Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11598714July 3, 2024
VISIBILITY/WIPER
Broken blend door in hvac box. No heat to defrost windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598242July 2, 2024
SERVICE BRAKES, HYDRAULIC
I have a powerstop b992l brake shoe and hardware kit. The mfg date is 2023/12/04. The issue is that the drum adjusters are made in a way they do not turn freely, thereby the drums will not adjust. In the diagram pat b will not turn on part a. There are clear witness marks on the inside where the end fits on the ratchet pawl. I have the parts available for inspection as needed and can mail then as well as the box side with their information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597473June 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Chevrolet Cruze. The contact stated while attempting to start the vehicle, the Auto START/STOP failed to respond as intended. The contact stated that when the vehicle was restarted, there was a slightly shuddering noticeable. The vehicle was taken to an independent mechanic, but the vehicle was not repaired because the failure was related with an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596438June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 Chevrolet Cruz. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot (H). Upon checking the coolant level, the contact discovered that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, the failure returned, and the coolant immediately leaked out of the vehicle. The contact refilled the coolant reservoir a second time and drove to an independent mechanic. A diagnostic test was performed that showed that a cracked tube under the coolant had caused a gasket to blow, leading to the coolant leak. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596172June 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The car starts smoking upon acceleration and the engine light comes on. It also has a lot of oil on top of the engine. I took the car to an independent dealership and he stated the engine and gaskets are bad and this is a common problem with the 2014 Chevy Cruz. I've been told there was a recall and read online of a recall on the engine. However, I did not see a recall when I entered the VIN number on the national database. I need for a manufacturer representative to contact me as soon as possible to make this situation right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596269June 24, 2024
POWER TRAIN
The slave cylinder failed in the manual transmission. When it failed, the petal went to the floor and did not return. In a panic I was trying to engage it, the vehicle was rolling without control of the drivetrain. I pulled into a driveway and rolled out into traffic when trying to put it in reverse and was not able to move the vehicle. Yes you can inspect it currently being repaired for $1500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596020June 23, 2024
ENGINE
The main seal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593278June 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM, AIR BAGS
My car smells like oil burning with white smoke .and the valve cover leaks and the head gasket is damaged I need help still an issue the air bag light on.this car is un safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593075June 7, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I own 3 Chevy Cruze, a 2012, 2013 and 2016. They all partial power down or decelerate while driving. The local Chevy dealers has no recalls for this issue or any other for that matter. Please advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593087June 7, 2024
SERVICE BRAKES
Operating vehicle on German autobahn, 90mph, brake assist light came on, check engine light came on, vehicle loss turbo power, felt a shift in the transmission feeling, without notice as a slowly pulled into the gate guard at 30mph, I had zero brakes, loud metal noise and/vibration applying the brakes hard, I almost impacted the vehicle in front of me, vehicle was parked, vehicle would not start afterwards, had the brake assist light only come on when I backed out the driveway with a little noise riding the brake out the driveway but the light disappeared the same day. Vehicle was towed to the GM dealer in Pirmasens, was told that the brake booster failed, the cam, timing chain, and brake booster needs to be replaced and that my car was not under any recall yet research on the internet shows that others had te same problem with the Cruze.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593139June 7, 2024
AIR BAGS
Why is this not resolved with a remedy as yet? It is over six months now. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592693June 5, 2024
ENGINE
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact continued driving the vehicle with the check engine warning light illuminated. The contact stated that there was white smoke coming from the front of the vehicle. The contact stated that the check engine warning light had started flashing quickly, and the vehicle lost motive power and stalled. The contact was able to drive the vehicle back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592463June 4, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
Water leak in trunk. Took car in 3 time to have it fixed after them doing the recall( 84279073 f-lamp kit). Every time it went in they found a leak in a different spot. 15Feb17 they found water leaking from right side of the spoiler retainer holes. Dealer removed spoiler applied double back tape and sealer. Reinstalled spoiler 02Mar17 found pin hole leak in weather strip. Dealer replaced weather strip. 01jan24 start having electrical issues. Hard starting/ running weird and finally dead battery. Had les swabs install battery and remove water in trunk. Car starts but shuts off when driving. 05mar24 Dealer finds leak coming from right side spoiler and now 1 licence plat bolt. Charged me 600.00 . to reseal. Here we go again They could never stop/find the leak before and will not warranty previous work. Isn't this a fire/safty issue? That started the recall in the 1st place. And why wasn't drain plugs required for this yr.car. I believe it was in the newer one. I would like to know how many people had to take their car in multiple times to never have the problem truly fixed. Is this a tactic used to make consumers go away and say they fixed the recall, but never really did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592522June 4, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle needs the transmission bolts replaced has a recall need repaired as as possible. The automatic transmission jerk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590235May 22, 2024
POWER TRAIN
The contact owns a 2011 Chevrolet Cruze. The contact stated while attempting to leave a parking lot, the gear shifter was shifted to drive but the transmission remained in reverse. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589987May 21, 2024
ENGINE
Car continues to leak coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590003May 21, 2024
ELECTRICAL SYSTEM
The dashboard lights, radio, electronic speedometer turns off occasionally. It does not seem to affect the car's engine. The Radio sound will go off. The electronics will come back on in about a second or two and "Service Stabilitrak" will appear on the center screen in the dashboard. When it does happen, it will happen a few times within about 5 minutes. It then won't happen again for a while. . . Perhaps a month or 2 months. It seems to happen at a random time. . i.e. not during acceleration or hard stopping. It's troubling because 1) it's distracting, 2) it is uncertain if critical components (breaking, steering, engine performance) is affected, 3) perhaps it would cause other car malfunction. I found a few ideas, online, that point to a bad engine to frame ground cable and/or bad negative battery cable. Here's an example: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589622May 20, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Periodically the dash cluster board and information center goes black and will stay blank for about a minute or two and then comes back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589706May 20, 2024
ENGINE
Coolant loss and overheating requiring additional coolant. Warning of possible power loss due to overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589343May 17, 2024
SEATS, ENGINE, UNKNOWN OR OTHER
I'm looking into purchasing a Chevy Cruze 2013 Lt from a friend. I am researching and noticing some issues and recalls. I was wondering if this statement is true. Could you let me know more information about this? Thank you for your time. The issues I'm seeing are the turbocharge and coolant at the moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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