Dodge Sprinter Complaints

347 consumer complaints on file.

#10947566January 25, 2017
ENGINE
FOR THE SECOND TIME SINCE WE PURCHASED THE VEHICLE, THE TUBE CONNECTED TO THE EGR VALVE SPLIT APART. THE TUBE IS LOCATED DIRECTLY UNDER THE CAB AIR INTAKE, SO EXHAUST GASSES ARE PUMPED INTO THE CAB. WE WERE FORTUNATE THAT THE TUBE BROKE COMPLETELY APART AND THE PRESENCE OF EXHAUST WAS OBVIOUS. SINCE THIS HAS HAPPENED TWICE IN 85K MILES, I AM CONCERNED THE NEXT TIME IT MIGHT JUST CRACK AND CAUSE CARBON MONOXIDE POISONING. THE FAILURE OCCURRED ON INTERSTATE HIGHWAY 10 AT 65 MPH. ACCORDING TO THE SERVICE TECHNICIAN, THE TUBE RUPTURED BECAUSE THE EGR VALVE STUCK CLOSED, CAUSING PRESSURE TO BUILD UP IN THE TUBE. I HAVE ALL THE PARTS THAT WERE REPLACED AND CAN SHIP THEM TO YOU IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947586January 25, 2017
AIR BAGS
TAKATA RECALL. RECEIVED RECALL NOTICES 15V-354 AND 16V-077 FROM FIAT CHRYSLER US LLC. ATTEMPTED SERVICE AT SEVERAL LOCAL CHRYSLER,JEEP,DODGE RAM DEALERS BUT WAS TURNED AWAY SAYING THEY DO NOT DO RECALL WORK ON DODGE SPRINTERS. CONTACTED LOCAL SPRINTER DEALERS AND WAS INFORMED THEY DO NOT DO RECALL WORK ON DODGE SPRINTERS. CONTACTED FIAT CHRYSLER LLC RECALL ASSISTANCE CENTER AND THEY SAID MY ONLY OPTION WAS TO TRAVEL TO PORTLAND, OREGON OR LAS VEGAS, NEVADA TO HAVE THE RECALL WORK DONE. I HAVE NO ABILITY TO TRAVEL THAT FAR FOR THIS SAFETY RECALL WORK. PLEASE ADVISE AS I AM VERY CONCERNED ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937009December 28, 2016
AIR BAGS
2008 DODGE SPRINTER 2500 CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER AND DRIVER AIRBAG RECALL NOTICES. *SMD UPDATED 09/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935930December 16, 2016
AIR BAGS
I HAVE RECEIVED THREE LETTERS REFERRING TO RECALL: S14, R26 AND R 49 DATING BACK OVER ONE YEAR. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT 2 DIFFERENT DODGE/ CHRYSLER DEALERSHIPS AND WAS ALWAYS TOLD THEY DO NOT HAVE THE PARTS. THE VEHICLE IS MADE BY MERCEDES BENZ AND THE PARTS CAN BE CROSS REFERENCED TO A MERCEDES BENZ PART NUMBER. THE ALLEGEDLY MISSING PARTS ARE IN STOCK AND CHRYSLER HAS NO EXCUSE NOT TO IMMEDIATELY REPAIR A SAFETY HAZARD !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930255December 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928867November 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927166November 21, 2016
AIR BAGS
I HAVE CONTACTED FIAT CHRYSLER AUTOMOBILES AND THEY STATED THAT I WOULD TO CONTACT MERCEDES BENZ. I CONTACTED A MERCEDES DEALER AND THEY STATED THAT THE REPLACEMENT PART WOULD NOT BE AVAILABLE UNTIL 2017. THE INFORMATION THAT I RECEIVED VIA MAIL STATES THAT THE PART IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926080November 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 15V354000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926157November 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926223November 15, 2016
POWER TRAIN
GEAR SHIFTER WAS ABLE TO BE MOVED FROM PARK TO NEUTRAL WITHOUT THE KEYS IN THE IGNITION OR THE "BYPASS" SWITCH BEING PRESSED. A 5 YEAR OLD WAS ABLE TO MOVE THE SHIFTER INTO NEUTRAL WITHOUT KEY IN THE IGNITION OR PRESSING THE BYPASS BUTTON WHICH ALLOWED THE VEHICLE TO ROLL DOWN A HILL.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10925406November 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT. ...UPDATED 12/28/16 *BF UPDATED 01/03/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924147November 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920284October 31, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919248October 27, 2016
AIR BAGS
TAMARA RECALL APPROPRIATE PARTS FOR REPAIR ARE DELAYED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919024October 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919187October 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918889October 25, 2016
AIR BAGS
TAKATA RECALL I WAS NOTIFIED OF AN S14 RECALL SOME TIME AGO I THEN CALLED THE DEALER (DULUTH DODGE) TO TAKE CARE OF THE RECALL. MY INFORMATION WAS TAKEN DOWN & I WAS TOLD THAT THEY WOULD CALL WHEN PARTS WERE AVAILABLE. I HAVE SINCE RECEIVED A R49 RECALL & UPON CALLING THE DEALER I WAS TOLD PARTS WERE NOT AVAILABLE & THAT I SHOULD CALL BACK IN A COUPLE OF WEEKS. I WAS TOLD THAT CHRYSLER WOULD NOTIFY ME WHEN PARTS WERE AVAILABLE, THIS WAS DIFFERENT INFORMATION THAN THE FIRST RECALL ; TWO DIFFERENT STORIES. WHAT DO I BELIEVE & HOW DO I GET THESE RECALLS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916868October 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER SCHEDULED AN APPOINTMENT, BUT LATER STATED THAT THE PART WAS ON A NATIONAL BACK ORDER. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/16/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916552October 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/03/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915081October 10, 2016
UNKNOWN OR OTHER
THIS VEHICLE WAS PURCHASED WITHOUT ELECTRIC LOCKS BUT THE VAN DOESN'T HAVE A WAY OF UNLOCKING/LOCKING THE TWO FRONT DOOR FROM THE INTERIOR. MEANING IF THE PASSENGER WANTED TO UNLOCK/LOCK HIS DOOR HE COULDN'T. THE ONLY WAY OF LOCKING THE DOOR IS FROM OUTSIDE WITH THE KEY. I HAVE READ NHTSA DOOR LOCK REGULATIONS AND IT SAID THAT ALL DOORS MUST BE ABLE TO BE LOCKED/UNLOCKED FROM THE INTERIOR. WAS THIS RULE IN EFFECT IN 2006 WHEN THIS VEHICLE WAS PRODUCED? I WOULD LIKE TO HAVE THE MANUFACTURE FIX THIS PROBLEM IF THE VAN WAS NOT SAFETY COMPLIANCE WHEN IT WAS PRODUCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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