Chrysler Town and Country Complaints (1996)

938 consumer complaints on file.

#11240994August 1, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE VECHILE STALLS WHILE DRIVING DOWN THE ROAD REGARDLESS OF WHETHER HIGHWAY/CITY STREET DRIVING, WHEN ATTEMPTING TO RESTART IT SOMETIMES IT STARTS RIGHT BACK UP AND OTHER TIMES IT DOESN'T..WHEN IT DOES THIS JUMPING THE VEHICLE DOES NOTHING. I HAVE SEEN LOTS OF PEOPLE ON THE CHRYSLER TOWN AND COUNTRY SITE BELOW WITH THE EXACT SAME PROBLEM: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T27257_DS554284 SOMETIMES WHEN ATTEMPTING TO RESTART IT THERE WILL BE A CLICK CLICK SOUND WHEN ITS NOT STARTING...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694614March 16, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TRANSMISSION STOPPED WORKED, ELECTRICAL CLUSTER WAVING BACK AND FORTH BEFORE AND AFTER TRANSMISSION REPAIR, NEWLY INSTALLED TRANSMISSION BROKE DOWN 5 DAYS AFTER INSTALLATION, REPAIR SHOP CLAIMS ELECTRICAL SYSTEM NOT WORKING PROPERLY AND IS CAUSE OF TRANSMISSION BREAKDOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694304March 14, 2015
ELECTRICAL SYSTEM, STEERING
MY MINIVAN HAS BEEN NOT WANTING TO START, THE SPEEDOMETER HAS BEEN JUMPING ALL OVER THE PLACE . I HAD MY FUEL PUMP AND FILTER REPLACED IN DECEMBER 2014 DUE TO IT NOT STARTING. NOW WITHIN THE LAST 2 WEEKS OR SO IT STARTED TO ACT LIKE IT WAS GOING TO DIE AS I WOULD BE DRIVING AND SOMETIMES IT WOULD JUMP OUT OF GEAR. ALL THIS LAST WEEK IT HAS BEEN GIVING ME PROBLEMS WITH STARTING AND EVERY TIME I WOULD GET OUT OF THE VAN IT WOULD SMELL LIKE SOMETHINGS BURNING. WHEN I TURN THE KEY TO START IT ALL YOU COULD HEAR IS A CLICK, TRY TO START IT A COUPLE MORE TIMES AND FINALLY GET IT TO START. TODAY IT WOULDN'T START NO MATTER HOW MANY TIMES I TRIED TO START IT. I OPEN THE HOOD AND LOOKED AT THE BATTERY AND ONE TERMINAL LOOKS LIKE IT IS BURNT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619029August 5, 2014
VISIBILITY/WIPER, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
I WAS DRIVING ON THE HIGHWAY IN THE POURING DOWN RAIN WHEN MY WINDSHIELD WIPERS STOPPED WORKING, I COULD HEAR THE WINDSHIELD WIPER MOTOR STILL GOING BUT THE WIPER ARMS WOULD NOT MOVE. WE HAD PULLED OFF THE HIGHWAY BUT THERE WAS NOTHING AROUND FOR MILES. WE GOT BACK ON THE HIGHWAY AND MY SON WOULD PUSH THE WIPER ARM DOWN WHEN IT HAD WENT TO HIS SIDE SO WE COULD DRIVE A LITTLE FURTHER TO PULL OFF THE FREEWAY IN AN OCCUPIED AREA. IT HAD STOPPED RAINING AND AS WE WERE DRIVING THE ENGINE COMPLETELY DIED ON US, IT WOULD NOT START BACK UP. MY MINIVAN HAD TO BE TOWED FROM A TOWN OVER 50 MILES FROM WHERE WE LIVE. I HAD MY CHILDREN IN THE MINIVAN WITH ME AND IT WAS A REALLY TERRIFYING ORDEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459270May 22, 2012
ENGINE
