Dodge Ram Complaints (2004)

1,953 consumer complaints on file.

#10555236December 8, 2013
STRUCTURE
I HAVE A 2004 DODGE RAM 2500. MY TRUCK IS TAKEN CARE OF VERY WELL. I BELIEVE IT WAS IN JUNE 2008 WHEN I FIRST STARTED TO NOTICE SMALL CRACKS IN THE CENTER OF MY DASH. AT THAT TIME I WAS THE PARTS MANAGER FOR A GENERAL MOTORS DEALERSHIP THAT ALSO OWNED A DODGE DEALERSHIP NEXT DOOR. I SPOKE TO THE SERVICE MANAGER AND WAS TOLD IT WAS A COMMON PROBLEM AND DODGE WOULD REPLACE THE DASH FOR A $100.00 DEDUCTIBLE. I LEFT THAT JOB AND NEVER HAD THE DASH REPLACED. I LATER WENT TO A DODGE DEALER NEAR MY HOME AND WAS TOLD TO CONTACT CHRYSLER CUSTOMER ASSISTANCE. CHRYSLER TOLD ME THEY WOULD ONLY PAY 50% OF THE REPAIRS. I DID NOT AGREE TO THE OFFER. IT WOULD COST ME $700 TO $800 OUT OF MY POCKET. I PUT A CARPETED MAT OVER THE TOP OF THE DASH TO COVER UP THE HOLES. THERE ARE ACTUALLY HOLES AND BIG PIECES OF PLASTIC UPPER DASH FALLING INTO THE DASH. IN OCTOBER 2013 I WENT BACK TO MY LOCAL DODGE DEALER TO TELL THEM IF THEY PAID FOR THE PARTS I WOULD DO THE LABOR MYSELF. THEY HAVE CHANGED THEIR OFFER AND ONLY WANT TO PAY 50% OF PARTS NOW. MY PART WOULD BE $495.00. I TRIED A DIFFERENT DEALER ONLY TO BE TOLD THAT CHRYSLER WOULD NOT GIVE ANY HELP. THEY TOLD ME THAT IT WAS DUE TO THE TEXAS HEAT. THAT IS NOT TRUE BECAUSE IT IS HAPPENING ALL OVER THE UNITED STATES. THERE NEEDS TO BE A SAFETY RECALL OPENED BECAUSE THIS IS A SAFETY ISSUE. IF THESE VEHICLES ARE IN A ACCIDENT TO WHERE THE PASSENGER SIDE AIRBAG IS DEPLOYED IT IS GOING TO FILL THE PASSENGER COMPARTMENT WITH FLYING PIECES OF PLASTIC THAT MAY IMPALE ITS PASSENGERS. MAYBE CHRYSLER IS WAITING ON A FEW ACCIDENTS TO WHERE THE PASSENGERS HAVE PLASTIC STICKING OUT OF THEIR BODIES. MAYBE A COUPLE OF LAWSUITS WILL GET THEM OFF THEIR REARS. I SPENT OVER THIRTY YEARS IN GENERAL MOTORS AND DODGE DEALERSHIP SERVICE DEPARTMENTS. I DO HAVE SOME KNOWLEDGE OF THESE THINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554651December 3, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT THE DEFROSTER FAILED AND CAUSED A REDUCTION IN VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BLEND DOOR PIN HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554444December 2, 2013
POWER TRAIN
APPROACHED GATE ACROSS DRIVEWAY; STOPPED 2004 DODGE CUMMINS 2500 TRUCK, PUT IN PARK, OPENED GATE, PROCEEDED THROUGH 12' GATE. PULLED TRUCK FORWARD TO PROVIDED ENOUGH ROOM FOR GATE TO CLOSE; PUT VEHICLE IN PARK ON LEVEL GROUND. EXITED MY TRUCK, IT WAS STATIONARY, WITH NORMAL IDLE. WALKED PAST THE REAR OF THE TRUCK TO CLOSE THE GATE. HAD JUST LATCHED THE GATE WHEN I HEARD A CLICK THAT MADE ME RAISE MY HEAD AS I WONDERED WHAT THE NOISE WAS. THEN THE ENGINE ROARED IN ACCELERATION AND THE TRUCK FLEW BACKWARDS TOWARD ME. I MOVED OUT OF THE WAY, THE TRUCK HIT THE CLOSED GATE, CRASHED THROUGH IT, PROCEEDED IN REVERSE DOWN THE DRIVE WAY APPROXIMATELY 10 YARDS, VEERED OFF THE DRIVEWAY THROUGH 4 CEMENTED FENCE POSTS AND HORSE FENCING BOARDS THAT ARE 2X6 (VERY SUBSTANTIAL BOARDS). TOOK OUT 2 SECTIONS OF FENCING BEFORE IT MET AN INCLINE IN THE PASTURE WHICH CAUSED THE RUNAWAY TRUCK TO COME TO A STOP. IF I HAD NOT HEARD THE TRUCK MAKE THE CLICKING NOISE WHICH WAS IT COMING OUT OF THE PARK GEAR, I WOULD NOT HAVE HAD TIME TO GET OUT OF ITS WAY. AFTER READING MULTIPLE OTHER SIMILAR INCIDENCES, I IMPLORE DODGE TO STAND BEHIND ITS TRUCKS AND RECTIFY THE SITUATION FOR CONSUMERS IN THE FUTURE AND THOSE OF US WITH FINANCIAL DAMAGES INCURRED NOW!!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10554067November 28, 2013
