Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11437966October 24, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Vehicle was driving and operating as normal. I Drove to shopping center, was in store for an hour and came out to a car full of smoke when door opened. There appeared to be a fire that had started and stopped originating from the drivers side door panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437787October 22, 2021
POWER TRAIN, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The stabilitrak system GM installed on my vehicle repeatedly indicates a "service" notification. Once this occurs, my vehicle loses power and the ability to shift into any driving mode. This issue began around 60,000, I currently have 77,500+ on my vehicle. GM issued a technical service bulletin (PIC5992A) for my vehicle, however, denies it's the issue and will only attempt a repair from a computer code, which they continue to fail to replicate. The occurrence of this issue is especially worrisome on any interstate highway. ODI 11406439
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437500October 20, 2021
SUSPENSION, STEERING
Q-What component or system failed or malfunctioned, and is it available for inspection upon request? A-Suspension and steering effective. Any time I drive and make turns it makes like a clunking noise. You can actually feel it in the floor board. It's worse when you are driving down a not so smooth road. You can look at it as soon as possible. Q-How was your safety or the safety of others put at risk? A-Control arm might SNAP causing you to lose control of my vehicle and crash into other drivers. Q-Has the problem been reproduced or confirmed by a dealer or independent service center? A-Firestone has inspected my car. Q-Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A-No my vehicle has not. Q-Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A-No warning signs of any kind. This started within the last month or two.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436736October 14, 2021
STEERING
Around the first of October I was headed home with my family. As we were merging over to exit lanes to get on the ramp to exit the freeway the power steering failure light came on and simultaneously all my power steering was gone. I literally lost control control of my car. I was in the midst of turning when the car swerved and at 70 MPH it was very dangerous situation. My wife and I had just switched driving places several miles back. She panicked and said she couldn't imagine what she would have done if that had happened to her. She also swore to never drive that car again. I don't know how many times this has happened to others but I can say with all honesty this is a very serious problem. There wasn't an accident but I did cause everyone near me on the road to swerve and brake suddenly to avoid colliding with my vehicle. As of today the car hasn't been repaired and I haven't relayed this to the dealership. That being said even if they were for some miraculous divine reason to repair it for free the danger of this occurring again is still there. This feature is dangerous and I pray something is done about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436758October 14, 2021
SUSPENSION:FRONT:CONTROL ARM
The contact owns a 2008 Chevrolet Impala. The contact stated that while driving approximately 35-40 MPH, the vehicle was vibrating and jumping. The contact drove to his brother's residence to inspect the vehicle. The contact removed the front passenger’s side tire and wheel and upon removing the hub, the engine moved. The contact was self-diagnosed that the front lower control arm was fractured. The contact was able to drive to his residence. The vehicle was not repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 218,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436532October 13, 2021
VEHICLE SPEED CONTROL:CRUISE CONTROL
Traveling at 58 mph in Cruise Control for 10 minutes I increased speed with 4-6 rapid pushes of the Accelerate button in less than 1.5 seconds, Each push is 1 mph. I have never pushed it that rapidly.The engine acted as if I floored the accelerator & the transmission went from 4th to 3rd gear, speed went to 70+ and rapidly increasing. I stepped on the break pedal several times to disable CC but no help, I switched the CC button to the off position several times, no help. Now at 85+ and accelerating hard in wide open throttle (WOT). I shift to Neutral and turned the ignition to the ACC position to retain steering ability as the engine was RPM'ing out to destruction. I coasted off the highway and set ignition to off. After a few minutes I turned engine on and it rev'd out of control, still WOT. Ignition off did not reset the problem. I opened the hood to disconnected the battery & I observe that neither the CC or accelerator cables are not holding the throttle body (TB) in "WOT", it was closed in an idle position. It is not mechanical. I disconnected the battery for several minutes and then the system operated normally. I have used CC a million times but never have pushed that accel button that fast. I served 7 years as a Reactor Operation onboard US navy Fast attack Submarines, have torn apart and assemble mechanical and electrical reactor systems. I have been a Hardware Engineer for 40+ yrs and have 10 US patents in fault tolerant server design. I've been a car guy since 5 yrs old. This is a problem with the cars computer or its code. The rapid pushing of the CC accel button is key here as well as memory retaining this CC state after Key OFF. Its a good thing I experienced with many hard casualty life and death situations while serving, because my car was accelerating out of control, my experience and training in the US Military taught me to keep cool and think.You really should investigate this. I can tell you more specifics but I'm character limited.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436259October 11, 2021
