Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10825011February 9, 2016
ELECTRICAL SYSTEM
I AM THE OPERATIONS MANAGER FOR A LIVERY SERVICE ON CAPE COD THAT USES DODGE AND CHRYSLER MINIVANS FOR PUBLIC TRANSPORTATION SERVICE. I'VE BEEN TRYING TO GET THE PARTS FOR THE IGNITION SWITCH RECALL SINCE JUNE 2015, AND MY LOCAL DEALER KEEPS TELLING ME THE PARTS ARE NOT AVAILABLE. FCA KEEPS SENDING ME NOTICES, AND I FIND IT DISGUSTING THAT ANYONE SHOULD WAIT OVER NINE MONTHS FOR THE PARTS FOR THIS VITAL RECALL. FCA SHOULD BE ASHAMED OF THEMSELVES FOR NOT MAKING THESE PARTS AVAILABLE IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825091February 9, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825121February 9, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. UPDATED 03/15/16 *BF THE CONSUMER STATED THE VEHICLE BROKE DOWN DUE TO A FAULTY IGNITION. THE DEALER REPLACED THE IGNITION AND PAID TO HAVE THE VEHICLE TOWED. UPDATED 03/17/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825216February 9, 2016
POWER TRAIN
MY STEPDAUGHTER WAS DRIVING MY VAN AFTER WE WERE RETURNING FROM A TRIP TO CALIFORNIA. WE GOT TO HER HOUSE TO DROP HER OFF WHERE SHE PUT THE VAN IN PARK . I THEN WALKED (BEHIND) FROM THE PASSENGER SIDE TO THE DRIVERS SIDE WHILE SHE WENT TO HER MAIL BOX TO GET HER MAIL. I OPENED THE DRIVER SIDE DOOR, THAT'S WHEN THE VAN STARTED ROLLING BACKWARDS DOWN HER DRIVEWAY. I COULDN'T SEE HER SO I SCREAMED HER NAME SO IT DIDN'T RUN OVER HER, SHE WAS DIRECTLY BEHIND THE VAN LOOKING DOWN AT HER MAIL. SHE GOT OUT OF THE WAY IN TIME TO SEE THAT THE VAN DOOR HAD CAUGHT ME, WAS ABLE TO REACH ME, LUCKILY, TO GRAB AND YANK ME FROM BEHIND IT. THEN WE WATCHED AS IT ROLLED DOWN HER DRIVEWAY INTO THE STREET. LUCKILY WHEN IT HIT THE BOTTOM OF HER DRIVEWAY THE WHEELS TURNED OR IT WOULD HAVE GONE DOWN HER STREET AND CROSSED A SIDE ROAD. THE DOOR CAUGHT A LARGE RECYCLE BIN CAUSING FRONT END DAMAGE AND BENT THE DOOR BACKWARDS ENDING UP WITH THE REAR END HITTING A LARGE SNOW BANK WHERE IT CAME TO REST. THIS WAS A FRIGHTENING INCIDENT, ONE OR BOTH OF US COULD HAVE BEEN KILLED! EVEN WORSE OTHERS COULD HAVE BEEN IF THE VAN HAD GONE INTO THE STREET(S). THE VAN WENT INTO NEUTRAL, I PHYSICALLY SAW IT AND HAD TO SHIFT IT INTO DRIVE TO GET IT OFF THE CURB. SINCE THEN, NUMEROUS TIMES, WHEN I HAVE BEEN BACKING UP OR JUST STARTING TO DRIVE, IT WILL POP INTO NEUTRAL. EACH TIME I HAVE TO PUT IT BACK INTO REVERSE OR DRIVE. THIS IS DANGEROUS!!! WHAT IF IT HAPPENS WHEN I AM DRIVING OUT OF MY DRIVEWAY OR PULLING OUT ONTO A STREET ETC? MY HUSBAND HEARD A STORY TODAY THAT OTHER CHRYSLER VEHICLES ARE HAVING THE VERY SAME ISSUE. I THINK THIS IS AN ONGOING PROBLEM THAT THEY HAVE HAD FOR MANY MANY . IT NEEDS TO CHANGE. WHO ELSE CAN I COMPLAIN TO? I INFORMED CHRYSLER/DODGE WHEN IT HAPPENED AND HEARD NOTHING BACK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10824780February 8, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/16/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824790February 8, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REFUELED. THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AND STATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000. ......UPDATED 04/01/16 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824816February 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE INSTRUMENT PANEL DISPLAYED AN ERROR MESSAGE THAT THE KEY WAS NOT RECOGNIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824863February 8, 2016
FUEL/PROPULSION SYSTEM
EVERY TIME WE FILL THE FUEL TANK THE CARAVAN CUTS OFF AND RIDES VERY ROUGH. THE RECALL ON THE DODGE CARAVAN WAS ON VANS BUILD STARTING ON 09/01/2003 MY CARAVAN WAS BUILT ON 09/29/2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824915February 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. WHILE ACCESSING THE KEY IN THE IGNITION SWITCH, THE IGNITION SWITCH FAILED TO FUNCTION. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824909February 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE STARTER AND IGNITION SWITCH WERE DEFECTIVE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824390February 5, 2016
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER DOORS AUTOMATICALLY OPENED AND CLOSED INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824399February 5, 2016
FUEL/PROPULSION SYSTEM, STEERING
AFTER FILLING UP THE TANK WITH GAS, THE CAR, ALMOST ALWAYS, STALLS, A FEW MINUTES INTO DRIVING. I'VE BEEN CONCERNED ABOUT THIS, SINCE MY WIFE MOSTLY USES THIS CAR, AND HAS STALLED ON THE HIGHWAY SEVERAL TIMES.I HAVE HAD IT STALL IN THE MIDDLE OF A BUSY INTERSECTION.OF COURSE, THE POWER STEERING ALSO CUTS OUT WHEN THE ENGINE SHUTS DOWN WHICH COMPOUNDS THE DANGER. WHEN I "GOOGLED" THE WORDS "2007 GRAND CARAVAN STALLS", A VERY LONG LIST OF PEOPLE WITH THE SAME COMPLAINT IMMEDIATELY CAME UP.APPARENTLY, THE SMALL PART CAUSING THIS MALFUNCTION IS PART OF THE ENTIRE GAS TANK AND CANNOT BE REPLACED WITHOUT REPLACING THE ENTIRE GAS TANK. THIS IS A VERY EXPENSIVE REPAIR, AND NOT AFFORDABLE TO MANY. CHRYSLER SHOULD BE RECALLING THESE VEHICLES AND REPAIRING WHAT IS OBVIOUSLY A MAJOR DESIGN FLAW, BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED. THIS IS NOT A DEFECT IN SOME INNOCUOUS INTERIOR PART OF THE CAR, IT AFFECTS THE SAFE OPERATION OF A MOVING VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824438February 5, 2016
STEERING
WHEN I WAS TRYING TO TURN THE WHEEL TO GET OUT OF THE DRIVEWAY, MY STEERING WHEEL CAME OFF. I WAS ABOUT TO BACK UP AND IF I DID I WOULD HAVE LOST CONTROL AND CRASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824425February 5, 2016
ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824447February 5, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING AT ANY SPEED, THE VEHICLE JERKED AND SLAMMED HARD WHEN PLACED IN GEAR. FOR THE SAME FAILURE, A LOCAL DEALER REBUILT THE TRANSMISSION ON AUGUST 4, 2014. THE FAILURE RECURRED AFTER 4,000 MILES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000. UPDATED 04/07/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824470February 5, 2016
SERVICE BRAKES, ENGINE, STEERING
WE HAVE A 2010 DODGE CARAVAN THAT WAS BUILT IN JUNE OF 2010. IT HAS 39,711 MILES ON IT AND THREE TIMES THIS WEEK, 02/03&04/2016, THE ENGINE SHUT OFF INADVERTENTLY WHILE MY WIFE WAS DRIVING IT AT SPEEDS UP TO 40 MPH. THE POWER STEERING AND POWER BRAKES DID NOT WORK AND SHE LET IT COAST TOP A STOP, WHILE BREAKING, PULLING OVER TO THE SIDE OF THE ROAD. THIS WAS ON A STATE ROUTE SHE PUT IT IN PARK AND THE CAR STARTED ALL THREE TIMES. TWO OF THESE INCIDENTS HAPPENED WHILE OUR 2 MIDDLE SCHOOL CHILDREN WERE IN THE CAR. I CALLED THE CHRYSLER COMPLAINT BUREAU AND THEY CHECKED MY VIN NUMBER AND TOLD ME MY VEHICLE WAS NOT INCLUDED IN THEIR RECENT RECALL INVOLVING THEIR WIN IGNITION KEY FOB PROBLEMS EVEN THOUGH OUR VEHICLE IS EXPERIENCING THE SAME ENGINE SHUT DOWN AS IN THEIR RECALL. I HAD THE CAR CHECKED WITH A COMPUTER AND THERE ARE NO CODE PROBLEMS WITH THE VEHICLE. THE DEALER I WENT TO TOLD ME OUR VEHICLE WAS MANUFACTURED 6 DAYS OUT OF THE JUNE 17TH. 2010 RECALL DATE. ON CHECKING MY STICKER ON THE DRIVER DOOR, IT ONLY GIVES 06/2010 AS A MFG DATE. IN THE INTEREST OF SAFETY FOR MY WIFE AND CHILDREN IT WILL BE COSTING ME JUST OVER $600.00 TO HAVE THIS FIXED WITH THE SAME PARTS AS IN THE RECALL. ITS HARD FOR ME TO BELIEVE THAT BACK IN 2010 AS CHRYSLER WAS USING THESE DEFECTIVE PARTS THAT AFTER JUNE THEY QUIT USING THEM SINCE THE RECALL DIDN'T TAKE EFFECT TILL JUNE 26, 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824523February 5, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 10 MPH, A THUMPING NOISE WAS HEARD UNDER THE HOOD OF THE VEHICLE. AS THE CONTACT CONTINUED TO DRIVE, THE ENGINE BEGAN TO REV AND THE VEHICLE BEGAN TO SLOW DOWN AND WOULD NOT ACCELERATE. THE INSTRUMENT PANEL LIGHTS BEGAN TO FLICKER AND SMOKE APPEARED UNDER THE HOOD AND THROUGH THE VENTS INSIDE THE VEHICLE. THE VEHICLE STALLED. THE CONTACT STATED THAT THE CONNECTING ROD FRACTURED, THERE WAS A HOLE THROUGH THE ENGINE BLOCK, AND THE WATER AND OIL LINES WERE SEVERED. THE VEHICLE WAS TOWED. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE CONTACT'S SPOUSE, A CERTIFIED MECHANIC, DIAGNOSED THAT THE CONNECTING ROD WAS FRACTURED AND BLEW A HOLE THROUGH THE ENGINE. THE ENGINE, MOTORS, COMPUTER BOARD, AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10824146February 4, 2016
UNKNOWN OR OTHER
I CALLED THE DEALERSHIP WHERE I BOUGHT THE VEHICLE NEW IN 2008. I RECEIVED THIS RECALL NOTICE ON MAY 16, 2015 FOR A RECALL DEALING WITH THE WIRELESS IGNITION NODE (WIN) MODULE MAY HAVE UNINTENTIONAL MOVEMENT OF THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK) FROM THE ON TO THE ACCESSORY POSITION WHILE DRIVING. THE SERVICE DEPARTMENT OF BIG O DODGE IB GREENVILLE SC 2645 LARENCE RD. GREENVILLE SC 29607 SERVICE DEPT. 888-804-5101 (THEY TOLD ME THAT THE NECESSAY PART FOR THE RECALL HAD NOT COME IN YET SO I GAVE THEM MY PHONE # BACK IN MAY 2015 AND HAVE NOT HEARD ANYTHING YET. I HAVE NO RECOURSE BUT TO CONTINUE TO DRIVE THIS CAR. NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 14V-373 RECALL DATE: MAY 16, 2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824174February 4, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES MADE AN ABNORMAL NOISE WHEN ENGAGED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS, ROTORS, AND CALIPERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE BRAKES, BRAKE PADS, AND ROTORS WERE REPAIRED SEVEN TIMES AND THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824211February 4, 2016
ELECTRICAL SYSTEM
OCTOBER 2014. THE TIPM MALFUNCTIONED CAUSING AN ELECTRICAL FIRE THAT MELTED THE FUSE BOX AND ALL OF THE WIRE HARNESSES. THE ENTIRE ELECTRICAL SYSTEM HAD TO BE REPLACED AND COST $6,000 OUT OF POCKET. THE HORN, RADIO, LOSS OF LIGHTS, AND WIPER FLUID ACTIVATED CAUSING ME TO BE UNABLE TO SEE AT 50MPH. THEN I LOST ALL POWER AS SMOKE CAME INTO THE VEHICLE. I PUT THE VAN IN NEUTRAL AND TURNED OFF THE IGNITION KEY AND COASTED TO A SAFE AREA. I WAS UNABLE TO GET INTO MY WHEELCHAIR FROM THE DRIVERS SEAT AND WAS FORCED TO EXIT THE DRIVERS SIDE DOOR. I HAVE A WHEELCHAIR ACCESSIBLE VAN WITH A FOLDING RAMP OUT OF PASSENGER SLIDING DOOR. MY DRIVERS SEAT IS A 6 WAY POWER SEAT THE SLIDES BACK AND TURNS. I TRANSFER FROM MY WHEELCHAIR TO THE DRIVERS SEAT. LUCKILY I HAD SOMEONE WITH ME WHO COULD GET MY WHEELCHAIR AND BRING IT TO THE DRIVERS SIDE DOOR SO I COULD GET OUT OF THE VAN. WE WERE EVEN LUCKIER THAT THE VAN DIDN'T BURST INTO FLAMES. WOODBURY DODGE OF NJ REFUSED TO WORK ON MY VAN MADE FALSE STATEMENTS, AND HAD ME TAKE IT ELSEWHERE. THE SAME ISSUE HAPPENED AGAIN ON 1/19/16 - SEE THAT POST
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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