT MY BATTERY DEAD AS IT LEFT COMPONENTS RUNNING...IT HAS BEEN IN AND OUT OF THE SHOP FOR 5 MONTHS SINCE THE RECALL THEY KEEP THROWING FIXES AT IT WHICH NEVER SEEM TO WORK! THEY HAVE REPLACED THE INSTRUMENT CLUSTER, EGR, 2 PCMS, AND NUMEROUS OTHER PARTS. IT STILL HAS NO POWER AND SURGES AND IS BLOWING BLACK SMOKE OUT OF THE EXHAUST. THERE NEEDS TO BE A RECALL FOR THE T21 RECALL AS MY VAN IS STILL BROKEN AND NO CAN SEEM TO FIX IT. I AM DISAPPOINTED YOU WOULD FORCE A RECALL WITHOUT PROPER INVESTIGATION FIRST. MY VAN IS USELESS NOW AND ITS COST ME 1000'S OF DOLLARS IN LOST WORK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306976February 4, 2020
FUEL/PROPULSION SYSTEM
UPON COMPLETION OF THE T21 RECALL, THE CHECK ENGINE LIGHT (ERROR CODE U0423) CAME ON. THE INSTRUMENT CLUSTER LIGHT CONTINUED TO ILLUMINATE AFTER THE VEHICLE'S IGNITION WAS OFF, DRAINING THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265743October 2, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. WHEN ATTEMPTING TO START THE VEHICLE, THE AUXILIARY FAN TURNED ON, BUT THE VEHICLE WOULD NOT START. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER MANUFACTURER RECALL NUMBER: T21 FOR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 390,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243759August 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER RECALL NOTICE REGARDING THE MALFUNCTION INDICATOR LAMP. THE CONTACT TOOK THE VEHICLE TO WALNUT CREEK CHRYSLER JEEP DODGE RAM (2404 N MAIN ST, WALNUT CREEK, CA 94596, (888) 377-2513) TO BE SERVICED PER THE RECALL. AFTER THE RECALL REPAIR WAS PERFORMED, THE ENGINE FAILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK TO THE DEALER WHERE HE WAS INFORMED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE AND ASKED FOR A LOANER VEHICLE; HOWEVER, THE MANUFACTURER DECLINED HIS REQUEST. THE FAILURE MILEAGE WAS 114,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204615May 3, 2019
TIRES:VALVE
MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO TIRE VALVE STEMS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER REFUSED TO HONOR THE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111352July 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
I DID THE T21 RECALL UPDATE TO THE PCM AND HAVE HAD CHECK ENGINE LIGHT ON, THEN IT DIED AND HAD IT TOWED TO THE GREATEST SPRINTER MECHANICS IN MY AREA. THIS WAS AFTER THE DEALERSHIP CLEARED CODES THE FIRST TIME MY CHECK ENGINE LIGHT CAME ON. TOWING FROM INSURANCE MADE ME PAY THE DIFFERENCE IN MILEAGE FROM THE DEALERSHIP. HAD T21 RECALL FINISHED JUNE 22, 2018, AND AGAIN TODAY AFTER PICKING MY VAN UP FROM MY TRUSTED MECHANICS THURSDAY( WHO ONLY WORK ON SPRINTERS AND COULD NOT FIND THE ISSUE) AND AGAIN CHECK ENGINE LIGHT COMES ON. I HAVE HAD NO ISSUES WITH MY VAN UNTIL THIS STUPID UPDATE.. I WILL NEVER TRUST YOUR RECALLS EVER AGAIN. FROM WHAT I AM READING, YOU GUYS DON'T CARE OF THE COST AND BURDEN IT PUTS ON US WHO HAVE COMPLICATIONS AFTER THIS PCM UPDATE. SO, WHEN ME AND MY QUADRIPLEGIC SON GET STUCK SOMEWHERE, ARE YOU GOING TO HELP US? PATHETIC COMPANY