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY ADVISED THE CONTACT THAT THE SERPENTINE BELT DETACHED FROM THE VEHICLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF SIX TIMES DUE TO THE RECURRING DETACHMENT OF THE SERPENTINE BELT. THE CONTACT STATED THAT THE SERPENTINE BELT WOULD DETACH WHENEVER THE WEATHER WAS RAINY OR IF IT BECAME WET. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443183January 9, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40-50 MPH, THE VEHICLE VIBRATED AND JERKED VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL TIRE FACILITY WHERE THE TIRES WERE REPLACED, BUT FAILURE WAS LOCATED AT THE FRONT MOTOR MOUNT CONNECTOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 137,308.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440398December 19, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT FUEL RAIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V268000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM). THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433974November 2, 2011
SUSPENSION
REAR AXLE SPIT IN TWO WHILE DRIVING AT 50 MPH ON BACK ROAD, LUCKY NOT ON HIGHWAY. TIRES SLAMMED INTO WHEEL WELLS, CAUGHT ON FIRE ALMOST, LOTS OF SMOKE. COULD NOT CONTROL VEHICLE WELL, AND WENT OFF THE ROAD AT APPROX 25 MPH AND HIT A BUNCH OF SMALL TREES, INJURED BOTH KNEES, REFUSED AMBULANCE TRANSPORT. CAR WAS TOWED TO MY GARAGE AND AXLE REPLACED WITH JUNKYARD PART AND VEHICLE IS BACK ON THE ROAD. SCARY INCIDENT ,COULD HAVE BEEN WORSE OR FATAL IF THIS HAPPENED ON A HIGHWAY INSTEAD OF A LOCAL ROAD. AXLE TUBE IS JUST THICK SHEET METAL, NOT REALLY AN IRON PIPE LIKE YOU WOULD THINK, VERY FLIMSY. HAVE NICE PICTURES IFYOU ARE INTERESTED. SHOULD RECALL THIS FLIMSY AXLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10408908June 25, 2011
ELECTRICAL SYSTEM
WHEN COASTING THROUGH LEFT HAND TURNS ONLY ENGINE AND ALL ELECTRICAL COMPONENTS SHUT OFF FOR 1 TO 4 SECONDS CAUSING POWER STEERING NOT TO WORK AND BRAKING REDUCED. THIS DOES NOT HAPPEN WHEN ACCELERATING THROUGH LEFT TURNS OR COASTING THROUGH RIGHT HAND TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323414April 1, 2010
SEATS
1996 CHRYLER TOWN AND COUNTRY SEAT BACK COLLAPSE IN REAR END COLLISION CAUSING CHILDREN IN SECOND ROW SEATS TO BE INJURED OR KILLED!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10276740July 14, 2009
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL*THE CONTACT OWNS A 1996 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SERPENTINE BELT WOULD NOT REMAIN IN PLACE ON THE PULLEY IN HER VEHICLE. THE BELT HAS BEEN REPLACED AT LEAST THREE TIMES. THE CONTACT HAD TO REPLACE THE TENSION PULLEY AND THE WATER PUMP PULLEY TO KEEP THE SERPENTINE BELT SECURE. THERE ARE ONLY TWO BELTS LEFT TO BE REPLACED AND THEY ARE CURRENTLY WORKING PROPERLY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THIS COMPONENT; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 115,619.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248999November 17, 2008
ENGINE AND ENGINE COOLING
THE 1996 TOWN & COUNTRY VAN LOST ITS HEAT..UNKNOWN TO ME, IT WAS LOSING ANTI FREEZE ALSO. I TOOK IT TO LOCAL MECHANIC AND THEY SAID I BETTER FIX IT THEN. OR MY MOTOR WOULD BURN UP A HOSE CONNECTS TO RADIATOR TO HEATER CORE...METAL. IT COST ME 60/00 TO SOLVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234146July 14, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE SERPENTINE BELT ON MY 1996 CHRYSLER TOWN & COUNTRY LXI, MAKES A LOUD SQUEAL AND THEN FALLS OFF A WEEK LATER. WHEN DRIVING IN RAIN AND GOING OVER A PUDDLE THE SERPENTINE BELT FALLS OFF THIS HAS HAPPENED SO MANY TIMES THAT I HAVE INSTALLED BRACKETS ONE BY THE TENSIONER AND ONE BY THE PULLEY. THE IMMEDIATE & DANGEROUS RESULT IS LOSS OF POWER STEERING AND POWER BRAKES NEXT IS WATER PUMP FAILS CAUSING ENGINE TO OVER HEAT SO UNLESS YOU HAVE A SPARE BELT IN YOUR VAN AT THE TIME AND THE TOOLS TO CHANGE IT YOU ARE LET STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232952July 1, 2008
STEERING, ENGINE AND ENGINE COOLING
THE SERPENTINE BELT ON OUR 1996 CHRYSLER TOWN & COUNTRY LXI, MAKES A HORRIBLE SCREECHING SOUND, THAT WE'VE ALMOST COME TO APPRECIATE, WHEN FACED WITH IT'S ALTERNATIVE SILENCE, WHEN THE SERPENTINE BELT GETS WET & SLIPS OFF. THE IMMEDIATE & DANGEROUS RESULT IS LOSS OF POWER STEERING, LEAVING THE DRIVER SURPRISED WITH THEIR INABILITY TO SAFELY MANEUVER THE VAN. WITHIN LESS THAN A MINUTE, A FAST HAZARD BELL SOUNDS & THE ENGINE TEMPERATURE SENSOR IS PINNED AT HOT. IF THE DRIVER IS QUICK, STRONG, & LUCKY ENOUGH, TO GET THE FAMILY "SAFELY" OFF THE ROAD, BEFORE THE WATER PUMP FRIES, STALLING THE VAN IN TRAFFIC, THEY ARE NOW LEFT STRANDED. WE'VE HAD THE SERPENTINE BELT & TENSIONER PULLEY REPLACED TWICE, THE LAST TIME AT CHRYSLER, AND STILL THE PROBLEM HAS NOT BEEN CORRECTED. WE'VE CHECKED FOR RECALLS BUT CHRYSLER STATES THAT THIS IS NOT A LIFE THREATENING FAILURE, SO NO RECALL HAS BEEN MADE. THIS HAS HAPPENS TO US OFTEN ENOUGH THAT WE KEEP A WRENCH IN OUR VAN, SO MY HUSBAND CAN ATTEMPT TO RETRIEVE & RE-SEAT THE BELT ONTO THE TENSIONER, IN THE POURING RAIN. WE'VE READ MANY COMPLAINTS ABOUT THIS SAME PROBLEM & CAN'T UNDERSTAND WHY CHRYSLER DOESN'T THINK LOSS OF STEERING & SUDDEN HEAT PUMP FAILURE IS NOT LIFE THREATENING. IF ONE OF THEIR CEOS WERE TO FIND THEMSELVES STRUGGLING THEIR FAMILY VAN QUICKLY OFF THE ROAD, STANDING OVER, OR EVEN LYING UNDER THEIR ENGINE, IN THE POURING RAIN, WHILE THE REST OF THE FAMILY HOPES THAT HE ISN'T INJURED MAKING THE REPAIR, HIT BY LIGHTENING, OR BY A DISTRACTED DRIVER, PERHAPS THEY WOULD RECALL THIS SYSTEM. WE'VE SPENT A LOT OF TIME & MONEY ON REPAIRS, & HAVE COME ACROSS AN OFF-MARKET PRODUCT DESIGNED TO FIX THIS SPECIFIC, WIDELY RECOGNIZED CHRYSLER PRODUCT ISSUE, AND JUST PURCHASED IT. WE FIND IT DISGUSTING TO SEE THAT THE POSSIBILITY OF THIS PROBLEM BEING ADDRESSED MAY DEPEND ON THE NUMBER OF DEATHS, OR PERSONS INJURED, BEFORE CHRYSLER TAKES ANY RESPONSIBILITY. THEY COULD AT LEAST ACQUIRE OR COVER THE COST OF THE OFF-MARKET REPAIR KIT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10231120June 16, 2008
ENGINE AND ENGINE COOLING:ENGINE
DURING A LIGHT RAIN, I DROVE MY 1996 CHRYSLER TOWN & COUNTRY THROUGH 2 INCHES OF STANDING WATER. THE WATER SPLASHED INTO THE ENGINE COMPARTMENT AND CAUSED THE SERPENTINE BELT TO JUMP OFF THE PULLEYS. INTERNET DISCUSSION GROUPS SHOWS THAT THIS IS COMMON COMPLAINT AMONG 1996 - 2000 CHRYSLER T & C OWNERS. I HAVE PURCHASED AN AFTERMARKET KIT DESIGNED TO PREVENT THIS FROM OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229631June 2, 2008
SUSPENSION:FRONT
RT FRONT STRUT TOWER RUSTED THROUGH ROTTED. NOT SAFE CAN CAUSE A ACCIDENT LOSE CONTROL OF STEERING,FROM WHAT I HAVE READING AND TALKING TO SEVERAL CAR DEALERSHIPS THIS PROBLEM HAS BEEN GOING ON FOR YEARS AND CHRYSLER IS NOT DOING ANYTHING I HAVE TALKED TO CHRYSLER DEALERS AND SOME SAY THEY GET IT COVERED AND SOME DON'T,PLEASE LETS DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226349May 1, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER, SUSPENSION:FRONT
DRIVERS SIDE STRUT TOWER CORROSION. REAR WIPER MOTOR RUNS TILL BURNED UP. REAR WIPER RUNS INTERMITTENT (GHOSTING) ON ITS OWN. FRONT WIPER DOES THE SAME. VEHICLE OCCASIONALLY BUCKS AT VARIOUS SPEEDS WITH NO CODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225806April 27, 2008
ENGINE AND ENGINE COOLING
THE SERPENTINE BELT CAME OFF OUR CHRYSLER TOWN & COUNTRY IN A DRIVING RAIN STORM. WE WERE STRANDED IN CHARLOTTE, NORTH CAROLINA 70 MILES FROM HOME UNTIL AFTER MIDNIGHT WHEN A FRIEND CAME AND DROVE US HOME. WE LEFT OUR VAN IN A PARKING LOT OVERNIGHT. WE ARE HOPING THAT IT IS NOT VANDALIZED OR STOLEN WHEN WE GO TODAY TO REPAIR IT. WHEN THIS BELT COMES OFF, POWER STEERING IS GONE, WHICH CAN CAUSE AN ACCIDENT LEADING TO SERIOUS INJURY OR DEATH. THIS IS A COMMON PROBLEM THAT ALL AUTOMOBILE MECHANICS AND CHRYSLER VAN OWNERS KNOW ABOUT, BUT CHRYSLER REFUSES TO ACKNOWLEDGE THE PROBLEM. THE FIX IS AN AFTERMARKET PARTS KIT BY GATES (PART NUMBER 38379K) AND GOODYEAR (PARTS NUMBER 49215K) THAT THE CONSUMER MUST BEAR THE ENTIRE EXPENSE OF INSTALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199708August 15, 2007
AIR BAGS
THE VEHICLE WAS TRAVELING WESTBOUND WHEN IT HIT THE LEFT LANE GUARDRAIL AT 65 MPH, THEN SPUN TO THE RIGHT SHOULDER LANE AND HIT THE OTHER GUARDRAIL HEAD ON. IT THEN CAME TO A HALT UPON SPINNING 180 DEGREES FACING THE SOUTH PART OF THE HIGHWAY. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10197628July 27, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
PASSENGER SIDE LIFTGATE GAS CHARGED SUPPORT SHOCK MOUNTING BOLT FAILED WHERE SHOCK MOUNTS TO THE BODY AND THE LIFTGATE CRASHED DOWN ON A PERSONS HEAD. THIS DANGEROUS SAFETY PROBLEM THAT COULD HAVE SERIOUSLY INJURED A SMALL CHILD APPEARS TO BE RELATED TO BOLT STRESS/FATIGUE SINCE THERE WAS NO OBVIOUS EVIDENCE OF ANY CORROSION AROUND THIS MOUNTING BOLT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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