Dodge Grand Caravan Complaints (2010)

870 consumer complaints on file.

#10485021November 17, 2012
SERVICE BRAKES
I BOUGHT MY USED DODGE GRAND CARAVAN 10 IN 2011. A FEW MONTHS AFTER I DID IT, THE CAR STARTED SHAKING REALLY BAD IN THE STEERING WHEEL WHEN I WAS BRAKING. I TOOK IT TO THE DEALERSHIP, AND INFORM THEM ABOUT THE ISSUE. THEY TOLD ME EVERYTHING WAS PERFECT, AND BRAKES WERE IN EXCELLENT CONDITION. (09/17/2012). TWO MONTHS LATER, THE REAR RIGHT BRAKE HAVE A CRACK. AND THE SOUND COMING FROM THE BACK IS HORRIBLE. I TOOK MY CAR AGAIN TODAY (11/17/12) AND THEY SAID, THIS CAR NEEDS TOTAL REPLACE OF ROTORS AND BRAKES. I WAS SURPRISED! I EXPLAINED THEM WHAT THEY TOLD ME LAST TIME, BUT THE GUY SAID " WELL, EVEN TODAY OR TWO MONTHS AGO, YOU HAVE TO CHANGE EVERYTHING BECAUSE THAT IS WHAT WE DO HERE." WHEN I TRIED TO TALK WITH THE MANAGER, HIS ASSISTANT TOLD ME THAT HE WAS NOT ABLE TO TALK TO ME, BECAUSE HE WAS AT LUNCH LITERALLY, HE SAID " THIS IS GOING TO TAKE A WHILE...." THEY COULD TELL ME BEFORE, AT LEAST WARNING ME ABOUT THIS, BUT I GUESS THEY DIDN'T EVEN CHECK MY CAR THE FIRST TIME. I DON'T DRIVE THIS CAR MORE THAT 20 MILES EVERYDAY, FOR THE BRAKES TO DAMAGED SO SEVERELY. I HAVE MY KIDS IN THIS CAR EVERYDAY. I AM SCARED NOW DRIVING THAT CAR. IT IS CRAZY SHAKING! THE BRAKES ARE TOTALLY DAMAGED AND THIS COULD BE FIXED PREVIOUSLY.... THIS HAS TO BE SERIOUSLY INVESTIGATED. PLEASE DON'T WAIT UNTIL SOMEBODY DIE BECAUSE OF THIS. I HAD FOUND THOUSANDS OF CASES LIKE THIS ALL OVER THE INTERNET AND WITH FRIENDS. DO SOMETHING ABOUT THIS!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484888November 16, 2012
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE VIBRATED ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE FRONT BRAKE PADS HOWEVER, THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO VIBRATE ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS REPAIRED UNDER A MANUFACTURER'S RECALL WHERE THE FRONT AND REAR ROTORS, AND BRAKE PADS WERE REPLACED. THE FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AS THE CD JOINT SEAL, WHICH FAILED AND CAUSED THE LUBRICANT TO COVER THE FRONT SUSPENSION. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 22 AND THE CURRENT MILEAGE WAS 24,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484808November 15, 2012
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 5-30 MPH, THE VEHICLE WOULD STALL AND THE STEERING WHEEL WOULD SEIZE WITHOUT WARNING. THE CONTACT WOULD RESTART THE VEHICLE WITHOUT ANY ISSUES. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS LATER TAKEN TO A DEALER FOR DIAGNOSIS. AFTER TEST DRIVING THE VEHICLE, THE CONTACT WAS ADVISED THAT THE FUEL INJECTION SYSTEM COULD HAVE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED BY CLEANING THE FUEL INJECTORS. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,500. THE CURRENT MILEAGE WAS APPROXIMATELY 40,000. UPDATED 12/14/12 *BF THE CONSUMER STATED WHEN THE ENGINE DIED, THE STEERING AND BRAKES WOULD DIE AS WELL. THE ENGINE HAD WHILE HALF THROUGH MAKING A LEFT TURN, TWICE BACKING OUT OF THE DRIVEWAY, AND TWICE GOING OVER A SPEED BUMP AT 12-15 MPH. UPDATED 12/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478433October 3, 2012