AND STUPID RECALL. NOTHING LIKE DRIVING THREE TIMES SINCE THE UPDATE TO TAKE MY TIME OUT OF MY DAY, STRESS ABOUT NOT HAVING AN ACCESSIBLE VEHICLE FOR OUR USE, AND EVERYBODY SHRUGGING THEIR SHOULDERS. YES, SIMPLY ACCELERATING FROM A STOP LIGHT MUST BE REALLY HARD ON MY ENGINE WITH ONLY 124K MILES.! WHAT ARE YOU GOING TO DO TO HELP THOSE OF US WITH MANUFACTURING VINS UP TO JULY OF 2004? YOU ARE OBVIOUSLY THINKING ALL ENCOMPASSING PCM UPDATES ARE NEEDED BUT HOW ABOUT YOU THINK ABOUT THE DIFFERENCE IN MODELS FROM WITHIN THE YEAR. OR IS THAT TOO MUCH THINKING FROM YOUR OWN BRAIN AND THE COMPUTER DIDN'T TELL YOU WHAT TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109603July 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY MISFIRED. THE DODGE MANUFACTURER INCLUDED THE VEHICLE IN ITS T21 EMISSIONS RECALL FOR THE ENGINE CONTROL UNIT; HOWEVER, THE TOOLS, AN AVAILABLE TECHNICIAN, AND THE PART WAS NOT AVAILABLE TO SCHEDULE THE REPAIR APPOINTMENT. THE FOLLOWING DEALERS WERE CONTACTED: ED VOYLES CHRYSLER DODGE JEEP RAM (789 COBB PKWY SE, MARIETTA, GA 30060, (844) 715-5921), SHOTTENKIRK CHRYSLER DODGE JEEP RAM (200 LIBERTY BLVD, CANTON, GA 30114, (678) 535-3417), LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900), DON JACKSON CHRYSLER DODGE JEEP RAM (3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229), AND MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (888) 522-5112). THE VEHICLE WAS NOT DIAGNOSED AND WAS NOT BEING DRIVEN DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED A CASE MANAGER WHO WAS TO RESPOND WITHIN ONE BUSINESS DAY. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATED TODAY IS AUGUST 10,2018 AND WE ARE STILL ATTEMPTING TO RESOLVE OUR RECALL T-21 OF SPRINTER 2004. ALTHOUGH IT HAS TAKEN 3 MONTH TO EVEN ATTEMPT TO GET THIS RECALL RESOLVED. WE WENT TI HAVE THE SITUATION SOLVED ON AUG 7. NOW AFTER A SERVICE MANAGER ASKED HIS OWN PERSONAL COMPUTER TO DO THE UPDATE... WE NOW HAVE A "CHECK ENGINE" LIGHT ON- STILL NOT RESOLVED MANY POOR EXCUSES FROM CIA- CASE# 3646736668. UPDATED 10/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093859May 15, 2018
ELECTRONIC STABILITY CONTROL (ESC)
RECEIVED T-21 RECALL NOTICE FOR 2004 SPRINTER 2500. TOOK TO DEALERSHIP WE WERE SENT TO BY DODGE (FIAT). DEALERSHIP DID THE REQUIRED SOFTWARE UPGRADE TO THE ECU - RESULT WAS THAT THE ENTIRE ELECTRICAL SYSTEM IS TRASHED. THEY REPLACED 2 MODULES AND THAT DID NOT FIX THE PROBLEM. PCM IS NOT SHUTTING DOWN THE MODULES AND RELAYS AND ALL CIRCUITS STAY OPEN AFTER THE ENGINE IS SHUT OFF. THIS IS CAUSING THE BATTERY TO BE COMPLETELY DRAINED IN A SHORT TIME PERIOD. OUR VAN IS USELESS TO US - CAN'T DRIVE IT ANYWHERE AND DODGE (WE FILED A COMPLAINT OVER 4 WEEKS AGO) AND THE DEALERSHIP REFUSE TO FIX THE PROBLEM. DEALERSHIP WANTED $2,600 TO REPLACE THE PCM AND THEY WERE NOT CERTAIN THAT WILL FIX THE PROBLEM. THEY ALSO NEVER CLEARED THE CODES AS REQUIRED BY THE RECALL (FOR THE MASS AIR FLOW SENSOR ISSUE). WE HAVE INVESTED A TREMENDOUS AMOUNT OF TIME (HAD TO TAKE THE VAN BACK TO DEALERSHIP THREE TIMES ALREADY) AND DON'T KNOW WHAT ELSE TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083526April 5, 2018
