Dodge Ram Complaints

27,062 consumer complaints on file.

#11025026September 22, 2017
AIR BAGS
TAKATA RECALL. JUST GOT MY 3RD PHONE CALL FROM CHRYSLER TODAY. THE RESULT OF THE FIRST 2 CALLS I'VE RECEIVED IN THE PAST WERE THAT NO PARTS WERE ACTUALLY AVAILABLE. THE RESULT OF THIS PHONE CALL WAS 3 LOCAL DEALERSHIPS PUT THE CHRYSLER CALLER ON HOLD AND THEN HUNG UP ON HER. I HAVE BEEN TRYING FOR A VERY LONG TIME TO GET MY TRUCK IN FOR THIS RECALL. IT IS OBVIOUS THAT CHRYSLER AND THEIR DEALERS ARE NOT SERIOUS ABOUT THIS SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025060September 22, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. WHILE OPERATING THE VEHICLE, BOTH THE HIGH BEAM AND LOW BEAM HEADLIGHTS WOULD NOT ILLUMINATE. ALSO, THE REAR DRIVER'S SIDE WINDOW WOULD NOT OPERATE DUE TO DAMAGED ELECTRICAL WIRES LOCATED IN THE DRIVER SIDE DOOR PANEL. THE CONTACT INDICATED THAT THE WIRES BECAME DAMAGED BY OPENING AND CLOSING THE DOORS. IN ADDITION, WHILE AT A STOP LIGHT, THE VEHICLE MOMENTARILY EXPERIENCED UNINTENDED ACCELERATION. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (JERRY WOOD DODGE IN SALISBURY, NC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024786September 21, 2017
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2012 RAM 1500. THE CONTACT STATED THAT HE REPEATEDLY EXPERIENCED A FAILURE WITH THE EXTERIOR LIGHTING. WHEN THE LOW BEAMS CUT OFF, IT DISABLED THE HIGH BEAM LIGHT ON THE PASSENGER SIDE. THE CONTACT REPLACED THE HEADLIGHT BULBS A COUPLE OF TIMES, BUT EACH TIME THE FAILURE RECURRED WITHIN TWO WEEKS. THE VEHICLE WAS TAKEN TO THE DEALER (HUMES CHRYSLER IN WATERFORD, PA, 814-796-2666) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT PROVIDED. UPDATED 11/01/17*LJ UPDATED 7/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024837September 21, 2017
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
ON THE WAY BACK TO BUFFALO MISSOURI AT APPROXIMATELY 4:30PM ( TRAVELING 65MPH), THE RIGHT REAR TIRE STARTED TO MAKE A VERY LOUD WINDING SOUND AND SHAKE. I SLOWED DOWN TO APPROXIMATELY (55MPH) AND THE TIRE BLEW OUT THE SIDEWALL, CAUSING MY TRUCK TO SEVERELY FISH TAIL IN THE MIDDLE OF A TWO LANE ROAD, NARROWLY MISSING ON-COMING TRAFFIC. ON SEPTEMBER 14TH, 2017 I TOOK MY TRUCK AND BLOWN OUT TIRE TO JBC TIRE AND AUTOMOTIVE (AUTHORIZED DEALER OF COOPER TIRES). JOSH MOUTREY WAS THE MANAGER ON DUTY. I INFORMED OF THE BLOW OUT. JOSH AND HIS MECHANIC CHECKED THE TIRE OF ANY FOREIGN DEBRIS, NAILS OR CUTS IN THE TIRE. AFTER THE INSPECTION ON THE BLOW OUT AND THE OTHER TIRES, JOSH STATED THAT THE TREAD ON THE THREE REMAINING TIRES HAD EXCESSIVE WEAR (LF HI:5, LOW:4; RF HI:5, LOW:4; LR HI: 5, LOW:4). ON THE BLOWN OUT TIRE FROM THE RR TIRE THEY FOUND NO FOREIGN DEBRIS, NAILS, CUTS OR ANY REASON THAT THE TIRE SHOULD HAVE BLOWN OUT THE SIDE WALL. JOSH CALLED COOPER TIRE AND RUBBER AT THEIR 800-573-9523 CUSTOMER SERVICE NUMBER AND TALKED TO THE ON DUTY SUPERVISOR (DOUG). I WAS LISTENING ON SPEAKER TO JOSH AND DOUG DISCUSSING THE TIRE. JOSH STATED THAT ALL FOUR TIRES WERE: DISCOVER AT3; 265/10/17; DOT# UT1Y 1A6 3214 ON ALL 4 TIRES CAME FROM THE SAME