Chevrolet Tahoe Complaints (2021)

437 consumer complaints on file.

#11627612November 26, 2024
ENGINE, UNKNOWN OR OTHER
I have taken this vehicle two times to the dealers that sell Chevrolet. The first time it was there for 5 hours and nothing was done and the second time the service agent said there was no recall on this vehicle when obviously there is one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626581November 21, 2024
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving 5 MPH in the driveway, the vehicle stopped and stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic who determined that the fuel pump control module needed to be replaced. The vehicle was repaired. The contact called the local dealer and was informed that there were no associated recalls. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625351November 14, 2024
FUEL/PROPULSION SYSTEM
Driving at 35 MPH and the engine cutout and stopped on 8 November 2024. I was able to pull over safely as I was on Vandenberg Space Force Base, but at highway speeds in traffic this would have been very dangerous without power. The local GM dealership at Lompoc, CA confirmed the fuel pump control module failed, which caused the loss of engine power. There was a recall for the 2021 Tahoe fuel pump control module, but my VIN was not included in this recall. Currently the fuel pump module is not in stock and GM has no estimation for when the part would be recieved
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624962November 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. The vehicle was started; however, the vehicle failed to start as intended. The contact stated that there was no option to shift the gear shifter into neutral. In addition, the contact stated that the failure occurred while the family including small children, were inside the vehicle. The vehicle was towed to the dealer where it was diagnosed with a failed fuel pump power control module. The contact was informed that the fuel pump power control module needed to be replaced. The vehicle was not repaired. The contact was made aware of NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,334.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623841November 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while cold starting the vehicle, there was an abnormal gasoline odor inside the cabin from the vehicle. The contact stated that the odor was stronger while the heater was activated. The contact stated no warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the high-pressure fuel pump (HPFP) was cracked and leaking gasoline. The contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,264.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623174November 1, 2024
UNKNOWN OR OTHER
The HVAC blend/mode door actuator has melted, causing a fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622533October 29, 2024
FUEL/PROPULSION SYSTEM
This is in addition to complaint # 11621324 The dealer now says it is the FUEL PUMP MODULE that is bad. Same item as on previous recall. They say it will be covered under emission warranty but not the fuel pump. At $1500 for fuel pump. However - they replaced fuel pump before discovering the module issue. They either did not test fuel pump properly, or, fuel pump was not bad, only the module. Or, if bad, the module caused the fuel pump to fail. Either way the fuel pump should be covered under this module recall too as a related cause from the faulty module(s) that were recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621908October 25, 2024
FUEL/PROPULSION SYSTEM
I was stranded and had to have my vehicle towed after the fuel pump control module failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621327October 22, 2024
AIR BAGS
Took the vehicle in for Airbag System recall in 2022. They said they fixed it and that there was a broken wire. The very next day the warning light came on again like before. I contacted the dealership and they said bring it in. I could not get it in again as I was very busy. I asked them to make a note in my file of the immediate call/report of still a problem. I took the vehicle in this month (October 2024) for issue of no starting (fuel pump failure, another recall they are denying). They stated that the Drivers Side Airbag module was shorted or bad and my cost would be approximately $1,250. They stated it was not covered under any recall. I contacted Chevy corporate that offered to cover 30% only of this. I believe this should be covered in whole due to the failure to repair the first time and that is is a known safety issue. The vehicle has only 10,800 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621324October 22, 2024
FUEL/PROPULSION SYSTEM
Vehicle has 10,800 miles. The vehicle repeatedly failed to start. Towed to GM dealership. They say the fuel pump has failed. They say it is not covered (beccause my VIN isn't within the recalls that already exist for this exact same problem). The cost is over $1,200. I contacted Chevy corporate and they offered to cover 30%. The dealership is still awaiting the part(s) with no provided delivery date. This could have caused a serious MV accident if it had failed while driving. The vehicle gave no warning of this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620937October 21, 2024
FUEL/PROPULSION SYSTEM
Engine would not start. When pressing the start button, engine would turn over but would only rough idle for a few moments then turn off. Called garage and had vehicle towed. Mechanic advised computer showed defective fuel pump power control module. Mechanic advised GM has recall N212332040 for defective fuel pump power control module but my VIN is not included. Mechanic ordered fuel pump power control module from GM and replaced on my vehicle. This corrected the problem. I am requesting my VIN to be added to the recall and GM to pay for the part, labor and towing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619665October 14, 2024
SERVICE BRAKES
While my wife was driving her car going down a slope, Her brake pedal fell to the floor loosing brakes and would not return to normal position for a few minutes. I took the vehicle into the dealership over two weeks ago and they have not been able to re-create the situation that took place while my wife was driving the car and still have not returned the vehicle. My concern is that my wife will not feel comfortable driving the car with our toddler and new born if there is no actual repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618134October 4, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
It’s happened about 10 times since I’ve owned the car but the dealer can’t recreate it so we are out of luck. The vehicle accelerates on its own. Scenario 1…with constant light steady acceleration, it will lurch forward like I’ve stomped on the accelerator a bit, for about a second then go back to my normal input. Scenario 2, same lurch but this time while coming to a stop at a stop sign WITH MY FOOT ON THE BRAKE PEDAL ONLY. scenario 3…I’ve been using the adaptive cruise control and had it disengaged by braking, coming to a stop, then parking and turning the vehicle off. Then after getting back in and starting up and slowly pulling forward, the cruise control suddenly and abruptly renegages and attempts to accelerate to the last demanded setpoint. Image this scenario pulling out of a spot at a crowded gas station with pedestrians. I almost ran someone the hell over just now at the gas station and I’ve had enough. The dealer won’t do anything and when I called Chevy engineering they put zero effort into it, it was a 20 second phone call stating if it can’t be reproduced at the dealer there’s nothing they can do. This is absolutely completely 100% dangerous and unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617517October 1, 2024
FUEL/PROPULSION SYSTEM
In September 2024, our vehicle was unable to be start with engine light on. We were unable to get the car into drive or neutral. We were forced to pay out of pocket to have the car towed to dealer, which it needed to be dragged onto the tow truck. Upon inspection at the dealership we were told it was the fuel pump control module that failed and needed to be replaced. They searched recalls and found none on our vehicle but did comment they are replacing these a lot on same type of vehicle. The part was out of stock & backordered likely due to multiple issues, and took 2 weeks to arrive. Reviewing online many have experienced same issue while driving, luckily, we were not. There is an open recall on this part for many models of the same year and time, but for one reason or another our vehicle is not part of that recall #21V739000 / GM #N212332040. The replacement was covered under warranty but does not cover the tow of almost $300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616635September 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while reversing out of the driveway, the vehicle suddenly lost acceleration and the message to restart the vehicle was displayed on the instrument panel. While attempting to restart the vehicle, the vehicle failed to restart and another message that the conditions were not met to restart the vehicle was displayed. The contact contacted OnStar to assist with starting the vehicle. The vehicle was started; however, the engine failed to remain running. The vehicle was towed to the dealer who informed the contact that the VIN was included in NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline) and completed the recall repair. The contact stated that approximately two years later after the recall repair was performed, the failure reoccurred while the vehicle was idling. The message to restart the vehicle was displayed on the instrument panel; however, while attempting to start the vehicle, the started sputtering. The vehicle was towed to the same dealer and the contact was informed that the vehicle needed to be repaired under the recall again. The dealer informed the contact that the remedy was no longer covered under the recall, but the repair would be covered under warranty. The dealer informed the contact that the part was on back order and the vehicle would be repaired once parts became available. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was 8,345.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615575September 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving 20 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the fuel pump control module. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615480September 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed with fuel pump control module failure. The contact was informed that the fuel pump control module needed to be replaced. The vehicle was not repaired. The contact stated that the fuel pump control module was recently replaced prior to the failure reoccurring. In addition, the contact stated that the fuel pump control module was also replaced in 2022. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613673September 10, 2024
POWER TRAIN
Glow plug issue. Glow plug broke off or appeared burnt when dealership removed. Check engine light illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607500August 9, 2024
FUEL/PROPULSION SYSTEM
Engine began to stall while driving or would not restart after parking. Happened one time while driving on highway [XXX]. Towed to dealer. Same fuel pump issue as recall N212332040 however that build date window closed March 4 2021 and my Tahoe was built in June 2021. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607260August 8, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Driving on the I-95 I abruptly lost power driving in the left lane, RPM dropped all the way down and speed was rapidly decreasing. I had to pull over on the shoulder in the most safe manner possible for myself and other drivers on the road; but it was not without any risk. The body of the car was rattling on my way to the shoulder and the car shut off before I could put the car in Park in a safe place. With my hazard lights on I tried restarting the car but the enging would not turnover, the starter would run and the car would rattle about all whilst creating a traffic jam. Once i noticed the engine light and yielded to the car's inabiltiy to start up, we got the attention of a FHP State trooper who called in a Tow truck for us. Getting te car onto the tow truck in traffic also increased the risk associated for everyone involved. Aftert succesfully oading the car, which was no smooth task as the car could not shift into Neutral; we took the car to my local Firestone. After a diagnostic test done the following morning, we were notified of a fuel pump issue that has been on the recall list for my vehicle, but NOT associated with my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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