Chrysler Pacifica Complaints

794 consumer complaints on file.

#11712248January 20, 2026
SERVICE BRAKES
Car rolls forward when in reverse and takes a dangerously long time to slip into gear. Car rolls back when foot is taken off brake, especially on hills.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712199January 20, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Red Turtle symbol, vehicle going to shut down, indicates issue sensing power from the hybrid drivetrain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711996January 20, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am reporting a safety defect involving my 2021 Chrysler Pacifica Hybrid. The vehicle experiences repeated hybrid system failures, including “system charging” errors, rapid battery depletion from full to zero within minutes, and vehicle stalling. These failures have occurred multiple times, even after dealership repair attempts. The vehicle has stalled and been towed more than once, most recently on September 26, 2025. Now, today, January 20, 2026, the vehicle has once again stalled and will have to be towed for the third time since purchasing in August 2024. This has left us stranded once again. This is a serious safety concern, especially given the risk of stalling while driving. I transport elderly family members and depend on this vehicle for medical appointments. I am requesting NHTSA document this issue and review whether this represents a broader safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711592January 17, 2026
POWER TRAIN, ELECTRICAL SYSTEM
Vehicle went into limp mode three times while driving on the highway, forcing us to pull over to the shoulder. Luckily there was a safe place to pull over but created a major safety concern. It triggered code P0A43-00. The dealer initially couldn't recreate the code on 12/18/25 at which point they cleared the code and returned the car to us. It happened again on 12/30/25 at which point the dealer followed Chrysler instructions to conduct pin drag test but no problem was found. Dealer drove 60 mile test and didn't recreate the fault and returned car to us. The same issue again occurred on 1/9/26 at which point Chrysler authorized invasive transmission repairs. This issue directly aligns with recall 23V-010 and NHTSA ODI investigation RQ24004
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711264January 15, 2026
STEERING
While driving the car an alert pops up with a red steering wheel and an exclamation point. The console states "Power Steering Unavailable Service Required". I brought the vehicle to a dealer and they stated they thought it was from low voltage due to a bad battery. They returned the car and the issue happened again. Oddly the you get the symptom first. Then you see an alert saying "LaneSense Off" then a ding where the console says "Power Steering Unavailable Service Required". So for a few seconds you might think lane sense off is the problem even though the reality is you have no more power steering. My family's life was at risk. Without power steering the vehicle was incredibly hard to control. It is very heavy and I had to use my full force to turn it, if it was my wife or someone less muscular they would have crashed. It has been inspected by the dealer and they returned it after replacing the battery and the issue re-occurred. I noticed this was an issue on a previous year model but it occuring on ours as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711046January 15, 2026
ENGINE
On [XXX] while driving my vehicle on the fast lane of the freeway the warning came on that the vehicle was going to shut down soon. I was able to pull over to the slow lane and immediately exit the freeway and as I was exiting the freeway the vehicle completely shut down. I was able to move the car to park in a safe area on the street with what little power it had. Shut the vehicle down and contemplated what to do. I waited for a few minutes and then turned the engine on and it drove but the orange engine light was still on. I slowly drove it to the Carl Burger Dodge dealership in La Mesa, CA using side streets, avoiding the freeway, approximately 10 miles distance. They would not take my car in for service due to their back log and asked for I to make an appointment which would likely be around two to three weeks away or take it to another dealer that may look at my car sooner. Hesitant, I slowly drove my car to my residence again using only side streets, a distance of about 20 miles. Made it safely but the orange engine light was still on. I have had recall repairs on this vehicle previously. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711039January 14, 2026
SEATS
The head rest of the second row broke and will not return to its upright position after we used the stow feature. Very dangerous now and basically lost a seat in our vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710857January 14, 2026
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed to be replaced. The vehicle was repaired, but the failure recurred. While driving in the driveway, the brakes locked up. The vehicle was taken to the dealer again, where the ABS module was replaced. Additionally, there was an engine malfunction, and the battery was recharged. The manufacturer was contacted and opened a case. The contact requested a vehicle buyback. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710194January 11, 2026
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the vehicle. We had this happen another 3 times before arriving home. I took it to my local dealer, who could not replicate it. They performed a software update, which I have since learned would NEVER fix this problem. We had it happen to us 5 more times, so I took it to another dealership, who initially could not replicate it. In all cases, we had the following check engine light codes be triggered. I have screen shots of them from my personal OBDII reader: P0A43 "Drive Motor 'A' Position Sensor Circuit Intermittent", C2225 "Status: MIL - PCM Disabled EDU: No Sub Type Information". After doing my own reading, it seemed many others have experienced the exact same symptoms and it has required a transmission repair/replace. I also learned most people had a battery charge on the high voltage battery (as this is a plug-in hybrid) when the vehicle shuts down. I charged my van, took it for a ride at 75MPH and it occurred within the first mile. I took it back to the dealership, and at this point, I refuse to drive it until the hardware fix happens. It seems like this should be a recall for all vehicles that can have this problem. It is EXTREMELY unsafe as it occurs at 70MPH+ speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709960January 9, 2026
ENGINE
The vehicle was running fine when it suddenly shut down while driving. It was started back up 3 times before it would not start again.it was towed. We were told the two batteries needed to be replaced so we had it towed to midas because they had recently changed the auxiliary battery so it was under warranty. They replaced they replaced thr batteries but when they went to started up, thr engine started knocking and wouldn't start up again. Tr engine needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709477January 7, 2026
