Chrysler Pacifica Complaints

794 consumer complaints on file.

#11506895February 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with immediate loss of drivability requiring me to coast to the shoulder. I brought it to service on 2/8. On my drive to the dealership the car shut off 5 times. After the tech assessed my vehicle, they replaced the electric coolant heater and said although there is no fix available for the recall yet, the battery is affected by the coolant heater and so it should be 100% good to go now. I made it safely home on 2/9. While I was driving to work the next day (2/10) the car shutoff 3 times on a busy interstate during rush hour before I was able to find a place to safely abandon it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506480February 9, 2023
UNKNOWN OR OTHER
I purchased this van brand new. On the day I picked up on a Saturday and very excited! Sunday I went to go out and it didn’t start! Called the dealer on Monday and they sent out someone to jumpstart it and it wouldn’t start. It was towed to dealer and it was told it was the pcm that needed to replace. Work was done and it seemed fine. As I was driving on a trip from Chicago to Vegas with my grandchildren on two and a half day trip! The navigation system would shut down and reboot this has happen 5 times while driving. Making me lose my route. Then one day about two weeks ago it wouldn’t start or lock. After numerous times finally got it started but it wouldn’t lock so I and drove it to dealer. They hooked it up and could not find anything on the monitor. Then drove it back home and the same thing happened! So again I drove it to the dealer and again nothing showed up! This is very scary that it is happening and no explanation. The dealer says if we can’t recreate it then we don’t know what is going on! I need help on finding out why this is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506299February 8, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a “service charging system” message on the dash. I had my vehicle towed home and it wasn’t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we’re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn’t know why. It has been 2 months now that they’ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506251February 8, 2023
UNKNOWN OR OTHER
Hello so we bough a car on 12/14/2023 and within 24 hours all these issues shows up with the car they didn’t give us to option to give it back and get something else they wanted to try and fix it but I was also looking at the paper work and they messed the paper work up for the odometer they said 60630 miles on it when I got it at almost 62400 miles and they reported it wrong I’m not sure of next steps to take and on a service report for an oil change it states the miles on 12/8/2022 was 62247
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506103February 7, 2023
VEHICLE SPEED CONTROL, ENGINE
The car lost all motive power on 3 separate occasions on Saturday, Feb 4, 2023. The car is currently at the dealership and we've been told the transmission needs to be replaced. Our family's safety was put at risk as well as the drivers around us. We easily could have be rear ended when when we were on the freeway and lost the ability to accelerate. When we lost power each time we had to navigate to the side of the freeway or exit to avoid being hit by another driver. The dealer has not reproduced it (that I know of) but has said we need a new transmission. My fear is that we are going to get a new transmission that will do the same thing. There were no warnings before the failure. Once the failure happened, the engine and battery lights came on as well as another warning about the electrical system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506097February 7, 2023
SERVICE BRAKES, HYDRAULIC, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 80 MPH with the cruise control activated, the vehicle experienced phantom braking. The following day, while driving at an undisclosed speed, the vehicle was vibrating and the brakes failed to immediately stop the vehicle. The contact stated that the brakes caught fire, and there were flames coming from the brake calipers. The contact was able to put out the fire with a hose. The vehicle was towed to the dealer, where it remained for twenty-one days; however, no cause of failure was found. The failure recurred, and the vehicle was taken to an independent mechanic, who recommended the contact stop driving the vehicle as it was unsafe on the roadway. The vehicle was not repaired. The manufacturer was made aware of the failure and dispatched an inspector to the dealer to inspect the vehicle, but the report was not yet available. The failure mileage was approximately 13,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11505760February 6, 2023
BACK OVER PREVENTION: WARNINGS, POWER TRAIN, ENGINE
It seems that some of the standard safety features are unavailable or missing due to some reason which is mentioned in the optional equipment. below two things seem to be missing: 1. Safety sphere 2. ParkSense Rear Park Assist Additionally, there is also a recall on this vehicle regarding the safety issue. Dealer is denied to make any changes or repair to the vehicle. Please investigate the matter as these are major safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505335February 3, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
11/14/2022: WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said "shift to P to Start" appeared in the the dash info. The letter "D" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout. ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing. Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system. The Pacifica image included a red plugged in charging cord and the message "service charging system". Vehicle was pulled to the shoulder and put in park. Attempted to restart vehicle unsuccessfully for 15 minutes. After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX. The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part. On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup. The code found and repaired was POE15 and electric heater lock up. At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM. Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder. If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23. We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504935February 1, 2023
