Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11520059May 2, 2023
ENGINE
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while the vehicle was in for maintenance at the local dealer, the contact was informed of a potential oil leak in the oil cooler lines. The vehicle was not repaired. The contact took the vehicle to another local dealer: Lighthouse Buick GMC (100 W Jackson St, Morton, IL 61550: (309) 938-4190) where the vehicle was diagnosed with needing the oil cooler lines and unknown hoses to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with Customer Satisfaction Program: N2121326940; however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 73,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520061May 2, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Chevrolet Silverado 4500HD. The contact received notification of Manufacturer Recall Number: N222375270 (Service Brakes, Hydraulic), NHTSA Campaign Number: (TBD) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520139May 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Driving on the interstate the truck starting. Message center displayed a fuel sys warning. The messages changed warning of speed limitations. The speed allowed wa# reduced every few miles. Eventually the engine would not run nor would it restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520149May 2, 2023
STRUCTURE:BODY
GM has a defective wax coating on the vehicle frames of nearly a dozen models of their vehicles, spanning at least 2011-19, which they knew can lead to premature rust and corrosion, causing the frames to fail much earlier than expected. The evidence I have gathered includes the detailed internal service bulletin where GM describes the defect, as well as texts and e-mails with GM, and a transcript of my conversation with the Chevrolet dealership. All of which suggests GM knew about this defect and is actively working to keep it from being communicated to owners, some of which would still be covered by the six-year frame warranty. All that evidence is included as part of the attached pdf document. In it's bulletin GM instructs dealers to fix this issue under warranty only if customers brought it up to the dealer, and then, only if it was brought up during the vehicle frame warranty period. However, for those customers that trusted their dealership to take care of their vehicle and to notify them of any major safety issues like premature corrosion or rust on the frames likely to cause failure, those dealerships remained silent, despite being aware this was an issue with these models and model years. I suspect those dealerships remained silent because GM’s internal service bulletin clearly states that the bulletin only applies to customers who comment about rust or corrosion on their frame. I fortunately found out about this issue from a third party before my frame failed on the road. I've reached out to GM expressing my concerns I continue to get bounced between the dealer and GM, each saying the other is responsible. GM also failed to even acknowledge my greater concerns about the safety risk this creates. I've written a more detailed account of this story and have shared it out with several national news outlets in hope that someone will investigate further and determine if this issue has merit. Just hoping I can start sleeping again at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519912May 1, 2023
AIR BAGS
The contact owns a 2015 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V504000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519935May 1, 2023
UNKNOWN OR OTHER
Transmission started going out at less than 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519715April 30, 2023
UNKNOWN OR OTHER
The oil pump has been replaced and is still not working how it is supposed to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519627April 29, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The transfer case has locked up several times causing me to wreck once. The engine misfires and does not give the MPG advertised. The life of my family has been put at risk with little to no care from the dealer after several attempts for service.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519379April 28, 2023
STRUCTURE:BODY
while driving my son saw smoke coming from the rear window defogger, I pulled over and saw melted pieces of plastic, I contacted my dealer when I saw a recall online, my dealer said even though your vehicle is the same year and model and the exact same condition occurred, your vehicle is not listed under the recall. I don't understand why this vehicle is not under the recall when the exact condition occurred. GM was unable to assist with and complete the repair under the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519278April 27, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING, EXTERIOR LIGHTING
Brake system light failure. Some system lights came on. I had no breaks car didn’t stop fast enough before hitting a pole
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519283April 27, 2023
POWER TRAIN
The vehicle started to shift on its own mostly between the upper gears even though terrain or load had not changed. At slower speeds the vehicle started to automatically shift into park and lock up the wheels. This caused a very serious risk of injury to me and the people behind me when it would lock up. After stopping the vehicle sometimes does not move when in drive. There are no warning lights Took it to a shop and they checked it over. I was informed that there is a known issue with the electronic transmission control unit (TCM) for the Allison Transmission. The issue is with the location of the TCM. GM has developed a new unit to replace the original TCM that is engineered to no be affected by this. But due to the demand GM has a back order on the new TCM. The cost to get a TCM has risen from $800 dollars to $5000 dollars if you can find one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519324April 27, 2023
SUSPENSION, UNKNOWN OR OTHER
THE FRAME IS RUSTING OUT. THE REAR SHOCK MOUNT IS RUSTED ON BOTHE SHOCKS. THE MAIN FRAME RAIL IS RUSTED AND HAS HOLES IN THE FRAME. BEFORE LONG THIS WILL CAUSE A PROBLEM IF THE FRAME GIVES WAY. THE REAR WHEEL WELLS ARE ALSO RUSTED ABOVE THE TIRES ON BOTH SIDE. IT WAS INSPECTED BY A BODY REPAIR AND SAID FRAME WILL NEED REPLACED ALONG WITH TWO BED PANELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519325April 27, 2023
UNKNOWN OR OTHER
2017 Chevy Silverado 1500 6-speed 6L80 had a torque converter failure and the transmission had metal debris. The vehicle would jerk or hard shift on acceleration while on the highway. When stopped at a light the truck RPMs would increase and then hesitate, jerk, and then move. This started as being barely noticeable and within a couple of weeks became extremely dangerous. I was on my way to the dealer for inspection when at a light and the RMPs went up it hesitated, jerked, and then moved, jerked again, then stopped. The vehicle was inspected by the dealer before purchase in Nov 2022 and this took place in April 2023. The vehicle was towed to GM service center/dealer who said the torque converter and transmission were issued and needed to be replaced. I moved it to another transmission shop to have the work done. No warning lights. From the time the light jerks/rough shifts randomly happened to the time the hard jerks/hard shifts happened almost causing an accident only a couple of times once in Dec 2022 and then it ran fine. On 4/22/23 I felt it again and headed towards the GM when it happened harshly and I didn't make it due to the RMP reve, hard jerk, and then nothing. I was lucky that this time I was in town and not on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519327April 27, 2023
POWER TRAIN
Transmission died. Tried to merge highway traffic and wouldn’t accelerate. Push down gas pedal and mph didn’t change but rpm went to 6rpm. Finally engaged. Continued to shudder and hesitate but eventually smoothed out. Had to stop at a traffic light and it did the same thing. Next time I had to stop I completely lost forward motion. Pushed gas pedal and rpm at 6rpm and wouldn’t move. Transmission light came on and had to have it towed. Transmission is being replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519335April 27, 2023
STEERING
For about a month I heard a clunking sound in the steering wheel shaft when I initially started the vehicle and turned the steering wheel. After a few miles of driving it would go away. The vehicle then began to have a hesitation when I would try starting it. Diagnosed as two cells were dead in the battery. Replaced the battery and the steering improved. Two weeks after replacing the battery, I started the vehicle and started to turn out of a parking spot. At that time the steering wheel refused to turn and it sounding like a pump going out. The service steering warning came on. I got it to the dealer and they diagnosed the electric rack and pinion drive belt had broken and sheared the gears in the assembly. The vehicle is a 2018 Chevy 6.2L High Country with 71,000 miles. I was told by the dealer that if this would have happened while driving at highway speed it would have locked the steering wheel in the position at the time of component failure and would have more than likely resulted in a crash. Currently the vehicle is still at the dealer for the last month waiting on the rack and pinion to be shipped. Apparently there isn't any of these parts anywhere in the United States.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519048April 26, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
Recently purchased a 2015 Chevy. The truck in is excellent condition , garage kept. problem is the horn. It stops working after it rains, or after we wash . We have almost had several wrecks due to the horn not working. The water runs down the seam of the hood and drips in the switch. That in return keeps the horn from working. I feel unsafe in the vehicle. At anytime people pull out in front of us or anything from around us. We have no way to warn nor get their attention. Any help in soling this problem would be greatly apricated. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519119April 26, 2023
POWER TRAIN, ENGINE
I purchased this truck new and it's now been back 8 times for a engine hesitation, misfire, and check-engine light. On this 8th visit, they replaced the "right bank" of lifters on this 5.3L V8. Previous visits have replaced fuel injectors, spark plugs, spark plug wires, and flashed the ECM. I'm not sure why GM didn't replace the left bank of lifters if it's a known bad part (or replaced the engine entirely). Now I'm just waiting for the problem to come back for a 9th time for yet another part to replaced on an obviously poor engine design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519134April 26, 2023
SERVICE BRAKES
Was riding down the road and my front left caliber locked up had break fluid running down from the upper reservoir the truck only has 46,000 miles. the truck was immobile had to have it towed and had to get a new caliber and took the shop almost a week to get air out the system breaks are still not 100 percent also rear breaks are having a problem fully releasing as well. Leaves me worried the rear breaks will seize up as well cost me 1000 dollars for the repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519154April 26, 2023
STRUCTURE:BODY, POWER TRAIN
The frame has been rusting out bad for many years. My gas tank is about to fall off it is hanging down do to cross member rusting out, and shocks too. Also body is rusting bad do to not putting the right rust inhibitors in the paint and frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519175April 26, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
My truck has a shudder/ shake while accelerating as well as rough shifts here and there. If certain speeds are maintained, the shudder is constant. This causes uneven speeds, noises, and distractions. I fear one day the transmission will fully give out while driving and I will crash. My vehicle is available for inspection. The problem is easily reproduced as it happens every time I drive. As well, the truck was recently at an independent service center and the problem was confirmed by an associate. The vehicle has not been inspected by the manufacturer as they told me it would cost me $180 just for a diagnostic which they will need my car for two days. There are no current dash lights on. This is a known issue and Chevrolet should be held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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