Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11596279June 24, 2024
POWER TRAIN
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle was shifting hard between gears and the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was towed to a local dealer however, the failure could not be duplicated. The vehicle was not repaired. The contact related the failure to an unknown recall; however, the vehicle was not included. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 184,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596295June 24, 2024
POWER TRAIN
While driving, vehicle gradually lost power and suddenly turned off with out warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595697June 21, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Chrysler Town And Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side headrest exploded. The contact stated that the headrest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595807June 21, 2024
SEATS
Driver's seat active headrest deployed while vehicle was in motion with cruise control set at 35 MPH. Loud bang accompanied by the headrest hitting the driver in the back of the head causing the driver to jerk the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595526June 20, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while his wife was driving approximately 20-25 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact's wife was able to restart the vehicle and drove to an independent mechanic, where it was diagnosed that the transmission pump had failed. The mechanic determined that the failure was related to NHTSA Campaign Number: 16V461000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595262June 19, 2024
SEATS, LANE DEPARTURE: BLIND SPOT DETECTION
I had to take my car to the dealership about 2 years ago for my headrest popping out and the said there was a recall then. I want to know if there still is a recall because my passenger headrest has done the same thing. Also my blindspot warning is not working. Also my video system does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594505June 15, 2024
POWER TRAIN, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
1. Engine runs but when I shift into reverse, drive etc. Car does not move. When I took it to be looked at, they said that my transmission doesn't have pressure. There was no indicator lights on the dash or any reason for me to think anything was wrong until I went out to drive my kids to school and it wouldn't move. Available for inspection on request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593076June 7, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Spark plugs and motor/transmission mount fixed but car started shutting off when I would come to a stop. Took it back to dealership and they stated the TCC failed and was replaced, started messing up again a week later. Wouldn’t start , I had the battery and alternator checked and both are good. It is currently back in the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592632June 5, 2024
SUSPENSION, STRUCTURE:BODY
Strut mounts are very rusty, the Chrysler recommended repair could not be done, due to extensive rust around the strut tower. This is confirmed by many other owners of this year and generation of vehicle. The vehicle is is good shape except for this and the problem was caused by a manufacturing defect which allowed rusting in the strut towers. This problem started happening approximately when it was just 10 years old or less and got worse and worse over the years. I have not driven it for many years because it seems very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592488June 4, 2024
EXTERIOR LIGHTING
Headlight on passenger side went out and it was not the bulb assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591169May 28, 2024
POWER TRAIN
Transmission shifts very hard at 85 thousand miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591179May 28, 2024
ENGINE, POWER TRAIN
The oil cooler that is located under the intake manifold has a very bad issue and they crack and almost everyone of the engines like this I called about 9 diff shops and everyone of them told me it was a very common issue the one shop even keeps 5 in stock I already have changed this one but it causes them to leak oil down onto the exhaust and transmission and for some reason or another when ours started to leak badly the transmission acted up and we had to have that rebuilt so on top of the 250 dollar part it also cost almost 5k for a Transmission at same time I feel there needs to be something done about this as it a very bad common issue on all the engines like ours
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591140May 28, 2024
UNKNOWN OR OTHER
Unknown what part is at fault. The automatic sliding doors will open fully and then immediately close. The feature that is supposed to make the doors stop when they detect something does not activate. An adult's full body weight is needed to press on the door to make it stop closing. Faulty on both driver and passenger sides. Starts to happen intermittently and then constantly. Dealership claims it is a "software" issue and not applicable for bumper-to-bumper warranty. I also contacted the mopar warranty department and they also claim it is not a covered issue even though there is a serious safety risk involved. A quick google search reveals it is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590733May 25, 2024
STRUCTURE:BODY
Rear passenger door is stuck in the locked position and cannot be unlocked manually or with the fob. This is dangerous if children in the rear seats would need to exit the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590638May 24, 2024
SEATS
UNKNOWN. Inexplicably, the driver's headrest had deployed (see photos). I noticed it while opening the vehicle's driver door in a parking lot. The vehicle was not parked near any other vehicle. I brought the minivan to the closest Chrysler dealer. For more history please see text that immediately follows from my original 3/2024 communication to you. Original 3/24 Request #1488564 Case/Reference [XXX] The case concerns a driver’s headrest that deployed in 2022. On [XXX], 2022 I brought my 2013 Chrysler Town & Country mini-van to Schumacher Chrysler of Delray Beach, FL. After 2 days (on [XXX]) the service advisor informed me that their parts department didn’t have a matching headrest in stock and they would have to order one. At that time the vehicle had 68,530 miles. I followed up monthly, then bi-monthly, then quarterly until October 2023. At that point (XXX) I called your office where it was assigned case [XXX]. Your office told me to call Stellantis, which I did the next day. It became their case [XXX]. They told me that they’d contact the dealer, Schumacher, and I’d hear from the dealer “soon." I never did and I finally called Stellantis on [XXX] as followup; 4 1/2 months is a long time for “soon." Stellantis claimed they tried calling me in December 3 times. I never received any such calls or phone messages (and in checking caller id on my phone — which I basically never erase — had no record of any phone calls from either Stellantis or Schumacher. You’d think someone would have the courtesy to leave a message.) Stellantis told me yesterday that I needed to start-over; make the 25 mile round-trip drive to Schumacher (the closest Chrysler dealership) to “diagnose” the problem. What is there to “diagnose” on a deployed headrest that they, Schumacher, already saw and diagnosed? I am requesting that you, NHTSA, take this matter “under your wing." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590655May 24, 2024
POWER TRAIN
The contact owns a 2015 Chrysler Town and Country. The contact stated while driving 35 MPH, the transmission failed to operate as needed and the vehicle stalled. The contact stated that the gear shifter remained in neutral. There was no warning light illuminated. The dealer was not contacted, and the vehicle was not repaired. The manufacture was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590675May 24, 2024
UNKNOWN OR OTHER
Driver side sliding door failures to open. It can not be unlocked & it can not be opened manually. Started on may 23,2024. Navigation system does not work also.. Stopped working 3yrs ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590416May 23, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that while his wife was driving approximately 35 MPH, there was a loud buzzing sound coming from the transmission. The contact stated that moments later the vehicle lost motive power and stalled. The vehicle was towed to the residence and the contact used a diagnostic machine to retrieve a transmission failure. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact stated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589838May 21, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger side rear sliding door will not lock and it periodically opens on its own. There is no warning or reason for this occurrence. It has happened multiple times and seems to be happening more often as time goes on. The vehicle has not been professionally inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590011May 21, 2024
SEATS
I was driving down the highway and there was a loud bang and something hit me in the back of my head. It felt like something was thrown and me with significant force from behind. The headrest exploded for no apparent reason while we were traveling 65 miles per hr and threw me forward as I was driving. This could have caused serious harm to me personally or could have caused an accident and harm to other vehicles or my daughter that was riding in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Town and Country