UNKNOWN OR OTHER
Purchased a brand new 2023 1/6 or 1/7 Jan 18 I ran over a speed bump and the the bottom of the van plastic cover was hit and had to take it into the dealership service center to have it re attached 1/24 family went on a 200+ mile trip and back with no problem 1/27 the van started to give me error msg Will add photo and video Unable to upload please provide me with email will send it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504705January 31, 2023
UNKNOWN OR OTHER, ENGINE
The vehicle was running while I was drove in the freeway. Suddenly, the screen dash kept pop up an message" shift to P, push the bottom to restart" the "D" kept blinking. The vehicle was slowing down even I stepped in gas. I had to parked to Emergency Parking on Highway immediate. Then I pushed the Power bottom to turn off the car. Then cannot back on. After 2 - 3 hours, the tow truck came, he able to restart the car. The car end up tow to the dealership that located in Pleasanton CA. But the dealership still have not to diagnose of my car since when the car been towed to their shop for 7 business day from now. No answer giving at all. Also Never receive Safety Recall noticed by mail, by text or by email.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504319January 29, 2023
ENGINE
Vehicle stalled while driving in traffic multiple times and without warning. Vehicle is not safe to drive under these conditions and should be under a mandatory safety recall. Remedy offered by manufacturer is not immediate nor does it fully address the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503690January 25, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The first incident, the vehicle lost power driving down the freeway at 75 miles per hour. That was only at 1,000 miles. Very scary!! Since then, I have had numerous electrical issues- too many to count. There has been front & side sensor collision warnings when nothing is even next to my car. The navigation has not worked the majority of time that I have owned the car. travel for work so I therefore have to look at my phone for directions- not ideal at all for safety. I had had a few instances of an extremely loud humming sound from the vehicle of unknown origin. I have had the control screen frozen & could not turn on heat in winter. I have most of these occurrences on video with my phone. I had sent a certified letter requesting arbitration. I have had no response from Chrysler. I had the car in 7 times to the dealership. They told me they cant fix it & dont waste my time returning until there is recall. I have these incidents in movie or video form. Your form will not allow me to upload these videos- only still pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503452January 24, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Car losing its Motive Power @ highway speed. Have multiple videos. It Start happening on Saturday 1/21/23. ON Monday drove car to local dealership they told did software update. That did not fixed. New recall they don't have any parts or information on it. Bringing car back to local dealership on 1/25/2023. Car is unsafe to drive on Highway speed. Dealership service department told me they don't really know what todo. Chrysler Custumer service advice if the not able to fix the car bring it to independent repair shop for brand new car less then a year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502833January 20, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While driving down a 4 lane major highway where the posted speed limit is 70 mph, the vehicle suddenly flashed "Service Charging System" with the check engine icon came on and the propulsion on the vehicle ceased funtioning. The D for drive was flashing as well. As a hybrid vehicle, the car should transition to gas without incident, but it doesn't. Instead it cut power to the engine leaving me, the driver, scrambling to find a safe location to get off the road, which is not always feasible or safe, endangering everyone in the vehicle and on the road if others are not paying attention to the sudden loss of power and propulsion of the vehicle in front of them. Thankfully, I was able to safely get off the road as a result of some helpful semi's, but not everyone may be in such a situation. Should this happen to someone else who regularly drives across a bridge, for instance, could possibly cause an accident by being unable to pull off at a designated area. I was able to engage the gas engine by turning it off and back on after stopping, but it did not store the "service charging system" error. This was determined when dropping it off at the Chrysler dealership. There are a few stored error codes including a "low voltage differential signal" which also occurred last year when they said they replaced a part in relation to the heating/cooling battery fault on the high-voltage batteries (less than 6 months old at the time) and similar to the recall on the older models. Making this the second time in the shop for a battery issue. Should a connection between the battery faults and the Body Control Module or PCM (not sure what that one stands for), they were parts also replaced within the first month of the vehicle. The vehicle is currently at the dealership for review. There were no other warnings or messages prior to the failure. Pictures of the error as I saw them after safely stopping are provided. Never have I had a car just stop functioning and this is entremely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502220January 17, 2023
ENGINE
