Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#857822March 2, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS PARKED IN THE BACK OF LIBRARY. TEN TO FIFTEEN MINUTES LATER, SOMEONE CAME INTO THE LIBARY AND STATED THAT VEHICLE WAS ON FIRE . FIRE DEPARTMENT WAS CALLED AND RESPONDED. EARLIER, CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR AS GASOLINE LEAK ON THE FEB 13-200O. COINSUMER PICKED THE VEHICLE UP ON 18-FEB-2000, AND THE ENGINE COMPARTMENT WAS BURNING. *AK *ML
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#551185March 2, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL LEAKED AT THE INTERFACE OF THE FUEL PUMP CAUSING THE CONSUMERS VEHICLE TO CATCH ON FIRE, FUEL PUMP WAS RECALLED BUT FAILED PRIOR TO NOTICE. NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#857729March 1, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DEALER INFORMED THERE ARE NO AVAILABLE PARTS, AND DEALER WAS UNABLE TO TELL CONSUMER WHEN PARTS WOULD BE AVAILABLE, AND WHEN HE COULD SCHEDULE AN APPOINTMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719444February 29, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
REPEATED AUTOMATIC TRANSAXLE FAILURE. A WELL DOCUMENTED PROBLEM WITH THE CHRYSLER MINI-VANS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719337February 27, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
A SMALL ANTIFREEZE LEAK WAS NOTED 3MOS. AFTER THE WARRENTY EXPIRED LEADING TO A WATER PUMP FAILURE THEN THE POWER WINDOW ON THE DRIVER'S SIDE FAILED TO WORK AFTER OPENING THE WINDOW TO PAY TOLL AND REMAINED OPEN FOR DURATION OF THE TRIP OVER 1 HOUR IN VERY COLD WEATHER(10-15 DEGREES F)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057666February 26, 2000
AIR BAGS
WHEN DRIVING AT ANY SPEED, THE AIR BAG WARNING LIGHT APPEARED INTERMITTENTLY. CONSUMER CONTACTED THE DEALER. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719280February 25, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, PARKING BRAKE:CONVENTIONAL, ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE VIBRATING ABOVE 45 MPH CHRYSLER SAID IT WAS THE TIRES, MICHELIN SAID IT WAS THE VEHICLE. WE GOT 25%OFF THE COST OF NEW TIRES ON 02/04/99 UNDER A LOW SPEED WOBBLE SERVICE BULLITIN NOTICE. TRANSMISSION IS A JOKE. HAVE HAD VEHICLE IN TIME AFTER TIME SINCE 11/14/99 FOR INCOMPLETE WORK , TOOLS LEFT ON THE ENGINE!! TRANSMISSION FLUID AND RADIATOR FLUID LEAKING THE DAY AFTER PICKING UP THE VAN. WE ASKED THE DEALERSHIP TO CHECK ITEMS THAT ANOTHER AUTO SHOP CHECKED AND SAID NEEDED FIXED UNDER THE WARRANTY AND THE DEALERSHIP TOLD US THE OTHER SHOP DIDN'T KNOW ANYTHING THAT THEY WEREN'T A DEALERSHIP! AFTER PUTTING THE MOTOR BACK TOGETHER, ONE OF THE ASKED TO FIX COMPONENTS WAS BROKEN AFTER ALL AND HAD TO BE FIXED. WE ARE STILL EXPERIENCING PROBLEMS WITH "HICK-UPPING" WHILE AT A STOP ALSO A "WANTING TO STALL AND HOLDING BACK FEELING. THIS HAS TO DO WITH THE COIL PACK (WE FEEL0 , THAT WE HAVE ASKED THEM TO CHECK AND LOOKING AT THE FORMS RECEIVED BACK, IT HASN'T BEEN. I HAVE ASKED REPEATEDLY FOR MY COPIES OF THE WORK NEEDING TO BE DONE SHEETS, AND HAVE YET TO RECEIVE THEM. I HAVE MADE COMPLAINT TO THE MANUFACTURER AND HAVE ASKED FOR THE REGIONAL MANAGER TO CONTACT ME, BUT THAT HASN'T HAPPENED YET. THIS WAS DONE ON APPROX. 02/08/00, TODAY IS 02-25-00. *AK( DOT NUMBER: TIRE SIZE: 21565T16MN )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857494February 24, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE HUB WITHIN THE TRANSMISSION BROKE, PREVENTING THE VEHICLE FROM GOING INTO SECOND AND THIRD GEAR. CONSUMER HAS CONTACTED DEALER. DEALER NOTED THAT DUE TO THE PROBLEM TRANSMISSION NEEDED REPLACING. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857497February 24, 2000
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
SOMETIMES LEFT TURN SIGNAL WILL FLASH AND SOMETIMES IT WILL NOT. DEALERSHIP IS NOT ABLE TO DUPLICATE THIS PROBLEM. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857360February 22, 2000
STEERING: STEERING WHEEL/HANDLE BAR
DUE TO A DESIGN FLAW WELD ON STEERING WHEEL BROKE LOOSE, CAUSING STEERING WHEEL TO COME OFF WHILE DRIVING, WHICH COULD HAVE CAUSED A CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719045February 21, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE JUST CUTS OFF PERIODACALLY. ALL POWER IS LOST, CAUSING US TO LOSE STEERING ABILITY.THIS USUALLY HAPPERNS WHEN WE HAVE TAKEN OUR FOOT OFF OF THE GAS PEDAL. THE DEALER SAID IT WAS PROBABLY THE THROTTLE MOTOR. IT WAS CLEANED, BUT IT DIDI NOT HELP. THIS MAY BE SIMILAR TO COMPLAINT ODI ID, 812181. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857104February 17, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS FUNCTION ERRACTICALLY. WINDSHIELD WIPERS COME ON SPONTANEOUSLY WITHOUT MANUAL OPERATION, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718909February 17, 2000
WHEELS, TIRES:BEAD
ALLOY WHEEL WAS SO CORRODED, LOST AIR PRESSURE AT BEAD -TIRES HAD RADIAL PULL. *AK( DOT NUMBER: LB10602 TIRE SIZE: MX4 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857059February 16, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER DROVE VEHICLE FOR APPROXIMATELY 5 MINUTES, PARKED VEHICLE AND TURNED OFF IGNITION. 10 MINUTES LATER, FIRE STARTED UNDERNEATH THE HOOD IN ENGINE. FIRE DEPT HAD TO EXTINGUISH THE FIRE. CHRYSLER REPRESENTATIVE STATED THAT IT MIGHT HAVE BEEN FUEL PUMP, BUT THEN DENIED CLAIM. VEHICLE WAS A TOTAL LOSS. *AK *ML
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#856975February 15, 2000
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
HORN FAILED TO WORK PROPERLY WHEN TRYING TO USE IT. ALSO, AIR BAG LIGHT COMES ON WHEN VEHICLE IS STARTED & REMAINS ON THROUGHOUT. AIR BAG LIGHT WOULD FLICKER AS IF GOING OUT. PROBLEM IS INTERMITTENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856838February 14, 2000
EXTERIOR LIGHTING:HEADLIGHTS
HEADLAMP LENSES ARE TURNING YELLOW, CAUSING POOR VISIBILITY. PLEASE PROVIDE FURTHER INFORMATON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856759February 11, 2000
PARKING BRAKE:CONVENTIONAL:MECHANICAL
EMERGENCY PARK BRAKE LEVER HAS SEPARATED FROM BRAKE TWICE. MECHANIC STATED THAT CABLE CONNECTING LEVER TO BRAKE MECHANISM WAS RUBBING AGAINST ANOTHER PART, BECAME FRAYED, AND BROKE. DEALER HAS BEEN NOTIFIED. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856697February 10, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
AN ELECTRICAL SHORT CIRCUIT OCCURRED WITHIN THE INSTRUMENT PANEL MECHANISM, CAUSING THE WARNING LIGHTS ON THE DASH TO ILLUMINATE. ALSO WINDSHIELD WIPERS COME ON WITHOUT MANUAL OPERATION ,CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718566February 10, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, UNKNOWN OR OTHER
THIS PROBLEM ONLY OCCURS IN COLDER WEATHER OF APPROXIMATELY 35 DEGREES, OR COLDER. UPON STARTING THE VEHICLE THE ENTIRE DASH (SPEEDOMETER, FUEL GAUGE, ODOMETER, ETC) WILL BE INOPERATIVE. WHILE IN VIRGINIA OVER THE HOLIDAYS THIS PROBLEM WAS OCCURRING EVERY DAY. ORIGINALLY, THIS HAPPENED ONLY WHEN STARTING THE VEHICLE. WHILE IN VIRGINIA OVER THE HOLIDAYS IT ALSO OCCURRED WHILE DRIVING ON THE INTERSTATE. AT THAT TIME, THE ENGINE CHECK LIGHT ALSO CAME ON, AND THE ANTI-LOCK BRAKE LIGHT CAME ON. THIS VEHICLE HAS BEEN AT THE DEALERSHIP, UNTIL YESTERDAY, SINCE DECEMBER 30, 1999, WHEN I RETURNED HOME TO BEAUFORT. THEY HAVE BEEN ABLE TO DUPLICATE THE PROBLEM AND ATTRIBUTE IT TO AN UNKNOWN VOLTAGE RISE (FROM 2.5 AMPS TO 3.0), BUT HAVE NOT BEEN ABLE TO CORRECT THE PROBLEM AND STILL DO NOT KNOW WHAT IS CAUSING IT. WE HAVE CONTACTED CHYRSLER CUSTOMER SERVICE, WHO HAS OPENED A CORPORATE FILE (#660213), BUT HAVE NO OTHER INFORMATION FROM THEM. THIS PROBLEM HAS OCCURRED FROM THE VERY BEGINNING OF THIS PARTICULAR VEHICLE, THOUGH BUTLER CHRYSLER BELIEVED THAT THEY HAD CORRECTED THE PROBLEM WHEN WE PURCHASED IT. WE FIRST FOUND THAT IT STILL EXISTED IN NOVEMBER, AND HAS REOCCURRED PROBLEMS SINCE, UNTIL IT WAS GIVEN TO THEM 12/30/99 TO BE FIXED. THEY RETURNED THE VEHICLE TO US YESTERDAY, NOT REPAIRED, UNTIL THEY DECIDE WHAT THEY ARE GOING TO DO. WE FEEL THIS IS AN UNSAFE VEHICLE TO BE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718516February 9, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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