BATCH# AND LOT#. JOSH STATED TO DOUG THAT THERE SHOULD BE NO REASON THE RR TIRE SHOULD HAVE BLOWN AND THAT THERE WAS NO FOREIGN DEBRIS FOUND. JOSH STATED TO DOUG THAT THE ONLY REASON FOR THE BLOW OUT WAS MANUFACTURES SIDE WALL DEFECT. JOSH ALSO, STATED THE REMAINING THREE TIRES HAD EXCESSIVE WEAR BEYOND ANY NORMAL WEAR FOR TIRES RATED AT A 60K MILE WARRANTY. HE ALSO STATED THAT THIS WAS MOST LIKELY DUE TO MANUFACTURING DEFECT IN THE RUBBER. DOUG (C.S. SUPERVISOR) STATED THE ONLY THING HE COULD DUE, WAS PRO-RATE THE BLOWN OUT TIRE AND PRO-RATE THE REMAINING 3 TIRES. NOTHING HAS BEEN DONE TO CORRECT THESE ISSUES BY COOPER TIRE, ATD (AMERICAN TIRE DISTRIBUTOR OR JBC TIRE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024846September 21, 2017
STRUCTURE
TL* THE CONTACT OWNS A 1999 DODGE RAM 1500. WHILE DRIVING ON THE RAILROAD TRACK AT 10 MPH, THE DASHBOARD SHATTERED. THE AIR BAGS AND THE WIRES WERE NOT EXPOSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 208,437.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024902September 21, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 RAM 2500. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MULLAHEY CHRYSLER DODGE JEEP RAM (2520 GOLDEN HILL RD, PASO ROBLES, CA 93446 (805) 369-2400) WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED CASE NUMBER: 32374095, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V200000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024557September 20, 2017
EXTERIOR LIGHTING
MY PASSENGER HEADLIGHT WORKS INTERMITTENTLY. THE BULB IS GOOD. THE WIRING HARNESS INSIDE OF THE HOUSING HAS BEEN CHANGED AND DID NOT SOLVE THE ISSUE. IT WILL WORK FOR A MONTH OR SO THEN NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024618September 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2010 DODGE RAM 2500. WHILE THE VEHICLE WAS MOVING, SMOKE APPEARED AND THE VEHICLE CAUGHT FIRE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AS SMOKE ENTERED THE CABIN OF THE VEHICLE. THE CONTACT STEPPED OUT OF THE VEHICLE, LOOKED UNDER THE HOOD, AND THE VEHICLE IMMEDIATELY BURST INTO FLAMES. THE ORIGIN OF THE FIRE WAS NOT DETERMINED. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISED THE FIRE AND STATED THAT THE CAUSE OF THE FIRE MAY HAVE BEEN DUE TO AN ELECTRICAL SHORT ENTERING INTO THE FUEL LINE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. A DEALER WAS NOT CONTACTED ABOUT THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 280,000. UPDATED 11/07/17*LJ UPDATED 11/13/2017*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11024619September 20, 2017
STRUCTURE
THE CROSSMEMBER THAT HOLDS THE FRONT FUEL TANK STRAP HAS RUSTED AND ALLOWED THE TANK TO NEARLY FALL OUT WHILE DRIVING. THIS IS ON A TRUCK THAT WAS RUSTPROOFED WHEN NEW, NOT DRIVEN MUCH IN THE WINTER, AND REGULARLY WASHED WITH UNDERBODY.....UPDATED 10/18/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024667September 20, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL. LIKE MANY OTHER DODGE 1500 OWNERS, MY DASH HAS CRACKED AND I CANNOT GET THE RECALL FIXED. BECAUSE IT IS CRACKED THE DEALER WONT TOUCH THE AIR BAGS EVEN THOUGH IT STATES SERIOUS INJURY OR DEATH CAN OCCUR IF NOT TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024697September 20, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
