Chevrolet Equinox Complaints

698 consumer complaints on file.

#11652982April 5, 2025
ELECTRICAL SYSTEM
Component Malfunction and Availability for Inspection: The vehicle’s infotainment system is critically malfunctioning and poses a serious safety threat. The issue has persisted despite four service attempts, and GM refuses to repair it. The vehicle is available for inspection upon request. Safety Risk: This malfunction creates an extremely hazardous driving condition. While traveling at highway speeds in unfamiliar, high-traffic areas, the system has suddenly frozen, pixelated, emitted loud static from the speakers, and disabled all controls. In one incident during Chicago rush hour (65 mph zone), I lost navigation, audio controls, and screen functionality simultaneously. The sudden, jarring noise and visual failure distracted me and left me unaware of my location. With no safe exits, I had to dangerously operate my phone while steering through speeding traffic just to regain directions—putting my life and others at risk. This wasn’t a choice, it was a desperate action forced by a system failure. This situation was terrifying, disorienting, and could have easily resulted in a crash. Reproduction/Confirmation of the Problem: The issue has not been successfully reproduced by the dealer, despite recurring complaints and multiple service visits. It occurs regardless of whether a device is connected via Bluetooth or USB, and with different users' phones. Inspection by Others: The manufacturer has failed to correct the issue after repeated attempts. The vehicle has not been inspected by the police or insurance representatives. Warning Signs and Timeline: No warning lamps or messages appear before the failure. It strikes without notice. The system shows severe symptoms: frozen screen, distorted sound, mismatched song info, unresponsive buttons, and audio continuing after the car is shut off. Restarting the vehicle does not fix it. The randomness and severity of these failures make the vehicle unsafe to operate, especially in high-speed or unfamiliar driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652773April 4, 2025
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was restarted; however, while the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The contact stated that the failure had occurred while driving on a four-lane busy highway. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652702April 4, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
While driving my 2025 Chevrolet Equinox, both the digital instrument cluster and infotainment screen suddenly turned off without warning. This blackout lasted for several seconds before both systems rebooted and returned to normal. This has happened multiple times and does not seem related to any specific driving condition, speed, or weather. The vehicle itself continues to operate normally during the blackout, but the sudden loss of all visual information — including speed, alerts, and navigation — poses a serious safety risk. No warning lights or error messages appeared before or during the incident. This issue started shortly after receiving an over-the-air software update labeled GM N25-F172AE. The problem has not yet been confirmed or resolved by a dealer, and the vehicle has not been inspected by police or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652644April 3, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Inappropriately activates forward emergency braking without a vehicle ahead or obstruction ahead. Inappropriately activates reverse emergency braking without a vehicle or obstruction behind. Inappropriately activating forward collision alert without vehicle or obstruction ahead. Gauge cluster display goes black while vehicle is in motion. Hypersensitivity of the left blind spot monitor. Activates without a vehicle or obstruction within the blind spot area. Causes distracting strobing during dark hours. Dealership claims to be unable to reproduce any of these issues. Claims there is no software update available to address these specific concerns nor is there a software update available in general for the vehicle. The unexpected emergency braking has left me stuck in the middle of a normally busy intersection as well as blocking another two lane road when my gauge cluster also turned off with a emergency braking incident and I could not change gears and did not know the parking brake engaged as well due to the display being off as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652479April 3, 2025
POWER TRAIN
The contact owns a 2025 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The vehicle was taken to a nearby dealer, where the rear differential oil was drained, and metal shavings were found in the oil. The dealer determined that the rear end assembly needed to be replaced; however, the part was not available. The dealer had ordered the part. The contact stated that the vehicle had been at the dealer for repairs since January 10, 2025. The vehicle was not repaired. The manufacturer was notified of the failure and recently sent an email, advising the contact that the part was not yet available to repair the vehicle. The failure mileage was approximately 1,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651320March 28, 2025
UNKNOWN OR OTHER
I had purchased a brand new 2022 chevy equinox from a local dealer in July 2022. Since then, my car had to be towed twice for the infamous shift to park issue. Both times, I was left without a car for over a week. When the shift to park issue happens, the car cannot be turned off. Both times this issue happened, the dealership had to unplug the battery because they could not get the car to shut off. Both times, the dealerships refused to fix the problem despite the car being under warranty. This most recently happened on [XXX]. The car was towed to the Courtesy Chevy Dealership in San Diego. There were two service representatives looking at the car when I dropped it off. They both could not figure how to get the car to turn off, so they proceeded to remove the battery. After a long wait of many days (despite the dealership promising to have an answer in 2 days), they told me they could not find anything wrong with the car. I was told since they could not replicate the issue, they could not do anything about it. This is a big problem for a few reasons: 1.) This shift to park issue is very well known for GM models. There were even multiple service bulletins instructing GM dealerships on how to fix the issue. I brought this up with the service team and the representative noted that this fix was probably what the car needed, but could not be done because the problem was not replicated in the dealership. 2.) The shift to park issue cannot be manually replicated. The service team is aware of this, but kept using this excuse. The two service representatives saw the issue themselves when the car was towed to their location. 3.) The service team said they could not run any diagnostics on the check engine light because the battery was d
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650630March 25, 2025
UNKNOWN OR OTHER
Windshield has cracked on 12/18/24. Chevrolet and General Motors have provided no update on windshield availability which is now a safety concern as the crack continues to spread
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650588March 25, 2025
FUEL/PROPULSION SYSTEM, ENGINE
The fuel pump on my 2023 Chevrolet Equinox began malfunctioning on [XXX] when the check engine light came on. Less than 24 hours later, the light went out. On [XXX], while leaving a CVS pharmacy, the vehicle jerked, then the engine shut off. After putting the car in park, I was able to restart the car and continue on. On [XXX], the check engine light illuminated again. While sitting at a stop light in the turn lane, as I began to push the accelerator, the vehicle once again jerked and the engine shut-off, almost causing the vehicle behind me to collide. I was able to restart the car and continue on my way. On 3/21/25, I took the car to the local Chevrolet dealership (Integrity Chevrolet in Chattanooga, TN). After inspecting the car, the dealer informed me the high-pressure fuel pump and fuel pump module was bad and had to be replaced. The service manager agreed this failure was not the result of operator error and should NOT have failed after only 2.5 years of normal use. The conditions/symptoms are almost exactly the same as those described in GM recall notice N222372310 (dated 5/23/23). The repair cost $1,113.46 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650365March 24, 2025
ELECTRICAL SYSTEM
On two separate occasions, the dash and radio restarted while we were driving. Whole driving down the highway, the speakers stopped working, both screens would go blank and the red pre collision lights would turn on. This causes the inability to see your speedometer or other required information while driving. I am unsure if this affects any other safety equipment from functioning if there was a crash during this timeframe. This lasted for several seconds while the system essentially restarted itself. Once everything turned back on, everything worked as it should. It went into the dealer for the first time it did this and they did a software update to prevent this but it did not apparently fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649626March 20, 2025
AIR BAGS, POWER TRAIN, WHEELS
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11649472March 20, 2025
VISIBILITY/WIPER
1. Windshield has distortion on passenger side. 2. Vehicle is available for inspection upon request. Distortion in windshield causes blurriness to driver and could cause a collision/accident due to driver having visual restrictions. 3. Vehicle was taken to dealer and dealer confirmed the distortion, contacted GM, who also confirmed distortion. 4. vehicle has been inspected by Ourisman Chevrolet of Rockville, MD. They sent videos/pictures to GM and GM acknowledged distortion/defect in windshield. 5. The car was on show room floor and not test driven prior to purchase. Purchaser/Owner did not notice until following day during daylight hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649315March 19, 2025
VISIBILITY/WIPER
I bought the vehicle new and the next day, I noticed a distortion on the passenger and drivers side windshield. When I drive it makes me nauseous and dizzy. I took it to the dealership and they said the windshield is on backorder. It is not safe to drive!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648342March 14, 2025
ENGINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while depressing the accelerator pedal, the vehicle hesitated with a loud revving sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact received an alert from OnStar that the vehicle was not performing to full capacity due to a failure with the throttle control system. The vehicle was taken to a dealer where a diagnostic test was performed and showed that there was a misfire in cylinder #1 due to oil intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact attempted to reach the manufacturer but was not offered any assistance. The failure mileage was 77,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647935March 12, 2025
ELECTRICAL SYSTEM
The screen for the radio goes blank and then the dash goes blank this happend a few times randomly but this time it was longer and then it told me there was no key found in car while driving and I was at a light the car in front moved forward and I started and went forward and my car braked unexpectedly I adjusted the gap settings but I don’t believe this should have happened the car seemed far
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647540March 11, 2025
FUEL/PROPULSION SYSTEM
Fuel pump. It’s available for inspection. Left me stuck on the side of a busy highway with cars flying past. Check engine light. A message said engine power reduced had to take side streets home with hazard lights. Car would not accelerate or go over 40 mph on a 45 mph road. I had the check engine light checked at auto zone. No the vehicle has not been inspected. No warning lights before. I pushed the gas pedal down and the car had no power, started to sputter message popped up on the dash that said engine power reduced and check engine light was on. Problem started right before 4pm on 3/10/2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646885March 6, 2025
UNKNOWN OR OTHER
There are 2 big and long distortions in the windshield that effect the view. Viewing out of the windshield is hindered by causing objects to look distorted and different than reality. There is one on the right and left side of the windshield effecting the view of both sides.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645409February 27, 2025
WHEELS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Tire blow and lost control hit the tree
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11644466February 24, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that the vehicle failed to immediately start, with the check engine warning light remaining illuminated, and the vehicle was hesitating while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642873February 15, 2025
FUEL/PROPULSION SYSTEM
High pressure fuel pump failed while driving causing a sudden loss in power. Vehicle went into limp mode and would not exceed 5 mph. Check engine light and dash warning illuminated. Vehicle had to be towed. Dealer could then not get vehicle to even start. The sudden loss of power in a traffic situation would be dangerous with the potential for another vehicle to collide from the rear due to the sudden deceleration with no brake lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642460February 13, 2025
FUEL/PROPULSION SYSTEM
I pulled in to traffic on busy road, car quit. I almost got hit. The Fuel Pump Control Module was replaced on warrantee but I understand this has been an ongoing problem. Car had 800 miles. My wife is now afraid to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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