Dodge Grand Caravan Complaints (1997)

583 consumer complaints on file.

#10061684March 9, 2004
ELECTRICAL SYSTEM
WHILE DRIVING REAR RIGHT AUDIO SPEAKER CAUGHT ON FIRE. VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND THE FIRE WAS PUT OUT WITH A LARGE BURLAP BAG. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10053908February 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, AIR BAGS
WHILE DRIVING AT 65 MPH, THE CONSUMER NOTICED THAT THE AIR BAG LIGHT CAME ON. THE CONSUMER ATTEMPTED TO SLOW THE VEHICLE, BUT DISCOVERED THE BRAKES WERE NOT WORKING PROPERLY. AFTER DEPRESSING THE BRAKES, IT TOOK THE VEHICLE OVER 100 YARDS TO STOP. *AK THE BRAKE MASTER CYLINDER WAS REPLACED, BUT THE PROBLEM CONTINUED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058268February 16, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WE HAVE REPLACED SIX SERPENTINE BELTS IN THE TWO YEARS WE HAVE OWNED THIS VEHICLE. WE REPLACED THE TENSIONER, BUT IT DID NOT CORRECT PROBLEM. WE ARE NOW FACING NUMBER SEVEN AND ARE AT THE POINT OF TOTAL FRUSTRATION. WE NEED TO SEE THIS CORRECTED IMMEDIATELY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058212February 15, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE BELT THAT CONTROLS THE POWER STEERING AND BRAKES AND RADIATOR FAN CAME OFF TWICE TODAY AND SEVERAL TIMES IN THE PAST. IT'S ALL WE CAN DO TO GET IT STOPPED AND PULLED OVER WHEN THIS HAPPENS AND IT HAPPENS IN ANY TYPE OF RAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056441February 3, 2004
AIR BAGS, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:HORN
HORN AND CRUISE CONTROL SUDDENLY QUIT WORKING AND AIRBAG LIGHT IS ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055583January 21, 2004
AIR BAGS
CONSUMER COMPLAINED ABOUT A CLOCK SPRING PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055543January 20, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
FAN BELT KEPT SLIDING OFF GOT BROKEN. *PH THIS PROBLEM WOULD OCCUR WHEN IT WOULD RAIN OR SNOW. THE PART WAS REPLACED FOUR TIMES. THE CRUISE CONTROL HAD BECOME INOPERATIVE AND THE AIR BAG LIGHT HAD COME ON. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070510January 15, 2004
POWER TRAIN
AT 91,000 MILES THE VEHICLE HAD A SUDDEN AND CATASTROPHIC TRANSMISSION FAILURE. GIVEN THE FACT THAT WE HAVE HAD A NUMBER OF NEIGHBORS & FRIENDS ALSO EXPERIENCE GRAND CARAVAN TRANSMISSION PROBLEMS IN 97 & 98 MODELS, THERE OBVIOUSLY IS A MAJOR DESIGN PROBLEM. I HAD OWNED A 1989 GRAND CARAVAN THAT HAD TWO TRANSMISSIONS REPLACED UNDER WARRANTY. I TOOK A CHANCE GOING BACK TO CHRYSLER AND LOST THE BET. WHILE CHRYSLER "CUSTOMER NO SERVICE" HAS TOLD ME "SIR, WHEN YOU SIGNED THE DOTTED LINE, YOU KNEW THE WARRANTY WAS 36,000 MILES", CLEARLY THE PUBLIC PERCEPTION IS THAT TRANSMISSIONS IN $30,000 AUTOMOBILES SHOULD LAST MORE THAN 90,000 MILES. WHILE CHRYSLER CAN HIDE BEHIND THE WARRANTY ALL THEY WANT, THEY CLEARLY ARE BREAKING WITH THE PUBLIC''S TRUST. THE FACT THAT CHRYSLER HAS HAD 100,000 MILE DRIVETRAIN WARRANTIES ON OTHER YEARS OF GRAND CARAVANS BESPEAKS TO THE