Chevrolet Equinox Complaints

698 consumer complaints on file.

#11578988March 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was operating the vehicle in a parking area, while the vehicle was in park, and with the engine idling, the engine suddenly stalled. After which, the vehicle failed to immediately restart; however, upon pumping the accelerator pedal, it was able to restart. After restarting the vehicle, it returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578889March 22, 2024
FUEL/PROPULSION SYSTEM
My 2022 Equinox stopped unexpectedly while in traffic. I could not restart the engine. It was towed to the dealer who told me that there were no recalls on this car. I confirmed this by entering the VIN in your data base. However, when I put in 2022 Equinox. it shows multiple recalls including one for a fuel pump defect (exactly my problem). I don't understand these conflicting reports. It appears I should have gotten multiple recall notices. Can you please explain the disparity?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577912March 17, 2024
ELECTRICAL SYSTEM
We purchased this used 2022 Equinox on [XXX] from Hatfield Buick / GMC in Redlands. It is still under factory warranty with mileage currently at 17,700. In mid January 2024, the vehicle was difficult starting. After it started, I drove directly to the dealer in Redlands. They kept the car for nearly two weeks before they identified the electrical problem was in the factory radio mechanism. At that time, I was told there was a supply chain issue obtaining a replacement radio from the GM FACTORY and there was no eta. I told the service advisor I NEEDED MY CAR. He suggest they pull the fuse controlling the radio until the replacement radio was received. That way I could take the car home and regain use. The only problem with this temporary fix was it affected many inside the cabin functions, most directly all sounds of turn signals, etc were silent, the back up camera no longer functioned and mostly all these disabled functions made the use of the car DANGEROUS. On March 13th I sent the general manager and service tech an email asking the status to our problem. As of today, Sunday, March 17 no word from that dealership. I need your help resolving this problem or authorize that dealer to provide a temporary replacement and keep our vehicle until the necessary part to resolve is complete. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577165March 13, 2024
ELECTRICAL SYSTEM
My car is having serious problems regarding its touch screen. 3 times a week the screen stops working and the car audio makes an unbearable noise. It doesn't allow me to use the GPS, it doesn't allow me to take calls and it presents problems in terms of technology.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575968March 7, 2024
FUEL/PROPULSION SYSTEM
This vehicle stalled on a road blocking entrance to a People’s Gas Facility. It was towed to Webb Chevy and determined that the high pressure fuel pump failed and needs replacement. The part is unavailable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575965March 7, 2024
FUEL/PROPULSION SYSTEM
This vehicle stalled on [XXX] without any prior warning while driving in Chicago. It was towed to Webb Chevy in Oak Lawn and it was determined that the high pressure fuel Pump failed. The part is and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575960March 7, 2024
FUEL/PROPULSION SYSTEM
This vehicle stalled on an Expressway without any prior warning. It was taken to Webb Chevrolet in Oak Lawn Ill. That was [XXX]. It was determined that it needed a High pressure fuel pump. The part was and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575778March 6, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
My wife got into her car and the car flashed a “service ESC” and “service brake system” before disappearing. As she was driving to the end of our driveway, she tried to stop and the car rolled twenty or so feet before it finally came to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575003March 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My SUV started stalling a few days ago, but it was only for a short time. Now, it's getting worse, and the engine warning light has turned on. When I try to accelerate by putting gas, it's very slow. I'm worried it could cause an accident. Even when I try to turn, it moves very slowly, which could lead to an accident, and I have two kids. I just bought this SUV last month, and it only has 12,700 miles on it. See the picture here for proof. It's especially dangerous when I try to drive, and it moves slowly, which could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574474February 28, 2024
FUEL/PROPULSION SYSTEM
This is fleet vehicle. Driver was traveling on the freeway at approximately 70MPH. The vehicle began to slow down and warning light came on. Vehicle would not exceed 35 MPH. Diagnosis provided by Courtesy Chevy - Malfunctioning fuel pump. Part has been on back order since November 2023.Delivery of part Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574470February 28, 2024
FUEL/PROPULSION SYSTEM
This is a fleet vehicle. Driver was traveling approximately 45 MPH when the vehicle began to slow down and then stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573061February 20, 2024
UNKNOWN OR OTHER
When I would start my car in the morning, it would stall/sputter and make clanking noises. The check engine light came on, and I took it to the dealership for repair. They replaced a fuel injector and then the next day I had the same issue and took it back to the dealership. They replaced another fuel injector and when I got it home and tried to start it a few days later, the same issue persisted. I took it back to the dealership and asked they keep it a few days to test their repairs and they’ve had the car almost 4 months now. They don’t know what the issue is. They’ve brought in engineers from GM and still can’t identify the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571514February 12, 2024
UNKNOWN OR OTHER
Parked car and got out was bumped by car as it shifted to reverse by it self knocked me down and dragged me about 80 feet I let go as I seen it heading for tree it hit the tree stopping and damaging front door which was open. Repaired at local dealer which said they checked it and said they could not find any reason the same thing happened one year ago.talked to another person who said he had same thing happen.no I am afraid to drive it car has only 10000 miles am very afraid for family’s safety was not injured but I very well could have been.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570615February 7, 2024
SERVICE BRAKES
Vehicle vibrated when applying the brakes. It started being noticeable when braking at high speeds around January of 2023 and progressively became worse over time. Took it to dealership in January of 2024 to get inspected under warranty. Per dealership, the front brake pads looked brand new (only 21,000 miles on car and no excessive braking) but the rotors were warped and had hot spots on them. It was unclear how the rotors became hot when the brake pads looked brand new, to the point the dealership asked if we had replaced the pads recently. The dealership had no answers as to why the rotors became hot. Per dealer, front rotors had vertical wave lines indicative of excessive heating. They turned the rotors but they still showed hot spots. Rotors were replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570610February 7, 2024
ELECTRICAL SYSTEM
Computer system failed on multiple occasions since we purchased the vehicle NEW. The first time, the entire touch screen display went black and could not control the climate or radio, second time the touch screen display was not showing that it was not attached to the GPS, no time or weather readings, and the instrument panel had no readings (such as oil/speed, etc). The dealership reset the car's computer and we continue to see "the SD card has been removed" on the panel (the SD card has NOT been removed). Any actions taken by the dealership has not fixed this ongoing problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570393February 6, 2024
FUEL/PROPULSION SYSTEM
My car has stalled and left me stranded twice now. In June a new Fuel pump control module was put in around 6/3/23 at 6152 miles and Feb 5 at 9064 miles, new FPCM was installed. GM insists there is no recall on my 2022 Equinox, yet this car has had the exact same issue as Recall: 23V013000, twice now. I am very concerned for the Safety of a car that will stop running while you are driving. When this part stops working the car stops running and will not start and leaves you stranded wherever you are. No lights/no warnings it just stops running. I was stranded in the middle of an eight lane busy road in Daytona, FL when my car stopped running. I had just come off the interstate, as I exited to the off ramp and came to a slower speed 30-40 MPH the car started sputtering and shaking before I made the right turn off the ramp. It sputtered about 2/3 blocks and it stalled. Once it started sputtering and shaking I had no power, giving it gas did nothing to increase the engine speed or speed up the car. I was left stranded until 3 guys pushed my car about 2 blocks to safety. My car also stalled in Orlando in June, at a stop sign, it would not start. We had to be out in the road flagging people to go around my car. These are the codes and fix each time. ECM - Engine System P129F The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control and monitor fuel consumption. Work report from February 5, 2023 from Jon Hall Chevrolet, INC States: 9064 Verified P129F disconnected K111 FPCM 8 to 1.2 OHMS 9 to 2.4 OHMS 24 to 3.2 OHMS. Found 0.L between terminal 8 and 9 at K111 FPCM per document 5575881. Replaced Fuel Pump Control Module. Cleared Codes Test Drove Vehicle Operated as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569954February 5, 2024
STRUCTURE:BODY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569797February 4, 2024
UNKNOWN OR OTHER, SEATS
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567833January 25, 2024
FUEL/PROPULSION SYSTEM
I was at a red light and my car has the auto start/stop when your on the breaks for a bit. Light turned green and my car break pedal locked, all the gear lights started flashing. Car then stalled when turning on and off. I was in the VERY busy intersection and lucky no one plowed into me as I was trapped in the middle lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567616January 24, 2024
ELECTRICAL SYSTEM
Battery wil not charge or stay charged. Battery have been replaced twice the issue presist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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