Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10121893May 23, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: WHILE DRIVING ON A 2 LANE ROAD AT 2000 RPMS AND ABOUT 65 MPH, USING CRUISE CONTROL FOR ABOUT 50 MILES, THE ROAD STARTED CHANGED TO ONE LANE AND CRUISE CONTROL SYSTEM STOPPED ELECTRICALLY, BUT THE MECHANICAL PORTION CONTINUED TO ENGAGE. BRAKES HAD TO BE DEPRESSED HARD TO STOP THE VEHICLE. WHEN THE VEHICLE WAS STOPPED AND PUT INTO NEUTRAL TACHOMETER JUMPED TO 4000 RPMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121946May 23, 2005
STEERING: STEERING WHEEL/HANDLE BAR
CLUNKING NOISE IN STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122634May 23, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER IS COMPLAINT REGARDING THE ABSENCE OF CHILD SAFETY LOCKS ON THE REAR DOORS ON THE 2003 CHEVROLET IMPALA.*MR CONSUMER'S CHILD FELL OUT OF THE BACK SEAT, HIT HER FACE ON THE BOTTOM OF THE DOOR FRAME, THEN FELL FACE FIRST ON TO THE ROCKS WHICH HAD TO BE HAND PICKED OUT OF HER FACE. WHILE HER FACE ON THE GROUND THE AUTOMATIC CLOSING DOORS WERE CLOSING ON HER LEGS, PREVENTING HER FROM REMOVING HERSELF FROM THIS HORRIBLE POSITION. NOTIFIED GM ABOUT THE CAR NOT HAVE CHILD SAFETY LOCKS ON THE REAR DOORS. *BF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10122610May 19, 2005
EXTERIOR LIGHTING:TURN SIGNAL, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
PROBLEMS WITH THE WIRING SYSTEM ON THE 2001 CHEVROLET IMPALA AFTER THE VEHICLE WAS IMPOUNDED. *MR THE TEMPERATURE GAUGE, GAS MILEAGE AND THE TURN SIGNALS WERE INOPERATIVE AND THE RADIATOR HOSE HAD BURNED AGAINST THE BATTERY. THE CONSUMER FOUND THAT THE WIRING SYSTEM WAS CHANGED. THE CONSUMER ALSO FOUND MISSING COMPONENTS SUCH AS A FUSE AND A HUGE HOLLOW AREA DUE TO THE MISSING FANS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121544May 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE CONSUMER HAS TWO VEHICLES A 2002 CHEVROLET SUBURBAN AND 2003 CHEVROLET IMPALA BOTH ARE EXPERIENCING PROBLEMS WITH THE BRAKE EQUIPMENT. *MR THE IMPALA HAD BADLY WARPED ROTORS ON THE RIGHT REAR. ONLY ONE ROTOR WAS BADLY WARPED. BOTH REAR ROTORS WERE SO CORRODED THAT THEY RUINED THE BRAKE PADS. THE VEHICLE ONLY HAD 18K MILES ON IT. THE SUBURBAN HAD 33K MILES WHEN THE BRAKES PRODUCED A SERIOUS GRINDING NOISE IN THE REAR. THE ROTORS WERE SO BADLY CORRODED THAT THEY DID NOT GIVE ANY WARNING. THE WEAR SENSORS WERE NOT FUNCTIONAL AND THE BRAKE PADS WERE DESTROYED DOWN TO THE BARE METAL AGAINST THE METAL ON ONE WHEEL. THE CONSUMER WAS AWARE THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEM WITH SUBURBANS AND GMC PICK-UPS. 2003 CHEVROLET IMPALA VIN: [XXX] AND 2002 CHEVROLET SUBURBAN VIN: [XXX]. *SC *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121304May 18, 2005
STEERING:RACK AND PINION