SERVICE BRAKES
I AM ON MY 3RD SET OF BRAKES AND THEY FAILED TO FUNCTION ON 10/2/12 AT 35MPH. CHRYSLER REFUSES TO REPLACE THE BRAKES AT NO CHARGE SINCE I AM OVER 36000 EVEN THOUGH THE DEALERS ARE REFUSING TO SHIP THE PIECES TO OUTSIDE COMPANIES AND I CANNOT AFFORD DEALERSHIP PRICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478542October 3, 2012
POWER TRAIN, SERVICE BRAKES, STEERING
I BOUGHT MY GRAND CARAVAN BRAND NEW. IT IS A 2010, I BOUGHT IN 2011. I HAVE HAD MULTIPLE ISSUES WITH IT. OVER THE WEEKEND, THE TRACTION CONTROL CAME ON (PERFECTLY DRY ROADS), THE CAR STALLED, I LOST POWER STEERING, AND IT WOULDN'T MOVE UNTIL I STOPPED, PUT THE CAR IN PARK, AND RESTARTED IT. THIS HAS HAPPENED FOUR TIMES NOW. I TOOK IT IN FOR SERVICE THIS MORNING. I WAS TOLD THEY WOULD RUN DIAGNOSTICS. IF THE DIAGNOSTICS SHOWED IT TO BE A POWERTRAIN ISSUE, IT WOULD BE COVERED. IF NOT, I WOULD HAVE TO PAY FOR DIAGNOSTICS. AFTER THEY RAN DIAGNOSTICS, THEY THINK IT IS THE PCM. HOWEVER, THEY WON'T FIX IT BECAUSE THEY CAN'T PROVE IT IS NOTHING ELSE OR DUPLICATE THE PROBLEM. THEY ALSO STILL CHARGED ME FOR THE DIAGNOSTICS BECAUSE THEY CAN'T SAY FOR 100% IT IS THE PCM. THEY TOLD ME I WOULD HAVE TO CONTINUE TO DRIVE THE CAR UNTIL IT HAPPENED REGULARLY AND I WOULD PROBABLY WRECK THE CAR IN THE PROCESS. I TOLD THEM TO EXPECT A LAWSUIT IF THAT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477381September 28, 2012
SERVICE BRAKES
IN MAY I STARTED TO NOTICE SOME SHIMMYING WHEN I WOULD SLOW DOWN. THE LONGER I DROVE THE CAR, THE WORSE IT WOULD GET. I SPOKE TO MY NEIGHBOR IS A MECHANIC AT A CAR DEALERSHIP AND HE SAID IT WAS MY BRAKES. I HAD MY FRONT BRAKES REPLACED ON JULY 11TH UNDER THE RECALL. THE SHIMMYING WAS NOT AS BAD BUT STILL THERE. IT HAS PROGRESSIVELY GOTTEN WORSE. NOW AT 27,000 MY REAR BRAKES ARE BEING WORKED ON. I HAVE BEEN DRIVING FOR 18 YEARS AND HAVE NEVER HAD THIS TYPE OF BRAKE TROUBLE AND DO NOT FEEL I SHOULD BE HAVING IT ON A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477188September 26, 2012
POWER TRAIN, ELECTRICAL SYSTEM
THE CAR SHIFTS HARD. WHEN FIRST STARTED IN THE MORNING IT RUINS UP HIGH PRM'S BEFORE THE CAR SHIFTS. THE CAR TRANSMISSION SOMETIMES FAILS TO ENGAGE WHEN I ATTEMPT TO PASS A CAR ON THE HIGHWAY OR WHEN I JUST WANT TO SPEED UP. THIS CAN HAPPEN WHEN I AM GOING 30 MPH OR 60 MPH. IT HAPPENS AT RANDOM TIMES. RECENTLY THE ELECTRICAL SYSTEM HAS STARTED ACTING UP. LAST WEEK WHEN I WENT INTO THE GROCERY STORE THE WINDOW WENT DOWN BY THEMSELVES WHILE I WAS IN THE STORE.