OUR SEAT BELTS LOCKED UP ON OUR 1999 DODGE RAM 1500. TOOK OUR DODGE TRUCK TO DODGE DEALERSHIP 06/05/2017 WHO SAID OUR SEAT BELT CONTROL MODULE HAD GONE OUT. WE PAID $400 TO REPLACE. PICKUP ON 06/26/2017. 3 DAYS LATER 06/29/2017 WHILE TOWING OUR 20 FT NORTH RIVER BOAT ACROSS CHARLESTON HARBOR BRIDGE ON THE DOWN HILL SIDE TO PORT LAUNCH RAMP OUR VEHICLE POWER SHUT DOWN, SEAT BELTS LOCKED UP AGAIN AND OUR BOAT WEIGHT PUSHED HITCH INTO OUR TRUCK DESTROYING THE HITCH AND WHEEL JACK. THE BOAT HAD TO BE TOWED ( $399) TO BE REPAIRED AND $150. IN HITCH REPAIRS. THE TRUCK ITSELF WOULD NOT START UNTIL THE BATTERY NEGATIVE WIRE WAS REMOVED. VEHICLE WAS DRIVEN DIRECTLY TO DEALERSHIP ABOUT 5 MILES AWAY. A LOCAL POLICE OFFICER WAS FOLLOWING BEHIND OUR VEHICLE AND STOPPED TO HELP; CALLING A TOW TRUCK. NO REPORT WAS FILED OR REQUIRED. AFTER A 2 WK DELAY THEY COULD NOT FIND A REPLACEMENT MODULE SAYING THEY WERE DISCONTINUED. ADMITTED THEY HAD INSTALLED A MODULE ( NOT A SEAT BELT MODULE SUPPOSEDLY BY MECHANICS ERROR) REQUESTED OUR MONEY BACK WHICH THEY DID 07/14/2017. WE HAVE BEEN SEARCHING UNSUCCESSFULLY ONLINE AND OTHER SOURCES WHICH SAY THEY ARE DISCONTINUED, NOT AVAILABLE. OUR STATE AND CITY LAW CARRIES A $250 DOLLAR FINE FOR NO SEAT BELT USE MORE IMPORTANTLY WE OUR NOW SUBJECT TO EXTREME POSSIBILITY OF DEATH OR MAIMING IN AN ACCIDENT. ACCORDING TO SOME INFORMATION THIS ALSO AFFECTS OUR AIR BAGS WHICH MAY CAUSE FAILURE OF THEM. WE HAVE BEEN TOLD OUR INSURANCE IS NULL AND VOID IF WE DON'T HAVE SEAT BELTS AND EVEN IF WE COULD GET A MECHANIC TO DO A WORK AROUND ( WHICH THEY REFUSED DUE TO THE LIABILITY ISSUES) INSURANCE STILL VOID. IN CASE OF OUR DEATH OR INJURY THERE WILL BE A LAWSUIT AGAINST DODGE. IT WON'T DO US MUCH GOOD! THIS IS NOT ACCEPTABLE. DODGE SHOULD BE FORCED TO PROVIDE A LAW REQUIRED SEAT BELT MODULE REPAIR. HOW MANY PEOPLE WILL DIE BEFORE THEY FIX THE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024704September 20, 2017
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
WHILE OPERATING THE VEHICLE FROM JUST MAKING A TURN AND ACCELERATING TO THE ROAD WAY SPEED OF 30 MPH, THE STAINLESS STEEL STRAP THAT SECURES THE FUEL TANK TO THE FRAME OF THE VEHICLE SUFFERED A FAILURE. THIS FAILURE WAS CAUSED BY CORROSION OF THE FRAME CHASSIS AND THE STRAP SEPARATING. THE FAILURE CAUSED THE 32 GALLON FUEL TANK TO LOWER TOWARD THE ROAD WAY AND THE REMAINING STRAP TO DRAG ALONG THE STREET PAVEMENT . THIS FAILURE CREATED A RISK OF FIRE/ AND SPARKS FROM THE DRAGGING METAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024714September 20, 2017
FUEL/PROPULSION SYSTEM
EXCESSIVE FUEL CONSUMPTION..LESS THAN 10MPG, HIGH OPERATING TEMPERATURE, POWER/PERFORMANCE WITH/ WITHOUT. MODERATE TOWING LOADS. HIGH TEMPERATURES ASSOCIATED WITH ELEVATIONS IN EXCESS OF 4OOO FEET. FREQUENT ENGINE LIGHT APPEARANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024738September 20, 2017
UNKNOWN OR OTHER
