Dodge Grand Caravan Complaints (2010)

870 consumer complaints on file.

#10542274September 6, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT SHE ATTEMPTED TO START THE VEHICLE BUT THE KEY WAS NOT RECOGNIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V139000 (ELECTRICAL SWITCH). THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538613September 3, 2013
EXTERIOR LIGHTING
INTERMITTENTLY THE HEADLIGHTS GO OUT AND WILL NOT COME RIGHT BACK ON. HAD VEHICLE IN SHOP TO DIAGNOSE PROBLEM AND HEADLIGHTS WORKED AND WAS UNABLE TO REPRODUCE PROBLEM. VEHICLE HAS BEEN BACK IN SHOP ON SEVERAL MORE OCCASIONS WITH OPERATOR COMPLAINT OF NO HEADLIGHTS. BECOMES ISSUE AT NIGHT WHEN HEADLIGHTS ARE NEEDED AND WHILE DRIVING THEY GO OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535482August 15, 2013
ELECTRICAL SYSTEM
THE VEHICLE'S REAR A/C WORKS ONLY ONCE IN A WHILE. IT IS ONLY 3 YEARS OLD AND WE ARE RUNNING INTO THESE PROBLEMS. ONCE IN A WHILE WE ARE DRIVING DOWN THE ROAD THE HOLE CENTER CONSOLE SHUTS DOWN. LIGHTS, A/C, INSTRUMENT PANEL SHUT STOPS BUT THE CAR STILL RUNS. I HAVE CONTACTED THE DEALERSHIP ABOUT PROBLEM BUT THE SAY WE MUST PAY AT LEAST $200 JUST TO HAVE IT LOOKED AT. THE CAR IS ONLY 3 YEARS OLD AND IT SEEMS WE ARE RUNNING INTO ONE ISSUE AFTER ANOTHER. I BELIEVE THE A/C IS A SAFETY ISSUE DUE TO THE FACT IT WORKS SOMETIMES BUT NOT ALWAYS. IT IS SOMETHING ELECTRICAL BUT DODGE WONT OWN UP TO THE DESIGN FLAWS. THE SAME THING WITH THE CENTER CONSOLE/ INSTRUMENT PANEL. WHAT HAPPENS WHEN IM GOING DOWN THE HIGHWAY AND I DON'T KNOW MY SPEED OR ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534774August 11, 2013
ELECTRICAL SYSTEM
VEHICLE WON'T START. MAKES ELECTRONIC CLICKING NOISES AND LIGHTS AND WON'T STOP. BATTERY IS GOOD. ODOMETER READING FLASHES ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534626August 10, 2013
SERVICE BRAKES
BRAKES WENT OUT ONE MONTH AFTER PURCHASE FROM THE DEALERSHIP. REPLACEMENT COST $936 FOR WHICH WE RECEIVED NO HELP FROM THE DEALER EVEN THOUGH WE PAID FOR EXTENSIVE INSURANCE ON THE VEHICLE. HAD TO REPLACE THE ENTIRE BRAKE SYSTEM AND JUST ONE AND A HALF YEARS LATER WE ARE FORCED TO DO THE SAME THING AGAIN. IF THE BRAKES CANNOT SUPPORT THE WEIGHT OF THE VEHICLE THE VEHICLE SHOULD BE RECALLED BEFORE FATALITIES ARE CAUSED BY A FAULTY BRAKE SYSTEM. WE DID RECEIVE A LETTER STATING WE WOULD BE REIMBURSED FOR OUR PAYMENT OF THE BRAKE SYSTEM BUT SINCE WE HAD MOVED AND I COULD NOT LOCATE THE RECEIPT WE WERE NOT REIMBURSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534213August 8, 2013
WHEELS, TIRES
TL* THE CONTACT OWNS A 2010 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE TIRE SENSOR INDICATOR WARNING LIGHT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE FRONT DRIVER'S SIDE TIRE WAS FLAT BECAUSE THE ALUMINUM TIRE PRESSURE SENSOR WAS FRACTURED DUE TO CORROSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533423August 3, 2013
SERVICE BRAKES
IN 2012 OUR 2010 DODGE GRAND CARAVAN STARTED SHAKING WHILE DRIVING. WE TOOK THE VEHICLE IN THEY AGREED TO FIX NOT REPLACE THE BRAKES BUT WE HAD TO PAY $100.00 DEDUCTIBLE. WE ARE HAVING THE SAME ISSUE AGAIN AUGUST 2013. IN DOING SOME RESEARCH I AM FINDING MANY PEOPLE ARE HAVING ISSUE WITH THEIR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532372July 29, 2013
ELECTRICAL SYSTEM
TL- THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THEY TOOK THE VEHICLE TO THE DEALER FOR NHTSA RECALL CAMPAIGN ID NUMBER:11V139(ELECTRICAL SYSTEM) FOR THE REPLACEMENT OF THE WIN MODULE ON THE VEHICLE. THE CONTACT STATED THAT THAT REPAIR FAILED AND THE MANUFACTURER WOULD NOT REPLACE IT A SECOND TIME. THE CURRENT MILEAGE WAS 51,000.RL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522907July 2, 2013
STEERING, ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TIRES WOULD BECOME BALD PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VEHICLE NEEDED AN ALIGNMENT. ADDITIONALLY, THE MOTOR MOUNT AND THE LOWER INTAKE GASKET WAS FRACTURED, CAUSING AN OIL FILTER HOUSING LEAK IN THE LOWER INTAKE GASKET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520896June 20, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES PULSATED AND MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS FOUND THAT THE ROTORS AND BRAKES WORE PREMATURELY DUE TO DEFECTED CALIPERS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515482June 6, 2013
AIR BAGS, SUSPENSION, STEERING
2010 DODGE GRAND CARAVAN WITH ONE PASSENGER (DRIVER) WAS HIT BY A DRIVER RUNNING A RED LIGHT AT ~ 50MPH. THE COLLISION OCCURED AT THE FRONT RIGHT (PASSENGER) SIDE OF THE GRAND CARAVAN. THE COLLISION WAS SEVERE AND THE VAN WAS TOTALED OUT AS A RESULT OF THIS ACCIDENT. ALTHOUGH THE ACCIDENT WAS A SIDE IMPACT NONE OF THE SIDE AIRBAGS DEPLOYED, ONLY THE FRONT AIR BAGS DEPLOYED. THE DRIVER OF THE VAN SUFFERED HEAD INJURIES DUE TO CONTACT WITH THE SIDE WINDOW OF THE VAN DURING THE CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10513990May 29, 2013
STEERING
POWER STEERING FLUID LEAK FROM THE CRIMPED END OF THE POWER-STEERING PRESSURE HOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514029May 29, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS SERVICE PER THE RECALL HOWEVER, THE FAILURE CONTINUED. THE WIN MODULE WAS REPLACED A SECOND TIME BUT TO NO AVAIL. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513460May 24, 2013
SERVICE BRAKES, STEERING
THE BRAKE ROTORS WARP EVERY 20,000 MILES OR SO, SO BAD THAT THE STEERING WHEEL SHAKES. THIS HAS HAPPENED ON BOTH MY 2008 AND MY 2010 CARAVAN. DODGE HAS KNOWN ABOUT THIS PROBLEM FOR YEARS AND HAS REFUSED TO ADDRESS IT OTHER THAN TO GIVE A DISCOUNT ONLY IF YOU ASK FOR IT. GETTING THEM FIXED AT THE DEALER IS A PAIN CAUSE THEY TAKE THE VAN FOR AT LEAST A DAY SOME TIMES TWO. ALSO THE WHEEL BEARINGS ON THE 2008 DID NOT LAST VERY LONG AT ALL FIRST SET WAS REPLACED UNDER WARRANTY(37,000 MILES) SECOND SET(68,000MILES) WAS NOT. I HAVE NOT HAD THE WHEEL BEARING ISSUE ON THE 2010. THE WHEEL BEARINGS ARE SEALED SO IT HAS NOTHING TO DO WITH THE WARPED ROTOR ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513204May 22, 2013