(IT WAS RAINING OUT SO I AM SURE THE WINDOWS WERE UP WHEN I LOCKED THE DOORS TO GO INSIDE) THE DRIVER'S SIDE DOOR DOES NOT LOCK OR UNLOCK WITH THE REMOTE CONTROL. ALSO WHEN I GO TO EXIT THE CAR THE LOCK IS STICKING AND IT IS AT TIMES DIFFICULT TO OPEN THE DOOR. TODAY WHEN MY WIFE WENT OUT TO THE VAN THE CAR HAD UNLOCKED AND THE FRONT LIGHTS WERE ON. I RE-LOCKED THE CAR AND IT UNLOCKED ITSELF AGAIN. I HAVE HAD THE CAR INTO THE DEALERSHIP WHERE I PURCHASED NUMEROUS TIMES(5 OR 6) TO HAVE THE TRANSMISSION LOOKED AT BUT THEY DON'T GET AN"ERROR CODE" SO THEY SAY THERE IS NOTHING THAT CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475639September 17, 2012
ELECTRICAL SYSTEM
MY VEHICLES IS HAVING STRANGE ELECTRICAL ISSUES. THE GAUGES MOVE ERRATICALLY, MY DASH LIGHTS AND HEAD LIGHTS FLICKER, MY RADIO AND AIR TURN OFF BY THEM SELVES. ALL THE WARNING LIGHT FLASH AND THE WARNING CHIME SOUNDS. ALL THESE THINGS HAPPEN WITHOUT WARNING. I CALLED THE DODGE DEALER AND THEY TOLD ME THAT IT SOUNDED LIKE THE TIPM. THIS COMPONENT HAS AFFECTED THOUSANDS AND THOUSANDS OF CARAVAN OWNERS. THEY QUOTED ME $900 PLUS DOLLARS TO GET FIX. THAT IS $900 PLUS DOLLARS THAT I DON'T HAVE. WITH THE NUMBERS OF INCIDENTS AND THE AMOUNT OF POTENTIAL DANGERS THAT THIS ISSUE PUTS THE COMMUNITY IN, I BELIEVE THAT THIS SHOULD BE A RECALL ISSUE. UNLIKE ME WHO HAS A FAMILY, AND I AM STILL AM MAKING PAYMENTS ON THE VEHICLE, A COSTLY REPAIR LIKE THIS THAT I CANT AFFORD, COULD BE AFFORDED BY DODGE TO RECALL IT. I MEAN THEY ARE A HUGE COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475162September 12, 2012
ELECTRICAL SYSTEM, ENGINE, ELECTRICAL SYSTEM:IGNITION
PRIOR TO 9/6/2012, ENGINE LIGHT CAME ON FOR WHAT THE DEALER SAID NO REASON. THEN ON 9/6/2012, VAN BROKE AND WOULD NOT START. IT APPEARED AS IF STUCK IN ALL GEARS AND I WAS TOLD THIS WAS AN ELECTRICAL PROBLEM. THERE IS A RECALL ON THIS TYPE/YEAR OF VAN FOR ELECTRICAL PROBLEMS, RECALL #11V139000;HOWEVER, NO RECALL SHOWS UP FOR MY VAN VIN #. I DON'T FEEL THIS VEHICLE IS SAFE. THE DEALER HAS HAD MY VEHICLE FOR A WEEK NOW ALONG WITH ANOTHER ONE SAME MAKE AND MODEL/YEAR THAT THEY ARE HAVING THE SAME ISSUE. THERE IS A DEFINITE PROBLEM WITH THIS MODEL VEHICLE. MY VEHICLE IS STILL NOT REPAIRED OR EXACT PROBLEM DIAGNOSED. YET, THEY EXPECT ME TO DRIVE IT AGAIN WHEN I GET IT BACK. THESE ELECTRICAL ISSUES NEED TO BE FURTHER EVALUATED. YES MY VAN WAS IN A PARKING LOT BUT THAT WAS LUCKY. PLEASE LOOK INTO THIS FURTHER. THE DEALER DON'T EVEN UNDERSTAND THE PROBLEM ON THESE 2 GRAND CARAVANS PER OUR LAST CONVERSATION WE HAD TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475057September 11, 2012
AIR BAGS, STRUCTURE:BODY, ENGINE AND ENGINE COOLING, TIRES
I WAS DRIVING ON THE HIGHWAY AT 60 MPH, HIT A LARGE (APPROX 6 FEET X 4 FEET X 4 FEET) WOODEN SHIPPING CRATE. THE CRATE EXPLODED, AND A BOARD BECAME LODGED IN THE TIRE WELL AND ENGINE COMPARTMENT. I ALSO LOST POWER THE VEHICLE - THE WRECKER DRIVER ADVISED THAT THE BOARD APPEARED TO HAVE DISCONNECTED THE COMPUTER WIRES. THE CRATE HIT ON THE FRONT DRIVER FENDER. THE AIRBAGS DID NOT DEPLOY. I WOULD THINK HITTING SOMETHING THE SIZE OF THE FRONT END OF A CAR AT 60 MPH SHOULD SET OFF THE AIR BAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10475129September 11, 2012
SERVICE BRAKES
ONLY 20K MILES AT THE TIME, THE FRONT BRAKES HAD TO BE REPLACE. THEY VIBRATE AND PULSE REAL BAD. THEY REPLACE THE BRAKES AND SIX MONTH INTO IT, THEY ARE PULSING AGAIN. THE BACK BRAKES PULSE ALSO. THE VAN HAS LESS THEN 30K AND THE BRAKES SHOULD NOT BE BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473694September 4, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE WOULD LOSE POWER SPORADICALLY. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED AFTER THE VEHICLE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS THE CENTRAL COMPUTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO LODGED A COMPLAINT FOR THE CONTACT. THE FAILURE AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473185August 31, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE BRAKES WERE DEPRESSED AND THE VEHICLE VIBRATED ABNORMALLY. IN ADDITION, THE VEHICLE FAILED TO STOP PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469584August 7, 2012
ELECTRICAL SYSTEM
AFTER APPROXIMATELY 30 MINUTES OF OPERATION AT 50MPH MY ENTIRE DASH LIGHT WARNING SYSTEM LIGHT UP & THEN WENT DARK. THE VEHICLE ENGINE DIED. AS I WAS SLOWLY COASTING TO A STOP, THE LIGHTS & VEHICLE SPONTANEOUSLY CAME BACK ON & RESUMED NORMAL OPERATION. A CHECK OF THE DIAGNOSTIC CODES RECORDED NO INCIDENT & I CANNOT RECREATE THE FAILURE. ABOUT 2 WEEKS AFTER THAT INCIDENT, I STARTED MY ENGINE, BEGAN TO REVERSE OUT OF A PARKING SPOT, WHEN THE A/C UNIT STOPPED BLOWING & LIGHTS WENT OUT, CLOCK & DASH WENT DARK. I PULLED BACK INTO THE SPOT, PARKED, TURNED OFF THE IGNITION & RESTARTED THE VEHICLE, AND THE A/C, RADIO, PANEL HAS WORKED FINE EVER SINCE. STILL NO CODES REPORTED DURING A DIAGNOSTIC. SOMEONE IS GOING TO GET KILLED DRIVING THE 2010 DODGE GRAND CARAVAN! ALL THE WHILE, THE MANUFACTURE DENIES THAT THERE IS A PROBLEM WITH THEIR VEHICLES. I PURCHASED THIS VEHICLE NEW, THIS ISN'T THE FIRST TIME I'VE HAD PROBLEMS WITH THIS VEHICLE. I AM FASTIDIOUS ABOUT SERVICE & MAINTENANCE OF MY VEHICLE, AND HAVE THE RECEIPTS TO PROVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466535July 18, 2012
ELECTRICAL SYSTEM, ENGINE
OUR 2010 DODGE GRAND CARAVAN MINIVAN, HAS BEEN FOR THE PAST 6 MONTHS BEEN STALLING SPORADICALLY. TODAY, IT CAME TO A HEAD. WE WERE 45 MINUTES NORTH OF OUR HOUSE AND HEADING HOME. 10 MINUTES OF DRIVING TO GET TO THE FREEWAY AND 20 MINUTES ON THE FREEWAY, IN THE CENTER LANE, 3 LANES WIDE, POURING OUTSIDE, IT IS 8:50PM, AND LIGHTENING OUT AS WELL. OUR MINIVAN JUST DIED ON THE FREEWAY, WITH A FAIR AMOUNT OF TRAFFIC. WE WERE ABLE TO PULL OVER QUICKLY AS THE MINIVAN SHOOK TO A HALT, WE WERE GOING 70 MILES PER HOUR. YESTERDAY, WHEN I TRIED STARTING IT DIED RIGHT AWAY, TWICE. THE DEALERSHIP KNOWS ABOUT THIS AS THEY SEE THE MINIVAN FOR THIS ABOUT EVERY MONTH, AND