01-10-02, COMPLAINED OF PULSATION FELT IN STEERING. MECHANIC RESURFACED ROTORS. 01-11-02, SAME COMPLAINT, REPLACED INTERMEDIATE STEERING COLUMN. 11-07-02, REPORTED A SQUEAL IN STEERING WHEN TURNING LEFT, MECHANIC COULD NOT DUPLICATE, GREASED STEERING COLUMN. 09-09-03 COMPLAINED AGAIN OF SQUEAL IN STEERING, REPLACED RACK AND PINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121179May 17, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: ABOUT 12,000 MILES WHEN THE CONSUMER STEPPED ON THE BRAKES THE CAR WOULD SHAKE AND VIBRATE. THE CAR WAS TAKEN BACK TO THE DEALER AND THE BRAKES WERE FIXED. AT 29,000 MILES THE PROBLEM STARTED AGAIN, THE CAR WOULD SHAKE AND VIBRATE WHEN BRAKE PRESSURE WAS APPLIED. THE CONSUMER WASN'T SATISFIED WITH THE DEALER SO THE CONSUMER TOOK THE CAR TO HIS OWN MECHANIC. THE MECHANIC REPLACED THE ROTORS AND THE PADS. THE FRICTION MATERIAL ON THE PAD SEPARATED FROM THE METAL BACKING. THE MECHANIC HAD NEVER SEEN THIS IN A VEHICLE BEFORE. THE MILEAGE IS LOW AND THE CAR HAS BEEN VERY WELL TAKEN OF. THERE IS ONLY AN ADULT DRIVER THAT USES THE VEHICLE. *JB UPDATED 11/16/2005. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120967May 16, 2005
ENGINE AND ENGINE COOLING
AT APPROXIMATELY 50,000 MILES I HAD BEEN TOLD THAT MY CAR HAD A MINOR ANTIFREEZE LEAK AT THE LOWER INTAKE. NOW AT 130,000 MILES IT HAS TURNED INTO A MAJOR PROBLEM THAT WILL REQUIRE AT LEAST 600 DOLLARS IN REPAIR COSTS. I HAVE BEEN TOLD THAT ALOT OF IMPALAS DO THIS. HAVE NOT RESOLVED THE ISSUE YET, NOR RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121525May 16, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
2001 CHEVROLET IMPALA EXPERIENCING PROBLEMS WITH ACCELERATOR PEDAL AS WELL AS THE VEHICLE VIBRATING WHEN THE BRAKES ARE APPLIED. *MR THIS WOULD BECOME MUCH WORSE AT HIGHER SPEEDS. THE ORIGINAL BRAKE LININGS HAD COME OFF OF THE SHOES. ALL OF THE ROTORS WERE REPLACED AT 2781K MILES. THE ROTORS HAD TO BE TURNED 3 TIMES TO GET THEM FLAT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121519May 13, 2005
STRUCTURE
2004 CHEVROLET IMPALA EXPERIENCING PROBLEMS WITH THE WINDSHIELD AND DASHBOARD GLARE. *MR (SOLAR RAY WINDSHIELD) THIS PROBLEM COMPLETELY DISTORTED THE CONSUMERS VISION IN SOME INSTANCES. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117330May 13, 2005
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
THE HEADLIGHTS WOULD COME BACK ON BY JIGGLING THE DIMMER LEVER ARM. SEVERAL MALFUNCTIONS WERE NOTICED BETWEEN THE FIRST MALFUNCTION AND THE VISIT TO THE DEALER FOR REPAIR. AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120589May 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CAR WAS RUNNING IN MY DRIVEWAY WHILE IN PARK. I WENT IN THE HOUSE BECAUSE I FOGOT MY CELL PHONE. ABOUT TWO MINUTES LATER THE CAR CRASHED THROUGH MY FENCE AND I RAN OUTSIDE AND JUMPED IN IT AS WE CRASHED THROUGH THE GARAGE DOOR. THE CAR HAD TO BE IN PARK BECAUSE THE DOOR OPENED FROM THE OUTSIDE AND THE WHEELS WERE LOCKED SO IT DROVE STRAIGHT. IT HAS NOW BEEN AT THE DEALERSHIP FOR 20 DAYS AND NOTHING HAS BEEN DONE. GM HASN'T BEEN ANY HELP AND MY INSURANCE CANNOT TOUCH THE CAR UNTIL GM INSPECTS IT. MY RENTAL RUNS OUT IN 8 DAYS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10120489May 9, 2005
ENGINE AND ENGINE COOLING
TWO MONTHS AFTER I BOUGHT THE CAR BOTH MY HEADLIGHTS FOGGED OVER. THEY COST $250 A PIECE TO REPLACE (HAVE NOT YET REPLACED). ABOUT A MONTH LATER A COMPUTER CHIP THAT CONTROLLED MY LIGHTS, LOCKS, WINDOWS, INTERIOR LIGHTS, AND STEREO WENT BAD AND THAT COST $353 TO REPLACE. SOON AFTER THAT I NOTICED THAT MY CAR FELT LIKE IT MOVED BACK AND FORTH WHEN I DROVE IT, AND THE STEERING WHEEL WAS VERY LOOSE WHEN I TURNED. I DIDN'T THINK IT WAS A VERY BIG DEAL BUT TOOK IT INTO THE SHOP TO HAVE IT LOOKED AT. I TOOK IT IN AND FOUND OUT THAT I WAS MISSING 2 BEARINGS ON MY SUSPENSION WHICH PUT PRESSURE ON MY DRIVE SHAFT(NOT SURE ABOUT ACTUAL TERMINOLOGY HERE NOT SURE IF IT WAS DRIVE SHAFT OR STEERING COLUMN) CAUSING MY RACK AND PINION TO GO BAD. THAT COST $1100 TO FIX. SO NOW I AM $1453 INTO HAVING MY CAR REPAIRED FOR THINGS THAT SHOULD NEVER HAVE GONE BAD IN THE FIRST PLACE. TODAY (MAY 9TH 2005) I FOUND OUT THAT MY INTAKE MANIFOLD HAS GONE BAD AND I CAN SMELL BURNING ANTIFREEZE WHEN I DRIVE, AND MY COOLANT SENSOR IS BAD. TO FIX THOSE TWO THINGS IS GOING TO COST ME $840. I SHOULD ALSO MENTION THAT I HAVE CHECKED THIS CAR OUT ON CARFAX.COM THERE WAS ONLY ONE PREVIOUS OWNER AND NOTHING SIGNIFIGANT AS HOW IT WAS TREATED. I PURCHASED THIS CAR AT 34,000 MILES AND IT NOW HAS 53,000 MILES. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I BOUGHT ALMOST 2YRS AGO. I HAVE CALLED GM CUSTOMER SERVICE 3 TIMES NOW, AND EACH TIME I AM GIVEN THE SAME ANSWER "I AM SORRY MS.... THERE IS NOTHING WE CAN DO FOR YOU AT THIS TIME...". GM NEEDS TO GET THEIR ACT TOGETHER AND START MAKING CARS THAT ARE WORTH WHAT THEY SELL THEM FOR. HAD I KNOWN HOW GM MADE VEHICLES WITH BAD PARTS AND REFUSE TO BACK THEM UP, I WOULD NEVER HAVE BOUGHT THE VEHICLE THAT NOW SITS IN MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120015May 5, 2005
ENGINE AND ENGINE COOLING
I HAVE JUST PURCHASED A 2001 IMPALA FROM DEALER LESS THAN A WEEK AGO (4/29/2005) AND I TOOK IT TO THE DEALER TODAY FOR SOME MAINTENANCE. THE DEALER TOLD ME THE INTAKE MANIFOLD IS LEAKING ANTIFREEZE INTO THE ENGINE AND IT IS QUITE SERIOUS. I HAVE CHECKED SOME ONLINE DISCUSSION GROUPS AND THERE SEEMS TO BE A LOT OF COMPLAINTS ON THIS ISSUE. IT SEEMS LIKE THIS IS A COMMON PROBLEM ON THE IMPALAS. I THINK GM SHOULD ISSUE A RECALL FOR THIS ISSUE AND REIMBURSE MY COST OF REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119726May 4, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONTACT STATED: HAVING THE SAME PROBLEM WITH BRAKES ON CAR THAT INVESTIGATION HAS BEEN LAUNCHED ON. THE BRAKES WERE GRIPPING AND VEHICLE KEPT GOING. VEHICLE EVENTUALLY STOPPED, BUT IT TOOK SOMETIME TO DO SO. ONLY HAPPENED IN THE WINTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119893May 4, 2005