AIR BAGS
I am reporting a failure by Chrysler (FCA US LLC) to provide a remedy for Recall 25V302 (55C) within a reasonable timeframe. The local dealer (Houston, TX) has confirmed a 6-week backorder for the side curtain airbag parts. The dealer refuses to ground the vehicle or provide a loaner/rental. As this defect involves a life-safety restraint system, I do not feel safe operating the vehicle, and the manufacturer is failing their federal obligation to provide a timely repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708861January 5, 2026
ENGINE, VEHICLE SPEED CONTROL, STEERING
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate to the shoulder and stop for the vehicle to reset and allow me to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. I was eventually able to exit the freeway at this reduced speed. This was the third and fourth time issue had occurred. This happened IMMEDIATELY after leaving the dealership to resolve this exact issue and was told that the vehicle was safe to drive again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708858January 5, 2026
ENGINE, VEHICLE SPEED CONTROL
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate from the far-left lane across multiple lanes of traffic to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. I was eventually able to exit the freeway at this reduced speed. This was the second time this issue had occurred. The previous check engine light had cleared on its own and I assumed the vehicle was safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708014December 31, 2025
UNKNOWN OR OTHER
This complaint concerns hardship caused by dealer scheduling and parts availability issues during a mandatory recall, not a defect in the recalled part itself. My vehicle was scheduled for a recall repair at an authorized dealership. The dealership confirmed the appointment but did not have the required parts available. I was informed of this only after dropping off the vehicle. As a direct result of this failure in scheduling and coordination: –I was required to rent a vehicle unnecessarily. –No loaner vehicle was available, despite recall instructions advising customers to ask dealers about alternate transportation. –I incurred rental charges, mandatory fees, fuel costs, and extra travel time that would not have occurred absent the dealer’s error. –I also experienced additional personal hardship, including having to transfer a child car seat between vehicles and adjust family obligations, such as waiting at a medical appointment, due to the unexpected need to return and manage the rental vehicle. The manufacturer’s customer care has limited reimbursement strictly to a standard policy cap and has declined to consider dealer-caused hardship or goodwill review, despite conflicting written guidance regarding reimbursement limits. This complaint is about whether recall compliance processes adequately protect consumers from avoidable hardship caused by dealer scheduling failures during mandatory safety recall repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707859December 30, 2025
UNKNOWN OR OTHER
I have no damage to my vehicle or no recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706925December 24, 2025
EXTERIOR LIGHTING
Similar to the Ford recall, the LED Daytime Running Light Module is defective. This LED went out in under 3 years and Chrysler won’t fix it. This is a problem that many people are experiencing, and they want $2,000 to replace the entire head lamp system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706750December 23, 2025
AIR BAGS
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The dealer was contacted and confirmed that parts were limited, with only one kit provided per week, and that a waiting list was in place. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706683December 22, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. They said there is a big dent in the muffler also so we must have ran over something and caused the damage even though we live in a city with paved streets, a subdivision with paved streets, and have a concrete driveway at our home. They said they have sent me emails with the pictures which I have yet to recieve. I went to the dealer and asked them to jack up my van so I can see the damage personally and they don’t have a lift available at the time, so I told them I would be back in town at a certain time from work and to call me so I could see it and they have yet to show me the scuffed IDCM module or the dented muffler. We haven’t run over anything to cause this kind of damage to a module like this because all the hybrid batteries are under the van. If the Chrysler Pacifica Hybrid is so cheaply made for a $62,000 vehicle that something can “scuff” a module housing and shut a vehicle down, this is potentially very dangerous if someone were driving on the highway if it were to shutdown and someone (including myself or any of my family) were driving and lose all propulsion and steering (because it’s electric steering) or worse braking! It could be catastrophic with people dying. This needs to be investigated to see how fragile this component is and if they need to “toughen” it up or re-locate it. Versus trying to get by and get around paying warranty claims or hoping nothing happens until the units break down after the warranty period not knowing of the Safety hazard they have created for their vehicle owners and the driving public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706198December 19, 2025
ENGINE, VEHICLE SPEED CONTROL
While driving off from an intersection, the van abruptly stalled forcing other cars to honk at me as I rolled from 45 mph to a stop at a curb. 5 minutes of panic, the van restarted and I was on my way home with no further issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705779December 18, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Reversing onto roadway and shifted from reverse to drive via rotary dial and vehicle went into park and would not move causing me to block the roadway. In addition and even more concerning was that the vehicle could not be turned off and any and all actions to do so just left the car "on" and the hybrid system running. Eventually we pulled the battery cable on the main 12v in the trunk and the reset allowed us to move the vehicle again. I sat across a busy section for twenty minutes with no way to move, turn off, or overide the system with three kids with me in a busy traffic area. The vehicle has not reproduced the issue as of yet. The dash had multiple warnings for park system and service various items needed. this occurred 12/17/2025 with 70,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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