LEVELS THAT THEY: 1. HAD TO GO TO GAIN PUBLIC TRUST 2. THE RECOGNITION THAT THEY MAY HAVE DESIGN PROBLEMS. LASTLY, AS I HAVE LEARNED, THEIR "CUSTOMER NO SERVICE" DEPARTMENT IS A VERY SHORT ONE WAY STREET. WHEN I CALLED, I DESCRIBED THE PROBLEM AND INQUIRED ABOUT THE PROCESS TO FILE A COMPLAINT. I WAS SHOCKED TO LEARN IN VERY SHORT ORDER THAT THE FIRST PERSON I TALKED TO WAS ALSO THE LAST PERSON THAT I WOULD TO TALK. HE QUICKLY MADE THE DECISION THE CHRYSLER WAS NOT INTERESTED IN HELPING IN ANY WAY AND THAT HIS DECISION WAS FINAL. THERE WAS NEVER ANY "I AM SORRY ABOUT THIS PROBLEM, BUT THERE IS NOT MUCH THAT I CAN DO". IT WAS "YOU KNEW WHAT YOU PURCHASED, AND I AM NOT GOING TO HELP YOU IN ANY WAY". IN FACT HE KEPT REMINDING ME HOW LONG WE SPOKE ON THE PHONE AND THAT I WAS WASTING MINE AND IMPLICITLY HIS TIME. ALL IN ALL A VERY POOR EXPERIENCE WITH A LOUSY PRODUCT AND NON-EXISTENT CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070637January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
THE TRANSMISSION DOES NOT SHIFT GEARS IF THE AIR CONDITIONER IS ON. THE AIR CONDITIONER TURNED ALL THE WAY UP WILL BLOW OUT AIR AS IF IT WAS ON MID WAY. THE WIND SHIELD WIPERS COME ON WHEN THE TURN SIGNAL IS ACTIVATED, WHICH CAUSES ME TO BUY BLADES MORE OFTEN. THE BRAKES SEEM TO LOCK UP WHEN THE GROUND IS WET. YOU CAN HEAR METAL HITTING TOGETHER, AND THE CAR CONTINUES TO ROLL. MY SISTER-IN-LAW, AND ONE OF MY DAYCARE MOMS HAD THE SAME PROBLEM, BUT THEY WERE NOT AS LUCKY AS I WAS IT CAUSED THEM TO REAR END ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054237January 15, 2004
SEAT BELTS
I AM DEEPLY CONCERNED THAT MY CHILDREN ARE NOT SAFE RIDING IN OUR MINI VAN. I HAVE THREE CHILDREN AND THE GEN3 BELTS ARE IN MY VAN. I WOULD LIKE TO SEE ALL VEHICLES WITH THESE SPECIFIC BELTS BE RECALLED AND SAFE VERSIONS INSTALLED. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055248January 14, 2004
CHILD SEAT
CONSUMER HAS NO DEFECT/ REQUEST TO BE ADDED TO MAILING LIST FOR GRACO A8462HAV CARSEAT. *MR *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052939January 12, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
1997 GRAND CARAVAN SPORT SERPENTINE BELT CAME OFF FIVE TIMES IN ONE YEAR, THE LATEST ON 12/30/03 WHEN DRIVING ON A RAINY DAY. EVERY TIME THE BELT GETS WET, IT FALLS OFF! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053358January 5, 2004
AIR BAGS
WHILE DRIVING 45 MPH CONSUMER'S VEHICLE WAS HIT BY ANOTHER VEHICLE THAT CROSSED OVER THE MEDIAN. UPON IMPACT, PASSENGER'S SIDE AIR BAG DEPLOYED BUT THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. DRIVER'S ANKLE WAS SHATTERED AND RECEIVED CONTUSIONS TO THE CHEST.