Chevrolet Equinox Complaints

698 consumer complaints on file.

#11618309October 6, 2024
FUEL/PROPULSION SYSTEM
Driving on the highway at 65 mph when engine stalked and died. Engine light came on trying to get the vehicle to the right shoulder lane with a hard time braking with engine off and steering problem also. Engine dx code P129F from O'Reilly auto parts store. They told me of the complaints with the fuel pump driver Control Module a alot lower mileage vehicles. Bought the fuel pump module at Fiesta Chevrolet and it's running great for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618032October 4, 2024
FUEL/PROPULSION SYSTEM
On [XXX], while driving at 10mph in my subdivision, the 2022 Equinox simply died and would not restart. It was towed to Gillman Chevrolet in Harlingen, Texas where it remains today. According to reliable online information, the FUEL PUMP DRIVER CONTROL MODULE failed. I will authorize inspection at the dealership. I shutter to think what could have happened had the module failed five minutes later at 75 mph. God was with me. The problem has been confirmed by the service dept at Gillman Chevrolet. The vehicle or component has only been inspected by the service department there, although according to the Service Tech, they are in communication with GM about the issue. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617590October 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Stalling when braking and then accelerating. Car sputtered while on highway and then it stopped running . The car indicated to try to put it in neutral and start again. This did not work after several tries. The car will not successfully start up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616638September 26, 2024
ENGINE
The contact owns a 2024 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, who diagnosed and determined that the air hose was leaking. The dealer informed the contact that the parts were not available to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616325September 25, 2024
FUEL/PROPULSION SYSTEM
My parents are elderly [XXX] ). While driving on [XXX] the engine just stalled without any warning. No warning lights or anything. After many trys, was able to restart the vehicle and it sputtered to edge of the road (emergency lane) and shut off again. After that, vehicle would not start again. Towed vehicle 27 miles to Uvalde TX. Dealership confirmed Fuel Module. Warranty was expired by 2 days. Cost quoted at $650. Currently working to get extended warranty to cover the repairs. Called 911 and Medina County / Uvalde Sheriff dept responded to get them to safety. Stalled approx .2 miles west of [XXX] west of D'hanis, TX. Between D'hanis and Sabinal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616126September 24, 2024
STEERING, POWER TRAIN
There is a vibration and wobble upon acceleration. This issue has been confirmed by an independent service center. It is not an issue with the tires. GM has a service bulletin on the front axles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615216September 18, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On July 20, 2024 I was leaving a stop sign to pull onto the highway. When I tried to accelerate, my car would not move. The engine attempted to get power, but it would not go. After a few minutes, the car would move but I could not get up to speed as quick as usual. A few days later, I was driving about 30 mph through town, and felt what I thought was my transmission slip, causing me to lose power/speed. On July 24th, I contacted my local GM dealer, and got the car in to get it fix. They told me it was a turbo valve, and changed it. There was no engine lights or clear evidence of what was wrong with my car, but they said that the issue had been fixed by the turbo valve change. I had my car back August 5th. On August 9th, I was going uphill on a highway, and my car lost power again, causing me to lose speed and power. I called the car dealership that worked on my car and told them that it was not fixed. My car did produce a check engine light this time, and I relayed that to the mechanics, and they said that they would look into it. I took it into the dealership that day, and they have been working on it since. The dealership has been in contact with GM, but no progress has been made. It has been in the shop since August 9th, it is currently September 18 and they are not fixing the problem. They say that because there is no engine lights/messages on the dash, that they are unsure of what is going on and how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615175September 18, 2024
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2024 Chevrolet Equinox. The contact stated that on two separate occasions, the brake pedal depressed the floorboard without warning and failed to slow down as needed. During the second failure, the contact stated that while driving at 40 MPH, the vehicle initially accelerated upon depression of the brake pedal before the vehicle started to slow down. As the contact depressed the brake pedal to the floorboard; the vehicle failed to brake in time and crashed into another vehicle. The air bags did not deploy upon impact. The contact's head hit the steering wheel; the contact was treated a few days later for a minor concussion by a primary care doctor. The contact's wife also suffered minor bruising and scratches due to the accident. The other driver was not treated for any injuries at the scene. A police report was filed. Both vehicles were able to be driven away from the scene of the accident. The dealer and the manufacturer were both notified of the failure; the contact was given a case number by the manufacturer. The vehicle was taken to an independent body shop where it remained in their possession. The failure mileage was approximately 3,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11613989September 11, 2024
FUEL/PROPULSION SYSTEM
While driving at interstate speed the car slowed and presented a 'engine decelerating' light on instrument cluster. We were barely able to get off the interstate without getting hit. Car coasted to a stop and died. Half tank of gas and no recent work other than oil change 6000miles prior. Had it towed to dealership where they found the fuel pump module had died. Same as recall no: 23V013000. However, our VIN is not included in that recall. Dealer repaired at no charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611812August 30, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Water leaks into the rear of the vehicle from The shark fin (I am told from the dealership GM I purchased the car from). It has however now entered into the fuse box and is getting fuses wet which IS a safety issue if they were to short while driving in a rainstorm. This is a major issue with multiple reports online on forums and complaint boards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611292August 27, 2024
FUEL/PROPULSION SYSTEM
Car lost power on highway. Driving 65 MPH upon exiting ramp, got a check engine light and immediately a message saying reduced engine power. Car went to a speed of about 45 MPH IMMEDIATELY. Thankfully I was able to exit the highway having been ON THE RAMP. I was still able to drive the car on reduced power, had to turn on the hazard and the car was unable to go over 20 MPH. Took it to firestone and was notified that there was a fuel pump issue. Car only had 29000 miles. I know several people this happened to. An absolute joke, these should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609439August 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the vehicle experienced a loss of automotive power. The contact's wife managed to pull over to the shoulder of the roadway where the vehicle would not restart. The vehicle was towed to an independent mechanic where it was diagnosed that fuel was not getting to the engine. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,472.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608610August 14, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalled and stopped running while turning at a busy road and created a hazardous situation in traffic. I had to have a mandatory tow off the road to my residence. I called the dealership, and car would not start again so called for a tow (which was covered by GM). The Equinox was taken to a nearby Chevrolet dealership. The second tow and repair were covered by GM under Warranty as I had less than 7000 miles on my SUV. Per the documentation provided by the Chevrolet dealership, the Fuel Pump Driver Control Module had to be replaced in my 2022 Chevrolet Equinox. On doing a search on NHTSA, I discovered there was a recall for 2022 Equinox for this issue however it did not apply to my particular VIN. Overall, this incident, in my opinion put me in danger as well as the public who were commuting home and had to avoid my stalled car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608539August 14, 2024
FUEL/PROPULSION SYSTEM
Employee was driving on a state road in the right hand lane going about 45 mph. Short of a red light and a right hand turn lane, the engine began to rumble and promptly shut off. Employee attempted to restart the vehicle, but to no avail. Traffic began piling up and the employee could not remove the vehicle from the road. This was an incredibly dangerous and life threatening situation. Vehicle ended up having to get towed to the dealership Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). This is a major concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608538August 14, 2024
FUEL/PROPULSION SYSTEM
Employee started vehicle, backed out of the parking space, drove 4 - 6 feet and the engine died. Employee was able to coast back into another parking space safely. Attempted to restart the vehicle, engine would not start. Support Services within the organization was informed and was able to get the vehicle to the dealership for inspection. Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). This is a major concern. Luckily the vehicle malfunctioned while still in the parking lot. Could have been a major life threatening situation if the employee was on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608536August 14, 2024
FUEL/PROPULSION SYSTEM
Employee was driving across the county to their office when the check engine light and all 4 tire pressure lights came on. She was able to make it back to the office where she informed the Support Services department of the organization. A Support Services employee was able to come out and drive the vehicle to the dealership for an inspection. The tech informed our employee that it was very good that we brought the vehicle in when we did and were lucky the engine did not die while an employee was driving. Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). In this instance, the vehicle did not shut off while driving. Considering two of our other vehicles shut off and created a highly dangerous situation for the driver and other drivers around them, we are lucky no one was injured. This is a major concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608532August 14, 2024
FUEL/PROPULSION SYSTEM
Employee was driving on a state road, about 55-60 miles per hour. They received an error message and a check engine light appeared. Immediately thereafter, the engine "died" and the vehicle began to decelerate. They were forced to pull off onto the grass on the side of the road. The power remained functional, but the engine wouldn't work. Support Services team within the organization was informed and was able to restart the engine after a few tries, eventually driving the vehicle directly to the dealership to be looked at. Employee felt unsafe due to the engine "shutting off" while on a high MPH state road and having to pull off on the side of that road (a two lane state road). Potential life threatening hazard for the driver and other drivers around. Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). This is a major concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608081August 12, 2024
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle failed to accelerate above 25 MPH. The contact stated that the engine power reduced message was displayed, and the check engine warning light was illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,371.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607679August 10, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalled and stop running while accelerating at a busy intersection and created a hazardous situation in traffic. Had to push the car off the road. Car would not start again so called for a tow. The Equinox was taken to a nearby Chevrolet dealership. I ran a tester on it and the error code was P129F, Fuel Pump Driver Control Module, Fuel Pump Speed Signal Incorrect. In doing a search, I discovered there was a recall for 2022 Equinox for this issue however I never received a notice for my 2022 Equinox. This put me in danger as well as two of my children who were riding with me. I'm extremely dissappointed and alarmed that Chevy did not send a letter with the recall. The dealership apparently repaired it under warranty and not under a recall which is disturbing to me since they may be "under-reporting" this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607343August 8, 2024
FUEL/PROPULSION SYSTEM
While driving along the road the engine suddenly, without warning shut down. My wife and I were left stranded in the travel lane of the road. The fuel tank had about 3/4 of a tank of gas in it. The engine would not start. When the engine quit, we did not have any control of the steering and we just coast to a stop. We were moving at about 25 to 30 miles an hour on a twisting, hilly road when the engine quit. We were left stranded in a very dangerous curve on a hill. Visibility for oncoming traffic is hampered by the curves and the hill, a dangerous stretch of road. The vehicle was taken to Central Chevrolet via flatbed. The fuel pump module was replaced, and I got my car back the next day. My wife was a nervous wreck. Our Equinox was just over two years old with only 7634 miles on it. To have the engine quit is one thing but to not have control of the steering afterwards or even get into neutral to get it off the road is dangerous to say the least. Central Chevrolet did an excellent job repairing the vehicle and getting it back to me quickly. My concern is will this happen again and if it did happen on the highway, it could be disastrous and possibly deadly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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