Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11626888November 22, 2024
ENGINE
The turbo has gone out twice, it was replaced under an extended warranty policy and it has gone out again and is out of warranty, also the plastic intake manifold has gone bad again. also there is a plastic piece that comes off the engine and distributes coolant to the heater core etc...it has gone bad as well and is common on all 1.4 turbos..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626368November 20, 2024
ENGINE, UNKNOWN OR OTHER
I am writing to express my concern regarding a serious issue with my 2013 Chevrolet Cruze. Recently, I noticed that my car's engine was overheating, which I initially thought was due to a problem with the coolant or radiator. However, on [XXX], my vehicle suddenly broke down while I was driving on the highway. I had my car towed to a mechanic, who informed me that this particular model of the Chevrolet Cruze, specifically from the years 2011-2015, is known to have severe engine overheating problems. The mechanic also mentioned that in cases like mine, the engine is often seized and sent to the junkyard. After researching further and reading through numerous online reviews from other Cruze owners, I discovered that engine overheating is a common and recurring issue for many of them. This leads me to believe that this problem may be more widespread and could potentially be a defect in the design or manufacturing of the engine. Given the severity of this issue and the impact it has on vehicle safety, I kindly request that you consider issuing a recall for the engines in the 2011-2015 Chevrolet Cruze models, similar to the actions taken for other vehicle recalls, such as the Hyundai Sonata. I hope that Chevrolet will take steps to address this issue and ensure that owners like myself do not have to face costly repairs or the loss of their vehicle due to an engine failure that appears to be inherent in these models. I would greatly appreciate your attention to this matter and hope for a positive resolution, such as a recall or another form of support for owners dealing with this serious engine problem. Thank you for your time and consideration. Sincerely [XXX] , [XXX] 2013 Chevrolet Cruze LT Plate - [XXX] Vin - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625768November 17, 2024
AIR BAGS
Airbags did not deploy during accident. After accident; car displayed service airbags . Head hit windshield
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11625774November 17, 2024
ENGINE
Losing coolant seems like blown head gasket
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624911November 13, 2024
SEAT BELTS
The contact owns a 2014 Chevrolet Cruze. The contact stated that while buckling on the driver's side seat belt, the flexible steel cable snapped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623982November 7, 2024
ELECTRICAL SYSTEM
Vehicle randomly powers up and tries to start with the key in the ignition. Service theft deterrent message displayed at times while trying to start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624046November 7, 2024
POWER TRAIN
Transmission messed up only own the car for 7 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623401November 4, 2024
AIR BAGS
The contact owned a 2014 Chevrolet Cruze. The contact received recall notification of NHTSA Campaign Number: 23V870000 (Air Bags) and would like to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622788October 30, 2024
ENGINE
To whom it may concern at NHTSA, We are writing to file a formal complaint regarding Chevrolet's refusal to address a serious safety recall on our vehicle related to an engine oil leak, which poses a fire hazard and endangers occupants. The malfunctioning component appears to be the engine shield (belly pan), which collects spilled oil and allows it to accumulate near hot engine or exhaust surfaces. This defect is documented in NHTSA Campaign ID: 12V288000. Our vehicle, which is experiencing the same issue, is available for inspection upon request. Our vehicle has exhibited persistent and severe oil leakage, creating a strong burning odor after driving for a short period. This malfunction presents a significant safety risk, as oil accumulating on or near the engine shield may ignite. This defect endangers not only the vehicle’s occupants but also the safety of others on the road. When we visited Lee Johnson Chevrolet (11845 NE 85th St, Kirkland, WA · (425) 827-0521) on October 26, 2023, we requested that the dealership inspect and repair the defect as outlined in the recall. The dealership acknowledged the issue but declined to proceed with inspection or repair, citing that the recall status was marked "complete." They offered to inspect the issue for a fee of $250, which we believe to be unreasonable given the known manufacturing defect and the related safety recall. We are requesting NHTSA's assistance to have Chevrolet fulfill its obligations under this recall. Citing a "completed" status of the recall as a reason to deny service is an unacceptable means for Chevrolet to avoid addressing a critical safety hazard. The engine shield defect, which continues to pose a fire risk, is an original manufacturing flaw for which Chevrolet should be held accountable. Thank you for your attention to this matter and for any assistance you may provide to resolve this critical safety issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622124October 27, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am writing to submit a formal complaint regarding serious safety violations and malpractice by SLValley Chevrolet, along with accountability concerns with General Motors (GM). This complaint follows an existing case with the Utah Attorney General Consumer Protection Division (Complaint SR:9-1384660535) and highlights multiple incidents that compromise vehicle safety and public well-being. Summary of Issues: 1. **Electrical Issues and Unsafe Repairs**: I incurred substantial costs, including a recent invoice of **$2,210.72** dated **October 23, 2024**, for a supposed resolution Salt Lake Valley Chevrolet was supposed to have resvoled for an electrical issue. Despite this, the electrical problems remained unresolved, indicating a lack of professional workmanship and charges for servces not rendedered. Also additional time and money wasted. 2. **Damaged Oil Pan**: Salt Lake Valley Chevrolet caused damage to my oil pan, and they attempted to charge me **$866.00** for this damage. I believe this to be an unfair and unjust practice that reflects poorly on the integrity of their service. I authorized an oil change with the electrical issue and after service the car came home leakinig oil. They damaged the components. An oil change would not have been conducted had there been damage. The April invoice with this company will also show a previous oil change and at that time no issue. 3. **Continued Safety Hazards**: I paid **$531.12** on **September 23, 2024**, for a battery cable replacement, oil change, and tire rotation, which resulted in a new leaking oil issue and a flat tire. My vehicle broke down in traffic due to these unresolved problems, creating a potential accident hazard on the road. Tried to charge me for the damage they caused to oil pan and plug. 4. **Carcinogenic Smoke Exposure**: I faced severe health risks due to inhaling carcinogenic smoke following a service in **February 2024**. A leak at the turbo line feed was noted, and d
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621806October 24, 2024
ENGINE
The engine in my 2013 chevy cruze failed due to the head gasket, and it causes the car to overheat. Chevrolet issued a recall on some 2013 and 2014 Cruze models for head gasket problems. The gasket in these models is known to fail and that can completely destroy the motor. When a head gasket fails that allows the oil and the coolant to mix; and that will destroy the lubrication in your engine and cause the engine to fail. Pepboys repair shop-- has the repair invoice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619509October 12, 2024
ELECTRICAL SYSTEM
Car shut off while driving on highway. Service power steering and service airbag came on. Tried to jump it but that didn’t work. Car shut off while doing 70 mph on the highway. Was almost hit trying to get car to shoulder. I have just read that there are hundreds of complaints regarding the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618705October 8, 2024
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer to be diagnosed. However, the vehicle was not yet diagnosed or repaired. The vehicle was taken to an auto repair shop where it was diagnosed that the vehicle was leaking oil, along with several other undisclosed failures. The vehicle was not repaired. The contact attempted to contact the manufacturer; however, the manufacturer had not yet responded. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618314October 6, 2024
FUEL/PROPULSION SYSTEM
I was driving the car, stopped at a light took my foot off the brake started to move and the car completely shut off. No warning lights went on. I had to start the car again. I took the car to a local dealership to be looked at. They pulled the codes, nothing showed up. I did an internet search for a possible cause, sent my search results to the dealership and I asked them to check the fuel system, they found a bad injector. They then cleaned the fuel system and replaced the bad injector.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618183October 4, 2024
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 30 MPH, the vehicle lost motive power and failed to respond while depressing the accelerator pedal. The vehicle was able to be restarted on the third attempt; however, the failure recurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617114September 29, 2024
STEERING, UNKNOWN OR OTHER
9/28/2024 abs light and traction control light came on my 2018 chevy Cruze LT along with steering assist reduced while driving home making car hard to steer above 50 mph and coming into curves Chevrolet needs to be made to recall and repair this problem, I have noticed a lot of Cruze owners having the same problem could be dangerous while driving without some previous indication or prior warranting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616989September 28, 2024
SERVICE BRAKES, STEERING, POWER TRAIN
I have been up there date for fixing this vehicle for the last 4 years when i bought it with 60k miles , I have replaced multiple parts so far from foil pump , wheel, coolant pipes and the container many times from constant leaking in the fuel pump, I have replaced the alternater twice by 70k miles , ABS system failed many times and no one can fix it , Lastly , my daughter was driving to school and while she was driving on the roundabout in the outer lane . She tried to turn the steering wheel t take the exit and everything got locked on her immediately from steering wheel and the break paddle caused he car shift to the curb and hit the side walk because it went out if control because the tire split out the wheel along with another piece from wheel behind the tire , almost killed my daughter on the seen . I had spent in this At least $10k and now it barely passed &100k Just unbelievable. This car is piece of trash no safety in this car now I parked the car and I’m trying to think what to do with it. I will take it back to the GM and the Chevy dealers and I’m complain because even the dealers for the GM and Chevy are the worst people to deal with and the worst customer service. They’re not helpful at all. I have went to local shops. They do better job but the thing is this car is piece of crap Replacing and go back. I am not spending any more penny on this car now I have to get a brand new car for my daughter to go to college she needs it better or don’t sell more cars. This has to be a trust immediately as my daughter career relying on transportation, And I am not claiming my insurance to fix the damage on my vehicle because my insurance will raise my premiums and there was no other car involved because she was on the roundabout on the side lane and she had to hit the curb because the car kept going and has no control but luckily she wasn’t going on the inside lane on the roundabout otherwise she’ll be hitting another vehicles from losing control
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11616229September 24, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2017 Chevrolet Cruze. The contact stated while attempting to reverse, the accelerator pedal was depressed, and the vehicle failed to accelerate as intended. The contact stated while attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the vehicle failed to accelerate as intended. There was no warning light illuminated. The vehicle was not taken to an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613565September 9, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a diagnostic machine to the vehicle and retrieved a DTC code for a failure with the purge valve and the catalytic convertor. The contact replaced the purge valve; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The contact stated that the warning lights blinked on and off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,039.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613599September 9, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V674000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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