ENGINE AND ENGINE COOLING:ENGINE
ENGINE IS CONSUMING OVER A QUART OF OIL APPROX. EVERY 1800-2000 MILES. I WAS SHOWN A BULLETIN THAT SAID THAT THERE WAS A PROBLEM WITH OIL CONSUMPTION AT THE DEALERSHIP. I BROUGHT THE CAR IN TWICE TO THEM EACH TIME THE LOW OIL LIGHT CAME ON AND EACH TIME THEY TOLD ME THERE WAS NOTHING THAT COULD BE DONE BUT TO CHECK IT EVERY DAY OR TWO AND KEEP TRACK THEN COME IN WITH MY NOTES TO SEE WHAT WAS HAPPENING. I BROUGHT THE CAR TO MY REGULAR GARAGE THE NEXT TIME THE OIL WAS LOW AND 4 MECHANICS INFORMED ME THAT THE RATE OF OIL CONSUMPTION WAS NOT REGULAR AND THAT THERE IS A PROBLEM IF IT IS NOT MAKING IT PASSED 2000 MILES BEFORE IT LOSES OVER A QUART OF OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119502May 3, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS IS NOT IN REPECT TO A ACCIDENT OR PART FAILURE. BUT I READ TODAY IN THE CHICAGO TRIBUNE ABOUT AN INVESTIGATION INTO GM TRUCKS IN THE SALT-BELT THAT HAD IMPROPER CORROSION ON THE BRAKE ROTORS, CAUSING THE BRAKES TO FAIL. I JUST BROUGHT MY 2003 CHEVY IMPALA FOR A TIRE ROTATION AT MY CALIFORNIA MECHANIC. THE MECHANIC NOTIFIED MY THAT THE REAR BRAKE ROTORS WERE SHOWING AN UNUSUAL CORROSION. HE SAID THAT ROAD SALT IN ILLINOIS, WHERE THE CAR IS USED 50% OF THE YEAR, MAY HAVE BEEN A REASON, BUT IT DIDN'T LOOK LIKE THE USUAL CORROSION HE IS USED TO SEEING ON SALT BELT CARS. THE BRAKES HAVE BEEN PULSING RATHER STRANGELY AND MY BRAKING DISTANCE SEEMS INCREASED SINCE THE LAST TIME I LEFT ILLINOIS. I WAS WONDERING IF THERE WERE OTHER NON-TRUCK COMPLAINTS OF THIS NATURE, GIVEN THE SIMILARITIES BETWEEN MY EXPERIANCE AND THE TRUCK INVESTIGATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119553May 3, 2005
CHILD SEAT
CONSUMOR STATES: DOES NOT HAVE CHILD SAFETY LOCKS SHOULD HAVE BEEN THERE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119316April 28, 2005
SERVICE BRAKES, HYDRAULIC
COMPLAINT REGARDING THE RESPONSE TO THE MANUFACTURER'S RECALL BY THE DEALERSHIP. *MR RECALL CAMPAIGN #04V287000. THE VEHICLE HAD BEEN DRIVEN 3,738 MILES WITHOUT THE CONSUMER BEING NOTIFIED BY GM OR THE DEALERSHIP. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117060April 27, 2005
VEHICLE SPEED CONTROL
WHILE DRIVING AT APPROXIMATELY 35 MPH DRIVER WAS COMING TO A STOP AND APPLIED THE BRAKES AND VEHICLE LUNGED FORWARD, AND REAR ENDED ANOTHER VEHICLE. DRIVER PULLED TO THE RIGHT OF THE VEHICLE, AND THE VEHICLE WAS CONTINUING TO GO, AND THE ENGINE REVVED. VEHICLE FINALLY STOPPED AFTER HITTING A TREE. ALSO, THE AIR BAGS DEPLOYED. *AK *BF *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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