ELECTRICAL SYSTEM
THE DODGE DEALER DID THE T21 EMISSION RECALL ON 12/08/2017. EVERSINCE THIS RECALL SERVICE MY VEHICLE HAS BEEN RENDERED IN-OPERABLE WITH TWO PROBLEMS. (1) THE BATTERY DIES OVERNIGHT. I HAVE ALREADY REPLACED TO NEW BATTERY WITH SAME PROBLEM. (2) THE EGR VALVE MAKES BUZZING NOISE WITH THE CAR OFF. I HAVE REPLACED THE EGR VALVE WITH NEW ONE WITH SAME PROBLEM. IT HAS BEEN FIVE MONTH AND NOW DODGE SAYS THEY NEED TO REPLACE ANOTHER PART (INSTRUMENT CLUSTER CONTROLLER), BUT DODGE DOES NOT TAKE ANY RESPONSIBILITY FOR THESE DAMAGES OR HOW OR WHEN MY CAR WILL LEAVE THE DEALER. PLEASE LOOK INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051206November 29, 2017
UNKNOWN OR OTHER
I USED YOUR ONLINE VIN CHECKER TO SEE IF MY CAR HAS A RECALL AND IT SAID NO RECALLS, AND REQUEST INVALID BUT I KNOW I ENTERED THE CORRECT VIN AND YOU GAVE ME MY VEHICLE YEAR AND MODEL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691688March 2, 2015
TIRES, TIRES:SIDEWALL
FOUR P225/75R15XL SCORPION STR TIRES PURCHASED & INSTALLED 8-5-10 AT EVANS TIRE &SERVICE CENTER 1530 GARNET AVE. SAN DIEGO CA 92109 ONTO 2004 DODGE SPRINTER 2500, MILEAGE 28274. ON 2-28-2015 MILEAGE APPROX.43125MI. : PASSERBY REPORTED LEFT REAR TIRE APPEARED VERY LOW ON AIR; DRIVER IMMEDIATELY PRESENTEDVAN TO SAME SHOP WHERE EMPLOYEE REFUSED TO FILL ADJUST AIR PRESSURE DUE TO HIS REPORTING EVIDENT SIDEWALL CRACKS & HIS FEAR OF TIRE EXPLODING. HE OFFERED TO SELL NEW TIRES. CALLING SAME SHOP TODAY FOR TIRE OPTIONS & PRICE QUOTES ANOTHER EMPLOYEE REFERRED/ CONNECTED CALL TO THEIR EVANS TIRE CENTER FOR TIRE OPTIONS & PRICES, WHERE YET ANOTHER EMPLOYEE OFFERED TO SELL NEW CAPITAL ( SP. CAPITOL?)TIRES, QUOTING PRICE DESCRIBED AS"....AT THEIR (EVANS' )COST..." PLEASE RESPOND AND RELAY A COPY OF THIS COMPLAINT TO ALL APPROPRIATE FEDERAL AND CALIFORNIA STATE CONSUMER AND AUTO REPAIR, TIRE SALE REGULATORY &LICENSING AGENCIES . THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610216July 13, 2014
STRUCTURE:BODY
THE SLIDING DOOR WHICH IS THE ONLY EGRESS FOR PASSENGERS IN THE BACK OF THE VAN WILL NOT OPEN. I HAVE HAD IT FIXED 4 TIMES AND IT CONTINUOUSLY FAILS. I HAVE TALKED TO OTHER SPRINTER OWNERS AND THEY HAVE THE SAME PROBLEM. SHOULD THERE BE AN INCIDENT THAT REQUIRED THE QUICK EVACUATION OF THE VAN BY PASSENGERS IN THE REAR OF THE VAN THEY COULD BE VERY SERIOUSLY HARMED. THIS IS A VERY SERIOUS DEFECT THAT CHRYSLER WILL NOT ACKNOWLEDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609353July 9, 2014
TIRES
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500 EQUIPPED WITH B.F. GOODRICH TIRES, TIRE LINE: LT23585R16, TIRE SIZE: LT225/7.5R16, AND DOT NUMBER: BEILJD112011. THE CONTACT STATED THAT THE REAR PASSENGER SIDE TIRE TREAD WAS SEPARATING. THE VEHICLE WAS TAKEN TO A DEALER, WHO CONFIRMED THE FAILURE AND ADVISED THE CONTACT TO REPLACE THE TIRE IMMEDIATELY. THE TIRE WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE OF THE TIRE WAS 18,000. THE VEHICLE FAILURE MILEAGE OF THE VEHICLE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483799November 9, 2012