THEY ALWAYS SAY NOTHING COMES UP ON THE COMPUTER, NOTHING IS WRONG WITH IT. I HAVE COMPLAINED TO CHRYSLER ABOUT THIS. THEY SAY IT IS BECAUSE IT HAPPENS RIGHT AFTER WE HAVE FILLED UP WITH GAS. WELL, WE DIDN'T JUST FILL UP WITH GAS TODAY, AND HAVE ONLY A HALF TANK OF GAS, WHEN THIS HAPPENED. OUT OF THE COUNTLESS TIMES THIS HAS DIED ON US, IT HAS ONLY DIED 2 TIMES AFTER FILLING UP. THERE IS NO RHYME OR REASON WHEN THIS HAPPENS, CAN BE MORNING OR AFTERNOON, WE RARELY DRIVE IN THE EVENING. COLD OR HOT DAYS. CHRYSLER HAS SAID THAT THIS ISSUE IS RELATED TO THE NEW KEY, AND RECALLED IT, WELL WE HAVE HAD THAT CHANGED AT LEAST 3 TIMES ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465717July 15, 2012
ELECTRICAL SYSTEM
WE HAD OUR IGNITION REPAIRED 2 TIMES ALREADY. ONCE BECAUSE THE IGNITION SHUT OFF THE ENGINE AT 60 MILES PER HOUR. THEN AGAIN FOR THE RECALL FOR THE IGNITION MODULAR THAT WAS WHY THE ENGINE WAS GETTING SHUT OFF BY THE IGNITION AND NOW THE KEY WILL NOT COME OUT OF THE IGNITION. WE TOOK THE VAN TO THE DEALERSHIP AND EXPLAINED THAT THE KEY WILL NOT COME OUT UNLESS WE PLAY WITH TURNING ON AND OFF THE VAN, PUTTING IT IN REVERSE THEN FORWARD, OUT OF PARK INTO DRIVE AND WASTING A LOT OF TIME AND GAS JUST TO GET IT TO COME OUT. THE SERVICE TECH SAID FIRST THE KEY WAS INTO TOO LOOSE BEFORE THE RECALL AND NOW IT IS IN TOO TIGHT AFTER THE RECALL PART WAS PUT IN. SO AFTER DRIVING 100 MILES FOR SERVICE WE ARE TOLD MAKE SURE TO PUT THE VAN IN PARK AND THE KEY SHOULD COME OUT. WELL IT DOES NOT. NOTHING SHOWS UP ON THEIR COMPUTERS SO THEY WILL NOT FIX THE PROBLEM. THE KEY WILL NOT TURN OFF THE ENGINE SO IF THE KEY IS LEFT IN THE BATTERY COULD GO DEAD. I HAVE TO GO THROUGH OFF AND ON, DRIVE, REVERSE TO GET THE KEY OUT. I AM AFRAID THAT THE IGNITION PROBLEM COULD TURN THE ENGINE OFF AGAIN AT 60 MILES AN HOUR. NO ONE IS HELPING US BECAUSE, IN MY OPINION, THIS IS THE THIRD REPAIR ON THE IGNITION, MAKING THE VAN A LEMON. SO THIS IS WHY WE GOT NO RECEIPT OF SERVICE FOR THE TECH TELLING US TO PUT THE VAN IN PARK. MY HUSBAND WAS A STATE TROOPER AND TAUGHT DEFENSIVE DRIVING CLASSES AT THE POLICE ACADEMY. I HAVE BEEN DRIVING FOR 45 YEARS. SO WE BOTH KNOW HOW TO PUT THE VAN IN PARK AND HOW TO REMOVE A KEY FROM AN IGNITION. CHRYSLER HAS NOT RESPONDED TO OUR COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464394July 6, 2012
WHEELS, TIRES:VALVE
TWICE IN THE PAST TWO MONTHS THE ALUMINUM VALVE STEMS THAT HOLD THE TPMS SENSORS ON OUR GRAND CARAVAN HAVE BROKEN OFF. 1ST INCIDENT IN APRIL WHILE VEHICLE WAS PARKED IN DRIVEWAY AND SECOND WHILE MY WIFE AND CHILDREN, AGE 5 AND 4 YEARS, WERE TRAVELING AT HIGHWAY SPEEDS. THE SECOND INCIDENT STRANDED MY WIFE AND CHILDREN IN 100+ DEGREE F HEAT FOR CLOSE TO AN HOUR WHILE THEY HAD TO WAIT FOR AAA TO ARRIVE AND CHANGE THE SPARE FOR THEM. THANKFULLY IT WAS A REAR TIRE THAT BLEW OUT AND NOT A FRONT. COULD HAVE ENDED MUCH WORSE. UPON INSPECTION NOTICED THAT TIRE SIDEWALL HAD