VISIBILITY/WIPER
ON THE 27TH OF NOV, 2013 MY HEATER QUIT WORKING ON THE DEFROST MODE. I TURN THE SWITCH FROM 1 POSITION TO ANOTHER AND NOTHING HAPPENS, IT JUST KEEPS PUTTING OUT AIR THROUGH THE FRONT VENTS. NOTHING OUT THE DEFROSTER. DANGEROUS IF TRYING TO DRIVE IN BAD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553985November 27, 2013
SUSPENSION, SERVICE BRAKES, POWER TRAIN
WHILE DRIVING SATURDAY, 11/23/2013, I NOTICED A VIBRATION AND HUMMING NOISE COMING FROM THE FRONT OF MY VEHICLE. ALSO, WHEN I TURNED THE CAR WOULD CROAK OR MOAN. I COULD TELL SOMETHING WAS WRONG BECAUSE MY BRAKE PEDAL BECAME VERY SPONGY AND HAD TO BE PRESSED IN FULLY IN ORDER TO STOP THE CAR. I BEGAN TO HEAD HOME WITH THE TRUCK AS I DID NOT WANT A SAFETY HAZARD WHERE I COULD NOT STOP THE VEHICLE. I ALSO NOTICED THAT IN ORDER TO STEER STRAIGHT, I HAD TO HOLD MY STEERING WHEEL APPROXIMATELY 30 DEGREES LEFT. UPON GETTING THE TRUCK HOME I IMMEDIATELY SAW MY PROBLEM. MY FRONT PASSENGER TIRE WAS SITTING IN THE WHEEL WELL ON AN ANGLE. LARGE AMOUNTS OF SMOKE WERE POURING OUT OF THE UNDERCARRIAGE, AND RUBBER GOO WAS LEAVING A TRAIL WHERE I DROVE. I JACKED THE CAR AND REMOVED THE WHEEL, AND COULD SEE EVEN MORE. MY WHEEL HUB ASSEMBLY WAS SEPARATED AND BROKEN. THIS CAUSED MY TIRE TO SIT ON THE HUB CROOKED AND LEAN AGAINST MY CONTROL ARM. THE HEAT FROM THIS FRICTION WAS SO INTENSE THAT IT MELTED MY CV BOOT, WHICH IS WHY I HAD A RUBBER GOO TRAIL. IT ALSO MELTED THE ABS SENSOR ON THE WHEEL HUB ITSELF. CAUSING MY ABS TO GO OUT. THE HUB ITSELF HAD A PIECE COMPLETELY FALLEN OFF, AS IF A WELD BROKE. THE HEAT ALSO WARPED MY ROTOR, AND CRACKED MY BRAKE PADS IN THAT SIDE. LUCKILY, I DID NOT HAVE ANY WHEEL SEPARATION OR TOTAL FAILURE OF THE BRAKING SYSTEM, CAUSING CRASH OR INJURY. I WAS BARELY ABLE TO UTILIZE BRAKING AND DRIVE HOME AT ABOUT 20MPH WITH HAZARDS ON. THE WHEEL HUB ASSEMBLY HAS BEEN RECALLED IN SEVERAL YEAR DODGE RAM 1500S, INCLUDING 2004, 2006, AND OTHERS, FOR BEARING ISSUES. HOWEVER DODGE CLAIMED IT WAS ONLY A FAULTY PART IN 2WD APPLICATIONS. NOW WE KNOW THIS IS NOT TRUE. I HAVE A 4WD RAM THAT HAD THE HUB ASSEMBLY FAIL AND A PARTIAL BRAKING FAILURE. I AM OUT OF ROOM, BUT I HAVE PICTURES OF THE PARTS BROKEN ON THE CAR, AND PICTURES OF THE REMOVED PARTS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553884November 26, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH OVER AN UNEVEN ROAD SURFACE, THE FRONT END OF THE VEHICLE BEGAN SHAKING VIOLENTLY. THE DEALER WAS CONTACTED AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552642November 17, 2013
ENGINE
VEHICLE STALLS AFTER FUELING. THIS IS VERY RANDOM AND DOESN'T HAPPEN EVERY TIME I FUEL. I HAVE NOTICED IT HAPPENS MORE WHEN I FUEL THE TANK TO THE TOP. THE VEHICLE CAN STALL DURING DRIVING OR AT A STOP THAT ALSO IS RANDOM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552169November 13, 2013
UNKNOWN OR OTHER, SUSPENSION, STEERING
