Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11534702July 26, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
BOTH SLIDING DOORS ARE LOCKED AND CAN'T BE OPENED MANUALLY OR AUTOMATICALLY OUR KIDS AND PASSENGERS CAN'T EXIT SAFELY IN THE EVENT OF AN ACCIDENT OR FIRE. THE ISSUE HAS BEEN CONFIRMED AND WARRANTY EXTENTED-DEALER CHARGED $155 AND TOLD US THAT THE DOOR BEING LOCKED AND NOT BEING ABLE TO OPEN IS NOT THE ISSUE BUT THE LATCH IS DEFECTIVE. (WE DON'T BELIEVE THIS TO BE TRUE) THIS ISSUE HAS BEEN CONFIRMED BY MANUFACTURER AND WE RECIEVED A LETTER DIRECTING US TO TAKE THE CAR IN FOR REPAIRS FOR THESE ISSUES. THE POWER LOCK ACTUATOR MADE A CLICKING/BUZZING SOUND AS DESCRIBED IN THE LETTER FROM FCA US LLC BEFORE GOING BAD. WE ARE TRYING OUR BEST TO RESOLVE THIS ISSUE BECAUSE WE HAVE THREE KIDS THAT ARE DAILY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534310July 25, 2023
SEATS, UNKNOWN OR OTHER
Passenger side active headrest deployed on its own while driving. No accident or collision involved. 16 year old son was seated in the passenger side seat when the headrest deployed on its own. Luckily no injury to my son. Want to report this issue to prevent any possible injuries that may arise due to malfunction deployment of active headrest. Researched online and discovered that this is an ongoing issue with Chrysler/Dodge vehicles and is not covered under warranty. Will have to search for a used replacement part since dealership cost for repair is too costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534365July 25, 2023
ENGINE
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The contact was able to pull off to the side of the road. The contact was then able to restart the vehicle. The contact stated that the following day after the vehicle was parked, he attempted to start the vehicle, but the engine failed to turn over. The dealer was notified of the failure however, the contact was advised to take the vehicle to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534019July 24, 2023
ELECTRICAL SYSTEM
The trunk has opened several times usually at night where we find it in the morning open and creating a serious security problem with access to the car available. The vehicle has remote key control to the trunk and doors opening. Since we live in Huber Heights , Ohio We are aware that there is a lot of Military Air Traffic at night since we are close to Wright Patterson Air Base and once in a while we find the TV on in the front room.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534199July 24, 2023
SEATS
My family and I were on a hike in the mountains, and when we got back to our car, the drivers headrest had popped out of itself. We tried to see if we could fix it, but it busted out with such force that it broke parts. When I looked this up, it appears that this is a pretty common occurrence with our make and model, and others have actually had it happen when they are in the seat and been injured! Thank God we weren’t driving through the mountains when it happened! This is a serious issue and I couldn’t believe that nothing had been done to create a recall, especially after finding a report about the same issue with the same vehicle online from October 2019 (almost FOUR years ago) by [XXX] , stating that the government was researching this issue after several people were injured. Apparently this is a safety feature that is built to prevent whiplash in an accident, but is activating without provocation in many vehicles, if it’s not offsetting whiplash, could this not CAUSE whiplash?! This needs to be addressed as a recall and fixed for others before it causes a serious car accident (if it hasn’t already) or kills someone. This is completely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534233July 24, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The van started shaking on a trip. Codes P0172 and P0175 have been on for nearly 2 months. Many parts have been replaced. Spark plugs, o2 sensor, fuel injectors, ignition coils, and battery. The mechanic replaced gaskets and fuel pump. Codes won't go away. The van randomly takes multiple time to start. It shudders and has acceleration issues when the fuel I low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533885July 23, 2023
STRUCTURE:BODY
The door locking actuator failed. The door will no longer open from the inside or out. It’s essentially stuck locked. There was a loud buzzing noise which now I know was the warning signal for the actuator starting to go bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533926July 23, 2023
ELECTRICAL SYSTEM
vehicle hard starts when key in ignition and turned to on position vehicle does not always start when key in ignition vehicle engine shuts off for no reason while driving in traffic I have taken it to the dealer in my area they say there is no recall on it I have asked them to replace my gear selector and ignition switch they said it would be $1100 and I paid that but all they did was grease the pin in the gear selector and charged me the $1100 anyway and I'm still experiencing the same issues continually happens spiratically
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533778July 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Actuator in left sliding door went out so now the door will not close or latch unless it’s unplugged… however still will not lock. Now the right side is doing the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533516July 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger's side sliding door lock switch is stuck in the locked position, so I can't open that door. There is a huge safety issue because the passengers can't open that door to exit, in case of an emergency. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number, because my car is newer by about a month. So, they don't want to honor the recall on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533197July 19, 2023
STRUCTURE:BODY
My 2017 Dodge Grand caravan gt left sliding door has a faulty door actuator. Had the van for 6 years, I read that the 2016 had the same problem. I hear the funny sound when locking the door. It has started May 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533065July 18, 2023
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The car SHUTS OFF while DRIVING NO MATTER THE SPEED!!! The vehicle also pops out of gear when it shuts off. You have to use the emergency release button to change the gear to put it in park to try to start it again, which usually takes a little while to get it started. The safety hazard could be FATAL to the driver and whomever may rear-end the vehicle due it shutting off and loosing power steering and the brakes. This vehicle is currently at the dealership for the second time. They say that they cannot find the problem. I looked online for fixes and found HUNDREDS of complaints of the same issue for this same vehicle with no fix due to everyone being told they cannot find the problem. This could be FATAL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532837July 17, 2023
ENGINE
Ignition module failed, causing van to stall while driving. The stall forced the vehicle to lose power steering and it had to coast over to the shoulder to get out of traffic, this could’ve resulted in a crash or blocking traffic. This happened twice, once during a very hot day. The van was able to restart after about 30 minutes and finished the short distance to the destination. The second time was at night when temps had cooled 20 degrees and it stalled at approximately the same distance it had traveled the first time. That time it was not able to be restarted and had to be towed to a repair shop, where they tested and replaced the ignition module. No warning lights or indicators went off either time prior to the engine stall. The check engine light did not come on until the second time when it would not start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532512July 15, 2023
SEATS
The active head restraint deployed on it's own. I was stopped at a light and the headrest slammed into the back of my head. I was alone in the vehicle, and nothing struck the seat or my vehicle. Upon inspection, the plastic clips that hold the metal bar in place have broken. It caused a headache and neck pain, as it jarred me unexpectedly. This affected my safety, and had I been moving at the time it could have caused an accident, putting others at risk as well. I called the dealer I purchased the vehicle from and was quoted over $600 for the part (replacement headrest) and labor, but have not taken it in for them to inspect it. There were no claims filed, so no inspections have occurred. There were no warnings, neither lights or messages, or any other problems with any part of the driver's seat. It just exploded.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11532349July 14, 2023
ENGINE
Vehicle park on a flooded street on July 2 2023. Water lever getting to a certain level that decided to moved . Once vehicle was start the water got to the throttle and water inside motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531975July 13, 2023
UNKNOWN OR OTHER
The driver’s side rear sliding door does not work properly. There is a loud buzzing noise when the car is in motion and the door does not open all of the time. Now, passengers are forced to get out of the vehicle on the passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531803July 12, 2023
POWER TRAIN
Vehicle requires repair for Transmission part failure at 69,000 miles. Multiple mechanics and online complaint records show transmission issues as a common problem for this make and model. Owners should not be facing a major engine repair of over $3500 when the vehicle is 5 years old and just past the power train warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531880July 12, 2023
ENGINE
My vehicle has the Pentastar engine tick indicative of a rocker arm issue. I’ve been having performance issues with the vehicle at only 124,000 miles and less. It’s escalating to the point in afraid of complete engine failure while I’m driving. This is a known issue with these vehicles and needs to be repaired by Dodge as it’s a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531595July 11, 2023
UNKNOWN OR OTHER
Driver side passenger sliding door shut on my elbow.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11531276July 10, 2023
STRUCTURE:BODY
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 58 MPH, the spoiler deck lid on the liftgate fractured and detached from the vehicle. The contact also became aware that the brake light was missing from the liftgate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the spoiler deck lid had fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 109,086.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan