Dodge Grand Caravan Complaints (2009)

544 consumer complaints on file.

#10451037March 9, 2012
SERVICE BRAKES, HYDRAULIC
DRIVERS SIDE REAR BRAKE STAYED ENGAGED. OVERHEATED WHEEL AND BRAKE ASSEMBLY. THIS HAS OCCURRED ANOTHER TIME APPROXIMATELY 2,000 MILES LATER. SUSPECT TRACTION CONTROL SYSTEM WAS APPLYING BRAKING TO THAT WHEEL. BRAKE RELEASED WHEN VEHICLE WAS RESTARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441313December 27, 2011
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKE PADS ON THIS VEHICLE FAILED COMPLETELY AT ONLY 34,000 MILES. NO TATTLE-TALE COMPONENT WAS ON THE ORIGINAL BRAKE PADS, SO THERE WAS NO WARNING THAT THE BRAKES WERE WEARING UNTIL THE BRAKE SHOES STARTING GRINDING ON THE ROTORS. WE HAVE NOTICED EXCESSIVE BRAKE DUST ON THE REAR WHEELS STARTING AT AROUND 7500 MILES ON THIS VEHICLE. THE FRONT BRAKES STILL HAVE 60-70% WEAR LEFT ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439876December 14, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THE REAR BRAKES CONTINUOUSLY WORE PREMATURELY. THE CONTACT STATED THAT AT 31,000 MILES, HE WAS TOLD THAT THE FRONT BRAKES WERE AT 45 PERCENT AND THE REAR BRAKES WERE ONLY AT 15 PERCENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 31,000. UPDATED 01/18/12*LJ UPDATED 02/29/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439199December 9, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE IGNITION KEY, WHICH WAS EQUIPPED WITH A REMOTE TO LOCK AND UNLOCK THE VEHICLE, WAS DEFECTIVE AND WOULD NOT START THE VEHICLE. THE DEALER REPLACED THE KEY. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 67,311. ..UPDATED 02/01/12 *BF THE CONSUMER STATED THE IGNITION WAS ALSO REPLACED AT A COST OF $ 417.84. UPDATED 02/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437701November 29, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKE PADS AND ROTORS WERE WEARING PREMATURELY. THE DEALER REPLACED THE BRAKE PADS AND ROTORS ONE YEAR PRIOR TO THE RECENT FAILURE. THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436326November 18, 2011
SERVICE BRAKES, HYDRAULIC
WE WERE ON A TRIP AND WHILE ON THE TRIP THE VEHICLE ROLLED OVER THE 36K WARRANTY. WE WERE ON THE INTERSTATE GOING 75 MPH WHEN THE REAR OF THE VEHICLE STARTED MAKING A TERRIBLE VIBRATION AND VIBRATION NOISES. WE WERE ABLE TO GET OFF ON AN EXIT WITHIN 1/4 MILE OF THE VEHICLE MAKING THIS NOISE. AFTER WE WERE ABLE TO STOP THE LEFT REAR TIRE SMELLED AWFUL LIKE SOMETHING BURNING. AFTER WE GOT IT TO THE DODGE DEALER THEY CONFIRMED THAT THE CALIPER HAD FAILED ON THE LEFT SIDE OF THE VEHICLE. THEY STATED THAT OUR VIN DID NOT MATCH THOSE VEHICLES HAVING THE REAR BRAKE ISSUES. OBVIOUSLY WE WERE EXPERIENCING THE SAME ISSUE AS THE OTHER VEHICLES. CHRYSLER DID AGREE TO COVER THE FAILED CALIPER, BUT WOULD NOT PAY FOR THE WARPED ROTORS OR NEW BRAKES AND WOULD NOT COVER THE CALIPER ON THE RIGHT SIDE AS IT HAD NOT YET FAILED (EVEN THOUGH THE ROTOR WAS BADLY WARPED). THE ROTORS WERE ON BACK ORDER AND WOULD TAKE 3 WEEKS TO GET IN. WE WERE TOLD NOT TO DRIVE THE VEHICLE AS IT WAS A SAFETY HAZARD YET CHRYSLER WAS UNWILLING TO TAKE RESPONSIBILITY AND REPLACE THE RIGHT SIDE CALIPER AS IT HAD NOT YET FAILED. WE REPLACED THE RIGHT SIDE CALIPER AT OUR COST AND BOTH ROTORS AND BRAKES AS BOTH ROTORS WERE WARPED BADLY....FROM DEFECTIVE CALIPERS...BUT SINCE ONLY 1 SIDE WAS LOCKING UP AND SMOKING THEY WOULD ONLY REPLACE THE 1 SIDE. I DID NOT WANT TO PUT MY FAMILY IN A VEHICLE THAT COULD BECOME A FIRE HAZARD AND BELIEVE THAT THIS IS TOTALLY IRRESPONSIBLE OF CHRYSLER TO PUT PEOPLES LIVES IN DANGER AND NOT EVEN ACKNOWLEDGE IT SINCE OUR VIN SUPPOSEDLY DID NOT FIT WITH THE VEHICLES THAT WERE DEEMED TO HAVE THAT PROBLEM. WE CONTACTED CHRYSLER CUSTOMER SERVICE DIRECTLY AND TALKED ABOUT THE ISSUE AND THE REPRESENTATIVE WAS BASICALLY UNWILLING TO LOOK UP ANYTHING NEVER OFFERED TO TAKE ANY INFORMATION FROM US (NAME, VEHICLE INFO), BUT YET WAS VERY EAGER TO DISMISS THAT THERE WAS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436223November 17, 2011
SERVICE BRAKES, HYDRAULIC
THEY HAD TO REPLACE THE FRONT BRAKES AT 32,000 MILES AND NOW THE REAR BRAKES AT 34,900. I HAVE HAD MULTIPLE CHRYSLER VANS AND NEVER HAD TO REPLACE THE BRAKES EVEN AFTER 60,000 MILES OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434803November 7, 2011
AIR BAGS
I TRIED TO AVOID HITTING A DEER AND WHEN SWERVING I WENT OFF THE ROAD AND HIT A TELEPHONE POLE AT 55 MILES AN HOUR. MY AIRBAGS DIDN'T DEPLOY AND I AM NOW OUT OF WORK WITH HERNIATED DISCS IN MY NECK. I HAVE 4 YOUNG CHILDREN THAT DON'T UNDERSTAND THAT DADDY CANNOT PLAY WITH THEM! I WILL NOW FOREVER BE WORRIED IF I'M GOING TO MOVE WRONG AND BE PARALYZED! I'M SCARED AND SHOULDN'T BE! THIS VEHICLES SAFETY SYSTEMS SHOULD HAVE OPERATED PROPERLY! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10432403October 21, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE. AFTER INSPECTION, HE NOTICED THAT THE HEATER HAD FRACTURED AND WAS CAUSING WATER TO LEAK ONTO THE ENGINE COMPARTMENT. THE CONTACT TOOK THE PART TO THE DEALER WHERE HE WAS INFORMED THAT THE HEATER HOSE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 73,866.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430661October 18, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER RECEIVING A SAFETY NOTICE FROM THE MANUFACTURER, THE VEHICLE WAS TAKEN IN FOR INSPECTION. THE CONTACT WAS ADVISED THAT THE REAR AND FRONT WHEEL BEARINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429957October 12, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
2009 D GR CARAVAN PURCHASED NEW, HAVE HAD TO HAVE FRONT BRAKES ROTORS , SHAVED , THEN BRAKES & ROTORS REPLACED, THEN AGAIN REAR ROTORS SHAVED AT 22,000 MILES. THERE DEFINITELY IS AN ISSUE WITH THE BRAKES ON THIS VEHICLE. AND NEEDS TO BE ADDRESS BY DODGE. ALSO HAD ELECTRICAL PROBLEMS AND VAN CUT OFF ON ME ONCE GOING 45 MPH , THEN APPROX 25 MPH, THEN AGAIN AT A STOP. THIS IS THE 1ST NEW CAR I HAVE EVER PURCHASED, NOT AN EASY THING FOR ME AS I ONLY MAKE $25,000 A YR AND I AM SO FRUSTRATED THAT I PROMISE I WILL ONLY BUY USED FROM NOW ON, IF I AM GOING TO PAY NEARLY $30,000 FOR A VEHICLE , I DON'T EXPECT TO HAVE TO HAVE IT IN THE SHOP 4 + TIMES AND TO HAVE TO SHELL OUT A COUPLE HUNDRED DOLLARS EVERY 6 MONTHS ON IT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429269October 10, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING I FELT AND ALSO HEARD A CLUNK, THEN MY CHECK ENGINE LIGHT CAME ON. WHILE DRIVING IT FELT LIKE MY CAR WAS STUCK IN 1ST GEAR (IT HAS AN AUTOMATIC/MANUAL TRANS). WE THEN REALIZED THE MANUAL WAS NOT WORKING, AND EVERYTIME WE PUT IT IN DRIVE THERE IS A CLUNKING NOISE. NOW AS WE ARE DRIVING IT SOUNDS LIKE IT IS STUCK IN 1ST GEAR LIKE THE MANUAL WENT OUT AND THE CAR THINKS IT IS STUCK, THE ENGINE REVS THE RPM'S GO UP AND THE AUTOMATIC KICKS IN BUT IT DOES NOT SHIFT RIGHT AND THE ENGINE DOES NOT STOP REVVING. SINCE I HAD THIS CAR I HAVE REPLACED THE BRAKES TWICE, THE BATTERY, THE WINDOW MODULE, THE WHOLE AC. THIS CAR IS COSTING MORE THEN IT IS WORTH AND CHRYSLER WILL NOT HELP WITH ANY OF IT. THE WINDOW MODULE TRANSMISSION AND AC SHOULD NOT HAVE GONE OUT SO EARLY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425709September 16, 2011
SERVICE BRAKES, HYDRAULIC
THE VAN HAD SQUEALING NOISE (AT TIMES) WHILE DRIVING. THEN WE NOTICED THE STRONG SMELL OF THE BRAKES,LIKE YOU ARE GOING DOWN A STEEP HILL,THE BURNING SMELL.MUST BE THE BRAKE CALIPER STICKING...SO I TOOK IT TO THE DEALER(WHERE I BOUGHT IT NEW) AND WAS TOLD THAT I NEEDED NEW BRAKE PAD,NEW ROTORS AT A COST OF $777.00. THE VAN ONLY HAD 38,282 MILES ON IT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425360September 14, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VIBRATION WHEN BRAKING. DEALER STATED THAT ALL 4 BRAKE ROTORS WERE WARPED AND WOULD NEED TO BE TURNED. IN ADDITION FRONT BRAKE PADS WOULD NEED TO BE REPLACED. HAD TO PAY FOR THIS MYSELF. AT 40,000 MILES VIBRATION WHEN BRAKING STARTED TO REOCCUR. DEALER AGREED TO REPLACE ALL 4 ROTORS AND PICK UP ALL BUT $250.00 OF THE COST AS A GOODWILL GESTURE. FROM READING OTHER COMPLAINTS, THERE IS SOMETHING DEFINITELY WRONG WITH THE ROTORS ON THE 2009 DODGE CARAVAN/GRAND CARAVAN. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423157September 3, 2011
SEAT BELTS
WE HAVE HAD SEVERAL PROBLEMS WITH ALL THE SEATBELTS IN OUR DODGE MINIVAN PRIOR TO THE DATE OF THIS INCIDENT BUT UNTIL NOW WE HAD ONLY SEEN THEM AS AGGRAVATIONS. THE SEATBELTS TEND TO TIGHTEN SLIGHTLY AND WHEN TRYING TO LOOSEN THEM THEY WILL LOCK UP AND HAVE TO BE UNBUCKLED TO RESET THEM. SOMETIMES THEY WILL STILL REMAIN LOCKED UP EVEN WHEN THE SEATBELT IS UNBUCKLED. SOMETIMES JERKING THE BELT SEVERAL TIMES WILL FINALLY RELEASE IT. ON AUGUST 19, 2011, OUR 10 YEAR OLD CHILD GOT CAUGHT IN THIS FAULTY SEATBELT. ON A LONG OUT OF TOWN TRIP, THE CROSS BELT WAS BEHIND THE HEADREST AND THE LAP BELT HAD BECOME TIGHTENED. AS HE STRUGGLED WITH THE SEATBELT, IT GOT TIGHTER. ALL THIS WAS DURING TRANSIT. WE STOPPED AND HE UNBUCKLED THE SEATBELT BUT THAT ONLY MADE IT TIGHTER. HE IS A THIN BOY BUT IT WAS OBVIOUS HE HAD HIS GUT SUCKED IN AND THE BELT WAS PUSHING UNDER HIS RIBS. THE CAR WAS PARKED AND SHUT OFF. WE STRUGGLED WITH IT A FEW MINUTES TRYING TO GET IT TO RELEASE BUT IT WAS APPARENT OUR CHILD WAS IN DISTRESS. WE WERE JUST ABOUT TO CUT THE BELT WHEN WE DECIDED TO LAY THE SEAT AS FAR BACK AS POSSIBLE AND HAD OUR CHILD DO A SOMERSAULT OUT OF THE LAP BELT. OUR CHILD HAD BRUISES ON HIS STOMACH AND SIDE AND WAS SHAKEN UP AND SORE. WHAT WOULD BE THE OUTCOME IF HE HAD BEEN TRAPPED DURING A CAR ACCIDENT/FIRE? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10420088August 18, 2011
SERVICE BRAKES, HYDRAULIC
VEHICLE -2009 DODGE CARAVAN. I HAVE HAD A PROBLEM WHEN THE VEHICLE IS ON CRUISE AND HAVE BEEN DRIVING FOR A WHILE. IF I HIT THE BRAKE, THE BRAKES DO NOT WORK. I HAVE TO JAM HARD ON THE BRAKES FOR THE CRUISE TO DISENGAGE AND THE BRAKES TO WORK. THE RED BRAKE WARNING LIGHT GOES ON, AND STAYS ON FOR ABOUT TWO TO THREE MINUTES. I HAVE TAKEN THE VEHICLE TO TWO DIFFERENT DEALERS FOR THIS PROBLEM ON: 2-15-10, 2-16-10, 3-18-10, 8-10-10, AND 8-16-11. I HAVE ANOTHER APPOINTMENT SET FOR 8-23-11. THE CAR IS DANGEROUS AND THE DEALERS JUST SEEM TO REPLACE PARTS WITHOUT REALLY KNOWING WHAT THE PROBLEM IS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419724August 16, 2011
SERVICE BRAKES, HYDRAULIC
REPLACED FRONT ROTORS AND BREAK PADS AT 23K, VIBRATING SOMEWHAT. DEALER AT THAT POINT SAID BACK BRAKE PADS WEARING DOWN, WILL SOON NEED TO REPLACE AND SHAVE BACK ROTORS. AT 26K, SHAKING ON DRIVERS WHEEL,VIBRATING BADLY WHEN BREAKING WAS DANGEROUS. NEEDED BACK BRAKE PADS AND NEW ROTORS, ROTORS WERE WARPED. MY 4TH NEW CARAVAN IN 2 DECADES WAS A REAL DISAPPOINTMENT! ALTHOUGH, THE EXTENDED WARRANTY FOR THE FRONT BRAKES WERE ONLY $50 AND NOW THE BACK BRAKES $120 DEDUCTIBLE IS NOT ALOT, I SHOULDN'T BE PAYING TO REPLACE UNTIL 4-5 YEARS OR 40K-50K MILES LIKE OUR LAST 8 CARS! I GUESS IT'S BETTER THEN TRANSMISSION TROUBLE AT 50K ON MY 1ST CARAVAN. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416418July 31, 2011
SERVICE BRAKES, HYDRAULIC
STEERING WHEEL SHAKEN AT 9000 MILES(WARPED ROTORS). DEALER REPLACED FREE DUE TO MILEAGE AND I HAVE 21000 NOW AND STEERING WHEEL IS SHAKEN LIKE CRAZY AGAIN. THIS VANS BRAKING SYSTEM IS DANGEROUS WHEN BRAKING WITH NO IDEA BRAKES ARE IN THE EARLY STAGES OF WARPING. THERE IS SO MANY COMPLAINTS ABOUT THIS MODELS BRAKES AND SOMETHING NEEDS TO BE DONE BEFORE WE HAVE DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415430July 27, 2011
WHEELS
AT ONLY 61,000 MILES, THE FRONT WHEEL BEARINGS ON MY VEHICLE HAVE HAD TO BE REPLACED. THE BEARINGS WERE MAKING LOUD NOISE AND I WAS CONCERNED THAT THEY WOULD FAIL. HAD BEARINGS REPLACED AT A DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413310July 18, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE GRAND CARAVAN REAR BRAKES FAILURE AT 28,500 MILES.. WENT IN FOR OIL CHANGE AT 24K WAS TOLD BRAKES WERE GETTING LOW. AT 28,5K I WAS TOLD BRAKES WERE CLOSE TO METAL TO METAL. AN EXTENDED WARRANTY WAS ISSUED FOR FRONT BRAKES, I WAS TOLD BY CHRYSLER THAT 15K TO 20K WAS NORMAL WEAR AND LIFE EXPECTANCY FOR THE REAR BRAKES ON THIS VEHICLE. I REFUSED REPAIR AND VEHICLE IS SITTING IN MY YARD NOT BEING USED. I WAS TOLD ALSO BY CHRYSLER THAT UNLESS MORE INFO WAS SENT TO THEM SUPPORTING THAT THE ISSUE WAS NOT NORMAL WEAR CHRYSLER WOULD BE DENYING MY CLAIM AND WOULD NOT BE OFFERING ANY ASSISTANCE ON THOSE ISSUES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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