Chevrolet Equinox Complaints

698 consumer complaints on file.

#11736468May 8, 2026
ELECTRICAL SYSTEM
telematic defective waiting 7 weeks still no eta... safety issue if battery loses power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736394May 7, 2026
POWER TRAIN, ENGINE
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at 70 MPH, the vehicle unexpectedly decelerated to 10 MPH with no warning lights illuminated. The contact was able to restart the vehicle following the failure. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 5,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736126May 6, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving down my neighborhood road about 20mph there were no other cars around on the road at all only mailboxes and cars parked in driveways. The car suddenly slams the brakes hard enough the tires were squealing and threw us forward thankfully me and my child had our seat belts on. It scared the heck out of us cause there was no warning and definitely not expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735394May 3, 2026
POWER TRAIN, ELECTRICAL SYSTEM, SUSPENSION
While operating the vehicle on both interstate highways and local roadways, an intermittent malfunction occurs involving the All-Wheel Drive (AWD) system. The instrument panel displays a warning message stating, “Service All-Wheel Drive System.” When this warning appears, the vehicle automatically disengages from AWD and reverts to Two-Wheel Drive (2WD). Once this occurs, the system does not allow the driver to manually return the vehicle to AWD. This issue has occurred on more than three separate occasions. Notably, there have been instances where the warning indicator illuminated immediately upon starting the vehicle, prior to any extended operation. When the malfunction is present, the vehicle exhibits abnormal driving behavior, including a noticeable jerking or hesitation that feels consistent with a transmission-related issue. The failure is unpredictable in nature, with no clear pattern or triggering condition identified. This creates a significant safety concern, particularly when operating the vehicle at highway speeds or in conditions where AWD capability may be necessary for proper traction and control. An appointment has been scheduled with an authorized dealership for diagnostic evaluation; however, at the time of this report, the vehicle has not yet been inspected or repaired, and the issue remains unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735095May 1, 2026
SEAT BELTS
It appears that both driver's and passenger's inertia locking mechanism are defective. They do not lock keeping driver and passenger from going forward into dashboard. I had to make sudden stop the other day, and wife (passenger) went flying into the dashboard and hit her head. After assuming the seat belts auto locked when in use, we were surprised. Since then we pull the seat belts all the way out and release them and have to repeat this step 8-10 times before it catches, and then a slight move forward unlocks the restraint. SOmething isn't right about this, and I'll bet numerous cars are the same way, you only know once you have to stop quickly. I reported to the dealer, but the want $200 approximately just to look at it, and maybe $400-$800 each to fix something that should be covered by GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734917April 30, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Chevrolet Equinox. The contact stated that while starting the vehicle, the check engine warning light illuminated unexpectedly. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734868April 30, 2026
FUEL/PROPULSION SYSTEM
Car started fine, pulled it out of the garage, shut it off, went out to start it up two hours later, it started after cranking a bit but stalled, started for a quick second again but stalled again right away, just kept cranking as I tried it, the check engine light on, I put a code reader on and code told me it was the code for fuel pump module, my vehicle is a 2022 equinox and only has a little over 9300 miles on it. Definitely not something that should’ve happened with that low of miles but yet somehow my VIN was not included in a 2023 recall, I was told it wasn’t anyways!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734692April 29, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN, SERVICE BRAKES
While driving on the freeway, my vehicle displayed a “Service All-Wheel Drive System” warning and unexpectedly switched into two-wheel drive. This created a serious safety concern due to sudden loss of traction and control. Additionally, on multiple occasions while reversing, the vehicle abruptly applied the brakes without any obstruction present, displaying a message that automatic braking had engaged. My foot was on the accelerator at the time, and this created a sudden and unsafe situation. The vehicle has been taken to the dealership for repair, but due to the unpredictable nature of these issues, I no longer feel safe operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734354April 28, 2026
SERVICE BRAKES, POWER TRAIN, SUSPENSION
I am experiencing multiple unresolved defects with my 2026 Chevrolet Equinox affecting drivability, braking behavior, and vehicle structure/fit and finish. The primary issue is a persistent vibration, shimmy, or wobble during moderate acceleration from a stop. This condition is felt through the steering wheel, seat, and floor, and occurs consistently during low‑speed launch and normal acceleration. In addition, the vehicle produces a snapping or grunting noise during hard braking, as well as rough and loud movement noises from underneath the vehicle during normal operation, which raises concerns about braking and drivetrain integrity. There are also body and interior fitment defects. The front passenger door does not sit flush with the rear door panel and appears slightly open when closed. The dealership service manager stated that correcting this condition would require removing and pulling the rear door panel outward so both doors align. The glove box door also does not sit flush when closed, and the service manager advised that replacement might make the condition worse. These concerns were reported to an authorized Chevrolet dealer. The dealer confirmed that General Motors has acknowledged the acceleration vibration condition in a Preliminary Information service bulletin (PIT6466) affecting 2025–2026 Equinox vehicles and advised that GM engineering is investigating the issue and that no repair is currently available. The combination of drivability issues, abnormal noises during braking, underbody movement sensations, and body misalignment affects the use, value, and safety perception of the vehicle. The vehicle has very low mileage, and several of these issues have been present since early ownership. I am submitting this complaint to document these conditions and request that NHTSA monitor potential powertrain, braking, suspension, and vehicle structure concerns if a defect trend exists. All of these defects have been acknowledged by the Dealership Service Dept