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPOT AT SAM'S CLUB IN WOODBURY, MN. AS I WAS PULLING IN, MY VAN RAPIDLY ACCELERATED AND HIT THE CAR PARKED ACROSS FROM ME HEAD ON. IT FELT AS IF I WAS RIDING A BUMPER CAR AND I WAS WHIPPED AROUND A CORNER. MY VEHICLE SUFFERED DAMAGES AT APPROXIMATELY $2600--SO IT WASN'T JUST A SIMPLE BUMP. I AM REASONABLY CERTAIN THAT THIS WAS NOT USER ERROR ON MY PART. THE BRAKES WERE REPAIRED APPROXIMATELY 2 WEEKS BEFORE THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10512930May 21, 2013
ELECTRICAL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VEHICLE WAS SOLD TO CUSTOMER WITHOUT RECALL NHTSA 11V-139 BEING INSTALLED IN NOV 2011. CUSTOMER NEVER NOTIFIED; HOWEVER, THE VEHICLE HAD A WINDOW SWITCH FAILURE IN FEB 2012 AT ABOUT 60K MILES AT WHICH TIME THE DEALER USED L25 INSTEAD OF A COMPLETE WIN MODULE REPLACEMENT. CUSTUMER WAS NOT TOLD OF THE REPLACEMENT AND IT WAS NOT REPORTED TO CARFAX OR OTHER ENTITIES. MAY 13, 2013 AFTER A DISTANCE TRIP, CUSTUMER PARKED THE VEHICLE FOR 2 MINUTES. WHEN ATTEMPTING RESTART THE VEHICLE HAD POWER BUT WOULD NOT START AND SHIFTER WAS LOCKED. DIAGNOSIS SHOWS FULL FAILURE OF THE WIN MODULE. THE L25 RECOMMENDED PARTIAL REPLACEMENT DID NOT PREVENT FAILURE. EVEN THOUGH NO ACCIDENT OCCURRED, CUSTOMER WAS TRAVELLING FROM MD TO VA AND SHUTDOWN COULD HAVE OCCURRED ON HIGHWAY 301 OR I95. UPON CONFRONTING THE DEALER, DEALER STATED THAT THEY DO NOT HAVE TO DISCLOSE THE RECALL OR HAVE TO PERFORM THE WORK EVEN THOUGH THE DEALER SERVICE INSTRUCTIONS ON JULY 2011 STATED THAT THE DEALER MUST COMPLETE THE RECALL BEFORE RETAIL DELIVERY. CONSEQUENTLY, THIS VEHICLE WAS ONE OF THE ONES THAT NEEDED A FULL REPLACEMENT AND NOT A PARTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512406May 16, 2013
SERVICE BRAKES
VEHICLE FULL LOADED WITH FAMILY OF 5 AND AT HIGHWAY SPEED BEGAN TO SHUTTER VIOLENTLY WHEN BRAKING IN TRAFFIC. THIS WAS NOT THE ACTIVATION OF ABS. STABILITY AND CONTROL SEEMED AT RISK AS WELL AS BRAKING POWER. GENERAL STYLE OF DRIVING IS TO COAST A GREAT DEAL FOR GREATER GAS MILEAGE SO THIS EVENT MAY MIRROR SIMILAR EVENTS RELATED TO FAILED, INADEQUATE, OR DETERIORATED BRAKES AT LOWER MILEAGES. AUTHORIZED DEALER INDICATED THE BRAKES WERE FINE BUT THEY WILL CONTINUE TO VIBRATE/SHUDDER DUE TO "RUST" AND "PITTING". DEALER'S EXPERIENCE WHEN TEST DRIVING WAS WITH ONLY ONE PERSON, THE DRIVER, IN THE VEHICLE. WHEN THERE IS ONLY ONE DRIVER THE SHUDDERING IS TOLERABLE RATHER THAN FULLY LOADED WHERE CONTROL AND STABILITY BECOME A SIGNIFICANT CONCERN. DEALER INDICATED THAT IF I DID NOT LIKE THE SHUDDERING OF THE VEHICLE, THEY WOULD HAPPILY REPLACE THE BRAKE ROTORS AND THE PADS. IN THE INTEREST OF SAFETY FOR MY FAMILY, I CHOSE TO REPLACE THE BRAKE ROTORS AND PADS. THIS IS THE EARLIEST I HAVE EVER REPLACED BRAKES ON A NEW VEHICLE. I WANTED TO SHARE THIS INFORMATION SINCE IT FALLS INTO PLACE WITH SIMILAR INFORMATION BEING SHARED TO HELP OTHERS IN EVALUATING WHETHER OR NOT TO PURCHASE THIS VEHICLE. THIS EXPERIENCE WILL BE SOMETHING TO CONSIDER IN MY FUTURE VEHICLE PURCHASES. THE NEW BRAKES WORK VERY WELL WITHOUT ANY SHUDDER/SHAKING/VIBRATION. I AM HOPEFUL THE NEW BRAKES WILL LAST MORE MILES THAN THE ORIGINAL SET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511542May 12, 2013