THIS HAS HAPPENED BEFORE BACK IN 2010 AND I PUT AN EXTRA STABILIZER ON THE FRONT AND UPPER AND LOWER BALL JOINTS AND A FEW MORE PIECES ALL MADE BY MOOG BUT THE FRONT END STILL SHAKES ALMOST UNCONTROLLABLE AND I HAVE TO SLOW DOWN REAL FAST BEFORE I CAUSE AN ACCIDENT I'M AFRAID IT'S GOING TO MAKE ME WRECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551657November 10, 2013
SUSPENSION, STEERING
UPPER AND LOWER BALL JOINTS ON FRONT SUSPENSION HAVE DETERIORATED TO THE POINT THAT THEY MUST BE REPLACED FOR CONCERNS OF SAFETY. THIS IS VERY LOW MILEAGE FOR BALL JOINTS TO FAIL. AND SINCE MY 2WD TRUCK HAS UNITIZED BALL JOINTS (PART OF UPPER CONTROL ARM, WHICH ALSO HAS TO BE REPLACED), THEY ARE VERY EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551234November 7, 2013
ENGINE, ELECTRICAL SYSTEM, STRUCTURE
PROBLEM 1) THE ENGINE HAS A EXHAUST MANIFOLD LEAK. THIS IS DUE TO DODGE USING INADEQUATE BOLTS ON THE HEAD AND THE BOLTS BROKE. THE REMOVAL OF THE EXHAUST MANIFOLD REQUIRES THE BOLTS TO BE DRILLED AND TAPPED OUT. DODGE SHOULD HAVE CORRECTED THIS PROBLEM BUT WOULD NOT. PROBLEM 2) THE VEHICLE LEAKS PROFUSELY IN THE CAB. EVER SINCE I BOUGHT THIS VEHICLE THE CAB HAS LEAKED. IT LEAKS UNDER THE REAR SEAT AND IT LEAKS FROM THE FRONT VISOR AS WELL. I HAVE TRIED TO SEAL WITH RTV SINCE DODGE COULD NEVER FIX THE PROBLEM. IT STILL LEAKS. PROBLEM 3) THE PASSENGER FRONT WINDOW WORKS INTERMITTENTLY AT BEST. PROBLEM 4) THE REAR DOORS WILL NOT RELEASE THE CHILD LOCK FUNCTION. I HAVE TRIED NUMEROUS TIMES BUT APPARENTLY THE SWITCH IN THE DOOR DOES NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549983October 29, 2013
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE DRIVER HEARD A LOUD POP FROM THE VEHICLE AND EXPERIENCED A POWER STEERING ASSIST FAILURE. THE VEHICLE VEERED OFF ROAD AND ROLLED INTO A FIELD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 175000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10549060October 23, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED THAT THE FLOOR SHIFTER HAD BECOME DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY STATED THERE WAS NOT A RECALL FOR THE VEHICLE. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547427October 9, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE "WATER IN FUEL" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE INJECTION PUMP, INJECTORS AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546137September 30, 2013
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE DRIVING IN THE EARLY AM WITH FOG AND HUMIDITY, THE DEFROSTER STOPPED BLOWING WARM AIR, AS AIR WAS DIVERTED THOUGH THE DASH VENTS AND NOT THE DEFROSTER VENTS. I HAD MADE SURE THE DIAL WAS TURNED ALL THE WAY TO THE RIGHT (DEFROST) BUT AIR WAS STILL COMING OUT DASH VENTS. HAD TO PULL OVER AS DASH WAS FOGGING UP. NO MATTER WHAT VENT IS SELECTED ON THE DIAL, AIR NOT CONTINUES TO BLOW THROUGH DASH VENTS. THIS IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546305September 30, 2013
ENGINE
I HAVE ALWAYS USED SYNTHETIC OIL IN THIS ENGINE. JUST LIKE THE MANY PEOPLE THAT I HAVE FOUND ON THE INTERNET MINE THREW A ROD. DESTROYED THE CORE. ESTIMATED COST IS 6,000. THIS IS A HORRIBLE THING. IT APPEARS THAT DODGE IS WELL AWARE OF THIS AN A RECALL SHOULD HAVE HAPPENED LONG AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545235September 24, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT THE HEADLIGHTS AND TURN SIGNALS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE HEADLIGHT RELAY SWITCH HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544319September 18, 2013
POWER TRAIN
AS I WAS DRIVING DOWN THE INTERSTATE I BEGAN TO HEAR A NOISE IN THE REAR END OF MY RAM 1500 PICKUP TRUCK. I MOVED OVER TO THE RIGHT HAND LANE TRAVELING INTERSTATE SPEED BETWEEN 65 AND 70 MILES PER HOUR WHEN THE DRIVE SHAFT OF THE TRUCK CAME LOOSE FROM THE REAR AXLE OF MY VEHICLE. I CONTACTED MY FATHER WHICH IS A MECHANIC AND TOLD HIM WHAT HAD HAPPENED AND HE INFORMED ME THAT HE RECEIVED A LETTER FROM DODGE ABOUT A WARRANTY RECALL FOR THE BOLTS BACKING OFF THAT HOLD THE DRIVE SHAFT. I PULLED THE DRIVE SHAFT OUT FROM UNDER THE TRUCK AND PUT MY FINGER INTO THE HOLE WHERE THE PIN FITS AND THE NUT WAS STILL THERE AND IT HAD BACKED OFF THE PIN. WHEN I CONTACTED THE DEALERSHIP AND SHOWED THEM A PICTURE THE SERVICE TECH'S RESPONSE WAS "[XXX]" WE WILL GET IT TOWED IN AND FIX IT. APPARENTLY HE DIDN'T REALIZE IT WAS AN OLDER TRUCK BUT YOU WOULD THINK THAT IF THE DRIVE SHAFT WAS DIFFERENT ON THE NEWER TRUCKS AND OLDER TRUCKS WOULDN'T YOU BE ABLE TO TELL THE DIFFERENCE? FORTUNATELY NO ONE WAS HURT BUT I AM OUT ALMOST 2,000.00 BUCKS. I COULD UNDERSTAND IF THE BEARINGS WENT OUT BUT DODGE HAS A RECALL ON THIS SAME ISSUE AND THIS FAILURE PUT ME AND MY FAMILY IN DANGER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR ...UPDATED 01/07/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543252September 12, 2013
STEERING
ON 3/21/12, I HAD MY TRUCK INSPECTED BY A DODGE DEALERSHIP AFTER GETTING A RECALL NOTICE IN THE MAIL. IT WAS SAFETY RECALL L16 LEFT TIE ROD. THE DEALERSHIP REPLACED THE FAULTY PART WITH A NEW PART TO REMEDY THE RECALL. IT WAS PART # CBRCL160-AA. ON 9/9/13, WHILE BACKING UP IN A PARKING LOT, THE SAME MENTIONED "NEW" PART FRACTURED RENDERING MY TRUCK UNABLE TO BE STEERED. I AM CONCERNED THAT THE REPLACEMENT PART FRACTURED JUST LIKE THE RECALL SAID THE ORIGINAL PART WAS SUSCEPTIBLE TO DOING. THE RECALL SAYS, "THE PROBLEM IS...THE LEFT TIE ROD BALL STUD ON YOUR TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR A CRASH WITHOUT WARNING." THIS IS ALARMING TO ME AS IT POTENTIALLY PUT ME, MY PASSENGERS, AND OTHER DRIVERS AT RISK OF INJURY OR DEATH HAD THIS HAPPENED WHILE DRIVING DOWN THE HIGHWAY OR AROUND TOWN. AFTER CALLING CHRYSLER ABOUT THIS EVENT, THEY OFFERED ME NO CONFIDENCE ANYTHING HAS BEEN DONE ABOUT THIS OCCURRENCE OR WILL BE DONE. I FEEL MY CALL TO THEM WAS NOT TAKEN SERIOUSLY AND THE COMPLAINT I HAVE WITH THEIR PART WILL GO NOWHERE. THIS IS A PUBLIC SAFETY THREAT IN MY OPINION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542875September 10, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, THE VEHICLE VIBRATED VIOLENTLY AND THE REAR WHEELS SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 190,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542288September 6, 2013
AIR BAGS
DRIVING DOWN 50 MPH SINGLE LAND ROADWAY. 0525 HRS, DARK, DRY, NO STREET LIGHTS. DEER FROM RIGHT SIDE OF THE ROAD, SWERVED, VEHICLE CROSSED ONCOMING TRAFFIC LANE AND LEFT ROADWAY. VEHICLE WENT INTO TREE LINE STRIKING TWO TO THREE TREES. MAJOR/TOTAL LOSS OF VEHICLE. MAIN DAMAGE TO FRONT OF VEHICLE. AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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