DASHBOARD CRACKING AND FALLING APART CREATING SHARP HARD PLASTIC SECTIONS/PIECES THAT CAN BECOME INJURIOUS PROJECTILES IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024269September 19, 2017
WHEELS
ALCOA 17" RIMS CRACKED IN 4 PLACES ON DRIVER SIDE STEER. OTHER RIMS BEGINNING TO CRACK. HAD TO REPLACE ALL 4 ALCOA RIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024508September 19, 2017
STRUCTURE:BODY
THE FRONT STRAP HOLDING THE GAS TANK TO THE FRAME BROKE CAUSING THE FUEL TANK TO DROP VERY CLOSE TO THE GROUND. THE VEHICLE WAS PARKED AND I NOTICED SOMETHING HANGING UNDERNEATH THE CAR. HAD I DRIVEN IT, MY CONCERN IS THAT IT WOULD HAVE DETACHED FROM THE VEHICLE EITHER BECAUSE THE REMAINING STRAP WOULD DETACH OR BECAUSE THE FUEL TANK WOULD NOT CLEAR A BUMP IN THE ROAD SURFACE. THE POTENTIAL FOR RUPTURE OR ACCIDENT BY MY VEHICLE OR A VEHICLE BEHIND ME IS A MAJOR CONCERN ON MY PART. I HAVE RESEARCHED THE ISSUE ON THE WEB AND THERE ARE QUITE A FEW REPORTS OF THIS HAPPENING. THERE HAVE BEEN COMPLAINTS FILED WITH DODGE/RAM AND THE COMPANY (FROM THE REPORTS) IS NOT ACCEPTING RESPONSIBILITY FOR THIS ISSUE. I AM SUBMITTING THIS IN THE HOPE THAT THE NHTSA MAY MITIGATE A POTENTIALLY SERIOUS SITUATION FOR SOMEONE ELSE. ..UPDATED 09/25/17 *BF .UPDATED 10/04/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024523September 19, 2017
UNKNOWN OR OTHER
MY TRUCK OVERHEATS WHEN EVER IT IS NOT IN MOTION ABOVE 20 MPH. THE RADIATOR FAN DOES NOT TURN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024169September 19, 2017
UNKNOWN OR OTHER
WAS DRIVING DOWN THE ROAD AND WENT TO SHIFT GEARS AND THE SHIFTER LEVER ARM BROKE OFF AT THE BOTTOM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024180September 19, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 RAM 1500. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TURNED THE KEY IN THE IGNITION SEVERAL TIMES IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT CALLED WALKER CHRYSLER DODGE JEEP RAM (5757 COLISEUM BLVD, ALEXANDRIA, LA 71303 (318) 443-2167) AND INQUIRED ABOUT THE COST OF A NEW IGNITION SWITCH. THE CONTACT WAS INFORMED THAT THIS WAS A COMMON FAILURE IN DODGE PICK-UP TRUCKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024239September 19, 2017
AIR BAGS
TAKATA RECALL I FINALLY WAS ABLE TO FIND A DEALER WITH PARTS FOR THE RECALL AND TOOK MY TRUCK IN FOR THE REPAIR. THE SERVICE ADVISOR CALLED ME TO INFORM ME THAT HE COULD NOT ASSURE ME THAT FURTHER CRACKING OF THE DASH WOULDN'T OCCUR DURING THE REPAIR PROCEDURE. I SAID THEN IF YOU DAMAGE IT THEN I WILL HOLD YOU RESPONSIBLE. HE SAID HE COULD NOT PROCEED WITHOUT ME BASICALLY INDEMNIFYING HIM. I WOULD NOT AGREE TO THAT. THE CRACKED DASH IS OF ITSELF A SAFETY PROBLEM SHOULD THE AIRBAGS DEPLOY AND SEND DASH FRAGMENTS FLYING. IF THEY CRACKED IT FURTHER, THEN IT WOULD BE EVEN MORE UNSAFE. I THINK TAKATA HAS THE RESPONSIBILITY ALONG WITH CHRYSLER TO FIX THE DASH SINCE THE DASH WAS MADE WITH INFERIOR OR DEFECTIVE MATERIALS AS EVIDENCED BY THE WIDESPREAD ISSUE WITH DODGE RAM DASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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