Chevrolet HHR Complaints

3,575 consumer complaints on file.

#10633767September 16, 2014
ELECTRICAL SYSTEM
CHAMPION CHEVROLET -ATHENS AL DATES AND WITNESSES CAN BE PROVIDED 3 TIMES IGNITION LOCKED 3 TIMES KEY WOULD NOT WORK IN THE DOOR-LOCKED OUT ONE EACH SINCE THE RECALL IGNITION WAS REPLACED AUG 7TH THE FIRST IGNITION LOCK IN APRIL/MAY WAS TOWED TO MCLANDERS MCCLARDY HUNTSVILLE AL -REPAIRED UNDER THE FIRST IGNITION RECALL- HAVE RECALL LETTER AND THE REPAIR TICKET. THE IGNITION HOUSING WAS BUSTED IN THAT INCIDENT AND CHAMPION DISCOVERED IT LOCKOUTS- I WAS AN HOUR LATE FOR A FASTING ULTRASOUND. LATE FOR HOMECOMING AT CHURCH AND FOOD RUINED LOCKED IN THE HEAT. TWICE ON IGNITION STRANDED LATE EVENING IN PARKING LOTS. ONCE AFTER BACK SURGERY ON A WALKER. I AM GENUINELY CONCERNED FOR MY SAFETY AT THIS POINT. GM CASE NUMBER IS [XXX]. GM INSISTS I PAY THE $300 FOR THE HOUSING OR TAKE IT UP WITH MCLANDERS-MCCARDY?? I HAVE USED ALL MY ROADSIDE FOR 2 QUARTERS. GM HAS NOT REFUNDED THE $50 LOCKOUT CHARGE 3 DAYS AFTER THE 2ND IGNITION WAS REPLACED. ISN'T THE IGNITION HOUSING PART OF AN IGNITION? TODAY FROM GM: . I JUST HUNG UP WITH THE DEALERSHIP AND THEY MENTIONED THAT THE IGNITION SWITCH HOUSING IS DAMAGED AND THAT IS WHAT IS CAUSING THE KEY TO HANG UP. THE DEALERSHIP MENTIONED THAT THIS NEEDS TO BE REPLACED IN ORDER TO PREVENT YOUR KEY FROM GETTING STUCK. ONCE THAT IS COMPLETED THEY CAN PROCEED WITH DIAGNOSING THE CAUSE OF THE LOCKOUT CONCERNS YOU'VE EXPERIENCED. I UNDERSTAND THAT YOU SAID THAT A PREVIOUS DEALERSHIP WAS THE ONE WHO WORKED WITH THE IGNITION SWITCH HOUSING LAST. UNFORTUNATELY, THIS IS NOT SOMETHING WE CAN OFFER COST ASSISTANCE FOR, AS IT IS NOT AN ITEM INCLUDED IN THE RECALL. SINCE YOU MENTIONED IT WAS IN MCLANDERS/MCCARDY'S POSSESSION WHEN THE HOUSING WAS DAMAGED, I WOULD RECOMMEND GETTING IN CONTACT WITH THEM TO DISCUSS AVAILABLE OPTIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633111September 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NUMEROUS ELECTRICAL FAILURES. THE ENGINE FAILED TO START, THE DOORS LOCK FAILED TO LOCK ELECTRONICALLY AND SOMETIMES UNLOCKED WHILE DRIVING. ALSO, THE AIR BAG WARNING LIGHT ILLUMINATED, THE CRUISE CONTROL FAILED AND THE VEHICLE STALLED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE COMPUTER CLUSTER MODULE. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500. UPDATED 10/22/2014*LJ THE CONSUMERS WIFE WAS INJURED AS THEY ATTEMPTED TO STEER THE VEHICLE, TO AVOID A CRASH. UPDATED 03//09/16*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10632863September 15, 2014
STEERING
LETTER FROM SENATOR KLOBUCHAR ON BEHALF OF CONSTITUENT REQUESTING ASSISTANCE REGARDING HER MOTOR VEHICLE RECALL FOR HER 2008 CHEVROLET HHR; ATTN: CACJECTBEDIMI HENDERSON. *SMD THE CONSUMER STATED THE POWER STEERING WENT OUT WHILE DRIVING. THE CONSUMER RECEIVED MULTIPLE RECALLS FROM GM. HOWEVER, THE DEALER STATED THE RECALL HAD NOT REACHED THE UNITED STATES, AND IT WAS ONLY FOR VEHICLES IN CANADA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633343September 15, 2014
STEERING, AIR BAGS