I was traveling at about 60 MPH on a four lane highway in Jan of 2023 when I suddenly lost all engine power. The dashboard reported a charging system error and the "D" indicator was flashing along with check engine light. I was able to get to the side of the road. I was able to restart after shutting all the way down and opening my door. I was able to get home after. The next day trying to get to the dealership it happen two more time. Each time going around 60 MPH. The check engine light was on and the dealership was able to get some errors codes. This vehicle was an buy back for this same reason. I was told the problem was fixed by Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502063January 16, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have a 2021 Pacifica Hybrid in (Vin: 2C4RC1S70MR51943) that has encountered the dreaded "Service Charging System" message 5 times now in the past year, with the past 3 occurrences all happening in the last 3 weeks. Each time the car will not start, and the gear shifter will flash, the red charging light will illuminate on the dash, and the check engine light is on. On one occurrence, I turned the car off, then on again and was able to drive, however the check engine light was illuminated. I ran an OBD scan and the code was P1A21. On another instance, I was driving and lost all propulsion, the screen indicated "Service Charging System" message. Luckily I was on a local road and not a freeway and I was able to pull into the bike lane, still obstructing 1/2 of the right lane. After 5 minutes of trying to restart the car, I was able to move the car and I drove it to Earnhardt CJDR in Gilbert Arizona. When I got there, the check engine light had disappeared. I dropped off the car and to my disbelief the dealership told me there is nothing they can do if they can not replicate the issue. I am not stuck with a van my wife is afraid to drive due to the imminent threat of the car turning off while driving. I have 2 young children and I do not feel the van is safe in its current condition. Yet, the dealer is unable to resolve/replicate the issue. I have videos displaying the issue along with a screenshot of the OBD error code. It appears the dealership does not care about the safety of my wife and children by not being able to fix this issue. I have done a significant amount of research online and have found this to be a relatively common issue. In my opinion this vehicle is not safe to drive due to the risk of a complete shutdown and I commute on the freeway to and from work and the last thing I need is to have the van disabled on a busy interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501952January 16, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Multiple occurrences have happened where I am driving the car on the freeway when the SERVICE CHARGING SYSTEM code comes on and the vehicle stalls. I am unable to accelerate and have to pull off onto the shoulder. This is very dangerous as the vehicles on the freeway are going at high speeds. This failure could easily cause an accident or worse. The car then flashes SHIFT TO P TO START and the check engine light comes on. The vehicle is currently at the Chrysler dealership to be diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501573January 13, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
This is a Plug in Hybrid vehicle (Rental from Avis). I was driving on freeway today January 13, 2023 and vehicle lost all propulsion (did no respond to accelerator being depressed) with warning message on screen "Press Brake and Push Button to Start" and "Shift to P to Start" while at 64mph. Vehicle was slowing down and would not accelerate when pushing on the accelerator pedal. Happened twice during 20 min drive into work. I was able to have my phone ready and took pictures of the warning screen the second time. Pulled off to the side of the road to be able to switch the car to "P", turned off the the car with the push button and then restart. Notes: 40 degrees F 10 minutes into drive Heated Seats ON Rained the night before, damp in the morning This issue occurred on January 10th as well and had to pull off and restart as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501078January 10, 2023
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Traveling down a country road on a clear afternoon, the vehicle traveled approximately 35 mph while cresting a small hill. On the other side of the hill was a "T" shaped intersection where another vehicle stopped in the intersection from a stop sign several feet behind. The other driver failed to complete the turn when they saw oncoming traffic. The driver noticed the intersection had an obstructed path and attempted to move into the oncoming traffic lane since no oncoming traffic was visible. Just then, the onboard computer installed in the control panel of the drivers seat had acted upon either the obstruction or the switch in lanes and assumed complete control of the braking and steering systems. The driver was unable to retrieve control from the computer systems artificial intelligence before a direct crash occured with a telephone pole. Rendering the vehicle dangerous as live wires draped the saturated earth below the tires and feet of passengers exiting the vehicle. The manufacturer was contacted, but no follow up has been made. Neither the police or insurance representatives have been helpful or any investigation made into this account. There were several lights, sensors, noises, and messages that were flashing and beeping but none were able to be understood before the sudden impact.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11500836January 9, 2023
ENGINE
at 5k miles, the engine light came on, and error message was a engine misfiring. This caused significant difficulty to drive. took it to Chrysler dealership. They ended up saying it was an transmission issue and replaced the entire transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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