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734084April 27, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Chevrolet Equinox. The contact stated that while the vehicle was parked and turned off in a parking lot, the vehicle became inoperable and failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with a fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733877April 26, 2026
STRUCTURE:BODY
I am writing to report a safety concern with my 2021 Chevrolet Equinox. The rear bumper has begun to separate from the body of the vehicle and becomes loose during normal use. This issue appears to be related to how the bumper is attached (clips, fasteners, or design), not due to any collision or damage. A loose rear bumper creates a potential safety hazard, as it could detach while driving or pose a risk to other drivers. I recommend that Chevrolet investigate this issue for a possible defect and consider a recall if this is found to be a common problem among similar vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733752April 25, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
The vehicle first experienced a serious malfunction on October 12, 2025, while driving on an expressway at 65 mph, and the same issue recurred on March 8, 2026, while driving on a 6-lane, busy highway at 45 mph. The condition involves the vehicle unexpectedly shutting down, rendering the acceleration pedal useless and causing the car to glide to a complete stop in traffic, creating a significant safety concern and rendering the vehicle unreliable for normal use. The vehicle has been at the Chevrolet dealership since March 8 2026 with them unable to replicate the issue. There were no warning lamps, messages, or other symptoms of the problem before the failure. I called OnStar both times it happened immediately after the incident, with neither time resulting in any negative results on the report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733721April 25, 2026
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Occasionally, the vehicle will jerk the steering wheel when going around a curve (almost like its trying to center the line while driving in a curve) and sometimes it steers out of the lane or simply won’t function correctly at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733696April 24, 2026
UNKNOWN OR OTHER
Pulling into our parking lot of apartments. After picking car up from dealership for a different problem. The “service high voltage” light came on. Turned car off restarted. Same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733565April 24, 2026
ENGINE
This is a 2025 vehicle with 25,000 miles and the Check Engine Soon light stays illuminated due to a faulty PCV Valve or possibly a poorly designed crankcase. The engine code is P04FB and is commonly found as an issue when you do a search. As a safety precaution, the vehicle is programmed to not allow the remote start to work as designed when the engine light is on so this issue affects the overall functionality of the car. Having spoken with the dealership, they report seeing that engine code often and that the part is on backorder. The dealership seems to think it's the crankcase causing the issue and not the PCV Valve as the fix they have been ordering for them is the case. It will potentially go away as the weather is hotter, but if a chilly night or morning comes up, then the light will come back on because there is moisture buildup on the PCV Valve when the temperature drops that causes the light to come on. With all of the complaints I have read online for this very issue, I would like to see NHTSA step up and make Chevy fix their problem. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733418April 23, 2026
ELECTRICAL SYSTEM
For the second time the service high voltage system warning has came on first time it was updated the dealership said now it’s back on again A/C not working properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733335April 23, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving, a burning odor developed followed by visible smoke entering the passenger cabin from the dashboard/HUD area. We pulled the vehicle over and had it towed due to safety concerns. Dealer required dashboard disassembly to investigate potential electrical/fire condition but was unable to replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733148April 22, 2026
SEAT BELTS
Front seat passenger side seat belt. Does not have a height adjustment for the shoulder strap. Belt comes across the neck of shorter individuals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732990April 22, 2026
BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sometimes when I am backing up, the breaks will slam on. Back in 2025 first I noticed, but thought it was human error, just wasn’t sure. After it happened more than a couple of times in 2026, I realized it wasn’t me and must the safety warning system? I googled after it happened this month and (phantom breaking) popped up for the Chevy equinox. I Have an appt. With Chevrolet to check it out in 2 weeks. Scary when it happens. I’ve only noticed it so far when backing up. If it were to happen other than in a parking lot, that could be dangerous, especially if I am going faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732787April 21, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Chevrolet Equinox. The contact stated that the high-voltage system message was displayed. The vehicle was taken to the local dealer, where an unknown diagnostic test and repair were performed on the computer, but the failure recurred. The vehicle was taken to the local dealer again, where the AC receiver was ordered; however, the part ordered was the incorrect part. The dealer informed the contact that the part was on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 6,065.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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