I WAS PULLING OUT OF A PARKING SPACE AT WAL MART AND A BEEPING SOUND GOT MY ATTENTION AND THEN I REALIZED THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN.. I STOPPED IN THE MIDDLE OF THE LANE AND TURNED THE CAR OFF... WE SAT THERE FOR ABOUT 15 SECONDS AND I STARTED THE CAR AGAIN AND THE STEERING WAS FINE THEN.. WE THEN DROVE ABOUT A HALF MILE TO THE DOLLAR TREE AND IT HAPPENED AGAIN AS I WAS PULLING INTO A PARKING SPACE.. I PARKED AND WE WENT IN THE STORE.. WHEN I CAME BACK OUT IT WAS WORKING AGAIN... THEN TODAY, SEPT. 15, 2014, I PULLED INTO THE LIBRARY AND AS SOON AS I STARTED TO TURN INTO A PARKING SPACE, THE STEERING WOULDN'T WORK AND THE BEEPING SOUND STARTED AND THE POWER STEERING LIGHT WAS ON AGAIN... . I TURNED IT OFF RIGHT THERE AND WAITED A FEW SECONDS AND IT WAS AGAIN WORKING... WE DON'T TRUST TAKING THIS CAR ANYWHERE AND HAD PLANNED AN EXTENDED TRIP TO WASHINGTON TO STAY WITH OUR GRANDDAUGHTER BUT WE JUST DON'T DARE DO IT... THIS IS SUCH A HUGE SAFETY ISSUE AND WE WANT IT FIXED!!!!! ALSO, THE SERVICE AIR BAG LIGHT HAS BEEN ON FOR ALMOST THE ENTIRE TIME WE HAVE OWNED THE CAR.. I HAVE ALL THE RECEIPTS OF TAKING IT IN TO BE CHECKED AND THE CHARGES WE HAVE INCURRED... IT HAS BEEN ON THE LAST TIME FOR OVER A MONTH AS WE HAD JUST HAD IT IN AGAIN .. THE LIGHT WENT OFF FOR ABOUT 20 MILES AFTER WE LEFT THE DEALERSHIP AND THEN CAME ON AND HAS BEEN ON EVER SINCE... THIS WHOLE THING HAS BEEN RIDICULOUS!!!!!! WHO CAN HELP US????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633338September 15, 2014
STEERING
POWER STEERING HAS RANDOMLY FAILED, AND ALTHOUGH TURNING THE VEHICLE OFF AND RESTARTING IT WILL FIX THE PROBLEM TEMPORARILY, IT CONTINUES TO FAIL WITH INCREASING FREQUENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633347September 15, 2014
STEERING
ON SEPT. 11 I WAS DRIVING AT A RATE OF 45 MPH WHEN MY CAR DINGED AND POWER STEERING CAME ACROSS THE DIGITAL SCREEN. I WAS ABLE TO MANUALLY STEER. ONCE THE CAR WAS TURNED OFF AND TURNED BACK ON THE POWER STEERING WAS OKAY FOR ABOUT AN HOUR AND THEN IT WENT OUT AGAIN. THE CAR HAD TO BE TURNED OFF AND TURNED BACK ON. OVER THE WEEKEND WHILE AWAITING SERVICE, THE POWER STEERING WAS GOING OUT EVERY 2 TO 3 MILES. THIS MORNING 9/14/14 THE POWER STEERING WAS COMPLETELY OUT AND WOULD NOT COME BACK ON. I MADE IT TO THE DEALER SHIP AND WAS MADE AWARE OF A POWER STEERING RECALL IN WHICH MY CAR DID NOT FALL UNDER. I SEARCHED GM'S WEBSITE ABOUT THIS RECALL AND FOUND THIS NOTATION ON THE WEBSITE: "IN ADDITION, 309,160 NON-TURBOCHARGED CHEVROLET HHRS FROM THE 2006-2008 MODEL YEARS (AND SEVERAL HUNDRED 2009 MODELS) AND 96,324 SATURN IONS FROM THE 2003 MODEL YEAR THAT ARE NOT SUBJECT TO THESE RECALLS WILL BE GIVEN LIFETIME WARRANTIES FOR REPLACEMENT OF THE ELECTRONIC POWER STEERING MOTOR." HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/VEHICLES.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/MAR/0331-POWER-STEERING.HTML I MADE MY DEALER AWARE AND THEY ADVISED ME TO CONTACT GM DIRECTLY. WHEN I DID THIS I WAS TOLD BY 4 SEPARATE REPRESANTIVES AT GM THAT THEY HAD NEVER HEARD OF THIS AND WOULD NOT BE HONORING IT, REGARDLESS OF THE INFORMATION BEING ON THEIR WEBSITE. THEY WOULD NOT ALLOW ME TO PROVIDE ANY KIND OF PROOF OR TO SPEAK WITH ANYONE ELSE. I FIND THIS DISTURBING FIRST OF ALL THAT THE 2006 CHEVY HHR WAS NOT INCLUDED IN THE RECALL BECAUSE IT OBVIOUSLY IS AN ISSUE AND SECONDLY THAT GM WOULD PUBLISH THIS INFORMATION AND THEN REFUSE TO HONOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632783September 12, 2014