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE DISTANCE WAS ABOUT 35 MILES FROM OUR HOME, BOUT 45 MINUTES DRIVE. DRIVER DIDN'T NOTICE ANYTHING WRONG WITH THE ENGINE OR SEE ANY WARNING LIGHTS. THE CAR WAS SWAYING LIKE ON A WINDY DAY, ANOTHER CAR HONKED AT US, THEN WE HEARD LOUD ROAD NOISE. WE PULLED OVER AND TURNED OFF THE ENGINE. SAW THE REAR PASSENGER TIRE WAS FLAT TO THE RIM. NOTICED A SMOKY SMELL. SAW LITTLE PUFFS OF WHITE SMOKE COMING FROM UNDER THE HOOD. TO BE SAFE WE REMOVED CHILDREN FROM THE CAR; TWO 4 YR OLD CHILDREN WERE IN THE BACKSEAT BUCKLED IN THEIR CAR-SEATS. INFANT WAS IN THE MIDDLE DRIVERS SIDE SEAT BUCKLED IN HIS CAR SEAT. DRIVER AND CAR OWNER WERE IN THE FRONT. KEYS WERE REMOVED FROM THE IGNITION. WE WALKED AWAY FROM THE VEHICLE, WAITED AT THE FENCE-LINE AWAY FROM THE VEHICLE WHILE CALLING FOR A TOW. SMOKE APPEARED TO HAVE STOPPED FOR ABOUT 5 MINUTES. SUDDENLY BLACK SMOKE STARTED POURING OUT OF THE ENGINE, EMBERS DROPPING TO THE ROAD FROM UNDER THE FRONT OF THE CAR. WE MOVED THE CHILDREN FURTHER AWAY FROM THE VEHICLE. SEVERAL TRUCKERS PULLED OVER AND BROUGHT FIRE EXTINGUISHERS. ONE OPENED THE HOOD FLAMES FLARED UP THE FIRE TRUCK ARRIVED AFTER THE FIRE HAD BEEN EXTINGUISHED. ONE SAID THE FIRE APPEARED TO HAVE STARTED IN THE FAN. THE CHP OFFICER SAID THE FIREFIGHTERS WOULD DISCONNECT THE BATTERY. WHEN WE LOOKED AT THE INSIDE OF THE FRONT OF THE CAR EVERYTHING WAS BURNT AND MELTED, THE HOOD WAS BUCKLED, FRONT GRILL MELTED. THE FIRE WAS EXTINGUISHED BEFORE THE REST OF THE CAR WAS DAMAGED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10510848May 6, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS A SEPARATE PLASTIC KEY TO START THE VEHICLE WHICH WAS FRACTURED ON ONE SIDE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED AND ATTEMPTED TO SHUT OFF THE VEHICLE, THE VEHICLE FAILED TO TURN OFF. THE IGNITION REMAINED SEIZED ON THE ACC MODE. THE CONTACT RESTARTED VEHICLE IN ORDER TO UNLOCK THE IGNITION AND TURN VEHICLE OFF. THE VEHICLE WAS NOT TAKEN TO A REPAIR SHOP OR THE DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 58,000. THE CURRENT MILEAGE WAS 58,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510226May 1, 2013
SERVICE BRAKES
WE HAD A VERY LOUD SCRAPING NOISE COMING FROM OUR REAR DRIVE SIDE TIRE. AT FIRST IT WAS WHEN YOU APPLIED THE BRAKES BUT IT QUICKLY BE CAME CONSTANT. WE CALLED THE DEALER AND THE QUICKEST WE COULD GET IN WAS 4/30/13. THE DEALER LET US KNOW THAT THE REAR CALIPER SADDLE CEASED AND THIS CAUSED SEVERE DAMAGE TO THE ROTOR AND THE PADS. THE CALIPER IS UNDER WARRANTY BUT THE DAMAGE IS CAUSES IS NOT. I DID A SEARCH AND IT LOOKS LIKE THIS IS AN ISSUE WITH THESE VANS BUT NO RECALL FROM DODGE. THEY DID HOWEVER ADD AN EXTENSION TO THE FRONT BRAKES BECAUSE THEY WERE ALL SO CAUSING ISSUES IN THESE VEHICLES. LOOKS LIKE THEY NEED TO DO THE SAME FOR THE BACK. I AM LOCATED IN CANADA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan