Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11531941July 12, 2023
STRUCTURE:BODY
Both Passenger rear doors will not open. It is available for inspection. My passengers had to crawl over the rear seat to exit the vehicle. If for instance there had been a fire or an accident they may or may not be able to get out safely. Yes I have taken it to two dealers who wanted $ 3,000.00 to repair them. No warning lamps. No messages. They actually began closing on my passengers while trying to enter the car. The back hatch door is also presenting issues as it opens randomly mostly after a rain storm. It will also begin to close on us while we are putting our groceries into the back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531197July 9, 2023
SEATS
Just driving down the road and passenger head rest just exploded hitting my 17 year old son in the back of his head. no impact or collision just normal driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531077July 8, 2023
SEATS
I was driving and all of a sudden we heard a loud pop and the passenger head rest deployed on its own. There was no accident, just was driving. Looked online to see if I could push back together, but learning about all the pieces, the plastic parts that hold the pin in broke as it was deployed. Will need to call the dealership now to get it fixed/probably entirely replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530034July 2, 2023
UNKNOWN OR OTHER
The key ignition is loose you have to hold the key in place for it to not loose power at all. If you move your hand it will loose power it does that most of the time. So I hold the key in at all times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529732June 30, 2023
UNKNOWN OR OTHER
My van has 57382 miles and is wheelchair accessible, we only use it for store or doctor appt. It has been shutting off / stalling while driving. It spits & sputters then boom stalls it takes 4 or 5 time to restart but does restart for now. Does not do it every time but when it does we are on highway usually when coming to stop or slowing down to turn which has become a safety issue for all. Had it to garage multiple times, Garage can't seem to find problem, No check engine light comes on No code are thrown just stops / stalls. Last incident occurred 6-6-23 but has been ongoing for months and getting worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529782June 30, 2023
POWER TRAIN
The transmission started whining I brought it to the shop they say it’s the transmission pump. I need a new transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528450June 23, 2023
ELECTRICAL SYSTEM
Vehicle will randomly shut off when driving. The first time it happened was as I was pulling out onto a very busy road. It also has a hard time turning over to start sometimes. I will have to readjust the key fob and try again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528290June 22, 2023
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The contact was able to drive the vehicle to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,194.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527470June 17, 2023
ELECTRICAL SYSTEM
Ignition WIN module turns off while driving. Causes loss off power to the van while moving. Very dangerous! Chyrsler Town & Country has already issued a recall for this problem on 2009 & 2010 models. This recall needs to be extended to additional years & makes of Chysler products that use this ignition WIN module. Before people get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526912June 14, 2023
ENGINE
My vehicle engine light came on. Error code P0302 detected. Private mechanic referred to dealership for repair. Dealership confirmed original diagonals. Engine issues consistent with NHTSA bulletins D-14-22, 18-069-16 and 09-002-14. As part of the bulletin vehicle warranties were extended for select vehicle years. My vehicle is under both the year and mileage extension however, does not “qualify” per dealership due to vehicle year not being listed on the bulletins.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527116June 14, 2023
ELECTRICAL SYSTEM
Sliding door on driver side will not open manually or automatically whether inside or outside vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526578June 12, 2023
SEATS, AIR BAGS
Passenger Side Headrest literally exploded open due to a broken plastic tab. I was only mildly injured but definitely felt the after effects in my neck and back. Definite Safety concern. I'm worried the driver side headrest will do the same thing as we are driving. Absolutely should be a safety recall.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11526412June 11, 2023
UNKNOWN OR OTHER
I bought my 2014 Chrysler Town and Country not even a year ago and this is the second transmission that has went out on my van. I’m now in the process of fighting with the warranty company to get it replaced if possible. There’s no reason for this. The first time it went out was a month after I purchased it June 2022. Second time May 2023 (still in shop waiting).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526430June 11, 2023
ELECTRICAL SYSTEM
Door lock buzzes in passenger side sliding door. Sometimes it will not unlock. Inability to open door could put our safety at risk someday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526161June 9, 2023
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle stalled without warning. The vehicle was hard to restart, and the gear shifter was difficult to shift into gear. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under a recall. The contact stated that the failure was like NHTSA Campaign Number: 11V139000 (Electrical System). The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525968June 8, 2023
POWER TRAIN
Recall (ID-16V461000) VIN number said it was done But still having transmission issues. Bought used so not sure if it was completed or not. But when I put in my Vin it comes up no recalls BUT still having the same issues as recall (ID-16V461000)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525730June 6, 2023
SEATS
The active headrest on the driver seat, sprang open with a loud pop, hitting me in the back of the head while I was driving. I have heard of many other drivers having the same problem. There was no accident. There was no collision. Or was no warning. I have not taken this in to get fixed yet. People online are saying it costs up to $750 to get fixed. It is uncomfortable to drive the car with the headrest in this position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525494June 5, 2023
SERVICE BRAKES
The contact owns a 2011 Chrysler Town and Country. The contact stated that while merging at an undisclosed speed, he attempted to slow the vehicle by applying the brake pedal, which failed to slow the vehicle rapidly enough to avoid a collision. As a result, the contact collided with the vehicle in front of him. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. No injuries were reported. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified, but a case was not opened; the contact stated that he informed the manufacturer of intermittent brake failure as he had experienced similar events on undisclosed dates. The failure mileage was 52,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11525517June 5, 2023
SEATS, AIR BAGS
*Passenger front active headrest has broken the retaining plastic allowing the headrest to spring forward. *Yes * Not at this time *No *Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525410June 5, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 60 MPH, the vehicle lost motive power and stalled without any warning. The contact stated that the instrument panel was not illuminated. The contact shifted into neutral and was able to restart the vehicle. The vehicle was taken to the dealer however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken to another dealer and the contact was informed that the WIN module and the control internal grade power module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 175,000. The contact stated that the failure occurs every day and multiple times a day. The vehicle has not been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country