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10052406January 5, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT COMES OFF WHEN VEHICLE HAS GONE THROUGH WATER, SNOW OR SLUSH CAUSING LOSS OF STEERING CONTROL, ELECTRICAL POWER, ENGINE COOLING; ALL OF WHICH MAY BE CAUSE OF OTHER PROBLEMS IF VEHICLE IS NOT IMMEDIATELY STOPPED AND TAKEN SOMEWHERE FOR THE BELT TO BE RE-INSTALLED. MANUFACTURER HAS IDENTIFIED PROBLEM AND A SOLUTION (TSB#070299, NHTSA#606159), WHICH IS ENGINEERING RELATED, YET DOES NOT RELEASE THIS AS A RECALL. IT WAS SERVICED 8/12/03 (BLOUIN) TO REPLACE THE ORIGINAL BELT, HAS HAD PROBLEM SINCE THAT REPLACEMENT YET MANUFACTURER DOES NOT ACKNOWLEDGE RESPONSIBILITY TO CORRECT THEIR ENGINERRING ERROR AT THEIR COST (LEE). REPAIR SHOULD BE A RECALL CONDITION TO REPAIR A SITUATION THAT CAN CAUSE FATALITIES IF IT OCCURRED UNDER HIGHWAY CONDITIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049755December 15, 2003
PARKING BRAKE
PARKING BRAKE REPEATEDLY FAILS TO HOLD, DESPITE MULTIPLE ATTEMPTS TO REPAIR, SOMETIMES FAILS IN ON POSITION CAUSING EXTENSIVE DAMAGE TO PARKING AND MAIN REAR BRAKE. CHYRSLER UNWILLING TO ADDRESS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047162November 19, 2003
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM
VEHICLE HAS EXPERIENCED MULTIPLE ELECTRICAL PROBLEMS SINCE IT WAS PURCHASED THREE YEARS AGO: WINDSHIELD WIPERS COME ON BY THEMSELVES FOR NO REASON, CD PLAYER WORKS INTERMITTENTLY, INSTRUMENT PANEL GOES HAYWIRE AND WE LOSE THE GAUGES AND MILEAGE, POWER DOOR LOCKS WORK INTERMITTENTLY, KEYLESS ENTRY WORKS INTERMITTENTLY, AIR CONDITIONER ODOR AND FAN PROBLEMS, SOMETIMES COOL AIR SOMETIMES NOT AND THE LIST GOES ON. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047784November 12, 2003
AIR BAGS:FRONTAL
VEHICLE HIT A DEER WHILE DRIVING AT 45MPH. UPON IMPACT WITH THE DEER, NEITHER AIR BAG DEPLOYED. PLEASE PROVIDE CORRECT VIN NUMBER UPON RECEIPT OF THIS COMPLAINT. *PH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10044294November 12, 2003
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING AT LOW SPEEDS, THE VAN LUNGED FORWARD. THE ACTUAL CAUSE WAS UNDETERMINED, BUT THE DEALER STATED THE ENGINE'S FRONT CYLINDER MALFUNCTIONED. *AK THIS CONDITION WAS CONSIDERED A DEFECT PER MECHANIC(S). THIS PROBLEM EXISTED IN THIS MAKE/MODEL FOR SOME TIME AND HAD MANY COMPLAINTS AND REPAIRS. THERE WAS NO HELP GIVEN BY THE DEALER. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038419November 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING 60 MPH THE BRAKES FAILED. *AK THE CONSUMER STATED THE BRAKE LINES WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040522November 4, 2003
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THERE WAS A PROBLEM WITH THE ENGINE AND TRANSFER CASE. WHILE DRIVING THE CONSUMER NOTICED A FLAT TIRE. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE CONSUMER STARTED TO DRIVE FOR 10 MILES WHEN SUDDENLY THE VEHICLE STARTED SMOKING. THE VEHICLE WAS TAKEN THE REPAIR SHOP AND THE CONSUMER WAS TOLD THAT TRANSFER CASE HAD BURNED OUT DUE TO THE SPARE TIRE NOT BEING THE SAME SIZE AS THE REGULAR TIRE. THE TRANSFER CASE BURNED OUT BECAUSE THE VEHICLE WAS ON ALL WHEEL DRIVE. (AS STATED IN THE TSB 21 05 00, BUT CONSUMER'S WARRANTY EXPIRED) THE CONSUMER REQUESTED A FULL REIMBURSEMENT OF THE MONIES SPENT ON REPAIR(S). *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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