STEERING
DRIVING MOUNTAIN ROADS WHEN POWER STEERING FAILED AND "POWER STEERING" INDICATOR LIGHT CAME ON. WHEN ENGINE WAS TURNED OFF AND BACK ON, POWER STEERING WORKED FOR ABOUT ONE MILE BEFORE FAILING AGAIN. JUDGING BY THE NUMBER OF SIMILAR INTERNET COMPLAINTS ON THE 2008 HHR, CAN'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN FOCUS OF A RECALL. WONDER WHAT WOULD HAVE HAPPENED ON THAT MOUNTAIN ROAD IF MY WIFE HAD BEEN DRIVING (ITS HER CAR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632372September 11, 2014
STEERING
I WAS MAKING A LEFT HAND TURN WHEN MY POWER STEERING SUDDENLY STOPPED WORKING. THE POWER STEERING LIGHT WAS ON THE DASH BOARD AND VEHICLE WAS VERY DIFFICULT TO DRIVE. ON 09\10\2014 I CALLED SERRA CHEVROLET IN MADISON TN AND TOLD A SERVICE REP NAMED [XXX] WHAT HAD HAPPENED AND WHAT I NEEDED TO DO TO GET THIS FIXED. SHE TOLD ME THAT I NEEDED TO CALL BACK IN A COUPLE OF WEEKS WHEN A NEW RECALL WAS ISSUED. I ASKED IF THIS COULD HAPPEN AGAIN AND SHE REPLIED "ITS POSSIBLE." SO I ASKED HER WHAT I COULD DO TO FIX THIS AND SHE SAID "WELL YOU CAN BRING IT TO US AND PAY TO HAVE IT FIXED AND WHEN A NEW RECALL WAS ISSUED I COULD GET MY MONEY BACK FROM THEM." IF THEY HAVE THIS PART IN STOCK SHOULD THEY NOT FIX IT NOW AND NOT LET THIS POWER LOSS HAPPEN AGAIN? I HAVE TO WORK AND I'M VERY NERVOUS THIS WILL HAPPEN AGAIN WITHOUT WARNING. I ALSO NEVER RECEIVED A RECALL NOTICE A YEAR AGO OR I WOULD HAVE HAD THIS DONE THEN. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632376September 11, 2014
STEERING
POWER STEERING GOES OUT WHILE IN DRIVE. COMES BACK ON WHEN CAR IS TURNED OFF AND RESTARTED, THEN GOES OUT AGAIN. REPEATEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632411September 11, 2014
STEERING
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632499September 11, 2014
STEERING
WHILE DRIVING ON THE HWY, THE STEERING BECAME "STIFF"; A CHIME SOUNDED AND THE READ-OUT SAID "POWER STEERING". THE STEERING RESPONDED AS THOUGH THE CAR HAD BEEN PUT IN NEUTRAL AND TURNED. I DRIVE 100 MILES A DAY GOING TO AND FROM WORK. THIS MAY HAPPEN ONCE OR IT MAY HAPPEN SEVERAL TIMES A DAY. IT HAS HAPPENED IN THE MIDDLE OF A TURN AND A COLLISION WAS NARROWLY AVOIDED. THIS CAR BELONGS TO MY MOTHER, WHO IS 75 YEARS OLD. I'VE BEEN DRIVING HER SO SHE DOESN'T HAVE TO DEAL WITH THE PROBLEM. SHE DOESN'T HAVE THE UPPER ARM STRENGTH TO MAN-HANDLE THE STEERING, ESPECIALLY WHEN IT HAPPENS SUDDENLY AND UNEXPECTEDLY. I'VE FOUND THE RECALL ON THE 2009-2010 HHR'S (LETTER 14115) AND IT MENTIONS A "... SPECIAL COVERAGE (GM BULLETIN NUMBER 14119) THAT WILL BE IMPLEMENTED FOR MY 2006-2008 AND EARLY PRODUCTION OF 2009 CHEVROLET HHR...". I CANNOT FIND DETAILS ON THIS BULLETIN ANYWHERE. MY FATHER HAS ORDERED THE PART FOR THE CAR. WILL BULLETIN 14119 COVER REIMBURSEMENT IF HE HAS TO PAY FOR THE REPAIR OUT-OF-POCKET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632532September 11, 2014