EXCESSIVE WEAR FROM LOOSING AIR AT HIGHWAY SPEEDS AND BEING DRIVEN TO SAFE STOPPING POSITION. DECIDED TO GO AHEAD AND PURCHASE FOUR NEW TIRES BECAUSE WIFE AND CHILDREN WILL BE TAKING AN EXTENDED DRIVING TRIP SOON. NOTICED THAT THE 2011 AND 2012 MODELS NOW HAVE THE MUCH MORE RELIABLE RUBBER VALVE STEMS AND SENSORS INSTEAD OF THE FAILING ALUMINUM STEMS. A LITTLE RESEARCH SHOWS THAT THEY WILL INTERCHANGE DIRECTLY. ASKED DEALER IF THEY WOULD REPLACE ALL FOUR WITH MORE RELIABLE STEM AT TIME OF TIRE CHANGE. SAID YES, BUT ONLY IF I PAY FOR THEM. AMOUNT? CLOSE TO $400.00 WHY SHOULD THE CUSTOMER PAY FOR A PART THAT IS POORLY DESIGNED AND KNOWN FOR FAILURE. A LITTLE RESEARCH OF THE NHTSA WEBSITE FOR MULTIPLE MODEL YEARS OF DODGE AND CHRYSLER VEHICLE SHOWS THAT THIS HAS BEEN AN ISSUE FOR A NUMBER OF YEARS NOW AND HAS AMASSED A LARGE NUMBER OF COMPLAINTS. ARE WE JUST WAITING UNTIL SOME PERSON GETS SERIOUSLY INJURED OR KILLED BEFORE THIS GETS ADDRESSED? LUCKILY MY WIFE AND CHILDREN WERE NOT INJURED, I JUST HOPE EVERYONE ELSE IS JUST AS LUCKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463651June 30, 2012
SERVICE BRAKES
I WAS DRIVING AND THE REAR BRAKES SEIZED. I PULLED INTO MY DRIVEWAY AND THEY WERE BURNING. I HAD COMPLAINED TO THE DEALER 2 MONTHS PRIOR THAT I THOUGHT SOMETHING WAS WRONG WITH THE BRAKES. I HAD A LOT OF PULSING IN THE STEERING WHEEL AND DIDN'T FEEL LIKE I COULD STOP QUICK ENOUGH. THEY SAID EVERYTHING WAS OKAY. AFTER THE BRAKES SEIZED ON 6/28/12, I TOOK IT TO THE DEALER AND THEY SAID THE REAR BRAKES WERE ALL CORRODED. THE ROTORS, BRAKE PADS AND CLIPS HAD TO BE ALL REPLACED. MONTHS AGO, DODGE HAD PUT AN ADDITIONAL WARRANTY ON THE FRONT BRAKES FOR THIS VERY REASON (PRE-MATURE CORROSION) INSTEAD OF DOING A RECALL. BUT THE BACK BRAKES WERE NOT COVERED. I SEARCHED THE INTERNET AND OTHER PEOPLE HAVE HAD THE SAME EXPERIENCE WITH CORRODED REAR BRAKES SEIZING AT LOW MILEAGE. PLEASE LOOK IT IN THIS. I DIDN'T EXPECT SOMETHING LIKE TO HAPPEN ON A VEHICLE WITH RELATIVELY LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462065June 18, 2012
ELECTRICAL SYSTEM
THE WINDSHIELD WIPERS CAME ON BUT WOULD NOT TURN OFF. THE WINDOWS WOULD NOT WORK, THE CONTROL PANEL WOULD NOT REGISTER. ALL WARNING LIGHTS LIT UP. THE POSSIBLE COMPLICATIONS ARE MULTIPLE. THE VEHICLE IS CONSIDERED UNSAFE TO OPERATE BY THE OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462127June 18, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE BRAKE DISTANCE HAD INCREASED AND THE TIRES WERE NOT STABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE BRAKE PAD AND ROTORS WERE WORN PREMATURELY. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS NEEDED FOR REPAIR WERE NOT AVAILABLE AND THE DEALER DID NOT HAVE AN ESTIMATED DATE OF WHEN THE PART WOULD BECOME AVAILABLE FOR THE REPAIR. THE FAILURE AND THE CURRENT MILEAGE WAS 33,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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