STEERING
Power steering failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436285October 11, 2021
ENGINE
The car was purchased 06/23/2021. Approx 2 weeks or less later the car had to be taken to the shop where it was purchased at due to the engine going in the car. There have been 3 loaner cars given while car is being fixed however after now 4 months the car is still just sitting at the shop where it was purchased at without the engine being replaced or repaired. There is a loan on this vehicle and it is very unfair that the loan has to continue to be paid for when the car is not in possession of the owner. I do not want the car back at this point because it is now out of warranty and has been sitting for a long time without being fixed. I have called many times and have been getting the run around. Now the owner of the shop or workers will not answer my phone calls. My name is [XXX] my contact information is [XXX]. I am helping my son out because he is and have been getting the runaround since he purchased this vehicle from Ecars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436003October 8, 2021
ELECTRICAL SYSTEM, ENGINE
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436029October 8, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEATS
The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My family is now having respiratory issues due to the mold issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435740October 6, 2021
UNKNOWN OR OTHER
Evaporator core failure; GM issued a bulletin regarding this repair but my 2017 Impala that meets all other criteria for some reason "is not covered" by this; the evaporator core was confirmed to be faulty by a non-dealer mechanic; this released refrigerant into my garage; the bulletin in reference is N182186881; I phoned GM regarding this bulletin and they advised me to file this complaint here
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435766October 6, 2021
AIR BAGS
The contact owns a 2010 Chevrolet Impala. The contact stated that upon start-up of the vehicle, the airbag warning light illuminated the instrument panel. The contact called the dealer where he was informed that the vehicle was not included in NHTSA Campaign Number: 16V507000 (Air Bags). The contact attempted to reach the manufacturer but was not successful. The vehicle was not repaired. The failure mileage was 155,063.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435801October 6, 2021
ENGINE
When the Mass Airflow Sensor gets dirty, engine shuts off..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435197October 2, 2021
SUSPENSION, SERVICE BRAKES
I HAD THIS REPAIRED ONCE BEFORE AND NOW IT IS DOING IT AGAIN. THE STABILITY AND TRACTION LIGHT ARE ON AND ACCESS BRAKE SYSTEM LIGHTS AND TPMS LIGHTS ARE ON. IT MAKES A GRINDING CRUNCHING DRAGGING NOISE WHEN TURN THE WHEEL. SOMETIMES SO BAD ON THE DRAG LIKE ITS RUBBING AGAINST SOMETHING IT ALMOST STOPS THE VEHICLE. AS FAR AS SAFETY RISKS YES THE DRAGGING CRUNCHING SOUND STOPS THE VEHICLE AND IF TURNING IT SORT OF STALLS YOU, NO TRACTION OR STABILITY.THE WARNING LIGHTS REAPPEARED ABOUT A MONTH AGO. PEP BOYS COULDN'T GET THE TPMS SYSTEM TO WORK AFTER REPLACING TIRES BACK IN 2020 IN FEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435198October 2, 2021
UNKNOWN OR OTHER, POWER TRAIN
WHEN I PUT MY CAR IN PARK IT ROLLS BACK LIKE IT'S A MANUAL IT DOES IT ALSO WHEN I AM IN REVERSE AND GO TO DRIVE. ALSO WHILE DRIVING MY GEAR SHIFT IF SOMEONE TOUCHES IT OR HITS IT WILL GO FROM DRIVE TO NEUTRAL WORRIED IT WILL GO TO PARK OR SOMETHING DANGEROUS ABOUT TWO YEARS THE VEHICLE ITS DONE THIS THE DEALERSHIP SAID NORMAL AND IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435236October 2, 2021
ENGINE
The stabilitytak light came on and vehicle won’t drive more then 15mph or it turns of by it self Ms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434416September 26, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Service stabilitrak message displayed and reduced engine power to 0 mph while driving. Throttle body, Accelerator pedal position sensor (whole pedal assembly), and ecm replaced. Issue continues. P2138, P2122, P2127 codes present. Stonebriar chevrolet incompetent to resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433777September 21, 2021
UNKNOWN OR OTHER
Found leaking bright green substance on driveway. AC disabled/blowing air with no cooling affect. After trying to reach Donovan at an 800 number referenced in other complaints that number is now associated with 3M disability program. This is very much a health issue and should be a national recall. The evaporator core must be replaced at no cost to the vehicle owner as this is a known defective part. Freon is dangerous to breathe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433292September 17, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Side detection system has failed. This detection system is vital to the safety of the vehicle. This is because there are blind spots inherent in the cars design that the side detection system corrects. My Impala LTZ is 6 1/2 years old with just under 30,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433230September 16, 2021
AIR BAGS
The contact owns a 2009 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the airbag warning light illuminated. The contact stated that the warning light illuminated for a long period of time and then went away after the reset button on their instrumental panel was pressed. The contact stated that the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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