ENGINE
WHEN I AM DRIVING A FREEWAY SPEED THIS VEHICLE LOSES POWER AND THE SPEED DROPS TO ABOUT 40 MPH. THIS HAPPENS RANDOMLY. I HAVE HAD THIS TRUCK INTO THE DEALER SEVERAL TIMES. THEY HAVE REPLACED THE MAIN COMPUTER, O2 SENSORS THE RESONATOR AND THEY CANNOT FIND THE PROBLEM. THIS PROBLEM STARTED WHEN THE VEHICLE HAD APPROX. 95000 MILES ON IT. WE HAVE BEEN DEALING WITH THIS INTERMITTENT PROBLEM FOR OVER A YEAR AND IT HAS BECOME A REAL SAFETY ISSUE WHEN YOU ARE TRYING TO GET TO THE SIDE OF THE ROAD. WHEN YOU PULL OVER YOU CAN SHUT THE VEHICLE OFF AND RESTART IT AND IT WILL RESET THE MOTOR AND RUN FINE UNTIL IT HAPPENS AGAIN. THIS IS HAPPENING 3-4 TIMES A DAY NOW AND I AM AT A LOSS OF HOW TO SOLVE THIS PROBLEM. FROM WHAT I HAVE READ THIS IS A BIG PROBLEM WITH OTHER SPRINTER OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483797November 9, 2012
ENGINE
DRIVING AT FREEWAY SPEED THE VEHICLE LOSSES POWER AND THE SPEED DECREASES TO ABOUT 40 MPH. I CAN PULL OVER AND TURN OF THE MOTOR FOR ABOUT 10 SECONDS AND START UP AND THE VEHICLE WILL RESET AND RUN FINE UNTIL IT DOES IT AGAIN RANDOMLY. THIS IS VERY DANGEROUS ESPECIALLY WHEN YOU ARE IN THE LEFT HAND LANE AND YOU ARE TRYING TO GET TO A SAFE PLACE TO PULL OVER. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE REPLACED THE TURBO RESONATOR 3 TIME ON THIS TRUCK. THIS IS A PLASTIC PART AND THE BODY CRACKS FROM THE VIBRATION AND PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452679March 22, 2012
EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE HEAD LAMP SENSOR TURNED WHITE ABNORMALLY, CAUSING LIMITED ILLUMINATION WHEN DRIVING AT NIGHT. THE CONTACT ALSO NOTICED THAT THE GLOW PLUG CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT IN ORDER TO COMPLETE THE REPAIR, THEY REQUIRED SPECIAL TOOLS IN WHICH THEY DID NOT HAVE. AS A RESULT, THE CONTACT PERFORMED THE REPAIRS BY REPLACING THE GLOW PLUG CONTROL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 29,300 AND THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427020September 24, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
PN/ 07551201, RESONATOR, FAILURE 3 TIME IN 60,000 MILES, LOST POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314055February 25, 2010
SERVICE BRAKES, HYDRAULIC
2004 DODGE SPRINTER - THE BRAKING SYSTEM STIFFENS UP (POWER BRAKE) IF I PUSH THE PEDAL HARD ESPECIALLY WHEN I BACK UP THE VEHICLE. IT'S LIKE THE BOOSTER HAS FROZEN SOLID AND THE BRAKE PEDAL CAN'T TRAVEL ALL THE WAY DOWN. IF I LET THE VEHICLE SIT FOR A WHILE (1 HR) IT WILL GET BACK TO NORMAL. THIS IS A REPEAT INCIDENT AND STARTED IN THE FIRST YEAR BUT I DID NOT PAY TOO MUCH ATTENTION SINCE I DID NOT UNDERSTAND WHAT HAPPENED AND THE PROBLEM DISAPPEARED FOR A WHILE. BUT LATELY IS REAPPEARING MORE FREQUENTLY. NO ACCIDENT YET. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. THE VEHICLE IS OUT OF WARRANTY BY NOW 66,000 MILES. I WONDER IF THERE ARE MORE PEOPLE EXPERIENCING THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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