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, A WARNING SOUND CHIMED AND THE POWER STEERING LIGHT ILLUMINATED. THE CONTACT MERGED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED THE VEHICLE OFF. AFTER FIVE MINUTES THE CONTACT RESTARTED THE VEHICLE AND ATTEMPTED TO DRIVE, BUT THE STEERING WHEEL HAD BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632076September 10, 2014
STEERING
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED CAUSING EXCESSIVE FORCE ON THE STEERING WHEEL TO BE REQUIRED. ON ONE OCCASION, THE VEHICLE WAS RESTARTED AND OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632171September 10, 2014
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632252September 10, 2014
STEERING
POWER STEERING GOES OUT INTERMITTENTLY. THERE IS A NOTIFICATION ON THE DASH THAT JUST STATES "POWER STEERING" AND THERE IS NO POWER STEERING. IF THE CAR IS TURNED OFF AND BACK ON AGAIN, POWER STEERING WILL RETURN BUT WILL EVENTUALLY GO OUT AGAIN. THERE IS NO PATTERN AS TO WHEN OR WHERE IT WILL GO OUT AND IT GOES OUT WITH OUT ANY WARNING OTHER THAN THE DASH INDICATOR MENTIONED ABOVE ONCE IT HAS GONE OUT. IT APPEARS A REPLACEMENT MOTOR SHOULD BE COVERED UNDER GM BULLETIN NUMBER 14119, HOWEVER THE DEALERSHIP IS CLAIMING I AM RESPONSIBLE FOR THE REPLACEMENT WHICH COSTS OVER $300. THE DEALERSHIP HAS STATED THEY HAVE TALKED TO GM AND THEY ARE NOT COVERING IT. I HAVE REQUESTED NAMES AND NUMBERS OF THE PEOPLE THE DEALERSHIP HAS SPOKEN TO AT GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632254September 10, 2014
STEERING
TL* THE CONTACT OWNS A 2008 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632293September 10, 2014
ENGINE, POWER TRAIN, SERVICE BRAKES
WHILE DRIVING ON DRY EVEN PAVEMENT THE ESC LIGHT/SYSTEM KICKED IN ON MY 2011 HHR CAUSING LOSS OF CONTROL OF THE THROTTLE AND BRAKES. LUCKILY, NO OTHER CARS OR PEDESTRIANS WERE NEAR ME OR THERE COULD HAVE BEEN AN ACCIDENT. THE CAR WAS UNDRIVEABLE UNTIL THE IGNITION THIS TURNED COMPLETELY OFF AND ON AGAIN. I HAD IT CHECKED AND NO ERROR CODES WERE STORED ON THE ECM/BCM. THIS IS A VERY DANGEROUS PROBLEM!! THIS IS THE SECOND TIME IT HAPPENED TO ME AND I MAY NOT BE SO LUCKY THE NEXT TIME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631732September 9, 2014
STEERING
WAS DRIVING DOWN HIGHWAY AND SUDDENLY THE POWER ASSIST STEERING QUIT WORKING AND COULD NOT STEER VEHICLE. SOMETIME POWER ASSIST WORKS AND SOMETIMES IT DOESN'T.. AT TIMES IT LOCKS UP. HAD TO HAVE A MECHANIC GET VEHICLE TO CHEVROLET GARAGE BECAUSE I WAS NOT STRONG ENOUGH TO STEER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631769September 9, 2014
STEERING
TL* THE CONTACT OWNS A 2006 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SEIZED CAUSING THE STEERING WHEEL TO BECOME DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 213,000. UPDATED 3/31/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. HE DID THE REPAIRS HIMSELF. THE VEHICLE WAS OUT OF WARRANTY. UPDATED 7/8/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631913September 9, 2014
STEERING
TL* THE CONTACT OWNS A 2006 CHEVROLET HHR. AFTER MAKING A RIGHT TURN AT 10 MPH, THE POWER STEERING INDICATOR ILLUMINATED, A WARNING SOUND CHIMED, AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER STATED THAT THE ELECTRIC POWER STEERING ASSIST WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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